Schedulicity vs Booker Software Comparison Chart

Summary
Pricing
Details
Top features
Typical customers
Support options
Mobile apps
Android
iPhone/iPad
User reviews
Value for money
Ease of use
Features
Customer support
Users recommended to a colleague
Integrations
Social presence
Facebook
Twitter


Reviews

janet Wrice

Good

2017-08-04

Scheduled and inventory.

Pros

I like that i can schedule my clients and withe they service to be in already.

Cons

I have most of the scheduling down.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Booker Software Reviews
Booker Software
Spa and Salon Business Management Software
Read more
Shirley Voss

They have 2 versions. They refused to let me switch to the version that would better suit my busines

2017-11-03

None really. Nothing that I couldn't have gotten anywhere else.

Pros

The only thing that I did not have issues with was the training. The trainers are knowledgeable and very patient with trainees. The training is good, everything else (like meeting a business' needs, or customer support) not so much.

Cons

The older one will allow scheduling classes AND personal services AND do retail - perfect for my business!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

0/10
Source: Capterra
Helpful?   Yes   No
Booker Software Reviews
Booker Software
Spa and Salon Business Management Software
Read more
Jaran Nordyke

Too Many No-Shows

2019-02-06

I used booker for several months to schedule client appointments.

Pros

Booker is functional scheduling software.

Cons

Appointment reminders were sent too far out which resulted in no-shows and lost income.

Rating breakdown

Value for money
Ease of use
Features

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

4/10
Source: Capterra
Helpful?   Yes   No
Booker Software Reviews
Booker Software
Spa and Salon Business Management Software
Read more
Judi Amick

We use booker every day for our spa business and it has. Enefitted us greatly

2017-08-15

Helps booking, sends reminders which keep my clients on track.

Pros

Scheduling is pretty simple and looking up individual schedules.

Cons

Some times the system books an online appointment over an existing one. I can't think of any other problem.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Booker Software Reviews
Booker Software
Spa and Salon Business Management Software
Read more
Paula Goldman

Average online scheduler that lacks efficient operability

2018-01-24

Pros

email and text reminders, allows clients to schedule themselves, time saver, ability for multiple therapists to use and view each others' schedules

Cons

Clumsy login that doesn't allow password to be saved, takes too much time to login in, requiring at least three letters of the last name to be typed in before offering options

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Booker Software Reviews
Booker Software
Spa and Salon Business Management Software
Read more
Jerome Gaultier

Just convenient!

2017-05-23

Easier at work for scheduling.

Pros

The Login option is the best on my iphone and easiness of use makes it super convenient for me during work hours!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Booker


Thank for your review! So glad it's working well for you!

- The Booker Team

Booker Software Reviews
Booker Software
Spa and Salon Business Management Software
Read more
Anonymous
A verified reviewer

Has basic functionality with some glitches in performance

2018-05-21

Basic Online Scheduling for Clients

Pros

It has the basic functionality of online booking, sending clients text and email reminders and tracking employee time.

Cons

The thing i like least about this software is that it is very unstable. It is often "down". We decided not to go long term with this software for this reason.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Frequency of use: Daily

Likelihood to recommend

5/10
Source: Capterra
Helpful?   Yes   No
Booker Software Reviews
Booker Software
Spa and Salon Business Management Software
Read more
Dawn Morrison

all in all its been great

2017-05-24

Texts when new appointments are made

Pros

Being able to check my schedule and see my coworkers schedule in one place so I can book appointments and ease of use overall

Cons

I get timed out from entering gift certificates numbers, during check out, that were generated online.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from Booker


Thanks for using Booker and sharing your feedback! We're so happy to hear it's going well for you!
- The Booker Team

Booker Software Reviews
Booker Software
Spa and Salon Business Management Software
Read more
Danielle Todd

Love this scheduling system. easy to use

2017-10-03

Schedule appointments, sell products, take payments

Pros

Accessible from my phone, tablet or laptop. Easy to add new services or products. Gives detailed reports for just about everything to help run my business.

Cons

Options for membership or loyalty programs are additional upgrades. Would be nice to be included with monthly subscription.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Booker


Hi Danielle -
Thank you so much for your thoughtful review. We're thrilled to hear that you are enjoying the features Booker has to offer! We truly value your feedback and your business. Stay tuned for future updates - we're always evolving the product.

Thank you!
- The Booker Team

Booker Software Reviews
Booker Software
Spa and Salon Business Management Software
Read more
Janna Sen

Easy to use

2018-02-22

Maintaining schedule and clients more effectively

Pros

Easy to use and navigate through. Like that it's easy to read and there's a key to reference to. The layout is simple and thays what makes it great to use for anyone.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Booker Software Reviews
Booker Software
Spa and Salon Business Management Software
Read more
Earl Tullock

The best bang for your buck

2014-12-10

Pros

The customer service is the best. They really try to solve any problem you may have. You don't get put on hold. You don't get an answering machine. Some there are willing to help.

Cons

I have a problem when it locks me out of scheduling a time once in while.

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend

10/10

Recommendations to others considering Booker Software

Stop looking, just join. Get the app for your business.

Source: Software Advice
Helpful?   Yes   No
Booker Software Reviews
Booker Software
Spa and Salon Business Management Software
Read more
Robert Loeb

Well organized software to run a busy schedule!

2017-08-18

A much more organized business system and schedule.

Pros

I love how the software is able to tie so many different factors into one system, customers-credit cards-scheduling. Employees-schedules-payroll and more...

Cons

I wish that the notifications were a bit more customizable. I also wish that the software was a bit more intuitive regarding repeating series and the rooms that the appointments are placed in, but I'm not sure if that is a possibility.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from Booker


Robert -
Thank you for your suggestions and for using Booker. We're so happy to hear it's been going well for you.

Thank you for using Booker!
- The Booker Team

Booker Software Reviews
Booker Software
Spa and Salon Business Management Software
Read more
Ronica Kirwin

Booker Review

2017-01-24

I have used Booker for the past 6 years. I used to love it, but then they started taking away the reports that were so beneficial to businesses without a replacement report. The chat feature use to be great, now there is no one to chat with, and if you send an email it is days before you get a response. It is frustrating that such a good program has so many flaws now. I had an issue with someone stealing all of my clients information by forging my name on a transfer of ownership, and Booker never even contacted me personally to verify if this was legit. It took 4 months and a lawyer to get this sorted out, because NO ONE would help me.

Pros

Easy to schedule, people can book online

Cons

When you try to run a membership bulk report, it does not work. You have to manually charge each customer. I don't like that when you enter tips, it automatically enters a persons name in the amount section, and you have to delete it, and enter a number. I have contact Customer Service with no response on this. I am beyond frustrated that Booker insists that a chip reader is the responsibility of the merchant, and the merchant is adamant it is Booker. Booker told me they would send me a free chip reader 6 months ago, and whenever I ask about it, they are "looking into it". Seriously, this can't be that hard.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend

4/10

Recommendations to others considering Booker Software

Listen to your customers when they tell you something that isn't working, and respond to them.

Source: Capterra
Helpful?   Yes   No

Response from Booker


Thank you for your feedback Ronica. We're sorry to hear that you're having issues. We'll reach out and if there's anything we can do to help before then, please contact support@booker.com.

Thank you for being a loyal Booker user; hopefully we can work with you to get you the functionality you need.

Thank you for using Booker!
- The Booker Team

Booker Software Reviews
Booker Software
Spa and Salon Business Management Software
Read more
Candace Cootz

Good product for what it offers

2018-01-19

Pros

Better than most softwares that offer similar services. Easy to learn and use. Great for clients and lots of perks.

Cons

Some functionality issues when scheduling although nothing major.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

6/10
Source: Software Advice
Helpful?   Yes   No
Booker Software Reviews
Booker Software
Spa and Salon Business Management Software
Read more
Jennifer Narkiewicz

overall has been good, sometimes tough to get questions answered or get a CSR

2017-05-23

Easy on line booking, easy pos, easy scheduling,

Pros

I like how easy it is for people to book appointments, how it keeps track of room usage, payroll and other functions. Great that is can be used on smartphones for booking appointments on the fly, notifications via text and email!

Cons

System slow downs have been awful the last few months, we have had intermittent notification glitches (ie people not getting notified of appointments), problems with people thinking they booked appointments but for some reason it didn't go through this needs to be better - customers are unaware that it didn't go through because of missing information on their end - a tiny red star doesn't really cut it for people to see. Should say somewhere - at the end if you do not get a pop up saying Thank you for your appointment - you are missing information or your selection didn't go through. I wish there was a more integrated system for marketing that allows target marketing, I didn't like having to purchase yet another system like Mail Chimp and now HireFredrick. Really gets very expensive.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from Booker


Thank you for using Booker and for your thoughtful feedback. We've put a lot of effort into helping the system run faster with greater stability so hopefully you're seeing those improvements. Happy to hear that it's working so well for you overall!

- The Booker Team

Booker Software Reviews
Booker Software
Spa and Salon Business Management Software
Read more
Kelly Rodas

Fair

2017-05-29

Able to check schedule before leaving the house.

Pros

Can check schedule online before leaving the house don't have anything else to say.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

6/10
Source: Capterra
Helpful?   Yes   No

Response from Booker


Hi Kelly - Thank you for your feedback. If there's anything we can do to help you get the most out of Booker, please reach out to support@booker.com.

Thank you for using Booker!

- The Booker Team

Booker Software Reviews
Booker Software
Spa and Salon Business Management Software
Read more
Jenny Southerland

Easy to use

2017-01-25

I am always able to get notices for my schedule. Easy to use and schedule clients.

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No

Response from Booker


We're so glad to hear Booker is working well for you and your business! Thank you for using Booker!

- The Booker Team

Booker Software Reviews
Booker Software
Spa and Salon Business Management Software
Read more
Holley Steinberg

Verified Reviewer

I love this company

2014-12-17

I have used this company for scheduling services off and on for 4 years and have received the best service!

Source: GetApp
1 of 1 people found this review helpful
Helpful?   Yes   No
Booker Software Reviews
Booker Software
Spa and Salon Business Management Software
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Caterina Azzarello

Booker was pretty easy to manage and took me less than a day to learn.

2018-02-26

Pros

I found the scheduling to be manageable and always up to date.

Cons

Sometimes scheduling would get messed up and rearranged.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Source: Capterra
Helpful?   Yes   No
Booker Software Reviews
Booker Software
Spa and Salon Business Management Software
Read more
Joy Marie Bunye

Booker Review

2018-10-26

Pros

I can access books anywhere I'am, User - friendly app and functional when it comes in analysis, my file here are organized.

Cons

But still manageable and functional, keep my schedule on time.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Other

Likelihood to recommend

10/10
Source: Software Advice
Helpful?   Yes   No
Booker Software Reviews
Booker Software
Spa and Salon Business Management Software
Read more
Maggie Chery

I've been using using the software for 4 months now and I love the quality of customer service.

2017-08-04

It saves me time and keep my schedule in order.

Pros

I used another software where I couldn't add services at check out but with Booker i can add, delete and even modify services at checkout.

Cons

I do not like the pop-up reminders reappearing after I've already x out the pop-up the previous day.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Booker Software Reviews
Booker Software
Spa and Salon Business Management Software
Read more
Darryll Porter

Backend database is antiquated

2016-07-05

Front end interface is ok but backend database is an antiquated mess. Some of the promoted features like room and equipment assignments don't work and the help desk just tells you to override and not use the functionality. Systems bogs down on certain days and times making clients checkouts very slow leading to an embarrassing customer service experience.

Pros

Scheduling is ok if you have a simple business.

Cons

Many functions don't work as sold like room and equipment scheduling. System often bogs down leading to poor customer service.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

2/10

Recommendations to others considering Booker Software

I've tested them all and none have kept up with the investment required for an updated world class solution. You have to go through the available options and choose the least bad one for your situation.

Source: Capterra
Helpful?   Yes   No

Response from Booker


Hi Daryl -
We appreciate you taking the time to send your feedback regarding your experience with Booker and apologize for the issues you are experiencing with room and equipment assignments. Our Customer Experience Team will reach out to you directly to assist you. Our teams work consistently to improve the platform for our users so they can efficiently run day-to-day tasks at their businesses. If you have other questions please reach out to us at support@booker.com. Thank you again for taking the time to reach out with your concerns.

Booker Software Reviews
Booker Software
Spa and Salon Business Management Software
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Anonymous
(Health, Wellness and Fitness company, 1-10 employees)

Not-bad scheduling software

2018-11-05

Pros

Easy to make appointments and keep schedule. Works online so very accessible.

Cons

Not as feature-full as some other programs.

Rating breakdown

Ease of use
Features

Time used: 6-12 months

Frequency of use: Monthly

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Booker Software Reviews
Booker Software
Spa and Salon Business Management Software
Read more
Elijah Truth

Useful tool for spa booking

2017-10-05

Pros

The ability to store client information and make notes is very helpful. It allows therapists create a more personalized experience for clients

Cons

We have experienced issues with the schedule resetting and having to re enter information.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Booker Software Reviews
Booker Software
Spa and Salon Business Management Software
Read more
Stephanie Huezo

Very easy to use, reliable, and trustworthy.

2017-05-31

Pros

It's very easy, user friendly. If you are a beginner in using computer software programs it is extremely easy to catch on and be comfortable with the program.

Cons

When systems are slow it usually takes a while to come back up, which can affect business and callers calling in to schedule.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Booker


Stephanie - Thank you for using Booker! We appreciate your feedback and are happy to hear it's been easy for you to pick up!

- The Booker Team

Booker Software Reviews
Booker Software
Spa and Salon Business Management Software
Read more