Schedulicity vs AppointmentPlus Comparison Chart

Summary
Pricing
Details
Top features
Typical customers
Support options
Mobile apps
Android
iPhone/iPad
User reviews
Value for money
Ease of use
Features
Customer support
Users recommended to a colleague
Integrations
Security
Audit logs
Encryption
File sharing
Security alerts
Access control
Data policy
Social presence
Facebook
Twitter


Reviews

Paul DeJohn Jr

Great Scheduling Software on a Budget

2017-07-11

Despite the slightly tricky questions this is a great scheduling software that we have had great luck using for years now.

Pros

There is great customer support and help setting up your Scheduler and users.

Cons

If you schedule an appointment at the end of your day you have to adjust the length of time of the appointment to fit otherwise it will not allow you to schedule the appointment.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Software Advice
Helpful?   Yes   No
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Online Appointment Scheduling Software
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Julia De Lacy

ApptPlus is extremely helpful

2016-09-29

After quick training and fantastic on-going assistance from Gary, ApptPlus is user friendly and an efficient time saver.

Pros

Paperless schedules! Ability to create/name specific scheduler input fields, create reports and see daily schedules with a simple click.

Cons

Without knowing for sure if this would actually work out well, it would be nice if schedulers were able to revise/adjust only pickup#s in current appts and not have to delete/cancel the original to correct accidental mis-keys.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering AppointmentPlus

Source: Capterra
Helpful?   Yes   No
AppointmentPlus Reviews
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Wanda Childers

I love this app. It is already making scheduling easier.

2018-03-21

Ease of scheduling

Pros

The price is affordable for what I needed. Also, it is very user-friendly. I've been able to instruct my techs how to use the mobile app with little difficulty. Every time I've had a question, someone has called me back in a reasonable time frame.

Cons

If I email the schedule, the techs are unable to click on the address and it takes them to google maps.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from AppointmentPlus


Wanda, thank you so much for the review. I'm glad you like the mobile apps. We put a lot of time and effort into making sure they provide an excellent user experience. Also, thank you for the nice note on our support team. We indeed do strive to provide answers as quickly as possible. Regarding your question about Google Maps, I'll have someone contact you to see if we can quickly add this for you. Thanks again for the stellar review!

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Jennine Estes

Loved it!

2018-11-30

It was so helpful scheduling clients in different rooms, different times, with different therapists.

Pros

I loved Appointment Plus because it allowed me to have multiple therapists schedules and multiple rooms.

Cons

I had to stop using the software because we needed to maintain medical records in the same location. I changed software and really miss my experience with Appointment Plus.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from AppointmentPlus


Jennine, we appreciate the review and the A+ rating!

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Steve Shawcroft

My first scheduler

2016-10-31

I wish admin had a little more power to lock down the scheduling parameters.

Pros

Reports Ease of scheduling

Cons

I would like to see the whole days worth of appointments and staff on one screen without scrolling right. I would like to be able to lock the predetermined times given to appointments.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
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Online Appointment Scheduling Software
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Michele Vaughn

LOVE THE EASE OF APPOINTMENT-PLUS

2016-10-05

Whether I am personally scheduling a client or they are scheduling themselves online it is very easy to use.

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No
AppointmentPlus Reviews
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Online Appointment Scheduling Software
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Jordan Spears

Verified Reviewer

User friendly scheduling software!

2018-06-14

Pros

The website is easy to use and you have the ability to customize. Customer support is responsive and knowledgeable.

Cons

Occasional glitches make it difficult to schedule sometimes though not common.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: GetApp
Helpful?   Yes   No
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Quinton Cook

Mediocre

2018-03-09

Scheduling clients quickly is the business problem being solved.

Pros

Ability to see the rooms and who is scheduled in the rooms we have at what time in a very clear set up

Cons

Difficult to change things in the system. Will give random error messages with no real explanation as to why they are happening. IT support very slow to respond when issues arise especially after updates to system.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Free Trial

Frequency of use: Other

Likelihood to recommend

3/10
Source: Software Advice
Helpful?   Yes   No

Response from Bob


Quinton, thank you for the review. We do appreciate you pointing out some positives on the system, but we also want to acknowledge the areas in which you have concerns. Regarding the error messages, we have addressed that issue and it is now resolved. I apologize for that. With regard to slow IT support response after system updates, we did have a recent post-release issue that took a little longer than normal to identify and resolve. But, it’s working correctly now. Thank you again for the review.

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Sophia Andali

Quick response. Great customer service

2018-03-13

We are more efficient in our scheduling. Time and accuracy.

Pros

They adopted the software to our needs, it has made scheduling for University Scholarship's so much faster and efficient.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from AppointmentPlus


Sophia, thank you taking the time to submit a review. I'm glad you are happy with our quick responses when you have questions. Also, thanks for noting how the software was adapted to your needs. That's one of the strengths of the system. It's very flexible. Thank you again for the excellent review!

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Nicole Brinkley

This has been a life saver!

2018-04-12

Pros

We use this, not in our day to day scheduling, but for our outsource scheduling: pharmacy reps, brand reps, and even when we were looking to hire additional employees.

Cons

It's been great having a seperate scheduler from the actual office software

Rating breakdown

Ease of use
Features

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from AppointmentPlus


Nicole, thank you for the outstanding review! It sounds like you use AppointmentPlus in several capacities for your eye care center. That's part of what makes AppointmentPlus so powerful. It can be easily configured for different uses. Thank you again for the five-star review!

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Online Appointment Scheduling Software
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Keith Dahlgreen

Appointment Plus - A great solution for dock scheduling

2019-02-20

We've used Appointment Plus for over two years to schedule carrier appointments for dock deliveries.

Pros

Appointment Plus is easy to setup and easy to manage.

Cons

A more updated web interface would be nice.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from AppointmentPlus


Thanks for the excellent review, Keith! We're happy to hear that AppointmentPlus is helping you to have better control over your schedule, while also saving on labor costs.

AppointmentPlus Reviews
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Bob Price

Dock Scheduling

2018-03-28

Pros

Gives me line of sight as to what's coming in, eliminates my detention fees, and allows me to hold carriers accountable

Cons

Allowing carriers to be able to schedule themselves according to our rules has been a life saver.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from AppointmentPlus


Bob, thanks so much for the superb review! I appreciate it. Having visibility into the entire schedule for the day is definitely a time-saver. It's one of the components of our system that clients like best. Thanks again for the great review!

AppointmentPlus Reviews
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Christopher Weaver

Good software but not always easy to use

2018-03-28

It allows us to have a central appointment scheduling point but administration is difficult.

Pros

Nice interface and a much better user experience since recent updates. The making of appointments by call center has greatly improved with regards to the process involved. The reports are also helpful.

Cons

The administrative functions are harder to work with. There are certain functions that are missing including the ability to remove all clients. This function requires intervention by the support team and comes at an additional cost. Customization is not always easy with regards to creating and editing appointment slots.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

4/10
Source: Capterra
Helpful?   Yes   No

Response from AppointmentPlus


Christopher, thank you for your review. It sounds like your concern is the difficulty in administering the system. I'm aware of your account and your unique situation of needing to delete all customers in your database periodically. That isn't a common use case and it is true that we do not provide a way for users to delete all of their customers at the same time. We made a decision to not include this feature because we felt that it posed too much of a risk to our clients. Thus, we do it upon request, as needed, and with a signed approval form. Thank you for also pointing out the improvements we've made to the interface and the user experience. We are always striving to provide more value to our clients. Thanks again for reviewing the system, Christopher.

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Anonymous
(Mental Health Care company, myself only employees)

Great scheduling Software

2019-01-17

Pros

This program makes it so easy for my clients to schedule at their convenience!

Cons

This is a simple program to use and great for my clients!

Rating breakdown

Ease of use
Features

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from AppointmentPlus


Thanks for the 10/10 review! We agree - allowing your clients to book online at their convenience is a game-changer. Thanks again!

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Raylene Steward

Three Year AppointmentPlus User

2016-09-13

It has saved me hours of working doing tutor scheduling by hand.

Pros

Scheduling is easy and an e-mail goes directly to the tutor, the student, and the administrator.

Cons

We hire a lot of tutors each semester and it takes a lot of time to set up schedules and locations.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering AppointmentPlus

I try set up tutor profiles early before the semester begins because it takes a lot of time to get the profiles set up, schedules, locations, and courses.

Source: Capterra
Helpful?   Yes   No
AppointmentPlus Reviews
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Casey Jenkins

Makes keeping up with multiple schedules so much easier.

2018-01-18

Pros

We have multiple technicians that work in different areas and this makes it so much easier to schedule and keep up with who is doing what.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from AppointmentPlus


Casey, we appreciate the 5-star review and the 10/10 likelihood to recommend AppointmentPlus to another company. As you noted, the system works really well for businesses that have multiple calendars. We've designed it so that you can quickly and easily manage many staff schedules all at the same time. Thank you again for the excellent review!

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Online Appointment Scheduling Software
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Sara Gussie

I have had better experiences with other scheduling software. This software has many issues.

2017-11-03

This has been the scheduling software since I started here, but we are strongly considering a different company.

Pros

I like that you can look at a main page to see if there is a site-wide problem and the amount of time they expect it to be resolved in, versus making a phone call for your first step.

Cons

Trying to change provider schedules, canceling or booking appointments... it either goes through the whole process and nothing changes, or it gives a reason (that should not be a reason at all) why the software won't allow for the request.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

3/10
Source: Capterra
Helpful?   Yes   No

Response from AppointmentPlus


Sara, thanks for sharing your thoughts. In reading your review, it sounds like you're feeling frustrated with the system.

With regard to the item you noted, that indeed was a known issue and has subsequently been resolved.

I see that you run a massage clinic. We have hundreds of massage clinics using AppointmentPlus. We have a lot of features that suit massage therapists quite well, from room sharing to unlimited customer notes to payment processing. Many of our massage therapy clients have been with us for years.

Thank you again for submitting the review. I apologize for your frustration.

AppointmentPlus Reviews
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Carol Einwalter

Outdated program. Poor customer service.

2016-06-06

Over the years my business has lost thousands of dollars in income due to program glitches that prevented our clients from self-scheduling online.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
AppointmentPlus Reviews
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Online Appointment Scheduling Software
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Anne Caunga

AppointmentPlus Review

2018-06-28

Pros

As an Executive Assistant, it really helps me with my everyday work for my boss's schedule from day to day.

Cons

Maybe a little more cheap for this software. And also the margin of error in determining one, hoping to improve.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Software Advice
Helpful?   Yes   No
AppointmentPlus Reviews
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Hanan Dawah

Arab Academy Review

2016-08-09

We Highly recommend it to any one looking for a scheduling software.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
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Anonymous
(Alternative Medicine company, 1-10 employees)

Powerful

2018-09-19

Pros

Appointment Plus is a powerful system that's great for managing multiple service provider's schedules as well as gathering client data for marketing.

Cons

It's cost. It's a bit too pricey for a small buisness or solo practioner.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from AppointmentPlus


Thank you for the 5-star review. AppointmentPlus is indeed a powerful scheduler. It has over 700 preference settings that allow for strong configurability. It also provides myriad work flow options.

I see that you noted that you felt the software was pricey. It is true that it's not cheap. However, in terms of ROI, it's hard to beat. Plus, we believe in being hands-on. You get to speak with a coach during the sales process, you get live training for you and your team, and you can speak with a live support agent if you have questions.

Thank you again for your review!

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Samar Singh

Expectations are not being met

2017-08-09

Pros

Offers easy to use online scheduling tool for customers.

Cons

Every time there is an update to the system a lot of stuff goes wrong. The team responsiveness is not what it could be. A lot of times you are informed one thing, and then the opposite by support staff. It is not very easy to navigate through the system.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

4/10
Source: Capterra
Helpful?   Yes   No

Response from AppointmentPlus


Samar, thank you for the review.

In the past, we indeed have had some issues arise after doing software releases. When this happens, however, we always handle the issues as top priorities and generally have them resolved within minutes.

We've also continued to make improvements to our software update process. We've added additional review steps and a more stringent sign-off process.

You also noted concerns about our customer service. I apologize if you felt you weren't provided the prompt attention you deserve. We strive to provide fast, accurate answers for every client who has a question. I'm sorry that you feel that we failed you in this area.

I know that we continue to serve Champion's many locations. We are proud to have you as a partner. Champion has a rich history and stands out as both a manufacturer and distributor of windows and other products.

Samar, if you ever have future questions or concerns, please do not hesitate to reach out to us.

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Archie Kountz

The best scheduling tool

2016-10-12

AppointmentPlus makes it easy for our clients to schedule individual phone calls to our call center.

Pros

It is easily customizable so we can give an appointment page the look of the company who's employees will be scheduling their time slots.

Cons

There are a lot of places to hide a command in their settings menu. It can take a little effort to change details to match your needs, but when I can't find the specific combination, their customer service is excellent and very responsive.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

9/10

Recommendations to others considering AppointmentPlus

If you have a need for scheduling, this is the best we've found!

Source: Capterra
Helpful?   Yes   No
AppointmentPlus Reviews
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Maggie Warren

Easy to figure out, could be easier

2018-04-18

Pros

It also integrates well with other scheduling software.

Cons

I like this product overall, but it could be a bit easier to create new appointments or to connect other calendars.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Source: Capterra
Helpful?   Yes   No

Response from AppointmentPlus


Maggie, I appreciate you taking the time to write a review for us. Keeping your appointments organized and centralized is definitely a benefit of the system. With regard to ease of creating appointments, you'll be happy to know that we've simplified the booking process in the newest version of the software. Thanks again for the review!

AppointmentPlus Reviews
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Stephen Morris

Great software, fantastic customer support

2016-10-06

We utilise AppointmentPlus to schedule medical deliveries to our loading dock.

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No
AppointmentPlus Reviews
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Online Appointment Scheduling Software
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