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Schedulicity vs Setster Comparison

Overview

Category Leaders

The most fuss-free, all-in-one online scheduling solution available anywhere. The single app for handling bookings, payments, and marketing.

Setster is an intuitive scheduling solution that empowers businesses to close loops and processes via a REST based API for...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$20/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.4

(94)

5

4

3

2

1

57

24

9

2

2

  • Value for money
  • Ease of use
  • Features
  • Customer support
91%
would recommend this app

4.2

(86)

5

4

3

2

1

35

38

8

3

2

  • Value for money
  • Ease of use
  • Features
  • Customer support
93%
would recommend this app

Pros

The customer service's willingness to have conversations about features that are not currently offered and work towards current solutions to find what can and will work has been outstanding.
I was very impressed by this and in the future will absolutely recommend them to friends.
I love this platform because my patients and I all find it easy to use. It's been wonderful having my patients schedule online versus calling me directly.

Pros

Setster has been very easy to use and helps with scheduling and organizing my day. I like that I can confirm and cancel my appointments with ease.
Setster is a great way to keep track of your appointments. It's a great tool to have for any company.
Sester is nice because it integrates with Outlook well and is very helpful when scheduling appointments for clients.

Cons

Clients found it confusing at first based on our previous system. We switched because of the added costs and lack of integration with our calendar.
I am very uncomfortable with putting this information in. It should go back to not requiring payment info or at least integrate with PayPal.
Unless you call mindless hours clicking on appointments to determine whether or not a session has been paid for each and every session for each and every client.

Cons

At times I get error messages for no reason. When an appt is cancelled in stays on my schedule in red.
I must first complete the sign ups for event A, before I can begin the sign ups for event B. This occasionally results in a loss of sign-ups, or confusion for the people registering for an event.
The fact that an automatic confirmation is sent is confusing to clients as they perceive it as a direct invitation to the meeting between the lead and the vendor.
  • Vendor responds to reviews
  • Last review2 months ago
  • Vendor responds to reviews
  • Last reviewa year ago

Key features

  • Total features63
  • API
  • Access Controls/Permissions
  • Accounting Integration
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Ad hoc Query
  • Ad hoc Reporting
  • Administrative Reporting
  • Agile Methodologies
  • Alerts/Notifications
  • Applications Management
  • Appointment Management
  • Appointment Scheduling
  • Attendance Management
  • Attendance Tracking
  • Automated Scheduling
  • Automatic Backup
  • Availability Indicator
  • Availability Management
  • Billing & Invoicing
  • Booking Management
  • CRM
  • Calendar Management
  • Calendar Sync
  • Check-in/Check-out
  • Class Management
  • Class Scheduling
  • Client Database
  • Client Management
  • Client Profiles
  • Communication Management
  • Confirmation/Reminders
  • Contract/License Management
  • Credit Card Management
  • Credit Card Processing
  • Customer Database
  • Customer Mobile App
  • Customer Segmentation
  • Customizable Branding
  • Customizable Fields
  • Customizable Reports
  • Data Import/Export
  • Discount Management
  • Electronic Payments
  • Email Management
  • Email Marketing
  • Email Templates
  • Employee Management
  • Employee Scheduling
  • Enrollments/Onboarding
  • Event Management
  • Event Scheduling
  • Facility Scheduling
  • For Salons and Spas
  • Gift Card Management
  • Group Scheduling
  • Instructor Management
  • Marketing Automation
  • Membership Management
  • Microsoft Outlook Integration
  • Mobile Access
  • Mobile Signature Capture
  • Multi-Language
  • Multi-Location
  • Online Booking
  • Online Payments
  • Partial Payments
  • Payment Processing
  • Personalization
  • Point of Sale (POS)
  • Practice Management
  • Promotions Management
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Scheduling
  • Real-time Updates
  • Recurring Appointments
  • Reminders
  • Reporting & Statistics
  • Resource Scheduling
  • Room Booking
  • SMS Messaging
  • Self Check-in/Check-out
  • Social Media Integration
  • Staff Management
  • Third Party Integrations
  • Wait List Management
  • iCalendar Support
  • Total features62
  • API
  • Access Controls/Permissions
  • Accounting Integration
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Ad hoc Query
  • Ad hoc Reporting
  • Administrative Reporting
  • Agile Methodologies
  • Alerts/Notifications
  • Applications Management
  • Appointment Management
  • Appointment Scheduling
  • Attendance Management
  • Attendance Tracking
  • Automated Scheduling
  • Automatic Backup
  • Availability Indicator
  • Availability Management
  • Billing & Invoicing
  • Booking Management
  • CRM
  • Calendar Management
  • Calendar Sync
  • Check-in/Check-out
  • Class Management
  • Class Scheduling
  • Client Database
  • Client Management
  • Client Profiles
  • Communication Management
  • Confirmation/Reminders
  • Contract/License Management
  • Credit Card Management
  • Credit Card Processing
  • Customer Database
  • Customer Mobile App
  • Customer Segmentation
  • Customizable Branding
  • Customizable Fields
  • Customizable Reports
  • Data Import/Export
  • Discount Management
  • Electronic Payments
  • Email Management
  • Email Marketing
  • Email Templates
  • Employee Management
  • Employee Scheduling
  • Enrollments/Onboarding
  • Event Management
  • Event Scheduling
  • Facility Scheduling
  • For Salons and Spas
  • Gift Card Management
  • Group Scheduling
  • Instructor Management
  • Marketing Automation
  • Membership Management
  • Microsoft Outlook Integration
  • Mobile Access
  • Mobile Signature Capture
  • Multi-Language
  • Multi-Location
  • Online Booking
  • Online Payments
  • Partial Payments
  • Payment Processing
  • Personalization
  • Point of Sale (POS)
  • Practice Management
  • Promotions Management
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Scheduling
  • Real-time Updates
  • Recurring Appointments
  • Reminders
  • Reporting & Statistics
  • Resource Scheduling
  • Room Booking
  • SMS Messaging
  • Self Check-in/Check-out
  • Social Media Integration
  • Staff Management
  • Third Party Integrations
  • Wait List Management
  • iCalendar Support

Integrations

  • Total integrations6
  • Constant Contact
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • HubSpot CRM
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twitter
  • Wordpress
  • Xero
  • Zapier
  • Zendesk
  • Total integrations12
  • Constant Contact
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • HubSpot CRM
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twitter
  • Wordpress
  • Xero
  • Zapier
  • Zendesk

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

User reviews that mention these apps

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Setster

As a busy decorator I find it is such a timesaver to have the set sister system in place,

Reviewed 4 years ago

It saves me literally 10 to 12 hours a week and phone time booking appointments which translates into more time with my friends and family and more money in my pocket

Pros

The ability to have preset appointments and demographic parameters communicated to scheduling people makes my life so much easier

Cons

sometimes there is a lag time between our scheduling department and my personal schedule and in my calendar but the benefits far outweigh the negative

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Setster

Took a bit of time to get used to the new format, but it's grown on me!

Reviewed 3 years ago

scheduling.

Pros

It is the number one way for me to have clients schedule meetings. I give them a login, and then they simply mark down the time and date they want to participate in an event. They sign up at they're leisure, which makes managing it even easier for me!

Cons

Setster is still incapable of allowing me to have multiple events that can be signed up for simultaneously. I must first complete the sign ups for event A, before I can begin the sign ups for event B. This occasionally results in a loss of sign-ups, or confusion for the people registering for an event. It also adds an element of unnecessary pressure, so that both A and B are ready to go when I need them.

Vendor response

Thanks Alexandra for the honest feedback. We add features all the time and though we cant be certain this will be available any time soon, it helps us understand what's needed.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Setster

I love having most of my appointments scheduled for me!

Reviewed 4 years ago

lots of extra time not spent on the phone trying to reach clients to schedule appointments :)

Pros

The scheduling department takes care of scheduling my appointments which is a huge time saver for me!!

Cons

Sometimes the scheduler puts me at 2 appointments almost 100 km (60 miles) away - I'm not sure if that is a software glitch or personnel training issue.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Setster

Not as intuitive as I had expected but I am getting the hang of it

Reviewed 4 years ago
Pros

Everything in one place, including communications from the customer. Customer having access to what we have for them and being able to see what is still needed. Having the ability to go paperless so we do not have to maintain paper files

Cons

Customers being able to schedule appointments without filling out entire file and/or providing required documents

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Setster

Setster is great for locking down a specific time and date to speak to potential customers.

Reviewed 4 years ago

The software makes it easy to contact potential leads directly. They can view my openings and schedule a time that works for both of us.

Pros

What I like most about Setster is the ease at which potential customers can schedule a time to speak to me directly about upcoming projects. It's just a few clicks away to view my openings and lock down an exact time and date. Setster makes it easier for me to make direct contact with potential leads.

Cons

Due to the ease of use and it just being a few clicks away, some leads may schedule times haphazardly. They can schedule a time with a few clicks, but forget they even did it when the time comes around for our session.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Setster

Great!!!

Reviewed 4 years ago

It allows the customer to schedules appointments.

Pros

Easy to navigate. If we have a problem great customer service. Had a few issues with blocking time. But was resolved.

Cons

Some issues with blocking off time. It would not correlate with office calendar. Sometimes if an appointment is already made and you have to reschedule it . The appointment doesn't update.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Setster

Automated on scheduling side, bit more on accepting side...

Reviewed 4 years ago

Ease of automating appointments on the scheduling side.

Pros

Automation on the scheduling side makes it easy for the clients. Ability to customize time slots makes it easy to manipulate a schedule for lunches breaks and holidays.

Cons

Sometimes glitches cause double bookings. Time zone fields sometimes confuse clients. Also Accepting each appointment tedious if large quantity. There's confusion with "Appointment has Changed" mostly cause we have to cancel the old appointment manually on our end . Finally sometimes there's appointments with no reminder or confirmation from time to time.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Setster

Easy to input my schedule and availability.

Reviewed 4 years ago

Makes my scheduling needs that much more efficient

Pros

I found it was very easy to use. I was able to log in and mark my general availability of start and end times varying from day to day. It is easy enough to change at any time.

Cons

The only thing I wish could change would be that in an appointment when all the information was loaded that it would bring forward the address as well from salesforce without me having to go in and manually copy and paste it.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Setster

For the most part easy to adapt to. Still a few things could improve the user experience.

Reviewed 4 years ago
Pros

It is not complicated to learn. Easy to navigate. Seems to be fairly reliable. Easy to edit if needed. Has made day to day scheduling of appointments easier for the most part.

Cons

I have run into a few scheduling conflicts due to the schedulers not being able to see that there are other things on my calendar and not having enough time between. Also the schedulers are given set appointment times which seems limiting, whereas having more flexibility could be beneficial. For example, the scheduler only sees what time slots show as available but cannot see that I may have time blocked off and it does not give me enough time for travel, etc. I have on a number of occasions had to contact customers to reschedule which creates more work for me, and occasionally a disappointed customer.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Setster

Very helpful

Reviewed 4 years ago
Pros

Helps organize initial point-of-contact for our customer base; ability to make appointment is less daunting than calling hotline

Cons

Larger company, lots of users, each with multiple appointments daily...can be difficult to view everyone's schedules at once

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Setster

Well designed and intuitive.

Reviewed 4 years ago

I am able to make appointments with customers who sometimes are frustrated trying to figure out times we can meet. This software takes the problem out of my hands and is a great solution.

Pros

I am able to receive appointments with ease and customers have a simple time using it. The website looks very slick and clean.

Cons

I wish i could change the dates more easily so that I can essentially notify people of schedule changes.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Setster

I need to constantly monitor the appts. to see if they are appropriate

Reviewed 4 years ago

Faster able to service clients appointment needs

Pros

customers are immediately serviced if I'm not available. I can block out times where I have appts. already scheduled

Cons

I still need to qualify clients even after they are scheduled. Distance isn't always considered when one the same day.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Setster

I've had a great experience with Setster. I've never experienced a problem!

Reviewed 4 years ago
Pros

I enjoy that customers can schedule meetings and I can reschedule or schedule for them as well. I also enjoy the calendar feature that shows you when you have meetings coming up.

Cons

It can be difficult to find what I am looking for. Finding my appointments took a few tries and eventually, I had to ask a co-worker for help.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Setster

Customer service keeps me coming back but some of the features are very frustrating

Reviewed 4 years ago

Less time on the phone. Clients like the control. Web based scheduling.

Pros

The look and widgets that make it easy. Customer service is excellent and I have always been pleased even when an issue is not completely resolved.

Cons

The lack of live phone and e-mail inks in dashboard, the lack of an easily accessable list of clients appointments, the mobile scheduling is not easy to use and looks nothing like your product its confusing and throws most of my clients off so that I have to do extra work to make it right for them,

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Setster

Easy to use and good for small business.

Reviewed 4 years ago

Time zone syncing so that I can schedule appointments with international customers.

Pros

Setster automatically adjusts time zones for your customers, making it easy to make appointments with international clients.

Cons

It is not as sleek-looking as some other packages and I have had some difficulty syncing it with other calendars.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Setster

Love this app. Using it at work.

Reviewed 4 years ago

This software has made scheduling and working with clients so much easier.

Pros

It's EASY! We have only been using this software for less than 6 months. All of the staff is on board with it and moving right along.

Cons

No cons were added to this review

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Setster

Setster has been great! We need it in all branches of our company.

Reviewed 4 years ago
Pros

Easy to set up appointments, gives both parties accountability for appointment which helps with conversions

Cons

Sometimes, when comparing schedules of multiple people, the UI can be a bit tough to sift through, however this is not a frequent issue

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Setster

It's always been a great way to get my clients locked down into a schedule. Makes herding cats eas

Reviewed 4 years ago
Pros

Quick and easy and it works well with my flow of work. Very simple to just open it up and make enter my details.

Cons

It would be nice if it could connect to my outlook schedule. Perhaps this is a possibility but I've not sorted it out yet.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Setster

it is a fantastic scheduling tool,

Reviewed 4 years ago
Pros

ease of use, its a perfect tool for multiple use scheduling. it gives a remote access to our schedule from a laptop or cell phone. it is easy to access and easy to read and use

Cons

No cons were added to this review

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Likelihood to recommend9/10

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Setster

This product has been a big help to my business as it has made it very up-to-date and relevant!

Reviewed 4 years ago

The software freed up a lot of my time with making appointments. My clients were able to select a day and time at their convenience and I didn't have to return a lot of phone calls to get them scheduled. Thank you!

Pros

Ease of use for myself and my clientelle. I like that it sends an appointment reminder and lets me know when an appointment has been made.

Cons

I struggled some with syncing my schedule to my phone and computer calendar and understanding the ability to black out certain dates I was not to be available.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Setster

I've only used it for a few months, but so far I love how easy it is to work with.

Reviewed 4 years ago

It helps make my job easier, and allows me to connect with my clients easily, and effectively. It also helps me stay organized.

Pros

-easy use -easy to make adjustments. -how I can view my schedule with ease. -how it stores client information, so I can easily contact my clients.

Cons

-sometimes needs to be refreshed to reload. -at times I get error messages for no reason -when an appt is cancelled in stays on my schedule in red.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Setster

Setser makes it easy for people who to schedule meetings with me, even in different time zones

Reviewed 4 years ago
Pros

Easy-to-use interface, adjusts to time zone, ability to adjust schedule, sends reminder emails for appointments

Cons

No cons were added to this review

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Setster

Overall I think Sester is very helpful and easy to use.

Reviewed 4 years ago

Sester is nice because it integrates with Outlook well and is very helpful when scheduling appointments for clients.

Pros

I like that you can add different calendars and block off different days. Sester is also very reliable.

Cons

I wish it was easier for clients to search through and modify their appointments. A lot of customers call in and ask when their appointment is.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Setster

We've used Setster for scheduling and its worked pretty well and does what it is meant to do.

Reviewed 4 years ago

It helps us schedule and manage appointments for our new/existing customers to help them with implementing the software.

Pros

I really like that it will convert time for our customers and it is great at notifying both parties.

Cons

I wish it had more features. Specifically Salesforce integration would be massively helpful especially in our line of work

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend4/10

Share this review:

Setster

As a manager for our company, I would say it works somewhat well with a fair amount of limitations

Reviewed 4 years ago

Our users are able to sync Salesforce with their Google calendars so that we can schedule appointments for them.

Pros

It works fairly well with Salesforce but our users are required to have Google email addresses, it does not integrate with Outlook.

Cons

Navigating through the tabs and calendars. For ever user I have to perform a series of clicks to get to their specific calendar, and if I'm looking at more than one in a session I have to refresh my page for it to actually show up.

Schedulicity vs. Setster

See how Schedulicity and Setster stack up against each other by comparing features, pricing, ratings, integrations, security & more.

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