Showpass Features

Showpass

A ticketing app for event organizers & goers

4.77/5 (120 reviews)

Showpass Feature Summary

  • Attendee Management
  • Barcode / Ticket Scanning
  • Box Office Management
  • E-Commerce Check-Out
  • Early-Bird Specials and Discounts
  • Facebook Integration
  • Fundraising Management
  • General Admission
  • Mobile Ticketing
  • Online Ticketing
  • Onsite Ticketing
  • Payment Processing
  • Pricing Management
  • Print-at-Home
  • Real-Time Tracking
  • Reporting/Analytics
  • Reserved Seating
  • Sales Channels Management
  • Season Tickets
  • Social Media Promotion
  • Ticket Brokering
  • Ticket Packages, Merchandise and Product Add-Ons
  • Ticketing
  • VIP & Discount Tickets

Competitor Feature Comparison

ACH Payment Processing
API
Activity Dashboard
Attendance Management
Automated Sales
Automatic Notifications
Barcode Generation
Barcode Scanning
Barcode Support
Capacity Management
Credit Card Processing
Customer Database
Customizable Branding
Data Import/Export
Discount Management
Electronic Payments
Email Marketing Management
Event Calendar
Event Management
Event Scheduling
Event Ticketing
Labeling
Mobile Integration
Multi-Currency
POS
POS Integration
Print Management
RFID Scanning
Registration Management
Reporting & Statistics
Reservations Management
Sales Orders
Sales Reporting
Sales Tracking
Social Network Marketing
Support Ticket Management
Surveys & Feedback
Volunteer Management
eCommerce Management
Visit WebsiteCompare App
ACH Payment Processing
API
Activity Dashboard
Attendance Management
Automated Sales
Automatic Notifications
Barcode Generation
Barcode Scanning
Barcode Support
Capacity Management
Credit Card Processing
Customer Database
Customizable Branding
Data Import/Export
Discount Management
Electronic Payments
Email Marketing Management
Event Calendar
Event Management
Event Scheduling
Event Ticketing
Labeling
Mobile Integration
Multi-Currency
POS
POS Integration
Print Management
RFID Scanning
Registration Management
Reporting & Statistics
Reservations Management
Sales Orders
Sales Reporting
Sales Tracking
Social Network Marketing
Support Ticket Management
Surveys & Feedback
Volunteer Management
eCommerce Management
Visit WebsiteCompare App
ACH Payment Processing
API
Activity Dashboard
Attendance Management
Automated Sales
Automatic Notifications
Barcode Generation
Barcode Scanning
Barcode Support
Capacity Management
Credit Card Processing
Customer Database
Customizable Branding
Data Import/Export
Discount Management
Electronic Payments
Email Marketing Management
Event Calendar
Event Management
Event Scheduling
Event Ticketing
Labeling
Mobile Integration
Multi-Currency
POS
POS Integration
Print Management
RFID Scanning
Registration Management
Reporting & Statistics
Reservations Management
Sales Orders
Sales Reporting
Sales Tracking
Social Network Marketing
Support Ticket Management
Surveys & Feedback
Volunteer Management
eCommerce Management
Visit WebsiteCompare App

Mobile apps

iOS App


24 reviews

Requires iOS 9.0 or later. Compatible with iPhone, iPad, and iPod touch.

Android App


65 reviews

Showpass Feature Reviews

25 reviewers had the following to say about Showpass's features:

Darrel Nadeau

Great support team!

2020-07-24

This is our third year working with Showpass and we've enjoyed the experience so far.

Pros

It is easy to use and the support team walks us through any issues or new features.

Cons

I wish it was easier to generate and export sales data and reports.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Tanya Twerdy

Showpass x Cowboys Music Festival

2019-05-31

Showpass Customer Service at all levels has been outstanding.

Pros

The main pros of using Showpass are: -Very user-friendly for both seller and buyer -Easy to learn and use for all employees -Showpass App checkout allows for fast checkout by buyers -Advance levels of employee level access are great for internal security -Availability to provide advanced ticketing options like multi-scan/muli-ticket delivery have allowed ticketing for many different kinds of events -High ability to customize events and seller options very helpful -Tracking links great for monitoring traffic/sellers/sales -Integration with Facebook for ticket selling has helped sell tickets through social platform and reduces click drop-off -Integration with Square (and others) provide options for hard copy ticketing -Constant updates from Showpass provide a better user and seller experience -Integration with Guest List Platform allows additional options for events entrance -Ticket reporting is robust and provides great finical reports -Showpass considers all requests for new development into their roadmap -Quick and great response from customer service teams on all levels

Cons

Some small areas of improvement for Showpass are: -Better pre-existing integration with third-party apps -Marketplace Items require better redemption reports -We would like to be able to pick which events are displayed between the checkout page and purchase page -We are looking forward to a better referral program being rolled out

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Baran Faber

Great Software, Even Better Support

2019-03-13

The team listens to our feedback and we often see the response to that feedback integrated into the software shortly after.

Pros

The software integrates beautifully with our website, allowing us to keep our visitors on our site without redirecting them to a third party page.

Cons

Sometimes the way we have to set up our ticket packages and pricing forces us to create multiple events per event, which results in the beautiful built in reporting system not being as intuitive as we'd like.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Monthly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Katrina Frew

Awesome service and team

2019-12-27

We have developed quite a strong relationship with the Showpass team - with on-site support being of key importance to us, we now look forward to working together during our activations. We also truly appreciate the support and willingness to adapt and adjust programming to fulfill our team's needs.

Pros

Favorite Showpass features include tracking links, Promo code tracking, time period reporting, stored historic data YOY, daily email updates and most importantly on-site support.

Cons

Struggled with understanding exactly how many tickets had been sold while selling in 2pk and 4pk bundles - we needed the ability to remove the parent ticket from the actual tickets that were being sold.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Jed Bruce

Showpass is my go to.

2020-10-08

I have also used it many times from a customer/ticket buyer perspective and it always works well.

Pros

Event management and reporting is also very easy to access.

Cons

I don't really have anything negative to say. I will continue to use the software when needed.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Occasionally

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Brooke Nistor

Thank you!

2020-10-08

10/10 I would always use showpass past they are the best in their field.

Pros

Easy to use, user friendly and accurate . The reporting is top notch

Cons

I like it all!! I wouldn’t use anything else.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Douglas McCrae

Simply the best ticketing software.

2020-01-11

The check in process and data collection component are easy to access and export.

Pros

Simple intuitive interface that is a joy to navigate.

Cons

I only wish that everyone used Showpass - it would make my ticket buying experience a positive one. The competing ticketing software is costly and clumsy !

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Occasionally

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Jesse Larson

A M A Z I N G!!

2019-07-31

Pros

- Looks Amazing - It has all the functionality and reporting features that I need - Easy to integrate into marketing campaigns, websites, can sell on Facebook, etc

Cons

I honestly can’t think of any. This is a superb product.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Occasionally

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Chelsea Purcell

Great Event App

2019-10-22

The ability to edit many different details of the events and be able to scan and accept payment on site with a phone is a huge advantage.

Pros

The ease and customization capabilities are top notch!

Cons

There are still a few kinks that they need to work through but they improve monthly and listen to your feedback.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Shannon Edwards

Showpass Client Review

2019-02-21

The Showpass team has been eager to help create custom solutions and features for our specific needs, which has been a huge help to us.

Pros

I like the variety of functionality within the software and how many different features are available. The software is very user friendly from a purchaser side as well, which helps elevate fan and user experience for our event.

Cons

The reporting can be a bit complicated when you have such a wide variety of ticketing options.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Kurtis Gregor

Sled Island Showpass Review

2020-08-14

Overall, it's been very positive. There's always room for improvement, but I know you all are constantly working on new features and new improvements, so keep at it!

Pros

Facebook integration is super useful.

Cons

A nice addition this past year was the new way to set up payment plans.

Rating breakdown

Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Occasionally

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Liam MacDonald

Super friendly staff and fast response time!

2020-10-08

They also have an awesome integration with Facebook so I could actually sell tickets through the event on there as well.

Pros

I really wanted to up-sell my next event so people would see both when they were at checkout and their sales person showed me their event up-selling feature which was helpful and easy to use.

Cons

Showpass made it easy for me to set up my event in a few minutes and the software was very easy to follow.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Occasionally

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Erin McQuitty

Small Business Events

2020-03-11

Finally, the abandoned cart feature is really unique, it has already resulted in sales that would have perhaps been lost!

Pros

I also love that you can create different ticket types to really customize any event.

Cons

This might already exist but I haven't been able to find this feature on the app on my own yet.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Dustyn Schroeder

Showpass - Bust Loose

2019-03-13

I have always had a good experience and the staff are almost always on hand to help out too!

Pros

I like it's ease of use with creating events and add-ons for them as well as it's integration right into our website.

Cons

I wish I could access our network from the mobile to look up a guests name and phone number.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Dalton Masur

Review

2020-10-03

The enthusiasm by the showpass team to help whenever whenever we have a problem has been very valuable

Pros

It was very easy for our team to learn it, with many of them not needing any sort of training.

Cons

The reporting for showpass could be improved

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Free Trial

Frequency of use: Weekly

Likelihood to recommend

3/10
Source: Capterra
Helpful?   Yes   No
Read more
Devon Bortscher

Great Canadian ticketing software with fantastic support.

2019-05-28

Every person on their team is committed to make sure we had the best experience possible using their software, no matter what time of day.

Pros

If a feature was not available, the development team was very receptive to our feedback, and even implemented some changes based on what we asked for.

Cons

The backend could use a.bit more attention in the UI/UX department.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Occasionally

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Samantha Makeiff

Great for purchasers and sellers

2020-10-09

Overall I would use Showpass to host any events in the future.

Pros

I also think posting listings is fairly easy and very customizable. The layout of the site is good and I like how there has been expansion into different types of events with everything going on.

Cons

If something goes sideways in purchasing it can take a bit of time to right itself, but support is very easy to deal with.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Occasionally

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from Showpass


Hi Samantha! We're glad you find our software easy to use! Sorry for the issues you had with purchasing, but we're glad you reached out to support for help. We're really proud of the work our customer support team does!

Thank you so much for taking the time to write a review, we really appreciate it!

Read more
Dana Pihach

Coors Event Centre

2019-05-30

Pros

Easy to use, friendly team, always improving the software and adding in new features

Cons

Would like further detailed event reporting for various auditing purposes

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Lisa Tinley

I love Showpass!

2019-12-06

It was easy turn key solution and the customer support has been outstanding.

Pros

It makes the ticket selling, tracking and management so easy and efficient.

Cons

I have not yet encountered anything about the software that I like the least.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Lucas Peters

Great stuff

2020-10-13

Overall: Showpass has been very helpful and accommodating with helping us utilize the software, especially during the past few months while trying to host events during COVID.

Pros

It's extremely easy to navigate and doesn't take much training for new people to use

Cons

The reporting can be a pain sometimes I would say

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Free Trial

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Showpass


Hi Lucas! Glad you found our platform and website easy to use! If you have any questions about the reporting of your events, please feel free to contact our customer support. We would be happy to help navigate through the data!

Thanks for taking the time to write a review!

Read more
Shawn Loo

Very helpful service, great integration

2019-12-06

But they are very responsive, take time to understand what you really need and offer advice to get what you want.

Pros

The website and Facebook event integration. Our website was recently recognized as a choir website to look at and one of the reasons listed was the box office integration that's provided by showpass.

Cons

I'm relatively new to ticket sales software. Sometimes the terms are different from what I've used before, it can be hard to find the function I need.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Gary McLean

Powerful ticketing software

2020-10-15

My company was looking for the ability to create bulk events and understand customer transaction info.

Pros

- The Facebook integration is unique and has allowed me to expand on my marketing efforts

Cons

Nothing too concerning, I wish I could expand further on their integration with Benevity (be able to offer more than 1 charity to donate to during checkout).

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Monthly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from Showpass


Hi Gary!
Thanks for taking the time to fill out a review! We're glad you hear you find so many of our features helpful!

Read more
Geoffrey Lynn

Administrators point of view

2019-12-10

I am the guy who looks after entering concerts and administering ticket sales. We have a treasurer who looks after the business side so I am not really familiar enough to comment.

Pros

Many features but Showpass has been agreeable to adding some things that we needed to make management of ticket sales a little easier.

Cons

Anything that I didn't real like has been changed to suit.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Leah Thomson

Best software to sell the most amount of tickets

2020-10-08

Pros

We have also found that with their Facebook integration we have been selling more tickets from social media than before, because customers are able to easily purchase tickets right from Facebook.

Cons

No complaints at all, the whole process with Showpass has been seamless.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Free Trial

Frequency of use: Monthly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Joel Jelinski

Innovative Ticketing Solution to Maximize Event Revenue

2020-10-07

Pros

Very intuitive & simple for staff to use and very innovative solutions for event organizers to maximize revenue through - merchandise up-selling - ticket package bundling - pay gated live streaming - Facebook event integration - Google maps integration

Cons

Website integration took a little longer then expected but overall worked out well.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more