App comparison

Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.

accesso ShoWare Logo
accesso ShoWare
4.7
(48)

Write a review

Build Loyal Patrons and Maximize Ticket Sales.

visit website

(2)

accesso ShoWare Features

Features Summary

Functionality

4.6

/5

48

Total features

64

5 categories

accesso ShoWare features

Access Controls/Permissions
Activities Booking
Attendance Management
Attendee Management
Barcode/Ticket Scanning
CRM
Concessions Management
Credit Card Processing

Common features of Reservations software

API
Access Controls/Permissions
Activities Booking
Activity Dashboard
Alerts/Notifications
Appointment Management
Availability Management
Billing & Invoicing

Price starts from

ic-pricetag

No pricing info

Pricing options
Free plan
Subscription
Free trial

Screenshots

Contenders comparison

Functionality

4.6

/5

48

Price starts from

ic-pricetag

No pricing info

visit website

Total Features

64

Unique features

  • Ticket Brokering

  • Sales Trend Analysis

  • Concessions Management

  • Customer Support

Functionality

4.7

/5

5.4K

Price starts from

15

Per month

visit website

Total Features

115

Features in Common

25

Unique features

  • Calendar Sync

  • Appointment Scheduling

  • Group Scheduling

  • Branch Optimization

Functionality

4.5

/5

4.6K

Price starts from

ic-pricetag

No pricing info

learn more

Total Features

57

Features in Common

36

Unique features

  • Marketing Automation

  • Group Registration

  • Volunteer Management

  • API

Common accesso ShoWare comparisons

accesso ShoWare logo
TicketSpice logo
accesso ShoWarevsTicketSpice
accesso ShoWare logo
Tix logo
accesso ShoWarevsTix

Reviewers who mentioned features said:

AvatarImg
AvatarImg

Steve F.

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Easy to train volunteers and to pull reports. Gets the information I need.

Reviewed 5 years ago

knowing that our sales are being recorded in a safe and secure method.

Pros

Ease of use. Friendliness and helpfulness of support and sales teams. Much better reports from the old system we used prior to conversion. More flexibility for online offers. Much better response from our clients on the ease of use during online purchases. Better subscription processes. When I discover a "bug" in a procedure, the team is there to help resolve the issues. Flexibility of changing things on the fly. The support team is always willing to put in our suggestions we might have to improve the system when we might find things that others might be able to use as well.

Cons

With every system I have used in my 30 years in the ticketing industry there are always things that one would wish the new system to do. Some ideas coming from other systems, to others coming from volunteers, staff and administration asking if the system can do "this". After working on several different platforms, I know there is not a perfect system that can accommodate every need. Being a non-profit organization with limited funds it is sometimes too expensive to customize reports which results in having to run several reports to get all the information that I need and combine them into one for the administration, but I appreciate the reports are there that give me the information I need.

Vendor response

Hello Steve, Thank you for taking the time to review us on Capterra! We are glad that you find our accesso ShoWare solution easy to use, and it's great to hear that your patrons are enjoying it as well! Thanks again for sharing. - accesso

AvatarImg
AvatarImg

Amber P.

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Best Ticket Software I Have Ever Used!

Reviewed 5 years ago

User-friendly, easy to navigate, up to date software, great upgrades, amazing customer service.

Pros

I have used many different ticketing softwares in my career, and Showare is by far the most user friendly...both for our end of things and for our patrons. After moving to Showare, we saw a 50% increase in internet sales, and our patrons actually commented what a great upgrade it was. I also like how quickly I can build shows and get them on sale to the public. Being on constant time restraints, it's nice to have so many quick capabilities. Perhaps the best thing about Showare is the client services team. Any question or issue is resolved incredibly fast. Sometimes we don't even know of an issue, and it's already remedied, and we are made aware ASAP. They take wonderful care of us and listen to all of our questions and ideas.

Cons

When we first decided on Showare, there were a few reports and capabilities that Showare did not perform, that we were used to having. Instead of turning us away, they listened to us and helped us create a new report for our needs. Additionally, there have been things that we thought would be great additions to the system, not only for us, but to other venues as well. A few upgrades later...there they were!

Vendor response

Hi Amber, Thank you for your review! We're so thrilled to hear that you are enjoying the revenue-driving features of our accesso ShoWare solution and that our client services team is taking such great care of you. It's great to see that your own patrons enjoy using the solution, too. Thanks again for sharing.

AvatarImg
AvatarImg

Amanda S.

Government Administration, 1,001-5,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Ease of use paired with helpful and genuine customer service.

Reviewed 4 years ago

We our very pleased with the software and appreciate the team at accesso ShoWare! Items such as setting up multiple dynamic pricing changes in advance and being able to hit "enter" after a keyword search (which might seem minor) are small pieces of continuous upgrades that are huge time savers and continue to grow our excitement for the product.

Pros

Being new to the industry 4.5 years ago, accesso ShoWare is the only ticketing software I have used, and I couldn't imagine using anything else! Box Office associates and patrons alike find it very easy to navigate. After our venue decided to make some big changes to the seat numbering over the summer, our client services rep was very thorough and patient in helping me navigate through the process. What could have been a cumbersome project was made much easier due to his efforts.

Cons

A lot of patrons forget passwords/change email addresses, etc. and create new accounts instead updating their current account(s). I would love to be able to merge duplicate patrons accounts together.

Vendor response

Hi Amanda, Thank you for your review! We're glad to see that our continuous user experience improvements are making a difference in your day-to-day operations -- we're huge fans of saving time, too! If you have ideas for other features please don't hesitate to reach out.

AvatarImg
AvatarImg

Brian K.

Nonprofit Organization Management, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

In a world of complexity, Accesso ShoWare and their ease of use is a breath of fresh air.

Reviewed 4 years ago

ShoWare is a great product for any venue looking for an easy system to use that allows the ability for the Box Office management to create and control their events. This take the stress off of relying on another entity to create your manifests and hope they finish on time.

Pros

The ease and control of building your own Events and Performances and simple point and click functionality allows for easy training of rotating staff throughout the year. The flexibility the system and the support team has for our unique style of selling tickets has been quite a blessing.

Cons

As with most systems, the inability to change the delivery method on a completed order and not being able to do a partial refund seamlessly can be a bit of a burden. Thankfully these scenarios don't come into play too often and we can work around them.

Vendor response

Thank you for your review, Brian! We're happy to see that you are enjoying the flexibility of the system and find it easy to train your staff.

AvatarImg
AvatarImg

Steve F.

Performing Arts, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Showare is a great value for the money

Reviewed 4 years ago

Selling ticket on line and up selling to the patrons as they are buying one show and might be interested in other upcoming shows. Our accountant is much happier with the reports and the ease of use pulling information from the system to balance the daily books.

Pros

The ease of training new people on the system. Our patrons love the online purchase procedure. The ease of setting up a season and individual shows for sale. The reports cover almost everything you can imagine and you can also have them customize reports (at a cost of course) but it is well worth the value.

Cons

I mentioned the reports are great, but there is always room for improvement and could always add more reports as you never know what you are going to need next.

Vendor response

Thank you for your review, Steve! So glad to see you are utilizing the up-selling features of accesso ShoWare to drive sales. If you have suggestions on future reports please let us know!

AvatarImg
AvatarImg

Tracy G.

Internet, 11-50 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Showare has changed the way we sell tickets for the better. It is truly a worry free process.

Reviewed 5 years ago

Our ticket selling process has streamlined and is now a no stress experience. We never worry about our sales running without a hitch. That peace of mind is invaluable to us as manage ticket access to the fans of some of the biggest musicians in the industry.

Pros

The process is streamlined and there are no surprises. It's easy to track current sales and report on them later. The recent updates to the software have made huge strides towards ease of use and flexibility. We have very active patrons and the servers never get overloaded so everyone leaves happy and with tickets. Our account manager is extremely communicative. He checks in on us and monitors every sale. We couldn't do it without him!

Cons

Set up is tedious if working with a tour of multiple venues. It's not hard but it does take time to set up each individual seat map. I would love if we could update seat maps after they're applied to a performance. Otherwise well done!

Vendor response

Hi Tracy, Thank you for your review! We're happy to hear that you are enjoying our recent updates as well as a streamlined and no-stress ticket selling experience overall. We will pass along your feedback about the seat maps to our product team. Thanks again for sharing! - accesso

AR
AvatarImg

Verified reviewer

Philanthropy, 11-50 employees

Used other for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Easy to use, ShoWare is a good choice for ticketing

Reviewed 5 years ago

ShoWare allows us to advertise and sell tickets to many many events throughout the year.

Pros

ShoWare is a reliable tool to track ticket sales and manage our box office. It seems to be improving and we've received compliments on it from our patrons.

Cons

ShoWare generates reports on ticket sales etc, but that isn't integrated into our other databases. We struggle managing that data, but that isn't exactly a limitation of the software.

Vendor response

Thank you for your review! We are glad to hear that your patrons and box office are enjoying our accesso ShoWare solution. If you have questions about reporting please don't hesitate to reach out to your Client Services Manager so they can help.

DC
AvatarImg

Darcie C.

Performing Arts, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Stellar Support

Reviewed 2 years ago

We could not be happier with the support of our incredible ShoWare rep, [SENSITIVE CONTENT]. She always responds in a timely manner and if she is out we always have a response from a college of hers to check-in and be sure we have what we need. They are incredibly attentive and helpful.

Pros

ShoWare is easy to teach to box office staff and offers a lot of features in the back end with reporting and system configuration. We were impressed with how much we could adjust to support virtual programming during the pandemic and appreciate new features like socially distanced seating maps. More than anything we are so grateful for the incredible support we always get from our ShoWare representative. The knowledgebase is a wonderful resource and the support center tracks all past inquiries, so that serves as a great resource too. Overall we have been very happy with ShowWare.

Cons

At times there are some aspects of the patron experience that we wish were a bit easier, like bolder messaging to help lead them through the online purchasing experience. Though we do appreciate the option to customize our own messaging to help with specific issues we see coming up for multiple patrons.

Vendor response

Hi Darcie, Thank you for your review! We are glad to see that you found it easy to adjust your ticketing to support different programming during the pandemic-- and especially, that you are happy with your client services manager! We will take your suggestions back to our product team, and if there are others that you have, please don't hesitate to let us know.

KS
AvatarImg

Katie S.

Entertainment, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Switching to accesso Showare was the best decision we made!

Reviewed 5 years ago

We have seen more patrons, more effective marketing strategies, faster sales, and many more benefits from this software.

Pros

accesso Showare is a great program which made our theater's ticketing process more efficient, effective, and allows us to spend our time focusing on great customer service. The fees are affordable, and the ease of use is unbeatable. We love the customer service they provide us too. Our patrons can pick their seats, make donations, and search our schedule with ease. Our staff can ring sales, take orders, and print tickets seamlessly. We would (and often do) recommend it to anyone.

Cons

No cons were added to this review

Vendor response

Hi Katie, Thank you for your review and for recommending us! We're glad to hear both you and your patrons are finding our accesso ShoWare solution to be user-friendly, efficient and effective. It's great to hear that Staller Center has been able to attract more patrons and create effective marketing strategies with our software, too! Thanks again for sharing. - accesso

SR
AvatarImg

Stacy R.

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Excellent. Customer service is stellar

Reviewed 5 years ago
Pros

The ability to have access to many back-end features. Ease of use once learned. The many features that have the ability to drive revenue.

Cons

The data entry fields do not auto fill with proper punctuation on the web/back end. ie, capitalized first name, hyphens in phone #'s etc. Not all reports are downloadable. There is not one report that has comprehensive information ( info from patron order address report and ticket buyer report would be helpful)

Vendor response

Hi Stacy, Thanks for your review! We are happy to hear that you are enjoying the revenue-driving features of our solution as well as our customer service. We will have your Client Services Manager contact you shortly to review options for comprehensive reporting. We have the ability to provide tailored reports through customization although your CSM may be able to help you find what you¿re looking for in one of our 90 standard reports. Thanks again for your feedback!

LR
AvatarImg

Lydia R.

Music, 201-500 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Great ticketing system!

Reviewed 4 years ago

Our customer service rep was an absolute pleasure to work with! He was extremely helpful and attentive, with quick responses to any questions that may arise.

Pros

The customization, reporting and messaging capabilities make it possible to create beautiful and detailed event pages with ease.

Cons

Would love to see a live, interactive seat map integrated soon!

Vendor response

Thank you for your feedback, Lydia! We are happy that you find it so easy to create engaging event pages and hope you are enjoying our new interactive seat maps feature!

JB
AvatarImg

John B.

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Great software so far

Reviewed 5 years ago
Pros

The software is easy to use for the patron which is most important. I'm a quick learner so it was easy to learn to system and for me to train volunteers and other members of our team. They've had two updates so far since I've been using it. Updates are always fantastic. I love the advertising possibilities both onsite and confirmation email.

Cons

We sell tickets for different events (promoters), and not necessarily a venue. These promoters have volunteers, which we call committee members, sell tickets on their behalf directly from their mobile phone (cash transactions), if this system had that feature, I will blow my competition out of the water, along with the other features, as the touchscreen only works well for tablets. Some of the reports are only view only and cannot be downloaded.

Vendor response

Thank you for your review, John! We¿re glad to hear that you are enjoying our accesso ShoWare solution so far, and that your patrons find it very easy to use. We will pass your feedback about reporting and mobile transactions along to our Product team. If there is anything else we can help you with, please do not hesitate to contact your Client Services Manager or email showarehelp@accesso.com. Thanks again for sharing! - accesso

KN
AvatarImg

Kate N.

Leisure, Travel & Tourism, 11-50 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

Accesso ShoWare Review

Reviewed 2 years ago

Customer team is phenomenal! Best group I have ever worked with!!

Pros

Flexibility, by far is amazing with what you can do with the system. That paired with an amazing customer service team makes implementing our business ticketing system seamless.

Cons

Would love if there was a reporting dashboard that gave you a snap shot of overarching performance.

Vendor response

Hi Kate, Thank you for your review! We're glad to see you are happy with the flexibility of the system and your customer service team. We will take your feedback about the reporting dashboard back to the team. If you have other suggestions please don't hesitate to reach out!

JV
AvatarImg

John V.

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

The "almost" perfect fit for your ticketing needs.

Reviewed 8 years ago

I say almost mainly because as all grown ups know, nothing is actually perfect. However accesso ShoWare does come close in many ways. It's overall a user friendly product, easily teachable to use to ever changing staff if your a University. Like all web based ticketing systems the adjustments that you may need to make if an error is made in certain modules can be a bit frustrating. This is where...

Pros

No pros were added to this review

Cons

No cons were added to this review

Vendor response

Thanks for taking the time to write a review John! We love working with you and the Brooklyn Center for the Performing Arts!

TL
AvatarImg

Tracie L.

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

accesso ShoWare Ticketing System

Reviewed 8 years ago

Overall, accesso ShoWare has proven to be very user-friendly for our customers. I think there is a lot of potential with marketing upcoming shows via the online ticketing and Facebook that we haven't tapped yet. On the back end, I am disappointed with the gift certificate system--or lack of--so I'd love for that to be improved. I also wish there was a way to regulate how many tickets are printed with each order (a header and a receipt aren't always necessary) to prevent wasting excess ticket stock. Also, could a way to search a customer by address be added? That would be quite helpful. Just some thoughts!

Pros

No pros were added to this review

Cons

No cons were added to this review

Vendor response

Thanks for the review Tracie! We currently use a third party integration - ValuTec - to support Gift Cards through our system. We think this can be a great solution for South Bend Civic Theatre. In order to save ticket stock, you can select the option to print "Selected Tickets" in the box office instead of clicking the "Print Order" button. We are always here to help so feel free to give us a call anytime at 1-866-215-1026.

ST
AvatarImg

Shawna T.

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Customer Service!

Reviewed 8 years ago

We picked up accesso ShoWare to replace our previous, somewhat obsolete, software. We knew in taking the product that it was still a bit young and had room to grow. The fact that it is a growing product is what gives it both pros and cons. There are a lot of nice features already, but there is still room for improvement in terms of reporting, ease of checkout, and fund development. The company welcomes input from its customer base and uses that input to fuel its upgrades. The response from staff to resolve problems is quite good. We look forward to sticking with the company to see where it goes as it seems to always be looking for areas in which to improve.

Pros

No pros were added to this review

Cons

No cons were added to this review

Vendor response

Thank you for the review Shawna! We are always working hard to upgrade our software. Please know that we are here if you have any additional questions!

CI
AvatarImg

Courtney I.

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Our Secret Weapon

Reviewed 8 years ago

accesso ShoWare is easy to use, easily customizable to suit our needs, and the customer service always exceeds our expectations. We have been using accesso ShoWare for over 8 years and have yet to run into any major obstacles. They are innovative, listen to their customers, and are always striving to present clients with new and cutting-edge solutions. It is surprising to find a company that is so invested in their clients' needs and willing to use client feedback as a basis for their development.

Pros

No pros were added to this review

Cons

No cons were added to this review

Vendor response

Thanks for taking the time to write a review Courtney! We appreciate your feedback and your business!

LT
AvatarImg

Larry T.

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

accesso ShoWare

Reviewed 8 years ago

A terrific system, affordable, effective, and always current with new features added regularly like Facebook sales or mobile ticketing site. Best of all the people behind it are always ready to help you learn something or to just verify a best practice. I would totally recommend this product!

Pros

No pros were added to this review

Cons

No cons were added to this review

Vendor response

Hey Larry! We appreciate the review ! Please know that we are here if you have any additional questions!