ServiceDock Pricing, Features, Reviews & Comparison of Alternatives

ServiceDock

Customer experience management for retail & service chains

5.0/5 (4 reviews)

ServiceDock overview

What is ServiceDock?

ServiceDock is a Customer Experience Management (CEM) Platform designed specifically for multi-location businesses like retail & restaurant groups.

We help you capture more feedback than the competition by leveraging the messaging apps your customers already have on their phones, such as Facebook Messenger & WhatsApp. Our dashboard makes that data actionable for your store managers & CEO alike, as well as enabling you to follow up with disgruntled customers to turn detractors into promoters.
www.servicedock.com

Pricing

Pricing options
Subscription
Value for money

Devices

Business size

S
M
L

Markets

United States, Canada, United Kingdom

Supported languages

English
ServiceDock screenshot: Consumers can provide feedback via Messenger and store staff can respond in real-time via the appServiceDock - Capture 3X more in-store customer feedback using messaging appsServiceDock screenshot: The live dashboard provides real time insight into customer experienceServiceDock screenshot: Get more reviews simply by asking for them via messaging services

ServiceDock reviews

Excellent
4

Very good
0
Average
0
Poor
0
Terrible
0
Value for money
Features
Ease of use
Customer support
  5.0
  5.0
  5.0
  5.0
Ben Ward

World class customer feedback management and insights

Used daily for 6-12 months
Reviewed 2019-01-24
Review Source: Capterra

The ability to amend and edit our survey ourselves with immediate effect. The ability to respond to the feedback live and attempt to rectify and issues immediately and address the customer's feedback; good or bad. We have 3x the amount of completed responses and the insights and learning from both purchasing and non-purchasing visitors has been invaluable to the way we operate out stores.

Pros
Capturing honest feedback from our customers, both transacting and non-transacting, is key to establishing what we are doing right and wrong in our stores. Working with ServiceDock has been a revelation because we're capturing 3 times more feedback than we did with the web-based solution we were using, which means we now hear the voice of the customer louder and clearer than ever before. Customers can now engage with our surveys effortlessly using their favourite messaging apps, which has resulted in more of them completing the survey in-store or shortly after leaving.

Cons
No complaints as of yet! We have been using the product since Summer '18 and the Service Dock team have been extremely helpful and receptive to our feedback and suggestions.

Response from ServiceDock


Hi Ben,
I really appreciate you taking the time to write that review.
It's been brilliant working with a hugely customer-centric business like Mothercare and I look forward to working together for a long time to come.
Thanks again,
Oisin Ryan - ServiceDock CEO

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Pheonie Cashman

Game changer

Used daily for 6-12 months
Reviewed 2019-01-30
Review Source: Capterra

ServiceDock's software has allowed us to unlock invaluable insights on an area that was previously unmeasurable. The team are honestly a pleasure to deal with and we are happy to have ServiceDock in use at all of our stores nationwide.

Pros
The ease of use on the back-end and how quick & painless it is for customers to provide the feedback.

Cons
We got in early, which meant the reporting features were fairly basic. However, this has greatly improved since then and the team have gladly taken on feedback to improve the service overall.

Response from ServiceDock


Hi Phe,
Thanks a million for your review. I look forward to a long and mutually beneficial relationship between Sky and ServiceDock.
Thanks again,
Oisin Ryan - ServiceDock CEO

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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David Nally

A great solution for retailers looking to measure & improve customer experience

Used daily for 6-12 months
Reviewed 2019-09-13
Review Source: Capterra

Pros
ServiceDock makes it easy for our customers to provide feedback via popular messaging channels and that means we get consistently more feedback from customers without having to send them an email or SMS etc. It’s a real-time platform and they have a good mobile app, which means our store managers can really stay on top of what customers are saying about their stores. It is built for businesses like Woodie’s so set up was easy and the reporting tells us what we need to know. The team provide a great service and always respond promptly to requests.

Cons
I have no constructive feedback for improvements.

Response from ServiceDock


Hi David,
Thanks a million for your kind words and for taking the time to write them. We have really enjoyed working with Woodie's and look forward to a great future partnership.
Oisin - CEO at ServiceDock

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Danny Sherrard

Really happy with the product. Easy to use and good value compared with other similar services.

Used daily for less than 6 months
Reviewed 2017-08-01
Review Source: Capterra

I have reduced my need for more agents and the speed and which we reply to customer issues has increased/

Pros
The dashboard is clean and slick, really easy to get started. I had a few agents up and running in minutes. Very user friendly.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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ServiceDock features

Activity Dashboard
Customizable Reporting
Reporting & Statistics
Social Media Integration

API (415 other apps)
Activity Tracking (186 other apps)
Automatic Notifications (223 other apps)
Calendar Management (196 other apps)
Contact Database (146 other apps)
Contact Management (149 other apps)
Custom Fields (161 other apps)
Customer Database (185 other apps)
Customizable Branding (236 other apps)
Customizable Templates (198 other apps)
Data Import/Export (209 other apps)
Electronic Payments (159 other apps)
Email Integration (214 other apps)
Reminders (199 other apps)
Surveys & Feedback (167 other apps)
Third Party Integration (259 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

Videos and tutorials

Additional information for ServiceDock

Key features of ServiceDock

  • Live Chat
  • Customer Engagement Center
  • Inbox / Queue Management
  • Automated Routing
  • Customer Database
  • Alerts / Escalation
  • Surveys & Feedback
  • Automatic Customer Notices
  • Customer Experience Management
View All Features

Benefits

Built specifically for multi-location businesses.
Captures location-specific feedback using the messaging apps consumers love, which increase engagement & makes closing the feedback loop easy.
Actionable dashboard for store managers & CEOs alike.