ShopKeep Pricing, Features, Reviews & Comparison of Alternatives

Pros
I like the fact that it is a lot more detailed in the inventory set up because it allows you to actually separate you retail store into sections where square did not allowing check out to be easier and faster if you are having issues with or do not use UPC/SCU coding. I also like the fact that you can enter your inventory purchases which automatically adds it to your inventory counts and then you can enter your payout/paying for such accounts

Cons
The inventory entry durning initial setup. Because I am computer illiterate, I am still struggling to get it set up correctly and you do not have the option to go in and erase everything to start over.

Rating breakdown

Likelihood to recommend: 10/10

Pros
My favorite thing about ShopKeep is That it can give you so much information about your numbers yet it is so easy to operate.

Cons
I know this sounds crazy but I really don't have any negatives with this system.

Rating breakdown

Likelihood to recommend: 10/10

Pros
This software is pretty complete the reporting is great, the features are great. What you should get out of this software in one package would be hard to put together anywhere else but that is only if Shopkeep can actually deliver what they promise.

Cons
Sold a premium package with premium support and still can't seem to get reliable support. Over the last two weeks I have spent about 6 hours of total time sitting on hold and have yet to speak to a live person. I have chosen the call back feature twice and have not received any calls back only received 2 emails saying they tried to call and no one answered. No one can enplane the billing to me, as in why do I keep getting certain reoccurring charges that we can not attribute to anything. Shopkeep sent me the starter gift card pack which is supposed to come with the premium package but it is not enabled on my back office all it says is upgrade your package, which what do I upgrade to if I supposedly have premium. Another issue is they started billing me long before I even received my equipment. This was because who ever was supposed to submit the equipment order forgot and then went on vacation, biggest issue there is no refund available for the time I was getting billed but couldn't use the actual service. They never mention to you the constant PCI compliance stuff you have to constantly do, this is not easy stuff to do either and they offer zero support in filling out the required PCI compliance paperwork that is sent.

Rating breakdown

Likelihood to recommend: 1/10

Pros
Great Apple iPad Pos system Shopkeep is ideal for small businesses that have a storefront and small to medium items to sell. It works quickly with less glitches than many other small business POS solutions. Keeps tabs on inventory, hours, customer emails and can be quickly linked to Quickbooks for accurate tax accounting. After having tried several POS systems for mine and my husband's small businesses over the years-this one is the most effective. I really like the inventory setup. It can be customized and is colorful so you can quickly pick items for sale for smooth transactions. It also allows for easy reordering of inventory when items are almost out of stock. A big plus is that it takes major credit cards without huge extra transaction fees.

Cons
The only downside is cost as the software, apple phones and tablets can be expensive if just starting up.

Rating breakdown

Likelihood to recommend: 10/10

Pros
Great back of the house inventory system. Lots of viewable sales reports. Easy to use and clean POS. Dozens of Hot Keys available for POS Immediate register updates and syncing with back of house. Good customer support system

Cons
In order to get multiple POS registers, you have to pay full price for a whole new system. Meaning that you are paying the same amount for an extra register, that you would be paying for a single register plus your entire back of house inventory system. I would be willing to pay a little extra for multiple registers, but not the same amount for a whole new system. In order to pull an inventory report, you have to export to excel. Would be much easier if you could pull an inventory report based on Department or Category.

Rating breakdown

Likelihood to recommend: 9/10