Schedulicity Pricing, Features, Reviews & Comparison of Alternatives

Schedulicity

Online appointment scheduling, marketing & payment solution

4.38/5 (87 reviews)

Schedulicity overview

What is Schedulicity?

Loved by 100k other business on Schedulicity! The fuss-free, all-in-one scheduling software to run your business smoothly. Everything you need is simply automated: appointment/class scheduling, seamless payments, email marketing, client text reminders, and more. Clients can book 24/7 through our website, app, or even your Facebook and Instagram profiles. It only takes minutes to get started - and no contracts! Watch your business thrive and add on what your business needs.
www.schedulicity.com

Pricing

Starting from
$20/month
Pricing options
Subscription
Free trial
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Canada

Supported languages

English
Schedulicity screenshotGetting Started with Schedulicity, Pt. 2: PricingSchedulicity screenshotSchedulicity screenshotSchedulicity screenshotSchedulicity screenshotGetting Started with Schedulicity, Pt. 1: OverviewSchedulicity Gets Booking Done!

Schedulicity user reviews

Value for money
Features
Ease of use
Customer support
  4.5
  4.2
  4.5
  4.5
Joan Sinrich

I have utilized online scheduling for over 15 years and this system is the most user friendly of any

Used daily for 2+ years
Reviewed 2018-03-07
Review Source: Capterra

Pros
I have used many other systems and many of them are clunky and difficult to use. My high tech clients and my computer newbie clients alike tell me they appreciate how easy and intuitive the options are. I like that it doesn't require that I take payment or payment information from my clients. I don't want to scare them away when they want to work with me. I like that I can keep track of packages by date so I know when packages have been purchased and what is left over easily. I like that system works well on a phone and on my computer. The staff response rate is incredibly quick and knowledgeable, it also feels personal, like a friend is writing me about the status of my request, not just a down and dirty response. When staff doesn't know the answer, they get back to me fast. Other systems I have used have bugs in the system that they have expected us to get used to. I have only had one time when we couldn't use the system for a very brief period of time in over 5 years of use. Love the fact that we can customize personal time into the schedule easily, and that we can click on it to change individual or series appointments, very useful.

Cons
I would love to look back on dates for even longer than the system allows - years back would be great. It really has replaced my datebook and I have always been a paper datebook girl but this was too easy too use for everything. I had so many people using the online system that I couldn't keep up with the paper option, it was no where near as up to date as the online system. I would like the date to be more obvious for package purchases than it is currently. You can see when it was purchased in edit, but it's not visible unless you hit that button.

Rating breakdown

Value for money
Ease of use
Features
Customer support

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Anonymous

Wow - that's all I can say!

Used daily for 6-12 months
Reviewed 2018-07-20
Review Source: Capterra

Pros
Both the app and the web interface are very handy and convenient for clients to use to book their own appointments. Plus, on the business side, there are so many features, from just scheduling patients in my own office to reminders by text and email to marketing features. Patients have told me how easy it is to schedule their appointments, and I love how it helps reduce no-shows by reminding them of their appointments. The best thing is that I can set how much in advance they receive their reminder, so that I can customize when they get notified/reminded. I like the fact that you can automatically send out a thank you to patients after they visit you the first time as well. The cost for text reminders is less, and it's a great value for the cost of making sure you have patients that walk through the doors remembering their appointments. Highly recommended for anyone who wants to offer your patients the power and control of setting their own appointments online. I am surprised more businesses don't offer this convenience to their clients. It really is empowering to them and convenient, because they don't have to pick up the phone to schedule, modify, or cancel their appointments. Plus, once they are in the system you have their email and phone number, so contacting them is a snap if you ever need to.

Cons
A bit clunky when it comes to making appointments show up on a google calendar. Sometimes the app doesn't work as it should. I wish the app would make it easier for the business to manage their side of things, but the app is clearly designed for the customer, and the business owner needs to use the web interface for managing their side of things. No big deal, but it was just a bit confusing at the beginning, when I tried using the app to manage the business side and it wasn't working.

Rating breakdown

Value for money
Ease of use
Features
Customer support

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Nadia Dominguez

Once an excellent scheduling and payment processor...now subpar

Used daily for 2+ years
Reviewed 2019-08-30
Review Source: Capterra

The business problems I am solving appear to be those created by using Schedulicity. The 'Rockstars' are friendly, but whoever is in charge really needs to think about R & D and QA. I loved Schedulicity at its inception, now I see very little benefit to using it....unless you call mindless hours clicking on appointments to determine whether or not a session has been paid for each and every session for each and every client.

Pros
Scheduling is easy from my clients end. Set up was easy. I DID like the ability to quickly checkout clients and track packages. This functionality has had bugs for at least 6 months. Schedulicity has now introduced a new bug, such that on the calendar view, I cannot tell who has been checked out.

Cons
The number of bugs that are introduced and the absolute waste of time spent on non-sensical aesthetic icons. The lines of the icons became smaller. They got rid of an apple symbol. Who are the ad wizards who decided this is a necessary and useful functionality update? Most users of this product are literate. Most users of this product are seeking ease of use and functionality. Yes, we want it to look nice, but the icons actually look sillier and some poor developers spent time coding for this garbage! Their time could have been better spent fixings the bugs and developing a QA team! Sweet baby J, how can they constantly be updating but not testing for bugs? How can a really great product become so aggravating because millennials wish to spend their energy on the thickness of lines of icons, instead of what actually matters?!

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend: 1/10

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Kaylee Cahoon

Learning Curves

Used daily for free trial
Reviewed 2020-08-26
Review Source: Capterra

Schedulicity has been great to work with. The customer service's willingness to have conversations about features that are not currently offered and work towards current solutions to find what can and will work has been outstanding. The software allows for ease of use. They acknowledge where they are not meeting expectations and work diligently toward a resolution. The customer service engagement

Pros
In the short time that my business has used Schedulicity, I have found their customer service to be top notch. Their online chat feature allows for fairly quick response, and each time I have had a question, or cannot find what I am looking for, the representative has been helpful, kind, and brought a little levity to the conversation. Adding classes and appointments is a smooth process, and the capability to have multiple staff and appointment types with individualized schedules is easy to navigate.

Cons
There is not a reports feature that allows you to easily navigate the different services and their percentage of income. There are somethings that you cannot do from the app, only on the computer. You cannot easily have a stand alone sale without an appointment. The card readers are not consistently reliable-they are hardcore working on this and it keeps getting better! No way to hide services from clients.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Carol (Maloney) Maple, PE, PMP

Better than sliced bread!!!

Reviewed 2016-06-20
Review Source: GetApp

I have used Schedulicity for my tutoring and test preparation business for almost three years. I love that I can integrate the app into my website and Facebook page. I keep my customers on my pages rather than sending them to a third party. The company is very responsive to the needs of their clients. The app if forever changing to better meet our needs. I am now able to change pricing per customer rather than just by service which is one of the suggestions that I submitted. For an extra $10 a month, you are able to add other providers on your account and you can change your plan at any time. I do not use the payment processing as I have PayPal integrated into my website. Again, I keep my customers on my website!!! Feel free to look at my website to see how I use the program, www.PromiseLearningATL.com

Pros
Ease of use, ability to customize for any business, multiple providers can be added, mobile and web interfaces, appointment notifications, integrates into my website and FB page, great customer service, always changing to better meet my needs

Cons
Payment interface is not PayPal

Rating breakdown

Value for money
Ease of use
Customer support

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Schedulicity pricing

Starting from
$20/month
Pricing options
Subscription
Free trial
View Pricing Plans

Free account: 10 appointments per month, unlimited email marketing, unlimited classes and workshops

Add on Unlimited Appointments:
1 Provider: $20/month
2-5 Providers: $30/month
6-10 Providers: $40/month
11+ Providers: $50/month

Seamless payment processing offered through Schedulicity Pay with rates starting at 1.99%.

Premium Add-ons (starting at $5): Client Text Reminders, Package Management, AutoBilling, MultiLocation Management, Automated Email Marketing

Schedulicity features

Activity Dashboard
Automatic Notifications
Calendar Management
Customer Database
Electronic Payments
Reminders
Reporting & Statistics
Social Media Integration

API (453 other apps)
Activity Tracking (203 other apps)
Contact Management (169 other apps)
Custom Fields (165 other apps)
Customizable Branding (253 other apps)
Customizable Reporting (188 other apps)
Customizable Templates (212 other apps)
Data Import/Export (229 other apps)
Email Integration (224 other apps)
Real Time Data (157 other apps)
Surveys & Feedback (183 other apps)
Third Party Integration (301 other apps)

Videos and tutorials

Additional information for Schedulicity

Key features of Schedulicity

  • Attendance tracking
  • Auto billing
  • Automatic notifications
  • Class & appointment calendars
  • Class scheduling
  • Client app
  • Client check-ins
  • Client management
  • Email marketing
  • Event scheduling
  • Group booking for classes
  • Integrated payment processing
  • Multi-service booking
  • No-show protection
  • On-demand business reports
  • Online appointment scheduling
  • Online deposits & pre-payment
  • SMS appointment reminders
  • Social media integrations
  • Wait list for classes
  • Waiver management
View All Features

Benefits

* Manage your appointments, clients, classes, and payments all in one easy-to-use dashboard
* Track each session, class, or workshop in your calendar with automated, color coded options
* Easily integrate your online booking to your website, Facebook & Instagram, and more
* Send automated email and text reminders and special messaging to clients
* Collect payment before, after, and during with seamless payment processing at the industry-low rate of 1.99%
* Distribute waivers, allow group bookings, and manage waitlists for free advanced class features