Setmore Pricing, Features, Reviews & Comparison of Alternatives

Setmore Reviews

Setmore

Online scheduling software for small businesses

4.45/5 (75 reviews)
2,327     994

Setmore is a scheduling application that helps you manage your customers and staff appointments online. Schedule your appointments from your profile, your website or your Facebook page. You can also keep control of scheduling of up to 20 staff members. Sync your appointments with your Google Cal and stay notified of cancelled or re-scheduled events wherever you are.

Setmore also provides a self-booking platform that you can set up on your website and Facebook page to let your customers book the timeslot that suits them best. Thanks to its partnership with Stripe, Setmore lets you process all card transactions online. Setmore enables customers to pay in advance, directly through the booking page. You can also register your cash transactions with Setmore's cash register system.

For each appointment you book, cancel or reschedule, Setmore automatically sends you a reminder by email or SMS. You can also manage your appointments on mobile devices, thanks to Setmore's iOs and Android apps. You can also display your customers' reviews and ratings directly on your booking page.
www.setmore.com

Setmore Reviews (75)

Latest reviews

 Best appointment scheduling softest our there.

This software easily replaces two people I'd otherwise have to employ. It never has an attitude it never makes a mistake. I love this so much I don't know what to do to thank you.

Read the full review
Reviewed 17th of February by Eric Joyce

 

 Best App of SetMore

very good ! perfect app i used all time and love them all is 100% support more good all is so good i love this

Read the full review
Reviewed 13th of February by Mor Dayan

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Setmore Screenshots (6)

Setmore screenshot: Setmore - profileSetmore screenshot: Setmore - calendarSetmore screenshot: Setmore - appointment schedulingSetmore screenshot: Setmore - self-booking on FacebookSetmore screenshot: Setmore - self-booking on websiteSetmore screenshot: Setmore - staff management

Specifications

Intended Users
Freelancers, Small Business
Devices Supported
Android, iPhone-iPad, iPhone, Web-based, Mobile Web App
Supported Countries
Asia, Australia, Brazil, Canada, Europe, Germany, India, Japan, Latin America, Mexico, Middle-East and Africa, United Kingdom, United States
Supported Languages
Arabic, Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Turkish
Support Options
FAQs, Knowledge Base, Online Support, Phone Support

Setmore Pricing

Pricing model: Freemium, Subscription

Free version :
- unlimited appointments
- unlimited customers
- unlimited services
- up to 20 staff members

Premium version : $25 / month
- Free version features (white label)
- Google Cal sync
- SMS reminders
- Recurring appointments
- Online payments
- Recurring classes

Competitors Pricing

Front Desk

Starting from: $129.00/month
Pricing model: Subscription
Free Trial: Available (No Credit Card required)

BookSimple

Pricing model: Freemium

BookedIN

Pricing model: Freemium, Subscription
Free Trial: Available (No Credit Card required)

Users who visited Setmore also visited

Key Features of Setmore

  • With Facebook & Instagram
  • Customer facing booking page
  • SMS reminders
  • iOs & Android
  • Appointments & classes
  • Email reminders

Benefits

Synchronisation: let Setmore syncs with your Google Cal, iCal or other calendar app to make sure you never forget a meeting.

Self-booking: Setmore integrates directly to your website or Facebook page and save time by letting your customers self-book their appointments at their prefered time slot. Add the Setmore website widget to facilitate your customers' online bookings.

Payment : process online card transactions through Setmore to finalize an appointment booking and thus reduce no-shows and avoid payment problems. You can also record cash transactions in the app.

Reviews : with Setmore you can display your customers' reviews and ratings on your website, to make sure you conclude your sales.

Integrations : Setmore was designed to let you integrate your schedule with many other popular apps, like Facebook, MailChimp, WordPress, etc. So you can get the most of your appointments calendar.

Alternatives to Setmore

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Eric Joyce

Best appointment scheduling softest our there.

17/02/2017

This software easily replaces two people I'd otherwise have to employ. It never has an attitude it never makes a mistake. I love this so much I don't know what to do to thank you.

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Mor Dayan

Best App of SetMore

13/02/2017

very good ! perfect app i used all time and love them all is 100% support more good all is so good i love this

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Candice Towns

Great starter software

08/12/2016

I used to use setmors for my business and I really enjoyed how easy it was to use. I loved the layout of everything. They had a lot of features available as well and many different membership options.

Pros

Easy to use, lots of features, great layout. Online booking available.

Cons

Price for features.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
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Amanda Kim

payment issue

08/12/2016

I used this service for 1 month and had over 200 bookings. Many customers had trouble paying for bookings. links were timed out and stopping customers from booking, the calendar was a mess. I had people on the calendar who never paid and people who paid who were not on the calendar. My bookings were a nightmare. I contacted customer service many times via chat and telephone and the problem was never resolved. Customer service reps said they would "look into" the problem and then never responded back. Horrible system and horrible customer service.

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Shaunna  Coit

Horrible service and horrible customer service

21/11/2016

I used this service for 1 month and had over 200 bookings. Many customers had trouble paying for bookings. links were timed out and stopping customers from booking, the calendar was a mess. I had people on the calendar who never paid and people who paid who were not on the calendar. My bookings were a nightmare. I contacted customer service many times via chat and telephone and the problem was never resolved. Customer service reps said they would "look into" the problem and then never responded back. Horrible system and horrible customer service.

Pros

Nothing

Cons

Horrible customer service and horrible system. My bookings were a nightmare.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend

0/10
Source: Capterra
Helpful?   Yes   No
Read more
Sandra Jennings

Simple & Easy to use

04/11/2016

I have been using the free version for almost a year and now I'm just about to upgrade. I have also recommended to a few friends and they are also are very happy with this product.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Fa Noor

Horrible and Glitchy .Don't recommend this sevice at all.

01/10/2016

Started out okay and last week one of my nee client booked an appointment and i never got the notification and my client came didn't find at the store left. Wrote multiple reviews on social media profile. And without no fault of mine i had to pay for being called unprofessional because of them. And when i logfed in today saw another appointment which was booked and never got a notification for that appointment as well. The whole reason I signed up going online and stop with hassel of phone tag while working. Their customer service was of no help took the longest time to reply and in the end they said we have esclated the problem and will let you know. Yeah goodbye PLEASE DON'T USE THEIR SERVICE.

Cons

Lazy customer service Don't get notification when clients book, loose out on clients.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend

0/10

Recommendations to others considering Setmore

Don't use their service very buggy and glitchy.

Source: Capterra
Helpful?   Yes   No
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Chris Spencer

Not bad for a free app

29/09/2016

As the title says, not bad for a free app. This app will do if you're just trying out and see if an appoinment app is applicable for your business. I know sometimes when you're just starting out you don't have any budget yet for a full featured appointment software. But once you get serious about your business think about investing in a more robust app. Right now i'm using Pulse247, great support and the app has everything you need to boost your business. Check it out yourselves at http://pulse247.net

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Sarah Foskett

Verified Reviewer

A good, easy to use program, well-priced, but with a lot of unusual glitches

02/08/2016

We love the features, we love the pricing...but we find that there are a lot of glitches going on that make our business look unprofessional. As a medical office, its important for us to appear professional...and Setmore has let us down on this front quite a few times. Asking questions or lodging complaints with the company is tricky, as they're always dodging blame. Its always possible to 'chat' with a consultant, but I think English isn't always their first language, making some communication tricky. That said, the main part of the program works well...but be prepared for some odd glitches occasionally - like clients sometimes being able to book outside of your booking hours (which they tell me isn't possible...yet its happening), or SMS reminders just not being sent (even if the system says they were). Another time, a client managed to log in as an administrator and somehow set herself up as another practitioner....that was odd too. But according to Setmore, we did that ourselves and she couldn't possibly have done it (they said as they deleted her practitioner profile). Most of our clients find the Setmore online booking website easy to use, but don't bother trying to set up a lead time for appointments...I don't know why, but even when they changed it from 2 days to 24 hours, it still wouldn't allow clients to have the lead time we wanted (i.e. the amount of time required to book an appointment online so we didn't end up with any surprise appointments). Also, be prepared to constantly sync your duplicate clients in your database...it is incredibly annoying and time-consuming. In addition, the recurring appointment feature had to be disabled on our account, as if clients wanted to edit one appointment in a series, we would have to search back to find the original appointment in the recurring series, delete or change that one...and THEN edit every single appointment from then on (it sometimes was weeks or months of edits to be made for one appointment to be changed), so we no longer use that feature. The widget to link through to our Wix website however is very handy, and they are trialing features such as 'classes' and Stripe payments. We cant comment on how the payments feature functions, as we don't use it.

Pros

Ease of use. Even technologically-challenged clients do not find it daunting to book online. Configurations for appointment times, and setting individual practitioner shifts are really flexible. SMS reminders included in the price - fantastic. Customised SMS reminders are a wonderful bonus. Widget to link a booking page to our website is great.

Cons

Glitchy. Communication...good but challenging. SMS reminders sometimes don't get sent. Recurring appointment feature does not work for our business. Duplicate customers are constantly being created, and syncing them takes time.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

5/10

Recommendations to others considering Setmore

Great for small businesses. This program represents value for money - despite the glitches I described above.

Source: GetApp
4 of 5 people found this review helpful
Helpful?   Yes   No
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steve k

Dont use the class scheduler !

04/05/2016

Although it promised good things it only nearly ended up destroying my business because of its under development. It alerts everyone in a class if you even accidentally move the class around, like if the curser picks it up, then when you move it back, it alerts everyone in the class again, and so on - and you can't turn that off. You can't contact anyone in the class through this, you have to copy and paste, very annoying and waste of time. You can't print anything either and classes aren't available on the app - so how are we supposed to see the list? Cant walk around wiht a lap top all the time. Too bad as its got a lot of potential.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more