ShopKeep Pricing, Features, Reviews & Comparison of Alternatives

ShopKeep

The simplest way to make smarter business decisions.

4.26/5 (669 reviews)

ShopKeep overview

What is ShopKeep?

Everything ShopKeep does helps independent businesses to grow. Founded by a successful business owner, ShopKeep is an intuitive, secure, iPad point of sale system, with affordable software that empowers merchants to run smarter businesses.

It optimizes staffing and inventory, while offering sales reports and customer information on one seamless, cloud-based platform. By offering low-cost, integrated payment processing, as well as top-of-the-line point of sale hardware, ShopKeep represents a one-stop shop for all ambitious independent business owners who want to hit the ground running.

As important as the industry-leading features, is the free, award-winning support ShopKeep offers its 25,000 customers. Customers enjoy the peace of mind that comes with knowing ShopKeep has their back 24/7/365.

More and more small business owners are coming to the realization that ShopKeep is the difference between a business dream, and a dream business.
www.shopkeep.com

Pricing

Starting from
$49/month
Pricing options
Subscription
Value for money

Devices

Business size

S
M
L

Markets

United States, Canada

Supported languages

English
ShopKeep screenshotShopKeep Point of Sale | The #1 Rated iPad POS SystemShopKeep screenshotShopKeep screenshotShopKeep screenshot

ShopKeep reviews

Value for money
Features
Ease of use
Customer support
  4.1
  4.0
  4.4
  4.2
Angie Flammini

Puts Square to shame

Used daily for less than 6 months
Reviewed 2019-06-28
Review Source: Capterra

Anytime I have had any issue or problem, customer service has been the best in helping me work threw it (computer illiterate remember) plus they always have options for me to make changes that potentially make it easier on my end, or sometimes even cheaper.

Pros
I like the fact that it is a lot more detailed in the inventory set up because it allows you to actually separate you retail store into sections where square did not allowing check out to be easier and faster if you are having issues with or do not use UPC/SCU coding. I also like the fact that you can enter your inventory purchases which automatically adds it to your inventory counts and then you can enter your payout/paying for such accounts

Cons
The inventory entry durning initial setup. Because I am computer illiterate, I am still struggling to get it set up correctly and you do not have the option to go in and erase everything to start over.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Denise Knox

Review of ShopKeep

Used daily for 2+ years
Reviewed 2019-11-05
Review Source: Capterra

I went from a complex system that I purchased for over $100,000 to ShopKeep. What a joy to have a system that is so easy to use and not time consuming to do the task at hand. Yet it provides so much information to know exactly where your company stands. Love everything about ShopKeep.

Pros
My favorite thing about ShopKeep is That it can give you so much information about your numbers yet it is so easy to operate.

Cons
I know this sounds crazy but I really don't have any negatives with this system.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Joseph Iglar

Great product

Used daily for 2+ years
Reviewed 2020-06-11
Review Source: Capterra

Makes the business run quite smoothly. I thoroughly enjoy using this product.

Pros
This software was very easy to set up, update and use. It continues to evolve to make operations glitch free. No manual is required.

Cons
I do not have any negative comments about this software. I was surprised that I could set it up with little or no instructions.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Adam GG

It seems they have gone downhill.....

Used daily for 1-2 years
Reviewed 2017-07-28
Review Source: Software Advice

If someone asks for a call don't email. I have lots of questions and need someone knowledgeable for a few minutes to answer them all. Email is inefficient when one of your "answers" leads to more questions and you can't get responses slowly. I would love one person to take ownership of issues and be in easily reachable until the issue is resolved. I don't like having to talk to a new person every time.

Pros
The system is fairly easy to use and my new employees are able to learn it quickly. The bird's eye view is very helpful in knowing how we are doing day to day. I really like the comparisons to the same day last year and last month to see we grow month after month. I like the free MailChimp integration, They recently made a lot of updates that have made the system better and returns smoother.

Cons
It seems they are slow to implement updates, they didn't have an android phone app until recently and you can't see tons of info on it. I wish you could pull up past inventory values for specific days or time periods. The EMV capability on our card reader took well over a year to go active. The battery on the ICMP card reader dies in about 30 minutes of being unplugged not even used. You can't edit saved checks and can't do exchanges. They have a newer integration with BigCommerce that I was excited about because we already have a BC store and have to manually sync the inventory between the two. The problem is the integration isn't working with our store and they don't seem to know why. They have escalated the issue and supposedly the Q&A team is working on it but it's been over a month with no progress and it takes days for them to respond to requests for updates. They recently increased the price which is a large percentage increase. I've called service several times and asked for a manager to talk to and no one is ever available. I was told I'd get called back and one time a "lead" emailed me back and never responded to my follow-up email when I asked for a call. I then called again and asked for a manager and was told someone would call me back in 24 hours and no one ever did. I am now actively looking at other systems to replace Shopkeep because they don't call me back. I even tried to look for a regular non "800" number to call and attempt to call and speak to a supervisor but one doesn't seem to exist. I thought the customer service was good in the past but recently it has been horrible.

Response from Catherine


Hi Adam,

Thank you for your feedback. We've been actively trying to get in touch with you hoping that we can address some of your concerns. We will continue to reach out to you but please don't hesitate to contact us directly by responding to the most recent email you received from us.

Thank you,
The ShopKeep Team

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 3/10

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David Gwozdz

Good System For Smaller Minor League Sports Teams

Used daily for 2+ years
Reviewed 2019-10-29
Review Source: Capterra

I have had a very good experience with ShopKeep. This is an easy to work with system both back and front of the house, that is moderately priced. If I ever needed to figure out how to pull a report a simple phone call or internet search solved the problem. I don't think that I have ever been on hold with their customer service, for more than a minute. My only real problem with SkopKeep is that you have to pay full price for a second register and then full price again for a 3rd register, and so on.

Pros
Great back of the house inventory system. Lots of viewable sales reports. Easy to use and clean POS. Dozens of Hot Keys available for POS Immediate register updates and syncing with back of house. Good customer support system

Cons
In order to get multiple POS registers, you have to pay full price for a whole new system. Meaning that you are paying the same amount for an extra register, that you would be paying for a single register plus your entire back of house inventory system. I would be willing to pay a little extra for multiple registers, but not the same amount for a whole new system. In order to pull an inventory report, you have to export to excel. Would be much easier if you could pull an inventory report based on Department or Category.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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ShopKeep pricing

Starting from
$49/month
Pricing options
Subscription

ShopKeep features

Customer Database
Customizable Branding
Electronic Payments
Third Party Integration

API (414 other apps)
Activity Dashboard (260 other apps)
Activity Tracking (186 other apps)
Automatic Notifications (223 other apps)
Calendar Management (196 other apps)
Contact Database (146 other apps)
Contact Management (148 other apps)
Custom Fields (161 other apps)
Customizable Reporting (181 other apps)
Customizable Templates (198 other apps)
Data Import/Export (207 other apps)
Email Integration (212 other apps)
Reminders (199 other apps)
Reporting & Statistics (283 other apps)
Social Media Integration (193 other apps)
Surveys & Feedback (167 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

Videos and tutorials

Additional information for ShopKeep

Key features of ShopKeep

  • Inventory Management
  • Ring up sales in a flash
  • Robust Sales Reports
  • Take cash or credit
  • Employee Management and Time Clock
  • Build items to modify orders
  • Customer Relationship Management
  • Print or Email Receipts
  • Choose Your Own Credit Card Processor
  • Scan Barcodes
  • Tiered Employee Permissions
View All Features