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accesso ShoWare

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Build Loyal Patrons and Maximize Ticket Sales.

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accesso ShoWare Pricing, Features, Reviews and Alternatives

accesso ShoWare product overview

Price starts from

1

What is accesso ShoWare?

The accesso ShoWare ticketing suite is a PCI-certified cloud-based ticketing system for live events of all kinds, with powerful tools for general admission and reserved seat ticketing.

Key benefits of using accesso ShoWare

COVID-19 updates:
- Users can now sell tickets to live streaming events through an integration with WOWZA.
- Spaced seating features help keep your guests safe and makes it easier to follow CDC guidelines.
- Patron Credits allow your venue to refund ticket sales to an individual credit, as an alternative to direct refunds.
- The system includes templates to use for contact tracing.
- Special messaging provides more room for you to notify guests about updates and important protocol.
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Sell more tickets with intuitive eCommerce storefronts, engaging and customizable ticketing pages, flexible packages and real-time seat selection.

Increase ROI with features like dynamic pricing, bundles, an optional call center, donations, memberships, group sales and more.

Integrated access control systems prevents double scanning of tickets at different entry points, and allow for re-entry by scanning tickets in and out.

Clients can set their own fees, including convenience fees, facility fees, order processing fees, and delivery fees, and either include these in the ticket price, or show them separately.

The accesso ShoWare solution captures sales and contact information from every ticket purchase, which users can then access directly. Guest checkout is also available.

Users can create an unlimited number of venues and seat map configurations, both of which can be copied and edited.

Streamline email marketing with targeted segmentation tools and the ability to schedule and send emails directly from your ticketing system.

Understand the patron journey with over 70 reports that give you the business insights you need to optimize your operations.

Add on our optional call center support service to help reduce the strain on your event or box office staff. Agents are highly trained to sell tickets and provide excellent support to your customers.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

24/7 (Live rep)
Phone Support
Email/Help Desk
Knowledge Base

Training options

Webinars
In Person
Documentation
Live Online
Videos

accesso ShoWare pricing information

Value for money

4.7

/5

48

Starting from

1

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

accesso ShoWare features

Functionality

4.6

/5

48

Total features

62

5 categories

Most valued features by users

Reporting/Analytics
Third-Party Integrations
Reporting & Statistics
Data Import/Export
Mobile Access
Customizable Branding
Email Marketing
Customizable Reports

Functionality contenders

accesso ShoWare users reviews

Overall Rating

4.7

/5

48

Positive reviews

96

%

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9.14/10
Rating distribution

5

4

3

2

1

33

13

2

0

0

Pros
We were the very first customer of ShoWare so we have seen the product/software grow since 2004. The ease of use has reached a wonderful level.
The best pro about this software is the user friendly, easy to navigate and most important, I really like the user friendly help tab.
We have been pleased with the great customer service accesso ShoWare has provided us over the years. They have gone above and beyond to accommodate our requests and continue to improve.
Cons
As with most systems, the inability to change the delivery method on a completed order and not being able to do a partial refund seamlessly can be a bit of a burden.
The concert tickets are also sold on the system but customers get confused by the basket.
Struggle to find much bad to say - Some changes more difficult than others to manage.

Overall rating contenders

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Steve F.

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Easy to train volunteers and to pull reports. Gets the information I need.

Reviewed 7 years ago

knowing that our sales are being recorded in a safe and secure method.

Pros

Ease of use. Friendliness and helpfulness of support and sales teams. Much better reports from the old system we used prior to conversion. More flexibility for online offers. Much better response from our clients on the ease of use during online purchases. Better subscription processes. When I discover a "bug" in a procedure, the team is there to help resolve the issues. Flexibility of changing things on the fly. The support team is always willing to put in our suggestions we might have to improve the system when we might find things that others might be able to use as well.

Cons

With every system I have used in my 30 years in the ticketing industry there are always things that one would wish the new system to do. Some ideas coming from other systems, to others coming from volunteers, staff and administration asking if the system can do "this". After working on several different platforms, I know there is not a perfect system that can accommodate every need. Being a non-profit organization with limited funds it is sometimes too expensive to customize reports which results in having to run several reports to get all the information that I need and combine them into one for the administration, but I appreciate the reports are there that give me the information I need.

Vendor response

Hello Steve, Thank you for taking the time to review us on Capterra! We are glad that you find our accesso ShoWare solution easy to use, and it's great to hear that your patrons are enjoying it as well! Thanks again for sharing. - accesso

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Amber P.

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Best Ticket Software I Have Ever Used!

Reviewed 7 years ago

User-friendly, easy to navigate, up to date software, great upgrades, amazing customer service.

Pros

I have used many different ticketing softwares in my career, and Showare is by far the most user friendly...both for our end of things and for our patrons. After moving to Showare, we saw a 50% increase in internet sales, and our patrons actually commented what a great upgrade it was. I also like how quickly I can build shows and get them on sale to the public. Being on constant time restraints, it's nice to have so many quick capabilities. Perhaps the best thing about Showare is the client services team. Any question or issue is resolved incredibly fast. Sometimes we don't even know of an issue, and it's already remedied, and we are made aware ASAP. They take wonderful care of us and listen to all of our questions and ideas.

Cons

When we first decided on Showare, there were a few reports and capabilities that Showare did not perform, that we were used to having. Instead of turning us away, they listened to us and helped us create a new report for our needs. Additionally, there have been things that we thought would be great additions to the system, not only for us, but to other venues as well. A few upgrades later...there they were!

Vendor response

Hi Amber, Thank you for your review! We're so thrilled to hear that you are enjoying the revenue-driving features of our accesso ShoWare solution and that our client services team is taking such great care of you. It's great to see that your own patrons enjoy using the solution, too. Thanks again for sharing.

CV
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Courtney V.

Marketing and Advertising, 501-1,000 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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Great Customer Service Team, Still Making Improvements to the Software

Reviewed 3 years ago
Pros

The customer service team at ShoWare is very quick and willing to help work through any issues.

Cons

The software is not very intuitive, it requires a lot of trial and error to learn best practices, but the team is always willing to add improvements.

Vendor response

Hello Courtney, Thank you for your review! We're glad to see that you are receiving great support from our team and would love to help you get more comfortable with the platform. Please feel free to contact us if we can help! We also have resources on our website at accesso.com/learn. Thanks again for taking the time to share!

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Amanda S.

Government Administration, 1,001-5,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Ease of use paired with helpful and genuine customer service.

Reviewed 5 years ago

We our very pleased with the software and appreciate the team at accesso ShoWare! Items such as setting up multiple dynamic pricing changes in advance and being able to hit "enter" after a keyword search (which might seem minor) are small pieces of continuous upgrades that are huge time savers and continue to grow our excitement for the product.

Pros

Being new to the industry 4.5 years ago, accesso ShoWare is the only ticketing software I have used, and I couldn't imagine using anything else! Box Office associates and patrons alike find it very easy to navigate. After our venue decided to make some big changes to the seat numbering over the summer, our client services rep was very thorough and patient in helping me navigate through the process. What could have been a cumbersome project was made much easier due to his efforts.

Cons

A lot of patrons forget passwords/change email addresses, etc. and create new accounts instead updating their current account(s). I would love to be able to merge duplicate patrons accounts together.

Vendor response

Hi Amanda, Thank you for your review! We're glad to see that our continuous user experience improvements are making a difference in your day-to-day operations -- we're huge fans of saving time, too! If you have ideas for other features please don't hesitate to reach out.

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Brian K.

Nonprofit Organization Management, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

In a world of complexity, Accesso ShoWare and their ease of use is a breath of fresh air.

Reviewed 5 years ago

ShoWare is a great product for any venue looking for an easy system to use that allows the ability for the Box Office management to create and control their events. This take the stress off of relying on another entity to create your manifests and hope they finish on time.

Pros

The ease and control of building your own Events and Performances and simple point and click functionality allows for easy training of rotating staff throughout the year. The flexibility the system and the support team has for our unique style of selling tickets has been quite a blessing.

Cons

As with most systems, the inability to change the delivery method on a completed order and not being able to do a partial refund seamlessly can be a bit of a burden. Thankfully these scenarios don't come into play too often and we can work around them.

Vendor response

Thank you for your review, Brian! We're happy to see that you are enjoying the flexibility of the system and find it easy to train your staff.

accesso ShoWare FAQs

Q. What type of pricing plans does accesso ShoWare offer?

accesso ShoWare has the following pricing plans:
Starting from: $1.00
Free Trial: Available


Q. Who are the typical users of accesso ShoWare?

accesso ShoWare has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Small Business


Q. What languages does accesso ShoWare support?

accesso ShoWare supports the following languages:
English, Portuguese, Spanish


Q. Does accesso ShoWare offer an API?

No, accesso ShoWare does not have an API available.


Q. What other apps does accesso ShoWare integrate with?

accesso ShoWare integrates with the following applications:
Google Analytics 360, GoodData, Meta for Business


Q. What level of support does accesso ShoWare offer?

accesso ShoWare offers the following support options:
24/7 (Live rep), Phone Support, Email/Help Desk, Knowledge Base

Common accesso ShoWare comparisons

accesso ShoWare logo
Tix logo
accesso ShoWarevsTix

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