Silent Auction Pro Features

Silent Auction Pro

Live auction event management for nonprofits

4.82/5 (285 reviews)

Silent Auction Pro Feature Summary

  • Order fulfilment
  • Absentee Bidding
  • Dutch Auction
  • Silent Auction
  • English Auction
  • Activity management
  • Bid management
  • Credit card processing
  • Customer database
  • Customer history
  • Customizable branding
  • Customizable reporting
  • Electronic payments
  • Event tracking
  • Mobile integration
  • Order processing
  • Product catalog
  • Web integration
  • Order confirmation
  • Gift card system

Customer Management Feature Comparison

Most popular features of all Customer Management apps

API (357 other apps)
Activity Dashboard (214 other apps)
Activity Tracking (159 other apps)
Automatic Notifications (194 other apps)
CRM Integration (130 other apps)
Calendar Management (180 other apps)
Custom Fields (146 other apps)
Customer Database (151 other apps)
Customizable Branding (191 other apps)
Customizable Reporting (159 other apps)
Customizable Templates (165 other apps)
Data Import/Export (174 other apps)
Electronic Payments (130 other apps)
Email Integration (185 other apps)
Mobile Integration (128 other apps)
Real Time Data (128 other apps)
Reminders (183 other apps)
Reporting & Statistics (225 other apps)
Social Media Integration (162 other apps)
Third Party Integration (210 other apps)

Silent Auction Pro Feature Reviews

25 reviewers had the following to say about Silent Auction Pro's features:

Tony Bredin

Great software for charity auctions!!

2018-01-15

I was totally immersed in it, learning every possible feature and application, to ensure that we got the maximum use.

Pros

The full-featured Silent Auction Pro also supports mobile and online bidding.

Cons

The special characters examples(for inch threw off the formatting of the data export to excel).

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Monthly

Likelihood to recommend

9/10
Source: Software Advice
Helpful?   Yes   No
Read more
Fred Borovich

Excellent Software and A Great Value

2019-10-21

It also helps guide you through the whole event by providing reports and many helpful printouts from bidder sheets, tracing reports and historical data.

Pros

Easy to use, able to accommodate almost any type of function for an event and outstanding customer support.

Cons

Need a better way to split payments for auction items.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
tami gillman

Outstanding product for the price

2019-05-22

It solves all aspects of planning and executing an auction relative to tracking of contacts/donors/donations.

Pros

Reporting features; cashiering functionality; cataloging versatility; roll up of all data.

Cons

the Help Tutorials are lengthy and may have been written by a programmer rather than an end user?

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Occasionally

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Beth Vann-Turnbull

Silent Auction Pro - Great Value & Met All Our Needs

2019-02-11

This was our second year using Silent Auction Pro for our annual special event and our first year using the mobile bidding function.

Pros

The wide variety of functions combined with good customer service and a great price.

Cons

Not all functions and reports are intuitive to me, but they have excellent instructions, training videos and customer service - making learning the functions easy.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Occasionally

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Charisse Berni

Tremendous system for making charity auction easier to set up

2017-05-06

Set up and run the event solely from volunteer committee without having to contract with other services for ticketing or check in/out. Handle high volume auction and attendee counts with smaller committee.

Pros

Ticketing feature offered a variety of ticket options, some only displaying with a promo code, and love the addition of the asking for the email address for a ticket purchasers' guests - made it simple to reach all attendees with the marketing tools.

Cons

Special characters in the description like " for inch threw off the formatting of the data export to excel.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Education Management company, 11-50 employees)

Excellent Product

2019-05-09

We are a nonprofit. Silent Auction was an excellent tool for our largest annual fundraiser. Helped us to organize an event with over 250 attendees. Appreciate their timely responses throughout the process and their support team.

Pros

The company is easy to work with - by phone or email. We appreciated their email reminders throughout the planning process.

Cons

Would like to have access to all Silent Auction reports indefinitely.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Monthly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Silent Auction Pro


Thank you for the review! FYI - We do maintain the event history in the system and host all your data as long as you use us once a year.

Read more
Julia Foster

Great product and OUTSTANDING customer service!

2018-07-27

Pros

In the days and weeks leading up to the event, Silent Auction Pro staff contacted me regularly to make sure that my planning was on track and I was comfortable using the software.

Cons

The only feature I am missing is the ability to import data from spreadsheets.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from Silent Auction Pro


Hi Julia - thank you for the great review! With respect to not being able to import donations from a spreadsheet - It's best to simply stop using your spreadsheet and enter the items directly into Silent Auction Pro. That way you won't be duplicating your efforts. It's not possible to do an import because of the relationships between donations and the donors that are automatically maintained in Silent Auction Pro for you. There's also other attributes you are probably not capturing in your spreadsheet that are required in Silent Auction Pro. - Jim

Read more
Rob Rowe

Children's Hospital Fundraiser

2016-08-09

Jim was amazing as we only had a few days toget everything set up for our auction. He provided great support before and during the event.

Pros

Auction management was great.

Cons

But after a short time, it was much easier to use than we thought.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Monthly

Likelihood to recommend

9/10

Recommendations to others considering Silent Auction Pro

No addition comments.

Source: Capterra
Helpful?   Yes   No
Read more
Debbie Wilde

The best software support I have experienced. That is essential to us!

2017-11-05

It has saved us a great deal of time and frustration in trying to organize, track, save and report all the information essential to a successful auction.

Pros

You can reach a real person who is competent in the software in a timely fashion.

Cons

It has taken some time and experience to understand all the features that are available and just how to make them work for us.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Occasionally

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Catherine Leslie

Great service!

2016-06-27

SilentAuctionPro was VERY easy to use and the customer service was AMAZING.

Pros

Generating bid sheets and reports. The ease of use.

Cons

With "Name and Phone number" on bid sheets, we had some bidders who were confused, but we were able to match their numbers by searching the database.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from Silent Auction Pro


Hi Catherine - thank you for the review! FYI - if you purchase ONLY the AuctionCore (as you did) then bid sheets print with Name and phone number. If you also purchased AuctionDay then Silent Auction Pro would have generated all the bidder numbers for you and the bid sheets would have printed asking for the bidder number instead.

AuctionDay includes all the check-in / check-out features, cashiering, credit card processing, basic ticket sales, reporting and more.

-Jim

Read more
Anonymous
(Nonprofit Organization Management company, 1-10 employees)

SilentAuctionPro delivered for our Foundation

2019-06-21

We've now complete 2 successful silent auctions on SilentAuctionPro using their Mobile Pro for our multi-day silent auction, our members were bidding on items 24/7 and our Foundation benefits from increased proceeds over our traditional paper bid sheet auctions previously used.

Pros

They are also pro-active - helping guide us in the weeks leading up to our event with reminder check lists and best practices to maximize our success.

Cons

Because the software is so rich in features and versatile, it takes a bit of patience to determine what aspects of the features we were using and which didn't apply to our specific needs.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Occasionally

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Julie Koenemann

We had an amazing experience. Tech support is outstanding!!! Loved the video tutorials, too.

2018-04-24

Pros

Made auction management a thousand times easier over paper bidding.

Cons

I also had problems with our volunteers taking the time to train before the event on how to sign on and to assist with bidding.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Heather Cleveland

Sheboygan Service Club

2016-11-30

It was great to see our member's work real-time, so we knew where we were at for auction items and ticket sales.

Pros

Silent Auction Pro helped our auction and operations team see data (auction items, ticket purchases) on a real-time basis.

Cons

This was our organization's first time using mobile bidding and it was received with mixed reviews.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Likelihood to recommend

8/10

Recommendations to others considering Silent Auction Pro

If you group will be going with the mobile bidding, try to post items in advance and have folks sign-up to the site in advance. If this happens, guests will spend less time at the event looking at their phone and trying to figure it out.

Source: Capterra
Helpful?   Yes   No
Read more
Tara Rehmeier

Great & I hope to be able to use the software again next year for our event!

2017-11-17

Safe & secure place to store and update contact information. Easy reports. Easy bid sheets.

Pros

The customer service rep assigned to my case was FANTASTIC.

Cons

I am hoping that after learning the basics this time around, I can dig a little deeper next year and use more of the reports and functions that are available to me.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Cathleen Kalcic

Great features for a fair price

2017-03-13

I evaluated a few tools and picked this one because it offered Online Auctions, networking for team members, and credit card integration at the most reasonable price.

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Kathleen Fey

Outstanding customer service, intuitive software, great help features.

2017-12-21

Ease of use, professional appearance to our auction, mobile capability.

Pros

The pricing is very fair and the customer support is outstanding.

Cons

Was my first time using it, so I had a bit of a learning curve.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Occasionally

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Jose Bolanos

Great tool with lots of features and support

2019-05-20

It is a great tool and easy to use donor management system.

Pros

It is a great donor management system and works well for your fundraising event.

Cons

I wish the photos for the mobile bidding looked a little better.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Monthly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Tricia Blasko

Really Good Auction Program

2018-11-01

Once you play around with the program, it seems to be pretty user friendly. And what you do not know how to do or are having trouble with, there are lots of tutorials to lead you through the process. Plus the support staff is excellent and amazingly helpful.

Pros

A good way to track all donations and purchases.

Cons

A lot of data entry. As we were using this for the second time, some bits were easier as we could pull from past donors info.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Julie Weitzman

Golf Tournament Auction - Great System!

2016-09-02

This is our 2nd year using Silent Auction Pro for our Online Golf Tournament Auction. It has been a great experience using their system and the support team is excellent - always a quick response and very receptive and helpful. In the past 2 years, we have more than doubled the amount we have raised through the auction!

Pros

There are great reporting features that have allowed us to follow up and track the information, items, donors and bidders for the event.

Cons

Would love them to create an app associated with the software for the mobile bidders to easily connect to the online auction.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Silent Auction Pro


Thanks for the review Julie! Regarding providing an app for mobile bidding. Silent Auction Pro does offer a mobile optimized website that in my opinion is better than an app in that it does pretty much everything an app can do but there's nothing to download to your phone and it never has to be updated. I'll give you a call to get some more information - Jim

Read more
Linette Magana

Best auction site! 100% satisfied

2016-11-09

The site itself is very user-friendly, easy to configure/customize and offers many useful features.

Pros

Ease of use, reporting features, robust program, excellent "help" features

Cons

Too many options under some subheadings, but I like them once I check them out--so it's not really a con.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Likelihood to recommend

10/10

Recommendations to others considering Silent Auction Pro

Use the help feature. It is one of the best out there because it is very comprehensive.

Source: Capterra
Helpful?   Yes   No
Read more
Helen Feroli

Deschutes Family Recovery: 3rd Annual Helping Hands Gala

2016-06-20

The price of SAP was considerably less than other products and the features comparable. Customer service was top notch!

Pros

After event reports (which categories of donations returned the highest proceeds, accounting, etc.) offered a lot more information than we had anticipated and has proved to be one of the most valuable features for our group.

Cons

We found the table assignments feature was challenging to use.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Monthly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Steve Janett

Great tool for fund raising

2019-10-17

SAP helped reduce the initial work of manually entering all data and gave us better control and communications with attendees of our event.

Pros

Having people register on line and being able to create reports from the data was invaluable.

Cons

A bit of a learning curve due to the vast capabilities of the program - however, our consultant was there every step of the way.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Tracie Ramsey

Candlelight Gala 2016

2016-12-01

Silent Auction Pro was extremely easy to use and to teach others to use.

Pros

Check out Process

Cons

After auction reports are somewhat confusing

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Joette Campbell

Mardi Gras Party

2017-03-24

Up to the night of the party, there was always someone available to us by phone or email.

Pros

Great way to keep up with donations. Great way to bundle items into packages. Great records on guests to use for next year's event. This software helps create a snapshot of the event that will be very useful. Very responsive staff. Affordable and helps bring in increased donations with the online option.

Cons

Some guests balked at mobile/online bidding.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Likelihood to recommend

10/10

Recommendations to others considering Silent Auction Pro

Have plenty of trained volunteers at check-in!

Source: Capterra
Helpful?   Yes   No
Read more
Helna Correll

Silent Auction Pro makes silent auction process simple and easy to use

2017-03-08

There are features and functionality that can be improved, however, overall the whole process save you time and money.

Pros

Ease of use and simplicity of the process.

Cons

They're very good in sending reminders, however, having the data archive for future use provides convenience and assurance that at least you have a copy or your data in Silent Auction Pro.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Silent Auction Pro


Thank you for the review Helna! Just to clarify - we ABSOLUTELY DO keep all your data for each event so you don't have to back it up. All contacts, attendees, donations, payment transactions, everything is still in the system and hosted for a year from your paid event. I think perhaps you are not understanding where to find your archived data.

We've also added a new feature that allows you to upload an additional image for auction items.
-Jim

Read more