ShopKeep Pricing, Features, Reviews & Comparison of Alternatives

ShopKeep Reviews

ShopKeep

The simplest way to make smarter business decisions.

4.13/5 (215 reviews)
7,609

ShopKeep overview

Everything ShopKeep does helps independent businesses to grow. Founded by a successful business owner, ShopKeep is an intuitive, secure, iPad point of sale system, with affordable software that empowers merchants to run smarter businesses.

It optimizes staffing and inventory, while offering sales reports and customer information on one seamless, cloud-based platform. By offering low-cost, integrated payment processing, as well as top-of-the-line point of sale hardware, ShopKeep represents a one-stop shop for all ambitious independent business owners who want to hit the ground running.

As important as the industry-leading features, is the free, award-winning support ShopKeep offers its 23,000 customers. Customers enjoy the peace of mind that comes with knowing ShopKeep has their back 24/7/365.

More and more small business owners are coming to the realization that ShopKeep is the difference between a business dream, and a dream business.
www.shopkeep.com

Pricing

Starting from
$49/month
Pricing options
Free trial
Subscription
Value for money

Devices

Business size

S
M
L

Markets

United States, Canada

Supported languages

English
ShopKeep screenshotShopKeep Point of Sale | The #1 Rated iPad POS SystemShopKeep screenshotShopKeep screenshotShopKeep screenshot

ShopKeep reviews

Value for money
Features
Ease of use
Customer support
  4.0
  4.0
  4.3
  4.0
Rena Grimaldo

The worst customer service I have ever received

Used daily for 2+ years
Reviewed 2017-08-07
Review Source: Software Advice

I have been a loyal customer for 5 years with 2 restaurants and Shopkeep in both restaurants and I would not but it in another shopkeep system based on the customer service that I have had recently.Shopkeep is easy to use for anyone. The back office is helpful and provides good information. I like that you can customize the pages to fit your needs.

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Adam GG

It seems they have gone downhill.....

Used daily for 1-2 years
Reviewed 2017-07-28
Review Source: Software Advice

If someone asks for a call don't email. I have lots of questions and need someone knowledgeable for a few minutes to answer them all. Email is inefficient when one of your "answers" leads to more questions and you can't get responses slowly. I would love one person to take ownership of issues and be in easily reachable until the issue is resolved. I don't like having to talk to a new person every time.The system is fairly easy to use and my new employees are able to learn it quickly. The bird's eye view is very helpful in knowing how we are doing day to day. I really like the comparisons to the same day last year and last month to see we grow month after month. I like the free MailChimp integration, They recently made a lot of updates that have made the system better and returns smoother.

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Noel Nosse

They sold products they haven't finished the programming on and do not work

Used other for less than 6 months
Reviewed 2017-06-23
Review Source: Software Advice

Shopkeep has been responsive, but: 1. Shopkeep encourages you to set up your items using in the form of "Variant" on their training videos, but then neglect to tell you that those items will not ever print on the ticket printer they sold you until you do a deep dive into their online library. 2. Shopkeep uses www.BigCommerce.com to set you up with an on-line e-commerce capacity. However, from May 29th through June 19th or so hundreds of use were unable to connect and use our E-commerce accounts because of a programming issue (like in #1) that they just weren't smart enough to handle promptly. When I asked for a refund on the $295 unusable printer...here was the response: Allen (6/22/2017, 3:14:45 PM): Thank you for contacting ShopKeep support! Give me a moment to pull up your account. Allen (6/22/2017, 3:15:39 PM): Hi Noel! It'll take me a minute to look into this, I'll get you an answer ASAP Me (6/22/2017, 3:15:50 PM): Thank you Allen (6/22/2017, 3:28:41 PM): Hey Noel, I'm still working with people on this. I haven't forgotten about you Allen (6/22/2017, 3:34:03 PM): Alright. I spoke with some of the supervisors, your sales rep, and your ShopKeep Expert. Greg confirmed that he recommended modifiers, not variants. Jeff confirmed that he didn't say that variants would work with a ticket printer. Given that the printer is more than 30 days from the date of purchase, we will not be accepting it back, per the policies laid out here: https://shop.shopkeep.com/returns Allen (6/22/2017, 3:35:03 PM): You do still have an hour with your ShopKeep Expert, Jeff, who would be more than willing to assist with transitioning to items with modifiers, and who can explain more about the printer's capabilities. There's an hour left, which would be 2 30 minute appointments. Me (6/22/2017, 3:39:23 PM): This is Theft!!! Of course he never said it would work. He never mentioned it. It is the SHOPKEEP system that is set up to suggest and recommend use of variants when you complete your set up. If you will not refund then I will consider myself wronged and review accordingly. Allen (6/22/2017, 3:43:44 PM): Noel, this is not theft. Neither the sales rep nor the SKE suggested using variants for food, because they will not print to the ticket printer. The support article clearly states that variant items will not print to a ticket printer. http://www.shopkeep.com/support/inventory-management/adding-an-item-with-variants Allen (6/22/2017, 3:44:22 PM): Your printer will print food items with modifiers, and is intended to be set up that way. Me (6/22/2017, 3:58:46 PM): THAT ARTICLE IS CLEAR AND ONLY AFTER I SPOKE WITH LAYLA LAST WEEK WAS I MADE AWARE OF THAT ARTICLE!!!! Me (6/22/2017, 3:59:31 PM): NEVER EVER BEFORE TODAY HAS ANYONE EVEN MENTIONED SUCH A THING AS MODIFIERS. RIGHT FROM THE START THE SYSTEM GUIDES YOU TO USE VARIANTS!! Allen (6/22/2017, 4:00:31 PM): Noel, Greg and Jeff both suggested modifiers, as did Ryan. The support articles were sent to you in an email before your first appointment with Jeff. Me (6/22/2017, 4:01:20 PM): NO. SENDING SOMETHING AMID A MIX OF INFO IN AN EMAIL IS NOT NOTIFICATION; IF THAT WAS DONE, TO MAKE ANY ONE AWARE THEY SHOULD NOT FOLLOW THE ADVICE OF THE SHOP KEEP SYSTEM DURING SET UP. Allen (6/22/2017, 4:06:15 PM): I'm sorry that you feel like the information wasn't clear enough. Transitioning your items to modifiers will allow the printer to print tickets for those food items. As we've stated, Jeff can help you with that during an appointment. You still have an hour of time with him available. Available to talk to via chat at extended hours...though you wait a long time between sentences and better not have a client come in needing attention because then you will get dropped and or distracted and have to start over.

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Kevin Salas

SALES TAX NIGHTMARE!

Used daily for 2+ years
Reviewed 2017-05-18
Review Source: Capterra

We learned to be very careful, software isn't perfect and Shopkeep fail miserably.Calculated sales tax correctly until latest update. Price just changed to $69 a month which is a scam to charge for crazy sales tax errors

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Christopher Bray

Rescued us from a POS of perpetual problems

Used daily for 1-2 years
Reviewed 2017-01-10
Review Source: Capterra

When we first transitioned from a legacy POS to an iPad-based POS, we'd gone with another product that seemed perfect. Unfortunately, that product was like buying a house and discovering a day in and day out that it was full of mold, had cracks in the foundation and other structural problems, and the repair people tasked with helping you seemed trained to make things worse. It required constant attention in order to ensure very basic functionality, crashed constantly, caused massive headaches with credit card processing, and everyone from our account rep to her bosses to "tech support" was so clueless, one could write a sitcom with the stories. We shopped around for our replacement, making sure to ask all the questions and investigate to the best of our abilities so as not to end up in the same place. We found ShopKeep and could not be more pleased with the results. I cannot overstate how completely opposite every interaction with ShopKeep has been compared with the competitor we replaced. Every question has been answered satisfactorily, every issue dealt with (and not forgotten by an overwhelmed support crew), and every guarantee upheld. Even better, the application itself functions as advertised, so we are not spending actual hours of our time making something work; it just works. We don't experience crashing, lost data, unsolvable credit card processing nightmares, and the rare calls to tech support are quick and painless. There may not be as many back-end bells and whistles in terms of reporting and inventory, but these are always in development, and I feel comfortable saying that when these new elements are introduced they will function as described. The app is clean, intuitive to learn, easy to use, and the resources made available, detailed online instructions, videos, etc. combined with helpful, engaged, communicative staff at all levels ¿ have made ShopKeep a hero to us. If I ever notice ShopKeep being used at another business, I always make a point to ask about it and find the same enthusiastic appreciation I'm trying to convey here. (Whereas I do the same with the competitor we ditched, and always see their eyes glaze over.) I highly recommend ShopKeep and know that users will be as satisfied as we are to have found them. Clean design, easy & intuitive to learn, very stable i.e. does not crash, connectivity has never been an issue, back-office works well in its current format. Tech support always available, helpful, and willing to go the extra step to help when they do not immediately have the answer. Simplicity, meaning one is not overwhelmed with more features than one could use (and which could be rendered pointless if overall stability is a challenge). Fairly flexible layout for the iPad menus. Very straightforward to set-up, and the online resources are comprehensive. I taught myself everything in an afternoon, and staff all took to it quite easily. I have not had to spend hours and hours trying to establish functionality with a line of customers staring at me.

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ShopKeep pricing

Starting from
$49/month
Pricing options
Free trial
Subscription

ShopKeep features

CRM Integration
Customer Database
Customizable Branding
Electronic Payments
Third Party Integration

API (271 other apps)
Activity Dashboard (128 other apps)
Activity Tracking (91 other apps)
Automatic Notifications (123 other apps)
Automatic Reminders (122 other apps)
Calendar Management (118 other apps)
Contact Database (94 other apps)
Custom Fields (98 other apps)
Customizable Reporting (105 other apps)
Customizable Templates (99 other apps)
Data Import/Export (116 other apps)
Email Integration (115 other apps)
Mobile Integration (91 other apps)
Reporting & Statistics (106 other apps)
Social Media Integration (109 other apps)

Category Leaders ranking

Reviews
Integrations
Mobile
Media
Security

#7 in Point of Sale (POS)

View full ranking
47
15
6
16
10

#18 in Inventory Management

View full ranking
47
15
6
18
8

GetApp’s ranking highlights the top 25 apps in different categories on GetApp. If an app is listed in more than one category, it has the potential to be ranked in each of these categories. The ranking is independent of any commercial campaign an app vendor has with GetApp. The ranking is based on 5 data points, each scored out of 20: reviews, integrations, mobile apps, media presence, and security.

ShopKeep also features in these categories:

Additional information for ShopKeep

Key features of ShopKeep

  • Inventory Management
  • Ring up sales in a flash
  • Robust Sales Reports
  • Take cash or credit
  • Employee Management and Time Clock
  • Build items to modify orders
  • Customer Relationship Management
  • Print or Email Receipts
  • Choose Your Own Credit Card Processor
  • Scan Barcodes
  • Tiered Employee Permissions
View All Features