Schedulicity vs Setster Comparison Chart

Summary
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Typical customers
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Mobile apps
Android
iPhone/iPad
User reviews
Value for money
Ease of use
Features
Customer support
Users recommended to a colleague
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Audit logs
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Reviews

Carol Hannon

As a busy decorator I find it is such a timesaver to have the set sister system in place,

2017-08-31

It saves me literally 10 to 12 hours a week and phone time booking appointments which translates into more time with my friends and family and more money in my pocket

Pros

The ability to have preset appointments and demographic parameters communicated to scheduling people makes my life so much easier

Cons

sometimes there is a lag time between our scheduling department and my personal schedule and in my calendar but the benefits far outweigh the negative

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Setster Reviews
Setster
Online appointment scheduling software and API
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Alexandra Friedman

Took a bit of time to get used to the new format, but it's grown on me!

2018-02-15

scheduling.

Pros

It is the number one way for me to have clients schedule meetings.

Cons

Setster is still incapable of allowing me to have multiple events that can be signed up for simultaneously. I must first complete the sign ups for event A, before I can begin the sign ups for event B. This occasionally results in a loss of sign-ups, or confusion for the people registering for an event. It also adds an element of unnecessary pressure, so that both A and B are ready to go when I need them.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No

Response from Setster


Thanks Alexandra for the honest feedback. We add features all the time and though we cant be certain this will be available any time soon, it helps us understand what's needed.

Setster Reviews
Setster
Online appointment scheduling software and API
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Pam House

I love having most of my appointments scheduled for me!

2017-09-06

lots of extra time not spent on the phone trying to reach clients to schedule appointments :)

Pros

The scheduling department takes care of scheduling my appointments which is a huge time saver for me!!

Cons

Sometimes the scheduler puts me at 2 appointments almost 100 km (60 miles) away - I'm not sure if that is a software glitch or personnel training issue.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Setster Reviews
Setster
Online appointment scheduling software and API
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Laura Robeson

Not as intuitive as I had expected but I am getting the hang of it

2017-09-06

Pros

Everything in one place, including communications from the customer. Customer having access to what we have for them and being able to see what is still needed. Having the ability to go paperless so we do not have to maintain paper files

Cons

Customers being able to schedule appointments without filling out entire file and/or providing required documents

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Other

Source: Capterra
Helpful?   Yes   No
Setster Reviews
Setster
Online appointment scheduling software and API
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Wesley Harris

Setster is great for locking down a specific time and date to speak to potential customers.

2017-09-06

They can view my openings and schedule a time that works for both of us.

Pros

What I like most about Setster is the ease at which potential customers can schedule a time to speak to me directly about upcoming projects.

Cons

Due to the ease of use and it just being a few clicks away, some leads may schedule times haphazardly.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Setster Reviews
Setster
Online appointment scheduling software and API
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Shatonya Bradley

Great!!!

2017-09-06

It allows the customer to schedules appointments.

Pros

Easy to navigate. If we have a problem great customer service. Had a few issues with blocking time. But was resolved.

Cons

Some issues with blocking off time. It would not correlate with office calendar. Sometimes if an appointment is already made and you have to reschedule it . The appointment doesn't update.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Setster Reviews
Setster
Online appointment scheduling software and API
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Jose Quinones

Automated on scheduling side, bit more on accepting side...

2017-09-06

Ease of automating appointments on the scheduling side.

Pros

Automation on the scheduling side makes it easy for the clients.

Cons

Sometimes glitches cause double bookings. Time zone fields sometimes confuse clients. Also Accepting each appointment tedious if large quantity. There's confusion with "Appointment has Changed" mostly cause we have to cancel the old appointment manually on our end . Finally sometimes there's appointments with no reminder or confirmation from time to time.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Setster Reviews
Setster
Online appointment scheduling software and API
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Christy Szuck

Easy to input my schedule and availability.

2017-09-11

Makes my scheduling needs that much more efficient

Pros

I found it was very easy to use. I was able to log in and mark my general availability of start and end times varying from day to day. It is easy enough to change at any time.

Cons

The only thing I wish could change would be that in an appointment when all the information was loaded that it would bring forward the address as well from salesforce without me having to go in and manually copy and paste it.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Setster Reviews
Setster
Online appointment scheduling software and API
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Ron White

For the most part easy to adapt to. Still a few things could improve the user experience.

2017-08-31

Pros

Has made day to day scheduling of appointments easier for the most part.

Cons

I have run into a few scheduling conflicts due to the schedulers not being able to see that there are other things on my calendar and not having enough time between.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Setster Reviews
Setster
Online appointment scheduling software and API
Read more
Avon Yeast

Very helpful

2017-09-06

Pros

Helps organize initial point-of-contact for our customer base; ability to make appointment is less daunting than calling hotline

Cons

Larger company, lots of users, each with multiple appointments daily...can be difficult to view everyone's schedules at once

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Setster Reviews
Setster
Online appointment scheduling software and API
Read more
Dakota Medina

Well designed and intuitive.

2017-08-31

I am able to make appointments with customers who sometimes are frustrated trying to figure out times we can meet. This software takes the problem out of my hands and is a great solution.

Pros

I am able to receive appointments with ease and customers have a simple time using it. The website looks very slick and clean.

Cons

I wish i could change the dates more easily so that I can essentially notify people of schedule changes.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Source: Capterra
Helpful?   Yes   No
Setster Reviews
Setster
Online appointment scheduling software and API
Read more
Miranda Brown

I've had a great experience with Setster. I've never experienced a problem!

2017-08-31

Pros

I enjoy that customers can schedule meetings and I can reschedule or schedule for them as well.

Cons

It can be difficult to find what I am looking for. Finding my appointments took a few tries and eventually, I had to ask a co-worker for help.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Setster Reviews
Setster
Online appointment scheduling software and API
Read more
lynne steinke

I need to constantly monitor the appts. to see if they are appropriate

2017-08-31

Faster able to service clients appointment needs

Pros

I can block out times where I have appts. already scheduled

Cons

I still need to qualify clients even after they are scheduled. Distance isn't always considered when one the same day.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Setster Reviews
Setster
Online appointment scheduling software and API
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Ryan Moschell

Customer service keeps me coming back but some of the features are very frustrating

2017-10-15

Web based scheduling.

Pros

The look and widgets that make it easy. Customer service is excellent and I have always been pleased even when an issue is not completely resolved.

Cons

The lack of live phone and e-mail inks in dashboard, the lack of an easily accessable list of clients appointments, the mobile scheduling is not easy to use and looks nothing like your product its confusing and throws most of my clients off so that I have to do extra work to make it right for them,

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Setster Reviews
Setster
Online appointment scheduling software and API
Read more
Ronald Crouch

Easy to use and good for small business.

2017-08-31

Time zone syncing so that I can schedule appointments with international customers.

Pros

Setster automatically adjusts time zones for your customers, making it easy to make appointments with international clients.

Cons

It is not as sleek-looking as some other packages and I have had some difficulty syncing it with other calendars.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Setster Reviews
Setster
Online appointment scheduling software and API
Read more
Angela Allen

Love this app. Using it at work.

2017-09-12

This software has made scheduling and working with clients so much easier.

Pros

It's EASY! We have only been using this software for less than 6 months. All of the staff is on board with it and moving right along.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Setster Reviews
Setster
Online appointment scheduling software and API
Read more
Michael Watters

it is a fantastic scheduling tool,

2017-08-31

Pros

ease of use, its a perfect tool for multiple use scheduling. it gives a remote access to our schedule from a laptop or cell phone. it is easy to access and easy to read and use

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Setster Reviews
Setster
Online appointment scheduling software and API
Read more
Alec Pankow

Setster has been great! We need it in all branches of our company.

2017-08-31

Pros

Easy to set up appointments, gives both parties accountability for appointment which helps with conversions

Cons

Sometimes, when comparing schedules of multiple people, the UI can be a bit tough to sift through, however this is not a frequent issue

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Setster Reviews
Setster
Online appointment scheduling software and API
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Jason Spencer

It's always been a great way to get my clients locked down into a schedule. Makes herding cats eas

2017-08-31

Pros

Quick and easy and it works well with my flow of work. Very simple to just open it up and make enter my details.

Cons

It would be nice if it could connect to my outlook schedule. Perhaps this is a possibility but I've not sorted it out yet.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Monthly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Setster Reviews
Setster
Online appointment scheduling software and API
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Stephanie Garrisi

Setser makes it easy for people who to schedule meetings with me, even in different time zones

2017-09-06

Pros

Easy-to-use interface, adjusts to time zone, ability to adjust schedule, sends reminder emails for appointments

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Source: Capterra
Helpful?   Yes   No
Setster Reviews
Setster
Online appointment scheduling software and API
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Rachel Ekstrand

Overall I think Sester is very helpful and easy to use.

2017-08-31

Sester is nice because it integrates with Outlook well and is very helpful when scheduling appointments for clients.

Pros

I like that you can add different calendars and block off different days. Sester is also very reliable.

Cons

I wish it was easier for clients to search through and modify their appointments. A lot of customers call in and ask when their appointment is.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Setster Reviews
Setster
Online appointment scheduling software and API
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Lois McMath

This product has been a big help to my business as it has made it very up-to-date and relevant!

2017-08-31

My clients were able to select a day and time at their convenience and I didn't have to return a lot of phone calls to get them scheduled. Thank you!

Pros

Ease of use for myself and my clientelle. I like that it sends an appointment reminder and lets me know when an appointment has been made.

Cons

I struggled some with syncing my schedule to my phone and computer calendar and understanding the ability to black out certain dates I was not to be available.

Rating breakdown

Value for money
Ease of use
Features

Time used: 1-2 years

Frequency of use: Other

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Setster Reviews
Setster
Online appointment scheduling software and API
Read more
Cameron Eid

I've only used it for a few months, but so far I love how easy it is to work with.

2017-08-31

It helps make my job easier, and allows me to connect with my clients easily, and effectively. It also helps me stay organized.

Pros

-how I can view my schedule with ease.

Cons

-at times I get error messages for no reason -when an appt is cancelled in stays on my schedule in red.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Setster Reviews
Setster
Online appointment scheduling software and API
Read more
Ann Levine

I rely on Setster

2017-09-06

convenience

Pros

Can customize schedule as well.

Cons

Clients cannot select their own time zone - they have to use my time zone, which causes confusion. Also, after appointments are cancelled, they don't disappear from my calendar.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Setster Reviews
Setster
Online appointment scheduling software and API
Read more
Bethany Wiskow

I have issues with it connecting to my other calendars

2017-08-31

I am not sure - It could be more user friendly. Maybe in an app form?

Pros

I like that it works across all our business platforms, and works with our scheduling team to sync appointments.

Cons

I wish it connected better with other calenders, not just google. I use Outlook and apple calendar and need to link to about 4 different calendars.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

6/10
Source: Capterra
Helpful?   Yes   No
Setster Reviews
Setster
Online appointment scheduling software and API
Read more