ShopKeep Pricing, Features, Reviews & Comparison of Alternatives

ShopKeep

The simplest way to make smarter business decisions.

4.23/5 (684 reviews)

ShopKeep overview

What is ShopKeep?

Everything ShopKeep By Lightspeed does helps independent businesses to grow. Founded by a successful business owner, ShopKeep By Lightspeed is an intuitive, secure, iPad point of sale system, with affordable software that empowers merchants to run smarter businesses.

It optimizes staffing and inventory, while offering sales reports and customer information on one seamless, cloud-based platform. By offering low-cost, integrated payment processing, as well as top-of-the-line point of sale hardware, ShopKeep By Lightspeed represents a one-stop shop for all ambitious independent business owners who want to hit the ground running.

As important as the industry-leading features, is the free, award-winning support ShopKeep offers its 20,000 customer locations. Customers enjoy the peace of mind that comes with knowing ShopKeep has their back 24/7/365.

More and more small business owners are coming to the realization that ShopKeep is the difference between a business dream, and a dream business.
www.shopkeep.com

Pricing

Starting from
$49/month
Pricing options
Subscription
Value for money

Devices

Business size

S
M
L

Markets

United States, Canada

Supported languages

English
ShopKeep screenshotShopKeep Point of Sale | The #1 Rated iPad POS SystemShopKeep screenshotShopKeep screenshotShopKeep screenshot

ShopKeep user reviews

Value for money
Features
Ease of use
Customer support
  4.0
  4.0
  4.4
  4.2
Angie Flammini

Puts Square to shame

Used daily for less than 6 months
Reviewed 2019-06-28
Review Source: Capterra

Anytime I have had any issue or problem, customer service has been the best in helping me work threw it (computer illiterate remember) plus they always have options for me to make changes that potentially make it easier on my end, or sometimes even cheaper.

Pros
I like the fact that it is a lot more detailed in the inventory set up because it allows you to actually separate you retail store into sections where square did not allowing check out to be easier and faster if you are having issues with or do not use UPC/SCU coding. I also like the fact that you can enter your inventory purchases which automatically adds it to your inventory counts and then you can enter your payout/paying for such accounts

Cons
The inventory entry durning initial setup. Because I am computer illiterate, I am still struggling to get it set up correctly and you do not have the option to go in and erase everything to start over.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Denise Knox

Review of ShopKeep

Used daily for 2+ years
Reviewed 2019-11-05
Review Source: Capterra

I went from a complex system that I purchased for over $100,000 to ShopKeep. What a joy to have a system that is so easy to use and not time consuming to do the task at hand. Yet it provides so much information to know exactly where your company stands. Love everything about ShopKeep.

Pros
My favorite thing about ShopKeep is That it can give you so much information about your numbers yet it is so easy to operate.

Cons
I know this sounds crazy but I really don't have any negatives with this system.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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James Morris

Starts Off Great

Used daily for 6-12 months
Reviewed 2019-10-21
Review Source: Capterra

Shopkeep was supposed to simplify my POS and reporting. It has not done that my old POS system I called support 1 time in 4 years. With Shopkeep I have had to call support more times then I can count and over the last couple months the hold times are so horrendous I have just given up. I actually have 2 shop keep accounts for my business but have only implemented one of them as the headaches I have to deal with, with the one is enough I don't want to double the trouble so I have stayed with my previous POS for our second location. The product itself is good, the reporting is excellent, but the customer service is about the worst you can imagine.

Pros
This software is pretty complete the reporting is great, the features are great. What you should get out of this software in one package would be hard to put together anywhere else but that is only if Shopkeep can actually deliver what they promise.

Cons
Sold a premium package with premium support and still can't seem to get reliable support. Over the last two weeks I have spent about 6 hours of total time sitting on hold and have yet to speak to a live person. I have chosen the call back feature twice and have not received any calls back only received 2 emails saying they tried to call and no one answered. No one can enplane the billing to me, as in why do I keep getting certain reoccurring charges that we can not attribute to anything. Shopkeep sent me the starter gift card pack which is supposed to come with the premium package but it is not enabled on my back office all it says is upgrade your package, which what do I upgrade to if I supposedly have premium. Another issue is they started billing me long before I even received my equipment. This was because who ever was supposed to submit the equipment order forgot and then went on vacation, biggest issue there is no refund available for the time I was getting billed but couldn't use the actual service. They never mention to you the constant PCI compliance stuff you have to constantly do, this is not easy stuff to do either and they offer zero support in filling out the required PCI compliance paperwork that is sent.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 1/10

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Tracy Harston

Great Apple POS

Used daily for 6-12 months
Reviewed 2020-11-12
Review Source: Capterra

Overall experience with shopkeep is positive after switching from another POS system for small Business.

Pros
Great Apple iPad Pos system Shopkeep is ideal for small businesses that have a storefront and small to medium items to sell. It works quickly with less glitches than many other small business POS solutions. Keeps tabs on inventory, hours, customer emails and can be quickly linked to Quickbooks for accurate tax accounting. After having tried several POS systems for mine and my husband's small businesses over the years-this one is the most effective. I really like the inventory setup. It can be customized and is colorful so you can quickly pick items for sale for smooth transactions. It also allows for easy reordering of inventory when items are almost out of stock. A big plus is that it takes major credit cards without huge extra transaction fees.

Cons
The only downside is cost as the software, apple phones and tablets can be expensive if just starting up.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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David Gwozdz

Good System For Smaller Minor League Sports Teams

Used daily for 2+ years
Reviewed 2019-10-29
Review Source: Capterra

I have had a very good experience with ShopKeep. This is an easy to work with system both back and front of the house, that is moderately priced. If I ever needed to figure out how to pull a report a simple phone call or internet search solved the problem. I don't think that I have ever been on hold with their customer service, for more than a minute. My only real problem with SkopKeep is that you have to pay full price for a second register and then full price again for a 3rd register, and so on.

Pros
Great back of the house inventory system. Lots of viewable sales reports. Easy to use and clean POS. Dozens of Hot Keys available for POS Immediate register updates and syncing with back of house. Good customer support system

Cons
In order to get multiple POS registers, you have to pay full price for a whole new system. Meaning that you are paying the same amount for an extra register, that you would be paying for a single register plus your entire back of house inventory system. I would be willing to pay a little extra for multiple registers, but not the same amount for a whole new system. In order to pull an inventory report, you have to export to excel. Would be much easier if you could pull an inventory report based on Department or Category.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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ShopKeep pricing

Starting from
$49/month
Pricing options
Subscription

ShopKeep features

Customer Database
Customizable Branding
Electronic Payments
Real Time Reporting
Third Party Integration

API (476 other apps)
Activity Dashboard (326 other apps)
Activity Tracking (208 other apps)
Automatic Notifications (249 other apps)
Calendar Management (220 other apps)
Contact Management (180 other apps)
Custom Fields (166 other apps)
Customizable Reporting (195 other apps)
Customizable Templates (222 other apps)
Data Import/Export (244 other apps)
Email Integration (232 other apps)
Reminders (214 other apps)
Reporting & Statistics (347 other apps)
Social Media Integration (208 other apps)
Surveys & Feedback (191 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

Videos and tutorials

Additional information for ShopKeep

Key features of ShopKeep

  • Inventory Management
  • Ring up sales in a flash
  • Robust Sales Reports
  • Take cash or credit
  • Employee Management and Time Clock
  • Build items to modify orders
  • Customer Relationship Management
  • Print or Email Receipts
  • Choose Your Own Credit Card Processor
  • Scan Barcodes
  • Tiered Employee Permissions
View All Features