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ServiceTrade Logo

Software for commercial mechanical and fire contractors

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Table of Contents

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ServiceTrade - 2026 Pricing, Features, Reviews & Alternatives

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Verified reviewer profile picture

All user reviews are verified by in-house moderators and provider data by our software research team.  Learn more

Last updated: May 2026

ServiceTrade overview

Based on 342 verified user reviews

What is ServiceTrade?

ServiceTrade is a field service management solution with key features that include scheduling, mobile access, billing and invoicing, and more.

Who uses ServiceTrade?

By industry, ServiceTrade reviewers are most commonly professionals in construction (32%). The most frequent use case for ServiceTrade cited by reviewers is field service management (60% of reviewers).

Starting price

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Pros & Cons

Customer Support

Ease of Use

Invoicing

Bugs and Issues

Frequent glitches and slowdowns

ServiceTrade’s user interface

Ease of use rating:

ServiceTrade review summaries overview

To determine these pros and cons insights, we analyzed responses from 

Overall rating

Reviews sentiment

 
 
 
1-2(4)
3-4(100)
5(238)

What do users say about ServiceTrade?

Reviewers appreciate ServiceTrade for streamlining scheduling, quoting, and customer communication, which helps them stay organized and deliver timely service. They find the platform user-friendly after a brief learning curve, and say its real-time updates, photo documentation, and mobile access improve efficiency and transparency for both office staff and field technicians. They value the responsive support team and frequent updates that add useful features and address issues quickly.

Some indicate that occasional bugs, app glitches, and slowdowns can disrupt workflows, and they wish for more intuitive navigation and mobile functionality. They note that updates sometimes introduce new issues, but most feel improvements are ongoing.

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Who uses ServiceTrade?

Based on 342 verified user reviews.

Company size

Small Businesses

Midsize Businesses

Enterprises

Top industries

Construction
Public Safety
Information Technology and Services
Consumer Services
Others

Use cases

Field Service Management
Scheduling
HVAC
Contractor Management
Field Activity Management

ServiceTrade's key features

GetApp's analysis of 32 verified user reviews collected between January 2022 and October 2024 identifies ServiceTrade's most critical features and summarizes user sentiment about those features.

Scheduling

Reviewers appreciate ServiceTrade's scheduling capabilities. They highlight the ease of adjusting job durations with the drag-and-drop functionality and the ability to view multiple technicians' schedules simultaneously. Users report that the recurring services and service opportunities screens streamline the scheduling process. They find the map views and multiple schedule views helpful. However, some reviewers mention that the scheduling interface can be difficult to look at and complicated for multi-day scheduling. Overall, users find it user-friendly and intuitive for dispatching and managing appointments. Of the 17 ServiceTrade users who gave detailed accounts of their use of Scheduling, 100% rated this feature as important or highly important.


Mobile access

Users report that ServiceTrade's mobile access is vital for their business operations. They appreciate that field technicians can access schedules, job details, and customer information on the go. Reviewers indicate that the app allows for real-time updates, photo uploads, and deficiency reporting. They find it easy to navigate on phones and tablets, though some note it requires continuous training. However, they mention that the app relies on cell coverage and lacks some administrative functionalities. Overall, users find it essential for efficiency and daily use. Of the 17 ServiceTrade users who gave detailed accounts of their use of Mobile Access, 94% rated this feature as important or highly important.


All ServiceTrade features

Features rating:

Accounting
Accounting integration
Activity dashboard
Activity tracking
Alerts/Notifications
API
Appointment management
Automated scheduling
Automatic backup
Availability management
Barcode/Ticket scanning
Billing & invoicing
Calendar management
Checklists
Client portal
Compliance management
Contact database
Contract/License management
Contractor database
CRM
Customer database
Customer history
Customer management
Customer portal
Customizable branding
Customizable forms
Customizable reports
Customizable templates
Data import/export
Dispatch management
Document management
Document storage
Drag & drop
Electronic payments
Electronic signature
Estimating
File storage
For commercial and/or industrial electrical contractors
For plumbing industry
GPS
Historical reporting
Inspection management
Inventory control
Inventory management
Inventory tracking
Invoice management
Job management
Job scheduling
Job tracking
Location tracking
Maintenance scheduling
Mobile app
Mobile signature capture
Multi-Location
Online time clock
Payment collection in the field
Preventive maintenance
QuickBooks integration
Quotes/Estimates
Real-Time data
Real-Time monitoring
Real-Time notifications
Real-Time reporting
Real-Time updates
Recurring appointments
Reminders
Reporting/Analytics
Reporting & statistics
Routing
Search/Filter
Self service portal
Service history
Status tracking
Task scheduling
Technician management
Third-Party integrations
Time & expense tracking
Timesheet management
Time tracking
Workflow management
Work order creation
Work order management

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ServiceTrade integrations (15)

Integrations rated by users

We looked at 342 user reviews to identify which products are mentioned as ServiceTrade integrations and how users feel about them.

Integration rating: 3.8 (10)

Integration rating: 3.6 (5)

We are still working this integration

EB

Erin B.

Executive Director

Integration rating: 3.7 (4)

The purchasing side had integrate with our accounting system and provider for ease of invoice management for our AP department.

Real Revenue connected to real activity

Verified reviewer profile picture

Raymond E.

VP Operations and Maintenance

1/2

Integration rating: 3.0 (3)

Integration rating: 4.3 (3)

To help us see when kids are registered in our project management software

It connects fine but has lots of issues.

EE

Emma E.

Artistic Director

1/2

Integration rating: 5.0 (3)

ServiceTrade customer support

What do users say about ServiceTrade customer support?

Customer support rating:

We analyzed verified user reviews to identify positive and negative aspects of ServiceTrade customer support.

Widely noted by reviewers, ServiceTrade's customer support is highly responsive and resolves issues quickly, often within minutes.

A significant portion of users appreciate the team's willingness to listen to feedback and incorporate customer suggestions into product updates.

Frequently reported by users, the support staff is described as friendly, knowledgeable, and consistently helpful throughout onboarding and ongoing use.

Common user feedback highlights that support is easy to contact, provides clear communication, and follows through to ensure successful implementation.

Support options

Knowledge base
Chat
Email/help desk
Phone support

Training options

Documentation
In person
Webinars
Live online
Videos

To see what individual users say about ServiceTrade's customer support, check out the review snippets below.

“ServiceTrade has allowed our service department to keep our eyes on all the relevant information to execute our projects. ”

KR

Kyrik R.

Superintendent

“They keep adding features and the features that are there are great for businesses with reoccurring services such as ours in the service industry.”

HC

HEATHER C.

Office manager

ServiceTrade FAQs

Q. Who are the typical users of ServiceTrade?

ServiceTrade has the following typical customers:
Small Business, Mid-size Business, Large Enterprises

These products have better value for money


Q. What is ServiceTrade used for?

ServiceTrade is a field service management software for commercial service contractors in industries such as HVAC, fire protection, and electrical. It streamlines operations, enhances technician productivity, and boosts sales and client retention. The platform offers scheduling, dispatching, and parts management, with a mobile app for technicians to access service history and reports. Management gains visibility through business reporting and accounting integration. The sales success module, a CRM, aids in securing service agreements with proposal tools and sales pipeline management. The inspection manager ensures code-compliant inspections and report generation, while partsmanager optimizes parts management.


Q. Does ServiceTrade support mobile devices?

ServiceTrade supports the following devices:
iPad, iPhone, Android


Q. What level of support does ServiceTrade offer?

ServiceTrade offers the following support options:
Knowledge Base, Chat, Email/Help Desk, Phone Support

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