SAP Customer Experience Pricing Plan & Cost Guide

SAP Customer Experience

Enterprise CRM software

4.18/5 (201 reviews)

SAP Customer Experience Pricing

Starting from: $58.00/month

Pricing model: Subscription

Free Trial: Available

The solution is offered on a subscription payment model and varies depending on your requirements.

SAP offers small business pricing options.

Competitors Pricing

Pipeliner CRM

Pricing model: Subscription
Free Trial: Available

Less Annoying CRM

Starting from: 15.00/month
Pricing model: Subscription
Free Trial: Available

Alchemer

Starting from: 49.00/month
Pricing model: Free, Subscription
Free Trial: Available (No Credit Card required)

SurveyMonkey

Starting from: 25.00/month
Pricing model: Free, Subscription
Free Trial: Available

Checkfront

Starting from: 39.00/month
Pricing model: Free, Subscription
Free Trial: Available (No Credit Card required)

SAP Customer Experience Pricing Reviews

Pros

  • SAP also has a great community of developers and professionals who help to share ideas and answer questions when it comes to configuring and customizing their solutions.Aneesh B.Read the full review
  • It is so easy to use, and has so many options, the interaction with the clients are everything and this software its perfect for that.Katherine R.Read the full review
  • This tool is great for organizing and storing data. We use it to store all of our clients information and data, and it works very effectively.Raphael s.Read the full review

Cons

  • The software is quite complex, because of this, some problems with the client arises, much more due to misinformation of the user than the tool itself.Diogo T.Read the full review
  • As there are many training course but the corruption give the opportunity to Bad users get opportunity almost in middle east so bad services go to the company with high cost.Adham B.Read the full review
  • UI is awful, too much of it does not make sense how you get from one section to another. Been using it for years and I still have a hard time navigating.Verified ReviewerRead the full review
92%
recommended this to a friend or a colleague

25 reviewers had the following to say about SAP Customer Experience's pricing:

Mohamed A.

The most powerful app in business administration

Used weekly for 1-2 years
Reviewed 2019-09-20
Review Source: Capterra

Liked it so much all the time been working on it

Pros
This app is controlling everything. It os highly customizable and flexible I was in contact with it for about 2 years It was controlling everything in organization

Cons
The pricing was high. As value for money it is so good, yet not a lot of people afford it You have to save budget for it

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Rob T.

Great way to organize

Used occasionally for 2+ years
Reviewed 2019-04-03
Review Source: Software Advice

Pros
Standard software in numerous industries, so lots of support

Cons
Added features are at a premium, with cheaper options available

Rating breakdown

Ease of use
Features

Likelihood to recommend: 9/10

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Anonymous

Too much for too little

Used daily for 1-2 years
Reviewed 2019-04-09
Review Source: Capterra

In the end I have to say that he did his job. A normal CRM with standard functionality, considering that in 2019 there are less noble platforms, much more performing and definitely less expensive.

Pros
A few things in my opinion. I used this CRM for 2 years because the company I was working on had implemented it as a partner. I must say that as a discrete expert of CRM software this is the absolute worst that I have ever used. And for what it costs, I really don't think it's worth it.

Cons
Limited functionality, especially considering the cost per license. Quite closed system, difficult to integrate with third-party systems. Assistance almost non-existent, slow and non-conclusive.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 2/10

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Scotty S.

SAP - CRM

Used weekly for 2+ years
Reviewed 2019-11-26
Review Source: Software Advice

Pros
SAP is easy to use and very powerful software. The CRM package is very helpful to manage your inventory and supply chain. SAP is top notch software that can help take the burden off your daily inventory management.

Cons
The software is great, but it comes with a high price tag.

Rating breakdown

Ease of use
Features

Likelihood to recommend: 10/10

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Anonymous

Need a CRM?

Used daily for 2+ years
Reviewed 2019-02-12
Review Source: Capterra

If you have a big company (1000+ employees) you definitely need a complete CRM package and SAP is probably the best in the market. You can configure almost anything on these thing. After you get the hang of how SAP works, you will not want to leave it. Throw anything at it and if it's well configured the job gets done.

Pros
Features Modules Configuration Adaptation

Cons
Price Resources needed Tables in german are hell Default UI not for everyone

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Dawn F.

Robust and Out of Reach

Used occasionally for 1-2 years
Reviewed 2019-11-19
Review Source: Capterra

Pros
The WebUI is an especially great feature. SAP really helps in the way of tracking such as, tracking questions and concerns from customers and tracking customers orders.

Cons
SAP is a very complex tool and can move depressingly slow. I utilized SAP in a warehousing environment and found this snail movement to become increasingly frustrating because of our inventory growth. One of the biggest drawbacks in my opinion is that you have to use SAP integration tools for fluidity. Not to mention SAP is NOT cheap. This robust tool is very expensive and in my opinion, useless if you do not have the proper integration tools to work with it.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 6/10

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Dipesh P.

Customer focused comprehensive product by SAP

Used daily for 2+ years
Reviewed 2017-06-11
Review Source: Software Advice

I would like to recommend this product to the business owners whose revenue is over a million dollars at least. Maintaining this product is easy.

Pros
The most important feature of this product is WebUI. You can configure the WebUI all the way you want - Navigation bar, report area, etc. Moreover, this product supports One-Order Framework. Every transaction type is processed in a single transaction code. This provides user an ease of access.

Cons
There are not major drawbacks of this product, but to provide comprehensive and end to end business solutions, this product must be integrated with other SAP products like SAP ERP, BI/BW, PI/XI, etc. Licensing cost is more, so small business need to consider pricing before planning implementation.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Tibisay C.

the application helped me with the database of my clients and have a better organization and budget

Used weekly for 6-12 months
Reviewed 2018-04-06
Review Source: Capterra

It gives us greater security because it does not allow documents to be erased and that kind of traps that are done in large companies can not be made to obtain greater profits.

Pros
Automate the creation of personalized marketing offers and actions based on the purchase history and interaction trajectory. Full visibility of the status of client accounts in order to make the best decisions

Cons
The cost of implementation, in some cases is very high. If you do not get a company that trains you it is very expensive to train in SAP with their academies because they cost a lot for a normal income person.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Anonymous

Leading CRM platform

Used weekly for less than 6 months
Reviewed 2019-09-24
Review Source: Capterra

Great, feature-rich CRM but implementing it into business processes can take a while.

Pros
It's a super-powerful and feature-rich platform, suitable for medium and big businesses. Integration can take some time but if properly set is extremely valuable.

Cons
Pricing can get too high, depending on the usage. Integrations don't always play nice with each other.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Jennifer S.

Construction Company Used this Software

Used daily for 6-12 months
Reviewed 2017-08-08
Review Source: Capterra

They got it right

Pros
I felt like SAP is very modern and streamlined with a lot of intuitive locations for data, pricing, MATH (which helped me a lot)

Cons
The graphics and colors tended to be dull and sometimes the presentation felt overwhelming for me for the usage.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Saraj C.

Great price but functionality isn't fully there

Reviewed 2016-11-10
Review Source: Capterra

You can't beat the price for the features you get. However, the user interface and usability isn't there. They are working on getting there but it's a long journey before they are there.

Rating breakdown

Value for money
Ease of use
Features
Customer support

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Guy M.

Mediocre CRM solution

Reviewed 2016-11-06
Review Source: Capterra

A very average CRM solution - UI is outdated, the customization possibilities are good, and I do not see it as a user friendly solution. Price however is sane - something I cannot say about Salesforce.

Rating breakdown

Value for money
Ease of use
Features

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Anonymous

SAP CRM

Used daily for 1-2 years
Reviewed 2019-02-23
Review Source: Capterra

Pros
data is easy to view and input, functionality meets the needs of our business especially sales monitoring, pipelines, product listings especially when sales team needs to be updated on the latest prices

Cons
complicated to use. its a hassle to use especially when you are out of the office and internet is slow. when there is a lag you need to redo the process from the start. we wish there was an offline mode. when we input new clients, new accounts all details are lost when the internet drops and you are unable to save.

Rating breakdown

Ease of use
Features

Likelihood to recommend: 7/10

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Nurul Amalina J.

Truthfully user friendly.

Used daily for 1-2 years
Reviewed 2018-05-12
Review Source: Software Advice

Do consider how much your transactions and operations and also on the complexity level of your company, so that, it is worth of money to be using this software.

Pros
It is a value of money when it is being used for a company with complicated and huge transactions. The users able to customize by their own on the template or layout without having any assistance from the consultants unlike the other application. It is best to know that this software is best to promote paperless documentation and the users being able to work on it while staying at home.

Cons
Since, this software is expensive and the process is complicated compared to the other simple software, it is not suitable to being used in a small company or a company that is having less operation and transactions.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Aneesh B.

An end to end solution with seamless integration capabilities

Reviewed 2015-06-19
Review Source: Software Advice

Pros
SAP CRM is a very robust product and SAP has done well over the past decade to cater to the CRM needs of customers across industries. The best part of SAP CRM is that it not only integrates seamlessly with other SAP softwares but also with various non-SAP softwares providing options to enterprises to keep using certain legacy systems at the same time. CRM solutions in general are very customer centric and SAP has done exceptionally well over the past few releases to come up with advanced features like Social Media Integration to capture market vibe in a more structured and organized fashion. While some of the core CRM modules keep getting better with frequent bug fixes, focus has been on adding new features to cater to industry specific needs. Another important aspect of this software is its ever improving UI. Since CRM 7.0 there has been considerable change in the UI which I should say is extremely friendly now. For customer who want to deploy SAP CRM solution faster, SAP provides them with Rapid Deployment Solution which reduces the implementation time and cost drastically. SAP CRM Best Practices are now successfully used across industries as a proven tool to successfully run business. SAP CRM on HANA platform has made data retrieval a very quick and hassle free affair. SAP also has a great community of developers and professionals who help to share ideas and answer questions when it comes to configuring and customizing their solutions. Another important thing is that for customers who do not want to invest in huge IT infrastructure , SAP CRM comes as an on demand (cloud) solution with most of the features from its on premise version.

Cons
SAP CRM releases newer version at a relatively slower rate than most of its competitors. Configurations in SAP CRM backend still remains pretty complex and require highly skilled and experienced professionals to do so. Though SAP CRM can be used as a standalone product but the usability is drastically reduced when SAP ERP is not implemented. Standalone SAP CRM analytics is very basic in its present form and cannot cater to customer need without complex customization.Lastly, lets face it, SAP solutions are still heavily priced compared to other vendors and quite understandably SAP CRM consultants are pretty expensive to hire.

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Michael B.

They are big for a reason - it's a functional and dependable system

Used daily for 1-2 years
Reviewed 2018-04-19
Review Source: Software Advice

You need to really understand the relationships of SAP before you start working in it, but even teaching database novices how to use SAP CRM is a pieces of cake for repetitious tasks.

Pros
The web interface is clean and easy to navigate. You don't need to remember alot of detail to figure out home to interact with records, contracts, vendors, price lists. The SAP GUI is a bit more detailed with more functionality. For navigating and editing individual records, it's wonderful.

Cons
Price agreements and customer lists are not easy to export in batch. Lots of clicking to get through multiple contracts, which can end up taking more time than actual analysis of the data.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Michael W.

Great And Easy

Reviewed 2017-04-03
Review Source: Capterra

For it to be easy and friendly compared with others. So much better than the Microsoft AX system which is expensive and not user friendly.

Rating breakdown

Value for money
Ease of use
Features
Customer support

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Louisa J.

Complete solution for Small Businesses

Reviewed 2012-02-02
Review Source: GetApp

SAP's functionality well-rounded and the pricing is competitive. It includes several integrated modules that support key customer facing functional (SAP CRM Sales, SAP CRM Marketing, SAP CRM Service, SAP CRM Interaction Center, SAP CRM Web Channel and SAP CRM Partner Channel Management). Overall, it is a very complete solution that meets all the needs that a small business might have towards a CRM.

Cons
Not intuitive Constant reload for every page

Rating breakdown

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Michael B.

Make sure it is implemented properly, or it will never be correct

Used daily for 1-2 years
Reviewed 2019-07-10
Review Source: Software Advice

It is good for issuing and dispatching service techs based on customer requests. Still need ECC to manage consumption through a 3rd party interface, Oracle is a much more streamlined system.

Pros
The interface is clean and friendly to any computer literate person. Different roles can be created for users to limit what they interact with and what menus they have available.

Cons
The ability to interface with SAP-ECC is terrible. Tracking consumption is almost non-existent, to get what you would consider normal functionality the price starts escalating. The master data setup is different in CRM than in ECC - so you will have discrepancies and extra workload to keep your data clean.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 5/10

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José Rafael B.

We had 3 years working with SAP to integrate it with an electronic commerce platform. It was a free.

Used daily for 2+ years
Reviewed 2018-05-24
Review Source: Capterra

The benefits were economic. By being able to integrate it with an Opensource application of E-commerce we achieve the client's goal. We achieve the objectives and with that we increase our profits.

Pros
We improve our income as we integrate SAP ERP with new sales channels such as e-Commerce, managing to merge it with PRESTAHOP increasing revenues in the final customer.

Cons
The high costs of each module of SAP make many companies migrate to other solutions, in our case the client preferred to integrate the solution with an E-COMMERCE Opensource instead of acquiring the license of the manufacturer's own module, since it was practically impossible to maintain over time for their prices.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 6/10

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victor a.

It is fast and efficient

Used weekly for less than 6 months
Reviewed 2019-10-29
Review Source: Software Advice

Pros
SAP CRM is one of the best in the market, I used for a long time. And the support is great

Cons
I ended up switching to other software for the high monthly cost

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Mukesh M.

Mukesh' Review

Reviewed 2015-08-10
Review Source: Software Advice

Pros
I have been helping customers with this Product for almost 10 years now and I like the CRM Web UI and all other features which comes along with it. I am currently helping ATB team to stabilize this product and automate things.

Cons
I like pretty much everything about this. The maintainance is so expensive .

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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George Y.

Ok crm software, but very pricy

Used weekly for 2+ years
Reviewed 2019-05-26
Review Source: Capterra

Ok

Pros
Powerful and popular, you can accomplish a lot with it.

Cons
Expensive for licensing and requires a lot of manpower to keep the software operational.

Rating breakdown

Value for money
Ease of use
Features

Likelihood to recommend: 6/10

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Darrell W.

SAP

Used weekly for 6-12 months
Reviewed 2018-01-10
Review Source: Software Advice

Great Software for operations and manufacturing company

Pros
User friendly, fast operating system for database stored items. Bill of material breakdown like no one else.

Cons
Expensive, large corporation required and training is very intense. Larger than most systems and challenges

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Ana A.

One solution for the entire company

Used weekly for 6-12 months
Reviewed 2018-07-03
Review Source: Software Advice

Pros
I think SAP is the best ERM/CRM software in the market. The entire company is integrated in the software, incluiding other facilities, so the communication between departments is there.

Cons
SAP is too expensive for medium companies and the implementation takes time. It is not so easy to use.

Rating breakdown

Ease of use
Features

Likelihood to recommend: 9/10

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