Showpass Features

The main pros of using Showpass are: -Very user-friendly for both seller and buyer -Easy to learn and use for all employees -Showpass App checkout allows for fast checkout by buyers -Advance levels of employee level access are great for internal security -Availability to provide advanced ticketing options like multi-scan/muli-ticket delivery have allowed ticketing for many different kinds of events...

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Some small areas of improvement for Showpass are: -Better pre-existing integration with third-party apps -Marketplace Items require better redemption reports -We would like to be able to pick which events are displayed between the checkout page and purchase page -We are looking forward to a better referral program being rolled out

This worked great for ticketing, and payment management.

Very difficult to connect square to the event. We had to run two accounts for payments, one for the presales and one for at the event

Hi Fiona, thanks for your review of Showpass! We're glad to hear you found our ticketing and payment management features useful. I'm sorry to hear that connecting Square was difficult for you, we'll pass on your feedback to our team. In the meantime, if you have any other questions or suggestions, please don't hesitate to reach out to us at support@showpass.com.

Facebook integration is super useful. When Sled Island is in festival mode, and we have to create tons of event pages that can integrate with Showpass for ticket sales, that's super helpful and makes it easier to get exposure on those shows.

When trying to do new tasks that you haven't done before, it can be hard to find where you should be in the software to do so. A hypothetical example, say I've been asked to remove a sponsor logo from our confirmation email when someone buys a pass.... Sometimes things like that can take awhile to figure out. A nice addition this past year was the new way to set up payment plans. Although it would be great if we could have more than three months at a time, and could just set up like... 10 months of payments plans without having to switch anything. Also, would love to set up 50/50 functionality for next year, one way or another!

I like it's ease of use with creating events and add-ons for them as well as it's integration right into our website. Also they are always bringing new features out all the time!

I wish I could access our network from the mobile to look up a guests name and phone number. Also having a ticket package integration where they could choose a specific option after the package.

I was using the Showpass platform to visit one of my favorite East coast attractions and purchased them through the Showpass integration on this company’s website. I’m sick and tired of having to make accounts for every ticket I purchase and was thrilled when Showpass didn’t make me create one. All I did was select my tickets, add a few contact details, input my credit card, and “BOOM”! Tickets delivered directly to my inbox. It truly is a breath of fresh-air to use software that works quickly and conveniently.

As a buyer the biggest thing I look for when using a purchasing platform is ease of use. Showpass gave me just that and for that… I thank you! Next event my firm hosts I will be using their organizer section and setting it up via their platform.

Very user friendly system, the electronic tickets are convenient and customers like to use them, customer service is excellent, email campaigns work well

Paying for email campaigns is not something I am happy about, also it is frustrating when credit card fraud charge backs happen often and usually many weeks after a show has been settled without any word prior about the issue.

Showpass is very easy to use from start to finish. From using the main dashboard, to using the app, it is very simple to learn, and put into use for all our events.

Nothing specifically - it has all the requirements we need to be able to execute our events seamlessly.

- Showpass has very useful features such as: bulk generating events, abandoned carts & emailing guests. These features stand out compared to other ticketing softwares I have used in the past. - The Customer Support staff are quick to help out if I get stuck anywhere - They are Canadian! - The Facebook integration is unique and has allowed me to expand on my marketing efforts

Nothing too concerning, I wish I could expand further on their integration with Benevity (be able to offer more than 1 charity to donate to during checkout).

Hi Gary! Thanks for taking the time to fill out a review! We're glad you hear you find so many of our features helpful!

- Easy to use! - Looks Amazing - It has all the functionality and reporting features that I need - Easy to integrate into marketing campaigns, websites, can sell on Facebook, etc. - Support team is prompt and helpful!

I honestly can’t think of any. This is a superb product.

The ability to sell ticket packages/multi passes that contain more than one event to our customers, and the ease of sending out complimentary tickets to sponsors/partners via email, were the main reasons we switched to using Showpass as our ticketing platform. We send out lots of free tickets to partners/VIPs so having all the events as an option in one screen and being able to select more than one event at a time was a huge win for us.

I wish there was a bit more of a draft view when setting up products, whereby you can see what the customer will see, including total costs including fees and taxes etc for tickets, without having to make the event visible to the public/live. It would also be great to have a little more event specific settings rather than settings that apply to all events i.e. if you only want someone to see certain stats for an event, or give a colleague access to one event only, not all events etc.

Relatively easy to enter events. Customer entry is fairly straight forward. Many features but Showpass has been agreeable to adding some things that we needed to make management of ticket sales a little easier.

Anything that I didn't real like has been changed to suit. For instance for a season ticket package in assigned seating the first year we had to get Showpass to connect the events to the seat graphic. They made a change we can now do it ourselves. The maid it easier to identify transactions to designated seat. So I don't have any cons that I can think of right now.

We love the event setup feature and the reporting features. I also love that you can create different ticket types to really customize any event. I also love that this platform is local and our experience anytime we have required support has been great!

I would love it if we could copy an expired event as we host some events that are the same from month to month with a few slight changes in details. This might already exist but I haven't been able to find this feature on the app on my own yet.

The Showpass team was very receptive to helping us identify a means of building a reservation system for our 3500 family parish. We built a prototype and within three weeks we were up and running with our reservation system. The thing I liked best was working with the Showpass team and and building around their system's core functionality.

There are some custom integrations I would like to look at down the road, but overall we are happy with our choice and our core team is happy with our results and the fact we didn't have to build everything from scratch.

Favorite Showpass features include tracking links, Promo code tracking, time period reporting, stored historic data YOY, daily email updates and most importantly on-site support.

Struggled with understanding exactly how many tickets had been sold while selling in 2pk and 4pk bundles - we needed the ability to remove the parent ticket from the actual tickets that were being sold.

The ease of use is outstanding. Simple intuitive interface that is a joy to navigate. The support chat response is extremely prompt and helpful. A live body will call you if needed too ! Amazing - no other ticketing software even has voice assistance.

I only wish that everyone used Showpass - it would make my ticket buying experience a positive one. The competing ticketing software is costly and clumsy !

The software integrates beautifully with our website, allowing us to keep our visitors on our site without redirecting them to a third party page. The software is very flexible allowing detailed customization specific to your event and ticket process. The team at Showpass do a great job to ensure the software is current with the latest in technology. Last year we integrated Showpass with Facebook for the first time and it worked great. The support and team backing this software is one of the greatest assets. Quick to respond, very helpful, and can always find a solution to a problem.

The POS system is somewhat lacking and can be cumbersome when attempting to use the software for sales live at the event. Every year new features are added which helps improve it, but it could still be better. Sometimes the way we have to set up our ticket packages and pricing forces us to create multiple events per event, which results in the beautiful built in reporting system not being as intuitive as we'd like.

The software is intuitive. It makes the ticket selling, tracking and management so easy and efficient. I love the ability to check sales each day, offer discounts or incentives and the chance to message directly with customers who have purchased tickets.

I have not yet encountered anything about the software that I like the least.

Their customer service is really top shelf! After I created my account, one of their staff called me and asked if I needed any help getting set-up. I had a few questions which they answered over the phone and also followed up with an email as well if I needed more assistance. I really wanted to up-sell my next event so people would see both when they were at checkout and their sales person showed me their event up-selling feature which was helpful and easy to use. Although my event was only for a couple hundred tickets it was nice to get that level of customer service. I will be using Showpass for my future events.

Technologically speaking I sometimes struggle with certain types of software and don't want to spend a lot of time setting up my events. Showpass made it easy for me to set up my event in a few minutes and the software was very easy to follow.

I love how easy the navigation is when you are looking for new shows to go to or when you are purchasing tickets. I also think posting listings is fairly easy and very customizable. The layout of the site is good and I like how there has been expansion into different types of events with everything going on. Support is simple to use.

If something goes sideways in purchasing it can take a bit of time to right itself, but support is very easy to deal with. Fees are pretty standard from a buyer and seller point.

Hi Samantha! We're glad you find our software easy to use! Sorry for the issues you had with purchasing, but we're glad you reached out to support for help. We're really proud of the work our customer support team does! Thank you so much for taking the time to write a review, we really appreciate it!

I like the variety of functionality within the software and how many different features are available. The software is very user friendly from a purchaser side as well, which helps elevate fan and user experience for our event.

The reporting can be a bit complicated when you have such a wide variety of ticketing options.

Customer support was very responsive and friendly. Lots of options for pricing promotions and discounts. Easy to use interface. Local, Calgary-based business.

Ticket bundling and group packages need to be done from the backend by Showpass staff. Was a bit tedious to always contact them when I needed to get these sorts of tickets set up.

With Showpass if you make any mistakes you can go make and fix them without panicking about losing what you have completed. They make the process so easy that at the end you think to yourself “it couldn’t be that easy”. I do have to say that I was very happy with their customer service, I have reached out to my rep several times after hours and they got back to me immediately. Showpass makes the whole process easy.

There really isn’t anything I would change. For me it’s all about how easy it is to use and customer service and they are exceptional at both.

The ease of teaching and learning this software. Very user friendly all around.

Lack of options for mobile at the time when I was using it most.

Tracking sales. When several volunteers have tickets, it is important to know how many tickets are sold, and what money is collected.

There is no longer a Quick POS function. I have trouble getting reports to do what I want them to do. Employee stats - there is not a function to zero them out when money is collected. And of course, people don't like the fees.

Thanks for your honest feedback, Ellen! New reporting features are being released by our dev team soon and we are so excited to share these new updates with event organizers. Stay tuned!