SherpaDesk Pricing Plan & Cost Guide

SherpaDesk

A support soution to help track time and manage projects

4.84/5 (50 reviews)

SherpaDesk Pricing

Starting from: $39.00/month

Pricing model: Freemium, Subscription

Free Trial: Available (No Credit Card required)

SherpaDesk offers the first tech free for life. With the first license the tech will have unlimited access to the application. As more technicians are added then it will be $39/tech per month. Additional charge of $2/month if remote assistance is turned ON.

Competitors Pricing

Cayzu

Pricing model: Freemium, Subscription
Free Trial: Available (No Credit Card required)

TapMango

Starting from: $189.00/month
Pricing model: Subscription

iVvy Event Management

Pricing model: Subscription
Free Trial: Available (No Credit Card required)

OvationTix

Pricing model: Subscription

Zoho Backstage

Starting from: $99.00/month
Pricing model: Freemium, Subscription
Free Trial: Available (No Credit Card required)

Pricing Comparison

How does SherpaDesk compare with other Customer Management apps?

Subscription plan?

SherpaDesk



96% of apps offer a
subscription plan

Free trial?

SherpaDesk



84% of apps have a
free trial

Freemium plan?

SherpaDesk



27% of apps have a
freemium plan

Pricing Comparison

Customer Management app prices shown are $/month




SherpaDesk Pricing Reviews

Pros
  • Cloud Based Customizable features Cost
  • Ease of use, Customer Support, Feature rich, and Price
  • Easy to use - customizable - simple initial setup - helpful and speedy customer service - low price
  • Great product that goes from ticket to invoice to money in my pocket. Added value I can do all this on site from the app on my phone.
Cons
  • Takes time to setup initially
  • More integrations would be nice.
  • I haven't found any issues, it takes a little time to learn and take advantaged of all the features but no problems at all.
  • Pricing plan adjusted without admin realizing but it was minimal and came with added functionality so all in all not a huge deal
100%
recommended this to a friend or a colleague

10 reviewers had the following to say about SherpaDesk's pricing:

Christian Peretto

End of a long search

Reviewed 2016-05-20
Review Source: GetApp

Well, I'm an italian IT Tech. I need to take care of my customers, I need to track whenever they call me or send me email requests, track time spent for assistance, and so on. So I needed something super fast and easy to use real time while receiving phone calls, emails or doing remote/on-site assistance. I spent 3 months through different solutions. I actually needed just 1 seat to try, test and choose; we're a very small IT consulting agency, so a fair price is mandatory. We had our 1 seat and the full potential of the service permanently free (and we'll add more seats soon). Well, it's been easy to manage and configure from the beginning. You don't need to understand everything from time-0 to use it, you easily become familiar with everything in the first few days, tweaking the setting on your needs. It's not the most complete solution of all, but it's a perfect blend of speed/ease of use/price/flexibility for a small reality like we are.Ease of use; no limited functions or super priced options; very fast; pretty flexible for customization; white-labeled; affordable price

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SherpaDesk

A support soution to help track time and manage projects

Elayna Hebert

Super Helpful

Reviewed 2016-02-04
Review Source: GetApp

SherpaDesk is incredibly easy to use and just customizable enough to get the most out of the app. But not overboard so you're swimming in details. The user-friendly appearance is great for internal and external users alike!Easy to use - customizable - simple initial setup - helpful and speedy customer service - low price

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SherpaDesk

A support soution to help track time and manage projects

Micah Young

Simple, powerful ticketing

Reviewed 2016-05-02
Review Source: GetApp

If you're looking for a good web-based ticketing solution SherpaDesk deserves a look. It is straightforward and simple, and has been a great solution for us. If you use it for it's intended purpose, it is robust enough to do an excellent job and yet simple enough to have a very short learning curve.Easy to understand for techs; good presentation of information in dashboards; It does what it is supposed to do effectively and for a good price. You can get very good reporting and offers very credible tools to help a manager manage workflow.

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SherpaDesk

A support soution to help track time and manage projects

Anonymous

Support + Time Tracking = Better Communications

Reviewed 2016-02-05
Review Source: GetApp

SherpaDesk's combination of support ticketing and time tracking has allowed us to be better communicators both internally and externally (with clients). On-boarding new employees and new customers are a breeze due to the clean interface and seamless email integration. Highly recommend!Ease of use, Customer Support, Feature rich, and Price

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SherpaDesk

A support soution to help track time and manage projects

John Gallimore

SherpaDesk has greatly improved our user support

Reviewed 2016-02-04
Review Source: GetApp

We have been using SherpaDesk for almost a year and are pleased with the ease and flexibility of the system. It is a very good value for the money and we are able to track support requests, projects, users, and inventory. Configuration was simple and the interface is intuitive.ease of use; ability to customize/fit our organization; simple/clean interface; cost; customer service and support; responsiveness; uptime

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SherpaDesk

A support soution to help track time and manage projects

Shannon McKnight

Excellent Solution for Growing MSP

Used weekly for 1-2 years
Reviewed 2018-10-11
Review Source: GetApp

Full functionality without spending hours to onboard and set up, basic needs to get an MSP off the ground and running, ability to customize as business grows, logical and functional work flow

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SherpaDesk

A support soution to help track time and manage projects

Anonymous

Good Value for the money

Reviewed 2016-02-04
Review Source: GetApp

For a smaller IT department, Sherpadesk has worked out great for us. The cost is very competitive and so far the features have worked out fine. Have been using this service for 4+ years now.Cloud Based Customizable features Cost

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SherpaDesk

A support soution to help track time and manage projects

Jeremy Poisson

Phenomenal Product

Used daily for less than 6 months
Reviewed 2017-08-17
Review Source: GetApp

Affordable Reliable Intuitive Plays well with other needs (credit card processing, accounting software) ***Customer Care - SECOND TO NONE*** They actually care, seriously.

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SherpaDesk

A support soution to help track time and manage projects

Jorge P

Best help desk / ticketing solution!

Used daily for less than 6 months
Reviewed 2018-09-24
Review Source: GetApp

For the past few years I used several apps, but by far SherpaDesk is the best, not only is affordable but has all the features that my business needs. I Highly recommend

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SherpaDesk

A support soution to help track time and manage projects

Anonymous

Great helpdesk

Used daily for less than 6 months
Reviewed 2018-03-14
Review Source: GetApp

Great product that goes from ticket to invoice to money in my pocket. Added value I can do all this on site from the app on my phone.

Read the full review


SherpaDesk

A support soution to help track time and manage projects