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SAP Customer Experience Logo

SAP Customer Experience

Enterprise CRM software

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(7)

SAP Customer Experience Pricing

Pricing overview

Value for money rating

3.9

/5

209

Price starts from

58

/user

Per month

Pricing options
Free plan
Subscription
Free trial

Pricing details

The solution is offered on a subscription payment model and varies depending on your requirements.

SAP offers small business pricing options.

What users say

I would like to recommend this product to the business owners whose revenue is over a million dollars at least. Maintaining this product is easy.
The documentation is quite rich and there are more than one sites (e.g. help.hybris.com, wiki.hybris.com, www.sap.com/cxworks etc.) where relevant help is available. The licensing is very flexible.

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Reviewers who mentioned pricing said:

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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SAP as a primary tool for managing Customer Expierience

Reviewed 17 days ago

Good - it is easy to get the job done with SAP, but the user experience is quite poor.

Pros

SAP offers a lot of features than can address most of the possible business cases.

Cons

The User Interface and User Experience is on a very low level - the interfaces seem to be very outdated when compared to the modern competitors.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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An end to end solution with seamless integration capabilities

Reviewed 7 years ago
Pros

SAP CRM is a very robust product and SAP has done well over the past decade to cater to the CRM needs of customers across industries. The best part of SAP CRM is that it not only integrates seamlessly with other SAP softwares but also with various non-SAP softwares providing options to enterprises to keep using certain legacy systems at the same time. CRM solutions in general are very customer centric...

Cons

SAP CRM releases newer version at a relatively slower rate than most of its competitors. Configurations in SAP CRM backend still remains pretty complex and require highly skilled and experienced professionals to do so. Though SAP CRM can be used as a standalone product but the usability is drastically reduced when SAP ERP is not implemented. Standalone SAP CRM analytics is very basic in its present form and cannot cater to customer need without complex customization.Lastly, lets face it, SAP solutions are still heavily priced compared to other vendors and quite understandably SAP CRM consultants are pretty expensive to hire.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend2/10

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Too much for too little

Reviewed 3 years ago

In the end I have to say that he did his job. A normal CRM with standard functionality, considering that in 2019 there are less noble platforms, much more performing and definitely less expensive.

Pros

A few things in my opinion. I used this CRM for 2 years because the company I was working on had implemented it as a partner. I must say that as a discrete expert of CRM software this is the absolute worst that I have ever used. And for what it costs, I really don't think it's worth it.

Cons

Limited functionality, especially considering the cost per license. Quite closed system, difficult to integrate with third-party systems. Assistance almost non-existent, slow and non-conclusive.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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An application that best suits external portal and UI users

Reviewed 7 years ago
Pros

I have worked on SAP CRM version 5* and 7* as a SAP Security Administrator and following are my observations - - Customer relationship management (CRM) focuses on the retention of customers by collecting data from all customer interactions with a company from all access points. - SAP CRM provides user flexibility with sales, service module and also external consumers (3rd party vendors). -...

Cons

I would say the user experience for SAP CRM Web UI in terms of usability and acceptance is not that great (user friendly), it's a bit complex at times. Also, the cost of installation, product keys, maintenance, operational cost is high But, SAP CRM 7* versions have much better usability and has improved a lot from it's previous pre-predecessors.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Customer focused comprehensive product by SAP

Reviewed 5 years ago

I would like to recommend this product to the business owners whose revenue is over a million dollars at least. Maintaining this product is easy.

Pros

The most important feature of this product is WebUI. You can configure the WebUI all the way you want - Navigation bar, report area, etc. Moreover, this product supports One-Order Framework. Every transaction type is processed in a single transaction code. This provides user an ease of access.

Cons

There are not major drawbacks of this product, but to provide comprehensive and end to end business solutions, this product must be integrated with other SAP products like SAP ERP, BI/BW, PI/XI, etc. Licensing cost is more, so small business need to consider pricing before planning implementation.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Truthfully user friendly.

Reviewed 4 years ago

Do consider how much your transactions and operations and also on the complexity level of your company, so that, it is worth of money to be using this software.

Pros

It is a value of money when it is being used for a company with complicated and huge transactions. The users able to customize by their own on the template or layout without having any assistance from the consultants unlike the other application. It is best to know that this software is best to promote paperless documentation and the users being able to work on it while staying at home.

Cons

Since, this software is expensive and the process is complicated compared to the other simple software, it is not suitable to being used in a small company or a company that is having less operation and transactions.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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They are big for a reason - it's a functional and dependable system

Reviewed 4 years ago

You need to really understand the relationships of SAP before you start working in it, but even teaching database novices how to use SAP CRM is a pieces of cake for repetitious tasks.

Pros

The web interface is clean and easy to navigate. You don't need to remember alot of detail to figure out home to interact with records, contracts, vendors, price lists. The SAP GUI is a bit more detailed with more functionality. For navigating and editing individual records, it's wonderful.

Cons

Price agreements and customer lists are not easy to export in batch. Lots of clicking to get through multiple contracts, which can end up taking more time than actual analysis of the data.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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It has been great experience with SAP CRM. It's a cost effective and easy to use with high quality.

Reviewed 5 years ago

It provides information which leads an insight into action, & maintains focus on productive activity. Thus, SAP CRM Sales helps the sales force of your business to secure customers, and then to develop and maintain beneficial relationship with them. It provides information which leads an insight into action, & maintains focus on productive activity. Thus, SAP CRM Sales helps the sales force of your business to secure customers, and then to develop and maintain beneficial relationship with them. Thus, SAP CRM Sales have a lot of features like dedicated interactions, seamless integration, insightful information, always accessible, and is user-friendly.

Pros

SAP Business Suite is based on SAP NetWeaver .NetWeaver provides the development and runtime environment for SAP applications and is used for the custom development and integration with other applications and systems.

Cons

CRM stands for Customer Relationship Management and is a set of methodologies and tools that helps to manage customer relationship in an organized way but the only thing is that it also helps to achieve 'Single face to customer', which means the customer will not get regular & actual information independent of channel through which the he or she is contacting your company.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Need a CRM?

Reviewed 4 years ago

If you have a big company (1000+ employees) you definitely need a complete CRM package and SAP is probably the best in the market. You can configure almost anything on these thing. After you get the hang of how SAP works, you will not want to leave it. Throw anything at it and if it's well configured the job gets done.

Pros

Features Modules Configuration Adaptation

Cons

Price Resources needed Tables in german are hell Default UI not for everyone

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great Help

Reviewed 4 years ago
Pros

SAP - CRM is a great help on our sales and marketing department. SAP can give us great visual for reporting and planning. CAn generate sales data as quick as it is.

Cons

Like other SAP software, CRM cost a lot. But as like of the SAP software, considered it as investment. Will help your business grow and a great help for your employee.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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A well designed tool with great acceptance because of its simplicity combined with value.

Reviewed 4 years ago

We are going to implement it. The greatest benefit will be the very good flow of Information in combination with S4.

Pros

This product creats value in helping the field staff to be able to view all important data in clear presentation a very compact. But best thing is maybe the really nice Evaluation of data. The product is very well integrated in the SAP world. We saw the flow of Information coming from S4, SAP CRM and then to be analysed in SAP Analytics.

Cons

As often, it is not to easy to have the Software customized in the favored way. It may be the best to work with SAP directly therefore. The comparatively high costs for customization are also well known.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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SAP - CRM

Reviewed 3 years ago
Pros

SAP is easy to use and very powerful software. The CRM package is very helpful to manage your inventory and supply chain. SAP is top notch software that can help take the burden off your daily inventory management.

Cons

The software is great, but it comes with a high price tag.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Construction Company Used this Software

Reviewed 5 years ago

They got it right

Pros

I felt like SAP is very modern and streamlined with a lot of intuitive locations for data, pricing, MATH (which helped me a lot)

Cons

The graphics and colors tended to be dull and sometimes the presentation felt overwhelming for me for the usage.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Mukesh' Review

Reviewed 7 years ago
Pros

I have been helping customers with this Product for almost 10 years now and I like the CRM Web UI and all other features which comes along with it. I am currently helping ATB team to stabilize this product and automate things.

Cons

I like pretty much everything about this. The maintainance is so expensive .

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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Make sure it is implemented properly, or it will never be correct

Reviewed 3 years ago

It is good for issuing and dispatching service techs based on customer requests. Still need ECC to manage consumption through a 3rd party interface, Oracle is a much more streamlined system.

Pros

The interface is clean and friendly to any computer literate person. Different roles can be created for users to limit what they interact with and what menus they have available.

Cons

The ability to interface with SAP-ECC is terrible. Tracking consumption is almost non-existent, to get what you would consider normal functionality the price starts escalating. The master data setup is different in CRM than in ECC - so you will have discrepancies and extra workload to keep your data clean.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Good CRM system

Reviewed 3 years ago
Pros

It is a good CRM system. The handling is very simple and the surfaces very nice. It is a cloud software that can be implemented very quickly and can be set quickly.

Cons

Some functions have to be set relatively expensive. Such as. the partner solution is not Plug and Play and also the reporting has to be adjusted very individually.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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The most powerful app in business administration

Reviewed 3 years ago

Liked it so much all the time been working on it

Pros

This app is controlling everything. It os highly customizable and flexible I was in contact with it for about 2 years It was controlling everything in organization

Cons

The pricing was high. As value for money it is so good, yet not a lot of people afford it You have to save budget for it

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Get Salesforce instead

Reviewed 4 years ago

I solved absolutely nothing with it.

Pros

I am going to be honest here, and it is true. I give a chance to every software I try. I truly do. SAP has the tools to handle CRM stuff like some CRMs.

Cons

SAP CRM is a mess, it has cost the company I implemented this for a LOT of money. it's UI is horrible. It looks like its out from the 90s and it runs and goes down a LOT. It hangs up with no solution other than bring down the whole system and bring it back up.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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SAP

Reviewed 4 years ago
Pros

SAP is the gold standard for CRM usage. Nowadays any job application that you fill out requires or preferes SAP knowledge/experience. It is similar to Salesforce, but a little more comprehensive at the cost of easy of use. It is not as simple as SalesForce, but if you have a staff that can accurately input and track the data, SAP is the better bang for your buck.

Cons

Ease of use isn't quite as high as Salesforce.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Great way to organize

Reviewed 3 years ago
Pros

Standard software in numerous industries, so lots of support

Cons

Added features are at a premium, with cheaper options available

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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Robust and Out of Reach

Reviewed 3 years ago
Pros

The WebUI is an especially great feature. SAP really helps in the way of tracking such as, tracking questions and concerns from customers and tracking customers orders.

Cons

SAP is a very complex tool and can move depressingly slow. I utilized SAP in a warehousing environment and found this snail movement to become increasingly frustrating because of our inventory growth. One of the biggest drawbacks in my opinion is that you have to use SAP integration tools for fluidity. Not to mention SAP is NOT cheap. This robust tool is very expensive and in my opinion, useless if you do not have the proper integration tools to work with it.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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SAP CRM is nice!

Reviewed 4 years ago
Pros

this product is widely used in the market. In any industry you go, the SAP CRM can be seen being used, making you feel more comfortable with it.

Cons

it is very expensive. With the proliferation of other software in the market, including the opensource platform, SAP CRM might lose its market if they did not act on this.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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One solution for the entire company

Reviewed 4 years ago
Pros

I think SAP is the best ERM/CRM software in the market. The entire company is integrated in the software, incluiding other facilities, so the communication between departments is there.

Cons

SAP is too expensive for medium companies and the implementation takes time. It is not so easy to use.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Very robotic and confusing

Reviewed 5 years ago
Pros

This software has SO much to it made for every situation. Currently don't use this software it was with a different company that I know still uses it and has expanded and opened other modules.

Cons

Expensive. And when you only need to use/fill a handful of fields in the screen you are looking at and using and the rest don't apply that is frustrating and hard to teach others. It is not a user friendly system.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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SAP

Reviewed 5 years ago

Great Software for operations and manufacturing company

Pros

User friendly, fast operating system for database stored items. Bill of material breakdown like no one else.

Cons

Expensive, large corporation required and training is very intense. Larger than most systems and challenges