Showpass Reviews

I wanted to express gratitude as it plays out in Today's current situation with covid-19 and the health and safety of event goers. I am purely a user and have not used my showpass account in quite some time. Aside from having excellent event purchase options and tickets to the best, I have seen what a positive position the company is taking to put some peace of mind to those of us scared by or impacted by the current coronavirus outbreak. This company is showing that we ( the clients) matter by backing ticket sales with refundable options or to back out by choice with virtually no penalty. Truly a step above by alerting their client list rather than by having us do the work.

I like the layout and in this particular review noted very positive aspects. As a user there are basic little things that might give me a sense of lesser satisfaction - pricing for events as an example-but there isn't anything on a larger scale at this time that bothers me.

That allows you to set up individual and packages

The ease of set up of packages having to redo stuff could be improved on

Everything is very easy to use including the app which helps with check ins and stats while away from the desktop

Not many cons. Some question take awhile to respond from reps but our main person [SENSITIVE CONTENT HIDDEN] is amazing. Always hear back ASAP even over the holidays :)

Hi Oliver, we're glad to hear you find Showpass so easy to use! We'll take your feedback on response times back to the team. We're rolling out new chat support fairly soon which will allow you to get answers to questions sooner and connect with our team in real-time. :)

Ease of use, especially for the volunteers.

Sometimes the max. number of tickets has behaved strangely. We also don't like that we can't see our donor report.

Easy managment. No paperwork. No printing hard tickets

Scanner - we had weak wifi but resolved at this time.

Showpass is very easy to use, simple, quick and efficient.

Only con is the cost, cost is more than reasonable though in comparison to other similar providers.

Showpass is smooth transactions from beginning right up to showtime

It can be a bit pricey if you have to build more then one event within the event to manage different groups

Convenient, good UI/UX, easy to coordinate event ticketing

Very expensive, sometimes turns out to be an unaffordable option for a student org.

Best Tickets Site small business going out there today.

Just wish payout was faster so we didn't have to wait for our money.

I can create freely my events designs to make the unique to each event.

There is nothing I have to say negative.

Relatively easy to enter events. Customer entry is fairly straight forward. Many features but Showpass has been agreeable to adding some things that we needed to make management of ticket sales a little easier.

Anything that I didn't real like has been changed to suit. For instance for a season ticket package in assigned seating the first year we had to get Showpass to connect the events to the seat graphic. They made a change we can now do it ourselves. The maid it easier to identify transactions to designated seat. So I don't have any cons that I can think of right now.

Showpass is honestly the easiest platform I’ve used in terms of being a user. Loved the checkout process as It doesn’t even require an account to be created and everything is done in a few “clicks”. Not to mention they had so many features that were very helpful given the COVID-19 event environment. We were scared of showing up to our event where people would all arrive at once and be overcrowded at the doors. Showpass has a feature where you can give the customer the option to select time frames (whether its 15-minute, 30-minutes, 1 hour apart) and select a time to arrive! Made it so easy for us to select the time frame we wanted and didn’t have to worry about overcrowding and capacity issues.

I didn’t come across too many cons per se but would have loved if their website had some informational videos on how to use various components as an event organizer! I’m always looking for videos on how to do things and this this would be helpful from an organizer perspective. Not that I needed it this time around but could be helpful for my next event I host.

single event builds are easy - i like being able to customize ticket text and confirmation emails

recurring events are tedious to build recurring events are listed out of order in organizer info & widgets small programming errors arise for recurring events wish there were more price options, by donation wish there was google calendar integration

Hi Sheena, Thanks so much for your review. We're happy to hear that you have been able to make use out of our customizable ticket text and confirmation emails. We're always looking to make our software to be as user-friendly and seamless as possible. We will definitely take your comments into account. -Showpass

I liked how easy it was to use from and end user standpoint. It is easy to follow the steps and directions and complete the transaction with ease. I also liked the customer service I received from the very beginning. We had the customer service create the events for us right from the very beginning and did a great job with the events given the amount of information we were looking to collect.

The countdown clock. Should be able to change the length of time taken to complete a registration and transaction. ...or make it more visible to the customer completing the transaction. I understand why it is there (ticket sales etc) but you should be able to change it per event...in my opinion.

The software integrates beautifully with our website, allowing us to keep our visitors on our site without redirecting them to a third party page. The software is very flexible allowing detailed customization specific to your event and ticket process. The team at Showpass do a great job to ensure the software is current with the latest in technology. Last year we integrated Showpass with Facebook for the first time and it worked great. The support and team backing this software is one of the greatest assets. Quick to respond, very helpful, and can always find a solution to a problem.

The POS system is somewhat lacking and can be cumbersome when attempting to use the software for sales live at the event. Every year new features are added which helps improve it, but it could still be better. Sometimes the way we have to set up our ticket packages and pricing forces us to create multiple events per event, which results in the beautiful built in reporting system not being as intuitive as we'd like.

Their customer service is really top shelf! After I created my account, one of their staff called me and asked if I needed any help getting set-up. I had a few questions which they answered over the phone and also followed up with an email as well if I needed more assistance. I really wanted to up-sell my next event so people would see both when they were at checkout and their sales person showed me their event up-selling feature which was helpful and easy to use. Although my event was only for a couple hundred tickets it was nice to get that level of customer service. I will be using Showpass for my future events.

Technologically speaking I sometimes struggle with certain types of software and don't want to spend a lot of time setting up my events. Showpass made it easy for me to set up my event in a few minutes and the software was very easy to follow.

I like it's ease of use with creating events and add-ons for them as well as it's integration right into our website. Also they are always bringing new features out all the time!

I wish I could access our network from the mobile to look up a guests name and phone number. Also having a ticket package integration where they could choose a specific option after the package.

The overall ease of use and ability to have emoloyees sell tickets through the site is an outstanding benefit over every other site. The service fees are lower than any other site I've felt with and create alot more sales due to it being cheaper to sell tickets.

I have nothing I can list as a con about showpass.

Very user friendly system, the electronic tickets are convenient and customers like to use them, customer service is excellent, email campaigns work well

Paying for email campaigns is not something I am happy about, also it is frustrating when credit card fraud charge backs happen often and usually many weeks after a show has been settled without any word prior about the issue.

Showpass is very easy to use from start to finish. From using the main dashboard, to using the app, it is very simple to learn, and put into use for all our events.

Nothing specifically - it has all the requirements we need to be able to execute our events seamlessly.

Customer support was very responsive and friendly. Lots of options for pricing promotions and discounts. Easy to use interface. Local, Calgary-based business.

Ticket bundling and group packages need to be done from the backend by Showpass staff. Was a bit tedious to always contact them when I needed to get these sorts of tickets set up.

The ease of teaching and learning this software. Very user friendly all around.

Lack of options for mobile at the time when I was using it most.

- Showpass has very useful features such as: bulk generating events, abandoned carts & emailing guests. These features stand out compared to other ticketing softwares I have used in the past. - The Customer Support staff are quick to help out if I get stuck anywhere - They are Canadian! - The Facebook integration is unique and has allowed me to expand on my marketing efforts

Nothing too concerning, I wish I could expand further on their integration with Benevity (be able to offer more than 1 charity to donate to during checkout).

Hi Gary! Thanks for taking the time to fill out a review! We're glad you hear you find so many of our features helpful!

Easy to use as a organizer and user. Customer service responds very fast when there’s an issue!

Design could look a little more modern.

The customer service was absolutely fantasic

Canadians. They are all canadians, every single one.