Silent Auction Pro Features

Silent Auction Pro

Live auction event management for nonprofits

4.82/5 (347 reviews)

Silent Auction Pro Feature Summary

  • Order fulfilment
  • Absentee Bidding
  • Dutch Auction
  • Silent Auction
  • English Auction
  • Activity management
  • Bid management
  • Credit card processing
  • Customer database
  • Customer history
  • Customizable branding
  • Customizable reporting
  • Electronic payments
  • Event tracking
  • Mobile integration
  • Order processing
  • Product catalog
  • Web integration
  • Order confirmation
  • Gift card system

Competitor Feature Comparison

Activity Management
Auction Management
Bid Management
Credit Card Processing
Customer Database
Customer History
Customizable Branding
Customizable Reporting
Electronic Payments
Event Tracking
Gift Card System
Mobile Integration
Order Confirmation
Order Processing
Product Catalog
Product Catalog Integration
Receipt Management
Reporting & Statistics
Website Integration
Visit WebsiteCompare App
Activity Management
Auction Management
Bid Management
Credit Card Processing
Customer Database
Customer History
Customizable Branding
Customizable Reporting
Electronic Payments
Event Tracking
Gift Card System
Mobile Integration
Order Confirmation
Order Processing
Product Catalog
Product Catalog Integration
Receipt Management
Reporting & Statistics
Website Integration
Visit WebsiteCompare App
Activity Management
Auction Management
Bid Management
Credit Card Processing
Customer Database
Customer History
Customizable Branding
Customizable Reporting
Electronic Payments
Event Tracking
Gift Card System
Mobile Integration
Order Confirmation
Order Processing
Product Catalog
Product Catalog Integration
Receipt Management
Reporting & Statistics
Website Integration
Visit WebsiteCompare App

Silent Auction Pro Feature Reviews

25 reviewers had the following to say about Silent Auction Pro's features:

Tony Bredin

Great software for charity auctions!!

2018-01-15

I was totally immersed in it, learning every possible feature and application, to ensure that we got the maximum use.

Pros

It manages contacts, monitors donations, item bundling, integrated credit card processing, and a lot more.

Cons

The special characters examples(for inch threw off the formatting of the data export to excel).

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Monthly

Likelihood to recommend

9/10
Source: Software Advice
Helpful?   Yes   No
Read more
Jo Anne Hoekenga

WDCC Fashion & Frolic Fundraiser

2021-01-12

Excellent - A++++++++++++++++++++++++ Mobile Online Bidding and Custom Email / Text Distribution for marketing SAVED our annual fundraiser which was 100% virtual in 2020.

Pros

The websites offers variety of features: previous donation report, contact history, donation inventory and tracking, auction item bundle function, mobile online bidding, email merge, and custom email / texts distribution.

Cons

Would like to see individual email / text contacts available for email distribution, besides category labels.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Occasionally

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
tami gillman

Outstanding product for the price

2019-05-22

It solves all aspects of planning and executing an auction relative to tracking of contacts/donors/donations.

Pros

Reporting features; cashiering functionality; cataloging versatility; roll up of all data.

Cons

the Help Tutorials are lengthy and may have been written by a programmer rather than an end user?

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Occasionally

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Allison Beck

100% Recommend

2020-09-01

Had the best experience with Silent Auction Pro.. we were under a short time frame due to restrictions with COVID-19 and getting approval from the administration on an auction software.

Pros

Customer Service is amazing Really, really, easy to use TONS of reports to pull for any information you would need Real-time reports on how much money you are making and the return on the value The registration page and the ability to customize it to our liking was amazing, especially when recognizing sponsors.

Cons

Can only have one event going at a time Unable to "edit" thank you letter when going to send out, it pulls straight from the template The donor v. bidder and confirming identities

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Monthly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Fred Borovich

Excellent Software and A Great Value

2019-10-21

It also helps guide you through the whole event by providing reports and many helpful printouts from bidder sheets, tracing reports and historical data.

Pros

Easy to use, able to accommodate almost any type of function for an event and outstanding customer support.

Cons

Need a better way to split payments for auction items.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Rob Rowe

Children's Hospital Fundraiser

2016-08-09

Jim was amazing as we only had a few days toget everything set up for our auction. He provided great support before and during the event.

Pros

Auction management was great.

Cons

But after a short time, it was much easier to use than we thought.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Monthly

Likelihood to recommend

9/10

Recommendations to others considering Silent Auction Pro

No addition comments.

Source: Capterra
Helpful?   Yes   No
Read more
Jackie Heinze

Amazing customer service!

2020-03-09

I was very impressed and would use again!

Pros

The data collection and reports were extremely helpful, too.

Cons

The interface could be improved upon. The design could be more user friendly and easier to navigate.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Occasionally

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Julia Foster

Great product and OUTSTANDING customer service!

2018-07-27

Pros

In the days and weeks leading up to the event, Silent Auction Pro staff contacted me regularly to make sure that my planning was on track and I was comfortable using the software.

Cons

The only feature I am missing is the ability to import data from spreadsheets.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from Silent Auction Pro


Hi Julia - thank you for the great review! With respect to not being able to import donations from a spreadsheet - It's best to simply stop using your spreadsheet and enter the items directly into Silent Auction Pro. That way you won't be duplicating your efforts. It's not possible to do an import because of the relationships between donations and the donors that are automatically maintained in Silent Auction Pro for you. There's also other attributes you are probably not capturing in your spreadsheet that are required in Silent Auction Pro. - Jim

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Tara Rehmeier

Great & I hope to be able to use the software again next year for our event!

2017-11-17

Safe & secure place to store and update contact information. Easy reports. Easy bid sheets.

Pros

The customer service rep assigned to my case was FANTASTIC.

Cons

I am hoping that after learning the basics this time around, I can dig a little deeper next year and use more of the reports and functions that are available to me.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Charisse Berni

Tremendous system for making charity auction easier to set up

2017-05-06

Set up and run the event solely from volunteer committee without having to contract with other services for ticketing or check in/out. Handle high volume auction and attendee counts with smaller committee.

Pros

We posted the event auction items on the online auction as previews to entice bidders to attend to get a chance at the rest of the silent and live items. Reporting is good, check in/out is all on one page, the system performance is great.

Cons

Special characters in the description like " for inch threw off the formatting of the data export to excel.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Mary Wood

Silent Auction Pro for the Wiin!

2020-11-02

Silent Auction Pro was an excellent choice to open our Silent Auction to all our supporters. Comments from our bidders included ease of use and great layout for bid items.

Pros

This software company has outstanding support team members and they are but a phone call away. The real time totals allow you to report on your event as soon as it closes with multiple exportable reports.

Cons

Looking forward to future enhancements making it even more intuitive.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Occasionally

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Education Management company, 11-50 employees)

Excellent Product

2019-05-09

We are a nonprofit. Silent Auction was an excellent tool for our largest annual fundraiser. Helped us to organize an event with over 250 attendees. Appreciate their timely responses throughout the process and their support team.

Pros

The company is easy to work with - by phone or email. We appreciated their email reminders throughout the planning process.

Cons

Would like to have access to all Silent Auction reports indefinitely.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Monthly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Silent Auction Pro


Thank you for the review! FYI - We do maintain the event history in the system and host all your data as long as you use us once a year.

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Lea Dacanay-Rodriguez

Good Value

2020-06-11

We had a good experience with SAP specially with the customer support we had.

Pros

The final report was very helpful and easy to understand.

Cons

I didn't like what the system provided for doing donations (not as many different options on levels of donation), raffle ticket price options, some reports were not exportable in excel or CSV (some had to be copy-pasted to a word document).

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Occasionally

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from Silent Auction Pro


Thank you Lea for the review! Please see my thoughts below:

1. I'm not sure what you mean w.r.t. not as many options on levels of donations. You can create as many donations as you want and you essentially control all the options. I'll reach out and make sure I understand what you mean.

2. With respect to reporting - you can create custom reports using the write letters that will allow you to export pretty much everything you mentioned in a single report. We can help with that.

3. Creating a rotating banner just requires someone who knows how to make an animated GIF and has something like PhotoShop. We also offer that service if you need it.

Again - thank you for the full and honest review. We will reach out to make sure we understand your concerns and make sure they are addressed. -Jim

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Catherine Leslie

Great service!

2016-06-27

SilentAuctionPro was VERY easy to use and the customer service was AMAZING.

Pros

Generating bid sheets and reports. The ease of use.

Cons

With "Name and Phone number" on bid sheets, we had some bidders who were confused, but we were able to match their numbers by searching the database.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from Silent Auction Pro


Hi Catherine - thank you for the review! FYI - if you purchase ONLY the AuctionCore (as you did) then bid sheets print with Name and phone number. If you also purchased AuctionDay then Silent Auction Pro would have generated all the bidder numbers for you and the bid sheets would have printed asking for the bidder number instead.

AuctionDay includes all the check-in / check-out features, cashiering, credit card processing, basic ticket sales, reporting and more.

-Jim

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Debbie Wilde

The best software support I have experienced. That is essential to us!

2017-11-05

It has saved us a great deal of time and frustration in trying to organize, track, save and report all the information essential to a successful auction.

Pros

You can reach a real person who is competent in the software in a timely fashion.

Cons

It has taken some time and experience to understand all the features that are available and just how to make them work for us.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Occasionally

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Beth Vann-Turnbull

Silent Auction Pro - Great Value & Met All Our Needs

2019-02-11

This was our second year using Silent Auction Pro for our annual special event and our first year using the mobile bidding function.

Pros

The wide variety of functions combined with good customer service and a great price.

Cons

Not all functions and reports are intuitive to me, but they have excellent instructions, training videos and customer service - making learning the functions easy.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Occasionally

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Linda Siscoe

SAPro user

2021-01-12

Due to Covid we used more features this year and it made our jobs easier. Will continue to use these features in the future.

Pros

Liked the ticketing features and reports. Used the Fund-a-Need for the first time.

Cons

I had some trouble using the messaging features like emails. Hard time getting it formatted the way I wanted it and it lost some of our graphics after posting.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Occasionally

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
ashley lewman

We bought the software a month before our event. Very happy with the service and fairly easy to use

2017-05-04

Ease of check out at our benefit auction.

Pros

We had not used event management software before.

Cons

Wish there was a way to capture our donor detail from Silent Auction Pro and export it to our database in eTapestry.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Silent Auction Pro


Hi Ashley - thank you for posting a review. FYI, you can export your donation / donor detail using the AuctionPromoter's report writer. I'll email you separately. -Jim

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Aaron Bessey

Silent Auction Pro - Lenoir-Rhyne University

2020-11-25

We will use again!

Pros

The responsiveness of our Silent Auction Pro Rep and the [SENSITIVE CONTENT HIDDEN] of Silent Auction Pro was fantastic. They were always very helpful and quick to respond. They were always willing to answer questions and come up with solutions for us. The price of the software was also fantastic and very affordable. The ease of use of the site for bidders was great too. Very little issues there! Helped us have our most successful silent auction to date at LR!!

Cons

We encountered some issues with website branding, adding extra pictures, and customizing the type of bidding items.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Occasionally

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Tiffany Drake

Great Customer Service

2020-11-25

They know what they are doing and have their team is also very knowledgeable. They will also help you with suggestions and ideas to enhance your event!

Pros

They are alaways available by phone or email, and while their website has fabulous tutorials, they are also fabulous in providing you hands on support.

Cons

I would like to see more analysis reports

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Occasionally

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
KERI SIMS

Great product, outstanding customer service

2021-01-13

We are excited to use this platform for a combined live/online auction. The customer support is so important and so good at SAP!

Pros

Product was easily customizable to our individual needs.

Cons

There is a learning curve, but there was never an issue encountered that the support team couldn't fix.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Occasionally

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Linette Magana

Best auction site! 100% satisfied

2016-11-09

The site itself is very user-friendly, easy to configure/customize and offers many useful features.

Pros

Ease of use, reporting features, robust program, excellent "help" features

Cons

Too many options under some subheadings, but I like them once I check them out--so it's not really a con.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Likelihood to recommend

10/10

Recommendations to others considering Silent Auction Pro

Use the help feature. It is one of the best out there because it is very comprehensive.

Source: Capterra
Helpful?   Yes   No
Read more
Tricia Blasko

Really Good Auction Program

2018-11-01

Once you play around with the program, it seems to be pretty user friendly. And what you do not know how to do or are having trouble with, there are lots of tutorials to lead you through the process. Plus the support staff is excellent and amazingly helpful.

Pros

A good way to track all donations and purchases.

Cons

A lot of data entry. As we were using this for the second time, some bits were easier as we could pull from past donors info.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Helen Feroli

Deschutes Family Recovery: 3rd Annual Helping Hands Gala

2016-06-20

The price of SAP was considerably less than other products and the features comparable. Customer service was top notch!

Pros

After event reports (which categories of donations returned the highest proceeds, accounting, etc.) offered a lot more information than we had anticipated and has proved to be one of the most valuable features for our group.

Cons

Also it would have been able to separate admission tickets from other types of tickets sold (i.e. raffle tickets) in the ticket reports. The system recommended entering couples as individuals, this also proved to create problems for us when assigning tables and during the check-in/check-out process.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Monthly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Tracie Ramsey

Candlelight Gala 2016

2016-12-01

Silent Auction Pro was extremely easy to use and to teach others to use.

Pros

Check out Process

Cons

After auction reports are somewhat confusing

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more