Online appointment scheduling, marketing & payment solution
4.4/5 (90 reviews)Starting from: $20.00/month
Pricing model: Subscription
Free Trial: Available (No Credit Card required)
Free account: 10 appointments per month, unlimited email marketing, unlimited classes and workshops
Add on Unlimited Appointments:
1 Provider: $20/month
2-5 Providers: $30/month
6-10 Providers: $40/month
11+ Providers: $50/month
Seamless payment processing offered through Schedulicity Pay with rates starting at 1.99%.
Premium Add-ons (starting at $5): Client Text Reminders, Package Management, AutoBilling, MultiLocation Management, Automated Email Marketing
19 reviewers had the following to say about Schedulicity's pricing:
Good platform overall, but the pricing is what drove me away from continuing to use.
Pros
I like that there are allot of options, including sending out birthday texts and deals. I don't have to keep track of everything as the software does it for you!
Cons
I didn't like that to receive most of the features and utilize them, I had to pay and keep adding on services that I could get on another platform for cheaper or even free.
Rating breakdown
Likelihood to recommend: 4/10
Allows my clients to self-manage their appointments, thus reducing my back-end labor and increasing my cost-effectiveness. Thanks Schedulicity. <3
Pros
It's intuitive for all of my clients, no matter how tech-savvy or not. Automatic rescheduling and posting sales for time slots that haven't filled. Very intuitive, clean, aesthetic layout. Awesome app makes managing from my phone a breeze. Very affordable pricing and solid free service.
Cons
It does seem to be bent toward services wherein payment is rendered after service, rather than before (e.g. salons, spas). There's some limitations for those of us that sell e.g. package services with upfront payment.
Rating breakdown
Likelihood to recommend: 8/10
Pros
For someone starting out, the price point is affordable. Great for holding classes and communicating with your class enrollees. Great features for scheduling as a practitioner. Very easy to set up and user friendly for those making appointments on the system.
Cons
The add-on pricing for the communication/marketing piece doubles your monthly cost. This can be prohibitive. In this way it becomes a bit proprietary in that you need to purchase the add on because the platform does not talk to other apps, like zapier. This is a phenomenal platform, but for the same price or less I can get the same features and more with a little ingenuity and zapier, Gmail, and mailchimp using other scheduling platforms.
Rating breakdown
Likelihood to recommend: 6/10
The platform is simple but all you need for appointments. For the cost, i would consider it a great value.
Pros
This is everything you need in a scheduling software. Love how it is mobile friendly and can integrate with social media and other payment options.
Rating breakdown
It is very limited compared to other web based salon schedulers. It is expensive without warrant, and now they limit you to only 26 appointments per month, along with clients scheduling appointments that don't even show up on our end. I've been with them for 8 years, and Im happy to see that there are more options, that are priced right, and offer superior features.
Rating breakdown
Pros
Ease of use combined with very reasonable price. Great client interface. It's like having a receptionist without having one on my payroll
Cons
We can't see all our therapists on the same page because we have a lot of therapists--it makes it harder to see everyone's schedule all at the same time.
Rating breakdown
Likelihood to recommend: 10/10
Pros
It's simple, easy for simple appointments and reasonably priced. The add-ons too are reasonable. I like the software and the price except for a few inconveniences that, in my pedestrian view, would be rather simple fixes. It's easy to make appointments, add clients, move or reschedule appointments. It allows on-line client initiated booking. All of that is great.
Cons
The system doesn't accommodate some pretty simply business structures. If you have a service business that operates in several locations, you have to have separate calendars and separate client lists for each. Or you will have to create pseudo provider names to keep it on one calendar. If you do that, the automatic email messages may send a client in the wrong direction to receive the service. I had that difficulty until I set up the separate calendar. All this being said, I can't find a calendar that is reasonably priced that does the kind of thing I need it to do. I'm a multi-location practitioner and having to maintain separate calendars, one for each site--and consequently separate client lists is frankly time consuming. Some of my clients use both locations. I don't have two businesses, just one.
Rating breakdown
Easy and affordable booking and payment receiving.
Pros
The customer support is awesome - I love all the online tutorial videos and the chat help.
The software is very user friendly, even for a novice like myself.
I love how customizable it is.
I love how affordable it is!
It is so simple and has been so easy to integrate into my website. I like that I have the option to add to my website one of two kinds of widgets, or just an external link to booking.
I love that it includes marketing features such as email and campaigns.
Cons
I wish that the style/colors/visual appearance of the widget was much more customizable. I also wish that the link buttons were more customizable - none of the color options match my website colors/theme.
Rating breakdown
Likelihood to recommend: 10/10
Best customer service! My concerns have always been addressed almost immediately and when I have made suggestions, I generally see them addressed in the next update. This program constantly updates to help work smarter and faster for its users! Great price and friendly, helpful agents!
Pros
Easy to use and help is live, at my finger tips during business hours.
Cons
Would like more flexibility in reports. But I am sure that's coming!
Rating breakdown
Likelihood to recommend: 10/10
Pros
It's easy is to use; customer service is gets back you quickly; saves time and it's affordable
Cons
I wish my clients could go to their Schedulicity account and pay from there to my office.
Rating breakdown
Likelihood to recommend: 10/10
Easy to use in managing appointments both from the Provider end as well as the customer end.
Pros
Easy to set up and easy for the customer to book, change, and cancel appointments. Provides different price points so as business expands and our account reps increase we can ramp up to a plan that allows more of our Providers (Reps) to use. Also has good features such as email marketing to maintain follow ups with customers.
Cons
In some instances it will book an appointment for a given service in a different time slot, even if it is not offered during that time of day. Example, a discount may be given if someone comes in during certain hours. However, if a returning client rebooks the same "discount type" appointment, but at a time of day when the discount is not offered, system will still book it. Slight quirk we've noticed.
Rating breakdown
Likelihood to recommend: 7/10
I recommend this software to all my friends who run small businesses that are service oriented.
Pros
I looked at a number of options before choosing Schedulicity. It's so user friendly, affordable, and so many amazing features.
Cons
The only thing I don't like is that a client can't go in and make reoccurring appointments.
Rating breakdown
Likelihood to recommend: 10/10
Schedulicity has great staff and customer support! Unfortunately the appointment calendar should offer more features like add on services, packages, automatic provider notification and not just auto customer notification. An added feature that would save so much time would be room dedication for specific treatments that would eliminate the possibility of double booking a treatment. We booking appointments via the telephone the user must manually block off time in another providers schedule to avoid double booking. The email marketing and fill my book features are great tools and give value to the monthly cost.
Rating breakdown
Pros
I love that there is a mobile app for both Apple and android users. My clients are also able to book multiple service at one time. Which cuts down on need to move appointments around to accommodate additional services. They also offer email marketing with templates
Cons
I currently don't have any negative things to say about schedulicity. They are cost effective and customizable.
Rating breakdown
It's easy to use, offers all the basic necessities at no charge, and offers plenty of flexibility for customization of your account. While you do pay a bit more when you need to pay for an add-on, you get so much with it for free that it's really worth more to pay for those add-ons than to pay for another scheduling software.
Pros
It offers the main things that a wellness pro is looking for in a scheduling software without forcing you to buy it. It's easy to sign up and get started.
Cons
When you do need to pay for an add-on, it is a bit more expensive than other scheduling softwares.
Rating breakdown
Likelihood to recommend: 10/10
Pros
Both the app and the web interface are very handy and convenient for clients to use to book their own appointments. Plus, on the business side, there are so many features, from just scheduling patients in my own office to reminders by text and email to marketing features.
Patients have told me how easy it is to schedule their appointments, and I love how it helps reduce no-shows by reminding them of their appointments. The best thing is that I can set how much in advance they receive their reminder, so that I can customize when they get notified/reminded. I like the fact that you can automatically send out a thank you to patients after they visit you the first time as well.
The cost for text reminders is less, and it's a great value for the cost of making sure you have patients that walk through the doors remembering their appointments. Highly recommended for anyone who wants to offer your patients the power and control of setting their own appointments online. I am surprised more businesses don't offer this convenience to their clients. It really is empowering to them and convenient, because they don't have to pick up the phone to schedule, modify, or cancel their appointments. Plus, once they are in the system you have their email and phone number, so contacting them is a snap if you ever need to.
Cons
A bit clunky when it comes to making appointments show up on a google calendar. Sometimes the app doesn't work as it should. I wish the app would make it easier for the business to manage their side of things, but the app is clearly designed for the customer, and the business owner needs to use the web interface for managing their side of things. No big deal, but it was just a bit confusing at the beginning, when I tried using the app to manage the business side and it wasn't working.
Rating breakdown
I'm a lawyer by day, yogini by night. I love that Schedulicity appeals to my needy and highly organized personality, as well as my insatiable desire to categorize, color-code, and organize (or reorganize) my schedule with one click. The fact that it is structured and simple to use is wonderful--I don't have an extensive background in this area, but it was easy to start and simple to manage. Customer service has ALWAYS been top-of-the-line, something else that the other apps are seriously negligent in addressing. I cannot say enough good things about this app!
Pros
Foremost--the customer service with this software is the BEST. I have used *several* other apps for my yoga studio and could (1) never get someone to respond timely (2) never get my exact questions answered. The geniuses behind this app are super fast to respond, have a great sense of humor, and are down to earth. I love that Schedulicity has multiple options for classes, services, workshops, and more. The super cost-efficient pricing is unparalleled, especially for those of us just starting out. The fact that we can use it on a computer, iPhone or Android is a plus because not all of my clients are able to download apps to their phone. I had multiple complaints with the other apps I tried--I have not had a SINGLE complaint about Schedulicity. Potential clients do not have to create a profile to view my listing--which is a huge plus for those that are wary of providing personal information online. I also love that I can do quick enroll and template email announcements without having to put much thought into the design. Importing my clients from the other apps was a snap. Let's not forget that they are able to link your social media accounts (where you have control over what gets added to your listing) without you having do try to go through the hassle of uploading things one at a time. They really have done all of the work for you!
Cons
At first, I struggled with making sure my classes didn't overlap because the calendar blocks are not as distinct and divisive as that to which I am accustomed, but it was a quick fix--plus, they give you a warning pop-up when you overlap your bookings. I blame this mostly on my own personal inability to figure out my time schedules, though!!
Rating breakdown
Likelihood to recommend: 10/10
I have used Schedulicity for my tutoring and test preparation business for almost three years. I love that I can integrate the app into my website and Facebook page. I keep my customers on my pages rather than sending them to a third party. The company is very responsive to the needs of their clients. The app if forever changing to better meet our needs. I am now able to change pricing per customer rather than just by service which is one of the suggestions that I submitted. For an extra $10 a month, you are able to add other providers on your account and you can change your plan at any time. I do not use the payment processing as I have PayPal integrated into my website. Again, I keep my customers on my website!!! Feel free to look at my website to see how I use the program, www.PromiseLearningATL.com
Pros
Ease of use, ability to customize for any business, multiple providers can be added, mobile and web interfaces, appointment notifications, integrates into my website and FB page, great customer service, always changing to better meet my needs
Cons
Payment interface is not PayPal
Rating breakdown
Pros
There are a few things I really liked about this software. I liked the fact that schedulicity allows clients to book 24 hrs a day and they make sure that the schedule fits tightly. That means that there won't be awkward gaps left in the day which as we know is so frustrating and wastes our time when we can be making money. I also like how the appointments are color coordinated for services. It makes it quick and easy to take a look at the schedule and see what clients are booked for the day. Pop Up offers are also available while clients are booking which is fun and I had not seen this before this software. Also, the monthly cost to use such a helpful software is very reasonable.
Cons
What I do not like about the software is that some of my clients had issues with booking online in the past which made me want to switch softwares to something a bit more reliable. Additionally, I think that overall the excitement of the website when booking is just not there. I want clients to feel excited when they book their appointment and the website doesn't really attract that excitement.
Rating breakdown
Likelihood to recommend: 7/10
