Leapchat Features

Leapchat

Customer experience management for retail & service chains

5.0/5 (4 reviews)

Competitor Feature Comparison

@mentions
API
Access Controls/Permissions
Activity Dashboard
Activity Tracking
Alerts / Escalation
Alerts/Notifications
CRM
Chat/Messaging
Churn Management
Collaboration Tools
Communication Management
Complaint Monitoring
Configurable Workflow
Content Management
Customer Complaint Tracking
Customer Database
Customer Engagement
Customer Experience Management
Customer Segmentation
Customizable Reports
Dashboard
Dashboard Creation
Email Management
Engagement Tracking
Feedback Management
For Retail
Gamification
Knowledge Base Management
Live Chat
Mobile Access
Monitoring
Multi-Channel Communication
Multi-Channel Data Collection
Multi-Channel Management
Multi-Location
Multiple User Accounts
Negative Feedback Management
Online Forums
Performance Metrics
Prioritization
Queue Management
Real Time Analytics
Real Time Data
Real Time Reporting
Reporting & Statistics
Reporting/Analytics
Rules-Based Workflow
Sentiment Analysis
Single Sign On
Social Media Integration
Social Media Monitoring
Summary Reports
Support Ticket Management
Survey/Poll Management
Surveys & Feedback
Tagging
Task Management
Template Management
Text Analysis
Third Party Integrations
Workflow Management
Learn moreCompare App
@mentions
API
Access Controls/Permissions
Activity Dashboard
Activity Tracking
Alerts / Escalation
Alerts/Notifications
CRM
Chat/Messaging
Churn Management
Collaboration Tools
Communication Management
Complaint Monitoring
Configurable Workflow
Content Management
Customer Complaint Tracking
Customer Database
Customer Engagement
Customer Experience Management
Customer Segmentation
Customizable Reports
Dashboard
Dashboard Creation
Email Management
Engagement Tracking
Feedback Management
For Retail
Gamification
Knowledge Base Management
Live Chat
Mobile Access
Monitoring
Multi-Channel Communication
Multi-Channel Data Collection
Multi-Channel Management
Multi-Location
Multiple User Accounts
Negative Feedback Management
Online Forums
Performance Metrics
Prioritization
Queue Management
Real Time Analytics
Real Time Data
Real Time Reporting
Reporting & Statistics
Reporting/Analytics
Rules-Based Workflow
Sentiment Analysis
Single Sign On
Social Media Integration
Social Media Monitoring
Summary Reports
Support Ticket Management
Survey/Poll Management
Surveys & Feedback
Tagging
Task Management
Template Management
Text Analysis
Third Party Integrations
Workflow Management
Visit WebsiteCompare App
@mentions
API
Access Controls/Permissions
Activity Dashboard
Activity Tracking
Alerts / Escalation
Alerts/Notifications
CRM
Chat/Messaging
Churn Management
Collaboration Tools
Communication Management
Complaint Monitoring
Configurable Workflow
Content Management
Customer Complaint Tracking
Customer Database
Customer Engagement
Customer Experience Management
Customer Segmentation
Customizable Reports
Dashboard
Dashboard Creation
Email Management
Engagement Tracking
Feedback Management
For Retail
Gamification
Knowledge Base Management
Live Chat
Mobile Access
Monitoring
Multi-Channel Communication
Multi-Channel Data Collection
Multi-Channel Management
Multi-Location
Multiple User Accounts
Negative Feedback Management
Online Forums
Performance Metrics
Prioritization
Queue Management
Real Time Analytics
Real Time Data
Real Time Reporting
Reporting & Statistics
Reporting/Analytics
Rules-Based Workflow
Sentiment Analysis
Single Sign On
Social Media Integration
Social Media Monitoring
Summary Reports
Support Ticket Management
Survey/Poll Management
Surveys & Feedback
Tagging
Task Management
Template Management
Text Analysis
Third Party Integrations
Workflow Management
Visit WebsiteCompare App

Mobile apps

iOS App


0 reviews

Requires iOS 9.0 or later. Compatible with iPhone, iPad, and iPod touch.

Android App


0 reviews

Leapchat Feature Reviews

4 reviewers had the following to say about Leapchat's features:

David N.

A great solution for retailers looking to measure & improve customer experience

2019-09-13

Pros

ServiceDock makes it easy for our customers to provide feedback via popular messaging channels and that means we get consistently more feedback from customers without having to send them an email or SMS etc.

Cons

I have no constructive feedback for improvements.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from ServiceDock


Hi David,
Thanks a million for your kind words and for taking the time to write them. We have really enjoyed working with Woodie's and look forward to a great future partnership.
Oisin - CEO at ServiceDock

Read more
Pheonie C.

Game changer

2019-01-30

ServiceDock's software has allowed us to unlock invaluable insights on an area that was previously unmeasurable. The team are honestly a pleasure to deal with and we are happy to have ServiceDock in use at all of our stores nationwide.

Pros

The ease of use on the back-end and how quick & painless it is for customers to provide the feedback.

Cons

However, this has greatly improved since then and the team have gladly taken on feedback to improve the service overall.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from ServiceDock


Hi Phe,
Thanks a million for your review. I look forward to a long and mutually beneficial relationship between Sky and ServiceDock.
Thanks again,
Oisin Ryan - ServiceDock CEO

Read more
Ben W.

World class customer feedback management and insights

2019-01-24

The ability to amend and edit our survey ourselves with immediate effect.

Pros

Customers can now engage with our surveys effortlessly using their favourite messaging apps, which has resulted in more of them completing the survey in-store or shortly after leaving.

Cons

We have been using the product since Summer '18 and the Service Dock team have been extremely helpful and receptive to our feedback and suggestions.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from ServiceDock


Hi Ben,
I really appreciate you taking the time to write that review.
It's been brilliant working with a hugely customer-centric business like Mothercare and I look forward to working together for a long time to come.
Thanks again,
Oisin Ryan - ServiceDock CEO

Read more
Danny S.

Really happy with the product. Easy to use and good value compared with other similar services.

2017-08-01

I have reduced my need for more agents and the speed and which we reply to customer issues has increased/

Pros

The dashboard is clean and slick, really easy to get started.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more