ShopKeep Features

ShopKeep

The simplest way to make smarter business decisions.

4.23/5 (680 reviews)

ShopKeep Feature Summary

  • Inventory Management
  • Ring up sales in a flash
  • Robust Sales Reports
  • Take cash or credit
  • Employee Management and Time Clock
  • Build items to modify orders
  • Customer Relationship Management
  • Print or Email Receipts
  • Choose Your Own Credit Card Processor
  • Scan Barcodes
  • Tiered Employee Permissions

Competitor Feature Comparison

ACH Payment Processing
Access Control
Accounting Integration
Alerts / Escalation
Attendance Tracking
Barcode Scanning
CRM Integration
Campaign Management
Cost Tracking
Credit Card Processing
Customer Database
Customizable Branding
Data Import
Data Synchronization
Discount Management
Electronic Payments
Email Marketing Management
Employee Management
Engagement Analytics
Gift Card System
Inventory Management
Inventory Tracking
Loyalty Program
Monitoring
Offline Access
POS
Partial Payments
Permission Management
Promotions Management
Real Time Monitoring
Real Time Reporting
Real Time Updates
Receipt Management
Sales Reporting
Sales Tax Management
Summary Reports
Third Party Integration
Time Clock
Learn moreCompare App
ACH Payment Processing
Access Control
Accounting Integration
Alerts / Escalation
Attendance Tracking
Barcode Scanning
CRM Integration
Campaign Management
Cost Tracking
Credit Card Processing
Customer Database
Customizable Branding
Data Import
Data Synchronization
Discount Management
Electronic Payments
Email Marketing Management
Employee Management
Engagement Analytics
Gift Card System
Inventory Management
Inventory Tracking
Loyalty Program
Monitoring
Offline Access
POS
Partial Payments
Permission Management
Promotions Management
Real Time Monitoring
Real Time Reporting
Real Time Updates
Receipt Management
Sales Reporting
Sales Tax Management
Summary Reports
Third Party Integration
Time Clock
Visit WebsiteCompare App
ACH Payment Processing
Access Control
Accounting Integration
Alerts / Escalation
Attendance Tracking
Barcode Scanning
CRM Integration
Campaign Management
Cost Tracking
Credit Card Processing
Customer Database
Customizable Branding
Data Import
Data Synchronization
Discount Management
Electronic Payments
Email Marketing Management
Employee Management
Engagement Analytics
Gift Card System
Inventory Management
Inventory Tracking
Loyalty Program
Monitoring
Offline Access
POS
Partial Payments
Permission Management
Promotions Management
Real Time Monitoring
Real Time Reporting
Real Time Updates
Receipt Management
Sales Reporting
Sales Tax Management
Summary Reports
Third Party Integration
Time Clock
Visit WebsiteCompare App

Mobile apps

iOS App


315 reviews

Requires iOS 10.0 or later. Compatible with iPad.

Android App


110 reviews

ShopKeep Feature Reviews

25 reviewers had the following to say about ShopKeep's features:

Brian Breining

Great Flexible software

2019-10-21

Flexible and mobile POS

Pros

Easy to use and install on familiar devices

Cons

No customizable reports.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Melinda Spears

Ok but pricey for what you get

2018-10-12

Pros

Works great for retail sales and inventory management. Easy to add items and price changes on the fly.

Cons

Reporting is awful. Integration with accounting software is available but the cost is prohibitive for small businesses.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Monthly

Likelihood to recommend

5/10
Source: Software Advice
Helpful?   Yes   No
Read more
Carin Giga

Mixed Reviews

2019-10-19

Pros

Intuitive inventory management.

Cons

There is no way to download daily net sales. The data exists in chart form, but we cannot download the data.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

6/10
Source: Capterra
Helpful?   Yes   No
Read more
Luis Mantica

Very happy !!

2017-01-10

Great backoffice reporting, very easy interface and management!

Pros

Very easy interface. Good service support.

Cons

Wish there was statement or reports of accounts receivable paid or unpaid, and if paid ... details of payment.

Rating breakdown

Value for money
Ease of use
Features

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Chris Jones

Simple and Intuitive

2016-10-13

The interface is simple and intuitive. Exports, reports, and integration prove useful to external partners.

Pros

Intuitive, user-friendly, great statistical reports

Cons

don't have any yet

Rating breakdown

Value for money
Ease of use
Features

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering ShopKeep

This is a great product for small business. There's several good competitors out there, but this one is a serious competitor.

Source: Software Advice
Helpful?   Yes   No
Read more
Jacqua Carr

Great Customer Experience

2019-10-25

I needed an automated POS and inventory management system.

Pros

We are beta testing the Android register and have found it to be very user friendly. The reporting features it lacked were quickly added to the next release, which I was very happy to see.

Cons

It is also difficult to accurately import the products from ShopKeep back office .

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Rimi Abuhussein

Customizable Interface a plus

2019-08-05

Good features aside from some minor clunky issues to get past, but the best option we loved is the customizable inputs and register!

Pros

The ability to be very creative with the interface made for a good variety of input options and flexibility for my upcoming bistro project.

Cons

Also integration was somewhat difficult, although that may be down to our own expectations initially.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Occasionally

Likelihood to recommend

7/10
Source: Software Advice
Helpful?   Yes   No
Read more
Richard Hylton

Great for innovation and efficiency

2019-06-20

Pros

We do not have to spend time with checkout complications and it's easy to train new users.

Cons

The data files that can be downloaded do not have enough common fields that would enable full use of a relational database to customize information and reports that are most useful to our operation...or yours.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Paula Trenda

Great for a small store

2017-01-09

My main complaint is that I haven't been able to figure out how to get the reports to be central and not eastern time zone.

Pros

Ease of use, simple interface, time clock/staff feature

Cons

Some of the reports are weird or I can't get exactly what I want; my register reports on the dashboard are always East coast versus Central time.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Naomi Loeslie

ShopKeep review

2019-06-25

Pros

Great report features Excellent customer service

Cons

make new item entry easier - let us delete fields we don't use / customize entry screen make printing labels easier - create tab to quick print a label make searching items easier - let us search by our supplier item id or any other field

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Jake Douglas

User-Friendly Software

2016-11-03

I'd love to see more customizable reports than what ShopKeep offers, but it still does the trick to get most of the information you need (if it is setup correctly).

Pros

User friendly interface for setup and use - incredibly easy to train new employees.

Cons

The reporting is limited and lacks options to customize.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Monthly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Connie Striplen

Efficient, friendly system! Sorry I waited so long to switch!

2019-06-27

Great, from start to finish.

Pros

Ease of use, thorough reporting, everything!

Cons

Regarding contacting customer service: it used to be quick to contact Shopkeep.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Mark Mehl

Great Software

2019-10-21

It's easy to look up statistics and information whenever you'd like.

Pros

Shopkeep is very customizable and easy to use.

Cons

I prefer to keep some things local for customer service purposes.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Beth Fugitt

Sales tracking software

2020-02-10

It gets the job done but could use a design upgrade

Pros

Keeps track of sales and sales tax for reporting purposes Reporting financials for the board.

Cons

The layout leaves a lot to be desired Responsive design not in force; mobile viewing not good.

Rating breakdown

Ease of use
Features

Time used: 6-12 months

Frequency of use: Occasionally

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Meg Hopkins

Support and th it’s patties

2019-10-29

Overall really really good Lately the coroner service is super hard to reach (even with an upgraded plan) Any needed help with third party services (gift cards or credit card processing ) is horrible and not accurate If you have a problem no survey is sent after only if it’s been a positive conversation

Pros

Intuitive and easy to train Good reporting for small retail colonists

Cons

Reporting doesn’t show inventory levels with each sales recap

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Brayden Summerlin

Not for restaurants!

2018-05-24

None

Pros

Its Pretty Responsive customer service no more to add.

Cons

Slow software development No raw goods management thats worth anything Many feature are there but aren't built well enough to be useful.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

0/10
Source: Capterra
Helpful?   Yes   No
Read more
Sarah O'Connor

ShopKeep goes above and beyond

2019-03-01

Pros

I LOVE all of the reports available through ShopKeep.

Cons

I wish I could integrate ShopKeep with my inventory tracking system, Ecomdash.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Cindy Garmhausen

Shopkeep works for me!

2019-06-29

Can easily review various reporting data to determine changes needed in pricing, operation hours, performance, inventory control.

Pros

Ease of processing transactions and integration with accounting and marketplace software.

Cons

Not able to easily perform inventory analysis

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Brian Mellis

Great system for most any business..

2019-06-20

Very easy to set up and seamless system support is key.

Pros

The ability to manage inventory, the sales and item level reporting, the management reports, and the ability to track my business through a phone app off premise.

Cons

Not mush to dislike..I would like to tweak a couple of reports and inventory and cycle count adjustment tracking (sorting) but all in all very happy with the system overall.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Larry Payne

Ultra Small Business use of Shopkeep POS

2019-06-20

I can do my TN Sales and Use Tax submission with one report monthly.

Pros

Data collection and pricing applications

Cons

Poor explanation of fields in program and an example of how it is used in a business like mine.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Matt Franko

Great POS solution for small retail/restaurant users.

2016-01-19

Pros

ShopKeep is easy to use and customer service is great.

Cons

Can be difficult/take time to export certain reports.

Rating breakdown

Ease of use
Features
Customer support

Time used: 1-2 years

Likelihood to recommend

10/10

Recommendations to others considering ShopKeep

For us, it is a good value and ease-of-use is better compared to competitors. I would still evaluate other POS software providers as personal preferences may be different, as well as use requirements. Great for a small retail/restaurant setting, which is what we use it for.

Source: Software Advice
Helpful?   Yes   No
Read more
Tina Haney

Better Reports

2019-03-08

It's been good to get my customers in the datatbase, so I can email newsletter.

Pros

It was fairly easy to set up and use. Good customer data base

Cons

It won't let you download or export invoice for a customer and print if off.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Barbara Taylor

Excellent PoS Solution for Small Business.

2019-03-12

Ease of use and remote working for multiple parties. Time tracking via PoS is great as well.

Pros

Easy customization and updates.

Cons

That I need to use your cc processor to use the chip reader.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
James Jackson

Ease of Use Front End and Back End

2019-06-13

We are able to adapt the system to work in all areas by setting up different pages for different areas of the business or used in combination as the transaction categories are available on all 3 registers whether being used at the bar, in the restaurant or at the lodge & c store. Customer Service has been great.

Pros

Credit card processing/ tracking and reports are easy to work with.

Cons

It opens up to theft of items or cash payment of items set at zero default price with price on modifiers and does not track the Items themselves.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Jeff Covell

Shopkeep review from a tattoo business

2019-03-01

We love shopkeep, it’s very easy to use, everyone catches on quick & I love the ease of use for backoffice. The customer support is great too & always a huge help when I need it!

Pros

I love the ease of use, reliability, cost, integration, support & design

Cons

I dislike the inability to easily review certain types of sales and look up statistics based on more options, such as being able to see my sales for just Wednesday’s compared to other days of the week & actually be able to see dollar amounts vs just a graph.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more