This is your compare tray
Apps you want to compare will be listed here. Launch a head to head comparison at any time.
Learn why GetApp is free
Scorebuddy Reviews - Page 2
40 reviews
Recommended
Steve G.
Review source
Share this review:
It took a little while to adapt Scorebuddy to fit our complex needs, but the customer service was excellent in helping us through. We have installed, trained and now use the system everyday to score call centre agents on legal compliance and qualitative assessment. The agents get a real time view of their performance which helps continuously improve our overall service to our clients. An excellent product but takes a little while to adapt if your needs are complex.
No pros were added to this review
No cons were added to this review
Joseph F.
Review source
Share this review:
As a small organization with a small call center, we did not have the funding or the resources to utilize the more typical (or expensive) monitoring solutions out there. Scorebuddy was exactly what we were looking for at a reasonable price. It is simple to use and meets all of our needs. We have recently added the new agent insight module and are excited about using the new capabilities this module will offer us.
No pros were added to this review
No cons were added to this review
Dawna B.
Review source
Share this review:
I've been in the Contact Center industry for over 20 years and this is by far, the best solution for QA I have ever seen. The interface is user friendly for both the QA teams and the front line agents. Programming and reporting is a breeze and our QA team has increased their productivity in our first month by at least 40%. Don't hesitate to take advantage of their free trial and see what a different this tool can make!
No pros were added to this review
No cons were added to this review
Justin M.
Review source
Share this review:
Software was very easy to setup. Dick from Scorebuddy was very helpful in implementing this software. Our quality improved through the use of this software. There is a lot of useful reporting which could assist the management make better decisions. Overall I would recommend this software for Quality purposes within a company.
No pros were added to this review
No cons were added to this review
Treasa H.
Review source
Share this review:
Everything is great with it - easy to use and the reports are easy to run. We had issues with the number of agents as one stage we were over the allotted amount but I know you can add more. If there was an option to archive old calibrations for agents who have left it would be great as we still need to keep their records.
No pros were added to this review
No cons were added to this review
Kieran M.
Review source
Share this review:
Pros - Its pretty intuitive inj terms of setting up quality scoring systems and very good for in depth analysis Cons - As with most software solutions its dependent on the input of accurate metadata. However, I do think it needs more granular tutorials in terms of some of the higher functions like events, weighting etc.
No pros were added to this review
No cons were added to this review
Antoan K.
Facilities Services, 1,001-5,000 employees
Review source
Share this review:
Its agility and ease of use.
How easy it is to tell that it was primary designed for call-center teams. While it really can be implemented by back office teams as well.
Tracey C.
Review source
Share this review:
I've used more expensive software for our needs however Scorebuddy has all the bells and whistles needed. It is very easy to use, I've never experienced any technical issues like I did with the more expensive software I've used before. Love it!
No pros were added to this review
No cons were added to this review
Olivia P.
Review source
Share this review:
simply to use- no instruction required - clear graphics - like the feature of being able to directly email the agent after you have listened and scored the call and like the way we can add a 'wow' to it
No pros were added to this review
No cons were added to this review
Nicole M.
Review source
Share this review:
Overall we are happy with the product. It is easy to use and set up for users. There have been a couple of times that an email question has been sent with no direct response from the company, but eventually gets fixed.
No pros were added to this review
No cons were added to this review
Robert G.
Review source
Share this review:
Using Scorebuddy for a few months now . Helps monitor and report on quality. Great for agents on self coaching. Easy callibrations and friendly interface.
No pros were added to this review
No cons were added to this review
Matt P.
Review source
Share this review:
Essentially for any quality and training work
Quick and easy to set up, saves time and gives powerful reporting
Nothing specific
Damien M.
Review source
Share this review:
Excellent, very user friendily and general feedback from staff is very positive.
No pros were added to this review
No cons were added to this review
Stanislaw S.
Retail, 501-1,000 employees
Used monthly for 6-12 months
Review source
Share this review:
Good
I like the interface. I think it's very intuitive.
I'm not sure. I didn't see any. Generally it's good.
victoria s.
Leisure, Travel & Tourism, 1,001-5,000 employees
Used monthly for less than 6 months
Review source
Share this review:
It's quicker to do it, but should improve a bit more, should be quicker as sometimes it's difficult to do it when you are in a ready status
Should have a direct link, to that we need to log in, and then the self score is in the second or third screen
© 2010-2022 GetApp. All Rights Reserved.
GetApp® is a registered trademark of Nubera eBusiness S.L. Nubera eBusiness uses its own and third-party cookies. By using the website you are accepting the use of these cookies. To get more information about our cookies click here.