Schedulicity vs Pike13 Comparison Chart

Summary
Pricing
Details
Top features
Typical customers
Support options
Mobile apps
Android
iPhone/iPad
User reviews
Value for money
Ease of use
Features
Customer support
Users recommended to a colleague
Integrations
Security
Audit logs
Encryption
File sharing
Security alerts
Access control
Data policy
Social presence
Facebook
Twitter


Reviews

William S

Intuitive, powerful, affordable software

2018-10-24

Pike13 has allowed me to grow from scratch to over 2000 clients and has performed equally well every step of the way. It seemlessly integrates with my credit card capture system and makes reporting simple and also helps notify me of any issue I may need to deal with.

Pros

The ease of use such as navigating through different "sections", the powerful reporting capabilities, and the stable, dependable platform.

Cons

the calendar function (scheduling) is somewhat cumbersome

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Pike13


Hi William,

Thank you very much for your review and feedback regarding scheduling. We value your business and your input.

Thank you,
Cindy Schneider
Manager, Customer Success

Pike13 Reviews
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A cloud-based client management solution
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Kyle Buth

This has definitely got the job done.

2018-04-04

Pros

It makes it easy to see schedules for multiple providers and the whole schedule for the week

Cons

The things that I could see you change would be adding Moore applications for software that can interface with it.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No

Response from Pike13


Hi Kyle,

Thank you so much for your review and feedback. We really appreciate it! As we make changes and improvements to the platform, we will be sure to keep you updated.

Thank you,
Cindy Schneider
Manager, Customer Success

Pike13 Reviews
Pike13
A cloud-based client management solution
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Amy Feltus

Front Desk Review

2016-08-23

As a FIT4MOM franchisee, Front Desk makes my life a lot easier than it otherwise would be, keeping track of scheduling, billing etc.

Pros

Ease of setting up class schedules, client profiles, credit card billing.

Cons

I have trouble running the reports I need. Figuring out numbers for budgeting purposes etc. When I track things like new clients in an excel spreadsheet separately, where I know my numbers are accurate, I can't get Front Desk reports to give me the same results.

Rating breakdown

Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from Front Desk


Hi Amy,

Thanks so much for your review! I'm glad that Front Desk has helped make your life and running your business easier.

Your feedback is important to us as we continue to improve and build our product, and the reporting feature is one of the areas that we're looking at.

As always, please don't hesitate to contact our support team at support@frontdeskhq.com if you ever have any questions or experience any issues with your Front Desk.

Sincerely,
Katie and the Front Desk Team

Pike13 Reviews
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Jennifer Summers

Music School using Pike13

2019-02-01

I really like the system if the refund can be fixed.

Pros

It schedules, emails clients, bills, reports and keeps me on track.

Cons

The refund process, there is no safety net. If you have a new employee they could easily refund the tuition without any stop gap. There needs to be a level of security such only allowing owner level to refund, at the very least force you to comment why your refunding or have to put a code in. We deal with thousands of dollars and it could all be refunded with 1 click of the mouse. I have used this software for almost 3 years and have to train that NO one other than me is allowed to refund.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Pike13


Hi Jennifer,

Thank you for taking the time to review the software and provide feedback on the refund process. We have provided your feedback and scenarios to our team.

Thank you,
Cindy Schneider
Director of Customer Success

Pike13 Reviews
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Adolphe Khouri

Excellent !

2018-03-15

Easy Access Informative Scheduling Events Purchases Memberships Emails Phone #s Credit Card Details

Pros

Members are able to easily access the schedule, their profiles and plans !

Cons

Nothing ! I think it is a fantastic system for any gym/studio that has a membership or class base.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Pike13


Hi Adolphe,

Thank you so much for the review! We truly appreciate feedback from our customers.

Thank you,
Cindy Schneider
Manager, Customer Success

Pike13 Reviews
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Jessica Bullock

Great product for small business

2016-12-08

Great product for small business with potential to schedule and make Money from any where at any time

Pros

Great easy to use product

Cons

No cons it works well

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering Pike13

It's a great product

Source: Capterra
Helpful?   Yes   No

Response from Front Desk


Hi Jessica,

Thanks for the feedback! We appreciate you taking the time to review Front Desk and we're glad you are enjoying things so far.

Please don't hesitate to get in touch if there is anything we can do to help!

Best,
Kris and the Front Desk team

Pike13 Reviews
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Kevin Engelbrecht

What I LIKE about PIKE!

2018-09-27

Pike 13 (in particular the support team) have been first-class and first-rate since day 1. The ease of use and the highly-customized features and benefits make me feel like the entire platform was designed personally for me. Customer service makes me feel as if it was designed only for me. Excellent product. Pike 13 helps me stay engaged in the business of making money (not sitting and staring at a computer trying to get the software aligned with my goals- like so many other products). Pike 13 allows me maximum effectiveness with my clients and business goals.

Pros

High-level functionality and effectiveness made simple. Ease of use makes staff training expedites their ability to utilize benefits right away. Ability to customize plans and passes. Reporting capabilities.

Cons

Inability to freeze coaches' schedule once classes have been assigned.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Pike13


Hi Kevin,

Thank you so much for your review and feedback. We are thrilled that you continue to bring your facilities on board with us. I will have your account manager reach out regarding the feedback for more details.

Thanks again!
Cindy Schneider
Manager, Customer Success

Pike13 Reviews
Pike13
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Jordan Maynard

I love Front Desk!

2017-03-19

I spent months reading online reviews about scheduling softwares and I trialed dozens of them.

Pros

point of sale built in, ease of use, ability to schedule appointments, classes and courses, a simple app for smartphones, awesome and friendly customer service.

Cons

The only thing I can't currently do with this software is restrict clients by age (birthday). For example if I want to run a summer camp for 6-12 year olds, a 5 year old could register if the parent chooses to ignore our requirements.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Front Desk


Thank you, Jordan. We're glad you are enjoying Front Desk so far. We appreciate your feedback and will keep it in mind as we continue to improve our service offering. As always, please let us know if there is anything else we can do to support your business.

Best,
Kris and the Front Desk team

Pike13 Reviews
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Hansel Lynn

Pike13 fits 95% of our base cases, and works well in general. Edge cases are tougher though.

2018-07-17

Pros

Covers most of the functionality we need in a fairly straightforward way. Scheduling is easy, payments are super easy.

Cons

Edge cases (pro rating, discounts, etc) are complex. Non-engineers sometimes complain about usability and ability to cover our edge cases. For our basic (and edge) cases, we often need to directly train users - sometimes it's not obvious how to use for them.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Monthly

Source: Capterra
Helpful?   Yes   No

Response from Pike13


Hi Hansel,

Thank you so much for your review and feedback. Our teams genuinely enjoy working with theCoderSchool. Please let your account manager know if there is something we can provide to make training easier for your team.

Thank you,
Cindy Schneider
Manager, Customer Success

Pike13 Reviews
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A cloud-based client management solution
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Amanda Preslar

Music Studio Scheduling

2017-06-15

Love the app. It's not restricting in that you can perform most functions/updates/ through it without using your computer.

Pros

Love that clients have the ability to see their schedule and update sensitive info (like credit card info) on their own.

Cons

Too many steps to do simple tasks (Ex. Rescheduling: a click and drag feature should be implemented to make quick adjustments.)

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Software Advice
Helpful?   Yes   No
Pike13 Reviews
Pike13
A cloud-based client management solution
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Ray Thierrin

Not Happy With This Solution

2016-02-04

Online scheduling does not accomodate any offline/hard copy alternative for a work schedule; so when system is down or internet connectivy an issue, there is no practical way of seeing the schedule.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No

Response from Front Desk


Thank you for your review. User feedback is invaluable to us. As a mobile-first software, Front Desk is built so that you can manage your whole business from the palm of your hand. However, you can quickly print rosters and class schedules so that you always have a hard copy in front of you (Just navigate to File > Print in your browser to see it in action). And with a 99.99% uptime rate that means Front Desk is working nearly all the time, so software crashing will not be a blocker to your business. Regarding Reporting, we hear you. Behind the scenes, we¿ve been working on new reporting systems to help you get the numbers you want as quickly as possible¿so stay tuned.

Pike13 Reviews
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Mallory Quinn

Green Locus

2018-09-07

It has been great for my business but I do feel for the high price it should have a lot more features and be easier to use for the problems I listed above.

Pros

I like the reports feature and making schedules is pretty easy as well.

Cons

I wish there was an app or easy way for clients to access their schedules. I have trouble understanding the revenue screen sometimes.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from Pike13


Hi Mallory,

Thank you for the feedback and suggestions. Your account manager will reach out to you to gather specifics and use cases.

Thank you,
Cindy

Pike13 Reviews
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David Lindberg

Support 5 Stars - application needs more specific business functions

2017-02-16

I spent a great deal of time searching for a scheduling app for my music school.

Pros

Reporting functionality and BEST Customer Service

Cons

Application is not as user friendly as it should be.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

7/10

Recommendations to others considering Pike13

I can't say enough about the support team's help as I needed a good bit of customization for my business. I wouldn't have been able to use the software without the great support team. It is my hope that future versions will be more easily customizable for specific business needs.

Source: Capterra
Helpful?   Yes   No

Response from Front Desk


Hi David,

Thanks for your feedback about Front Desk and your experience working with our customer support team.

I see that my team has received your input regarding ease of use regarding your business model and we are keeping it under consideration as we improve Front Desk.

In the meantime, please let us know if there is anything else we can do to help.

Best,
Kris and the Front Desk team

Pike13 Reviews
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Julie Sullins

Pike13 works very well for our 85+ swim school franchise. User-friendly and quick learning curve!

2018-03-16

Pros

The software is very user friendly and has a quick learning curve for new users. Scheduling classes, managing multiple locations, processing automatic recurring billing for tuition, and booking recurring appointments are at the top of the list.

Cons

The lag time in reporting is frustrating. I would like to see all reporting in real-time. I would also like the ability from the Franchisor side to control the standard service offerings across all locations.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No

Response from Pike13


Hi Julie,

Thank you so much for the review. We are thrilled that so many things work well for the franchisees and corporate. And we appreciate the feedback on how the product can be improved. We will continue to make updates to the software and are happy to have you and your team with us while we do this!

Thank you,
Cindy Schneider
Manager, Customer Success

Pike13 Reviews
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Derek Snow

Good product. Great support team.

2018-04-20

Pros

It allows our franchisees to schedule classes, take attendance in classes, accept payments, view data that helps them run their business, and perhaps most of all, their support team is very fast, helpful, and nice when when we have issues that require their help.

Cons

As others have mentioned, reporting can be a bit slow at times. It would be nice if there were addtional payment methods as well.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No

Response from Pike13


Hi Derek,

Thank you so much for the review and the feedback. We value our partnership with all of you! We will continue working to add features and improve our product.

Thanks again!

Cindy
Manager, Customer Success

Pike13 Reviews
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Nicole Vasquez

Easy, Convenient, Accessible, Affordable

2015-07-17

We use it for all scheduling, appointments, services, payments, and event registrations.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Pike13 Reviews
Pike13
A cloud-based client management solution
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Neil Young

Very impressive and easy to use

2015-09-02

Would recommend this software for any sports academies looking to streamline their interactions with clients and schedules.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Pike13 Reviews
Pike13
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Marty Molitoris

Front desk allows me to have my office anywhere!

2015-06-30

I can schedule clients, schedule guides, create new programs, run payroll, run detailed reporting, as well as other needs.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No

Response from Front Desk


Hey Marty thanks for the review! Love hearing that Front Desk lets you keep your social life while still running your business like a pro :)

Pike13 Reviews
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Joe Schmitz

Verified Reviewer

Front Desk HQ = Great Web-Based Software

2014-07-09

It has improved our membership management efficiency from billing to scheduling and reporting.

Pros

Customer Service, Mobile application, Ease of use

Cons

Reporting functionality (though it is being upgraded soon)

Source: GetApp
5 of 6 people found this review helpful
Helpful?   Yes   No
Pike13 Reviews
Pike13
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David Lindberg

Good system, Excellent/Best Customer Support

2018-09-05

The best aspect Pike13 has brought to my business is organization of scheduling and billing, including how the business is doing.

Pros

No doubt, dependability of the system, being available but the support is really excellent. They know the system they support and response to issues as well as resolution is one of the best I've ever experienced.

Cons

The system is applicable to private instruction businesses, such as music lessons, but the mindset of being able to adapt the system to bring the best user experience to people of the business world of the Arts, such as music education, can be a struggle and I have asked for some changes in future upgrades but have yet to see them. For example - being able to edit naming like clients to students, or allowing automatic attendance taken, enabling the instructor to only need to manually change for cancellations, etc. There needs to be a part of the applications design that can address the broader needs of their targeted customers, such as a music school and not a one size fits all, like an exercise business.

Rating breakdown

Value for money
Ease of use
Features

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from Pike13


Hi David,

Thank you very much for your review and your feedback. We value you, Anita, and your business.

Please continue working with our team to provide feedback and suggestions on improvements. It is important for us to understand how businesses work and use cases as we create new features and enhancements to our product.

Thank you,
Cindy Schneider
Manager, Customer Success

Pike13 Reviews
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C Pierce

A great business management program for my studio

2015-10-26

I use Front Desk to run the payment processing, client management and session scheduling for my small personal training studio.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No

Response from Front Desk


Hi, thanks so much for your review! Glad to hear that everything is going well¿simple and intuitive are our bread and butter :)

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Mike Morris

Best All Around Management Software for our Music School

2016-08-23

This is primarily due to the fact that Financials (payment plans, billing, etc.) are completely decoupled from Enrollments (maintaining Schedules, Attendance, etc).

Pros

Viewing schedules for a few dozen teachers can be overwhelming; Front Desk has great flexibility in filtering the schedule (by person, activity, location, etc) as well as flexibility in presentation (list, day, week and month formats).

Cons

Hard copy printouts are also not very impressive for the schedules and reports, although they're functional.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

8/10

Recommendations to others considering Pike13

Definitely enter enough real data to get the feel for how things really work and interact (with this or any software). Hint: Take their terminology and labels with a "grain of salt". For example, in attendance, they use "No Show", whether or not the absence was within guidelines. So, I think "Absent" would have been more appropriate. Another example, the term "Bulk Enrolled" means what I would call a "Recurring Enrollment".... I initially assumed it mean enrolling many students at once, rather than one student on an ongoing basis. So, just don't let the terminology lead you astray as to what the software is actually doing.

Source: Capterra
Helpful?   Yes   No

Response from Front Desk


Hi Mike,

Thank you so much for your review! I'm happy you're enjoying Front Desk so far and we really appreciate your feedback.

We plan to discontinue Classic reporting soon and are working on some updates to our New Reporting that will allow to you gain deeper insights into the performance of your business.

We'll share more info with you as soon as it's available to share.

In the meantime, please feel free to reach out to our Customer Care team at support@frontdeskhq.com.

Best,
Kris and the Front Desk team

Pike13 Reviews
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Al Maldonado

Good software with some growing pains

2014-09-03

Here are some gripes: 1) Partial Payments: 2) Flexibility of Plans/contracts: 3) Scheduler: Here are my applause points: 1) Customer service: 2) Client Communication: 3) Flexible monthly rate: 4) Online documents: In conclusion: A good software with some growing pains.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No

Response from Front Desk


We appreciate the review and kind words!

A few of the things you touched on...

Regarding partial payments, many Front Desk businesses have requested this feature in various ways¿as account balances, deposits on courses, split payments, and gift cards. So we share your passion about getting it done as quickly as possible. That said, payments-related features require extra attention. As you can understand, we need to be especially careful about mapping out every angle to make sure that financial data is totally safe. Our goal is to have a solution in place by late fall.

When it comes to the flexibility of plans, we have many possible ways to configure your client plans to fit your business, but at this time plans with a specified number of visits per month will refresh at the beginning each calendar month opposed to a chosen billing date. This isn't an issue many of our clients face and/or they've been able to work around. We hope to be able to fill this need 100% in the future.

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Jessica Flores

Weird Set up

2018-12-29

It's almost good. There are definitely things that need fixing, but they don't seem to care and are not evolving. I wish there was a customer service number though. I can't believe there is no way to get answers when you need them. Very disappointing.

Pros

I do like the dashboard reporting. I can easily keep track of the money that comes in and any payments that fail, etc.

Cons

We have 75 classes a week on our schedule and several of them are different types of classes, so each time we add a class (or a new teacher), we have to manually add every teacher to the pay for that class.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

0/10
Source: Capterra
Helpful?   Yes   No

Response from Pike13


Hi Jessica,

Thank you for taking the time to provide feedback. We appreciate it and value what our customers have to say.

I am sorry to hear about the poor level of customer service you receive. Your account manager will reach out to you soon to discuss your concerns further and ensure you have all of the information for our customer care team. He will also ensure that your feedback is added to our internal system that tracks requests.

Thank you,
Cindy Schneider
Manager, Customer Success

Pike13 Reviews
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Jennifer Rulon

Thank You Front Desk!!!

2014-06-10

As a USA Triathlon Level I Coach, who supplements strength training classes into workouts for athletes, I needed to organize my schedule and make it easier for me.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Pike13 Reviews
Pike13
A cloud-based client management solution
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