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Silent Auction Pro Logo

Silent Auction Pro

4.8
(393)

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Simple * Affordable * Powerful

(11)

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Silent Auction Pro Features

Features Summary

Functionality

4.7

/5

393

Total features

73

5 categories

Silent Auction Pro features

Absentee Bidding
Activity Tracking
Alerts/Notifications
Alumni Management
Attendance Management
Attendee Management
Auction Management
Bid Management

Common features of Event Management software

API
Activity Dashboard
Alerts/Notifications
Attendee Management
Badge Management
Barcode/Ticket Scanning
Budgeting/Forecasting
Calendar Management

Price starts from

449

Per year

Other

Pricing options
Free plan
Subscription
Free trial

Screenshots

Contenders comparison

Functionality

4.7

/5

393

Price starts from

449

Per year

learn more

Total Features

73

Unique features

  • Recurring/Subscription Billing

  • Mobile Alerts

  • Customizable Reports

  • Receipt Management

Functionality

4.5

/5

5K

Price starts from

0.79

Per month

learn more

Total Features

57

Features in Common

27

Unique features

  • Activity Dashboard

  • Self Check-in/Check-out

  • Exhibit/Vendor Management

  • Print-at-Home

Functionality

4.7

/5

2K

Price starts from

ic-pricetag

No pricing info

learn more

Total Features

95

Features in Common

30

Unique features

  • Event Registration

  • Presentation Streaming

  • Survey/Poll Management

  • Audience Analytics

Common Silent Auction Pro comparisons

Reviewers who mentioned features said:

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Lara K.

Hospital & Health Care,

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Excellent Choice

Reviewed 7 years ago

Helped us run our best auction to date, with virtually no line at checkout, even though we had almost doubled our attendees from the prior year.

Pros

This is terrific software, especially for a smaller nonprofit. What sold the software to us is that when I inquired about it online on a Saturday, I got an immediate phone call from the owner of the company and software developer. This was very typical of all interaction with this company throughout our use of the software - we got immediate responses from support when we had questions, they understand...

Cons

I would love to be able to have a website where people can enter their own donations and have them populate as donation items in the system. There were a few quirks like the system not liking quote marks and ampersands. I would like for there to be a bit more explanation on the page about the security of registering your card as many of my guests weren't comfortable doing so at the time of ticket purchase....

AB
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Allison B.

Sports, 201-500 employees

Used monthly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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100% Recommend

Reviewed 4 years ago

Had the best experience with Silent Auction Pro.. we were under a short time frame due to restrictions with COVID-19 and getting approval from the administration on an auction software. [SENSITIVE CONTENT HIDDEN], our event Coach helped us through the whole process. Even when we had a slight error during the event her and the [SENSITIVE CONTENT HIDDEN] solved it immediately. Very impressed with their company.

Pros

Customer Service is amazing Really, really, easy to use TONS of reports to pull for any information you would need Real-time reports on how much money you are making and the return on the value The registration page and the ability to customize it to our liking was amazing, especially when recognizing sponsors. The mobile site was awesome and so easy to use Texts/Emails that came during the event are helpful

Cons

Can only have one event going at a time Unable to "edit" thank you letter when going to send out, it pulls straight from the template The donor v. bidder and confirming identities

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Beth V.

Individual & Family Services, 11-50 employees

Used other for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Silent Auction Pro - Great Value & Met All Our Needs

Reviewed 5 years ago

This was our second year using Silent Auction Pro for our annual special event and our first year using the mobile bidding function. It offers all the functions we need to run a great event that includes silent and live auctions and Fund-A-Cause. The price was excellent compared to another platform we researched, and we have always found our event representative to be very helpful from beginning to end.

Pros

The wide variety of functions combined with good customer service and a great price.

Cons

Not all functions and reports are intuitive to me, but they have excellent instructions, training videos and customer service - making learning the functions easy.

RJ
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Rich J.

Used other for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great software that is invaluable aid to fundraising

Reviewed 6 years ago
Pros

Functionality is excellent. It has lots of features and benefits. The administration and reporting tools are also well thought out. It is clear they understand the many requirements of fundraising. Finally, their support is outstanding.

Cons

It takes a while to learn the navigation- where tools are located. Also, in one or two instances we wanted to extract information in a certain way but the system didn't provide for this.

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Aaron B.

Sports, 51-200 employees

Used other for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Silent Auction Pro - Lenoir-Rhyne University

Reviewed 3 years ago

We will use again!

Pros

The responsiveness of our Silent Auction Pro Rep and the [SENSITIVE CONTENT HIDDEN] of Silent Auction Pro was fantastic. They were always very helpful and quick to respond. They were always willing to answer questions and come up with solutions for us. The price of the software was also fantastic and very affordable. The ease of use of the site for bidders was great too. Very little issues there! Helped us have our most successful silent auction to date at LR!!

Cons

Some areas of the site could be streamlined and more easily customizable. We encountered some issues with website branding, adding extra pictures, and customizing the type of bidding items. It's also a little clunky with item editing once a donation or item is inputted in the system. These are all overcome in my opinion by the customer experience and willingness to correct issues that come up.

GT
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Gail T.

Nonprofit Organization Management, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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I like Silent Auction Pro and would recommend it to any NPO or organization for their event.

Reviewed 3 years ago

Fundraising for the Children's Coalition of Aransas County

Pros

That first phone call to Silent Auction Pro led to a Zoom demo with [SENSITIVE CONTENT HIDDEN]. The demo with [SENSITIVE CONTENT HIDDEN] led to our Board giving approval for the contract. Since that first conversation to the post-event conversations, every step, every need, every question, every "OH NO" moment on my side was quickly answered and solved. There is no customer service team like theirs....

Cons

The initial use of the software required diligent data entry. It was a lot of work. We now have a database containing donors, sponsors, bidders, volunteers, and workers. Next year's data entry will not start at zero. For some data entry and reports, (without checking which aggravated me the most I must be vague) having a "scroll to the top button" would be nice. Also, when working in one function,...

KM
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Kristine M.

Nonprofit Organization Management, 11-50 employees

Used other for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Awesome fundraising tool for our organization!

Reviewed 4 years ago

Our non-profit arts education organization has had a very positive experience with Silent Auction Pro. We look forward to using this great software and all of its features/capabilities even more as we move forward in 2020!

Pros

1. Excellent training and support by [SENSITIVE CONTENT HIDDEN] and his Silent Auction Pro team! 2. This quality software system really did its job from initial communications, to auction set-up, right through event night and beyond with solid reporting! 3. Its affordable price, combined with superior customer service and tech support, made the decision to purchase a no-brainer-- especially for a committee of nervous new users!

Cons

There *is* a learning curve for newbies, as with any other software package. However, the online tutorials as well as ample documentation with clear procedures made it as painless as humanly possible to get up to speed and functional with it.

ED
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Emily D.

Financial Services, 5,001-10,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Auction software - JUST PERFECT FOR US!

Reviewed 7 years ago

Three years ago was the first time we used SilentAuctionPro. And we used it again for this year's event. SAP handled our 450+ donations with five users, 200 auction items, online bidding by 225+ guests and the raffle ticket feature. We were able to train our volunteers on the AuctionDay features, and questions were quickly answered by the support staff via phone or email! The extensive help section allowed users to familiarize themselves with the various features, too. Tips for future users: start on soliciting donation early & use SAP to keep track of it all! We plan to use it again for our next silent auction event in two years. Great program, Silent Auction Pro. Leaps & bounds better than the days of paper bidding!

Pros

Add donor, add donation item, save! The extras are great:logos & pictures for displays, the communication tool saved us & we were able to message our bidders with auction highlights.

Cons

After our 2nd event, the system usage seemed more intuitive. We didn't realize how many features we could have used that first time! Would love the system to accept AmEx, not just Visa/MasterCard.

Vendor response

Hi Emily - thank you for the review! FYI - You can accept AmEx, you just need to set up an AmEx account and give that number to Vantiv. Once it is set up just check the "Merchant Accepts AmEx" checkbox on the "Configure Merchant Account" page and AmEx will show up in the credit card select lists.

LS
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Lisa S.

Philanthropy,

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Windsor Farm Elementary PTO Silent Auction Pro Review

Reviewed 7 years ago

Silent Auction Pro provided an ease and professional quality to our annual auction we had not previously enjoyed. In years past, our annual elementary PTO Fundraiser and Silent Auction was a tedious process. We would create our Bid Sheets and Display Sheets on separate programs. We would have another person create our event programs. Our donations would be logged in an Excel Spreadsheet. We would...

Pros

Easy to use, great customer service, able to manage all needs in one platform.

Cons

n/a

SW
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Scott W.

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Look no further. You have found a terrific solution to your online, silent and live auction headache

Reviewed 9 years ago

This is our fifth year of using Silent Auction Pro for our annual fundraising auction for our public schools and we can highly recommend it. We looked at several competing products before deciding it offered the most-bang-for-the-buck for an Internet-based cloud solution (important for the ability to share access with many users). With only a few weeks to prepare, we were able to import the bidder...

Pros

No pros were added to this review

Cons

No cons were added to this review

NC
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Natalie C.

Nonprofit Organization Management, 1-10 employees

Used weekly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Software is Extremely Easy to Use

Reviewed 3 years ago

I loved working with Silent Auction Pro. Their support is phenomenal. Most of the people you talk to were involved with a PTO which is how they got started working with Silent Auction Pro so they were extremely helpful especially since I am using this software to raise money for our PTO.

Pros

I loved that the bidding, sign up, and communication was extremely easy to use. It was as easy as providing a link or QR code to get families signed up for the online bidding. Then the bidding itself was easy and engaging because you will get notified on items you are actively bidding on to tell you if you have been outbid which keeps you actively engaged in the auction! You can also set a max. bid and bid increment and the system will bid on an item for you. In the set up process Silent Auction Pro makes it extremely easy to communicate with your bidders. You can set up email and text notifications in advance so you don't have to worry about sending the day of or before your event. You can schedule out these notifications for the month, etc. leading up to your event.

Cons

It was a little difficult making sure everything looked ok when you switched donor items over to auction items. It usually pulls over details you have in your donor item, but you need to go through and make sure fonts and everything look the same so when people are viewing your auction items everything looks consistent.

BB
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Brian B.

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Great customer service and a useful product getting better. Takes a little getting used to.

Reviewed 8 years ago

We have now used Silent Auction Pro for 3 years for our nonprofit gala. We started using it because it was the most cost effective way to take people's credit cards ahead of time for a more expedited check out process. Our board still doesn't want to go totally electronic, so we use it to sell tickets, to prepare the bid sheets for silent auction items, and to run the checkout process from our paper-based...

Pros

No pros were added to this review

Cons

No cons were added to this review

Vendor response

Thanks for the review Brian and the listing of Pro's and Cons. We will be releasing "Promo Codes" for tickets this month along with several other minor enhancements. The online bidding and mobile bidding pages were recently updated to freshen the look. We're going to be doing the same to the online ticket purchase pages. -Jim

AR
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Verified reviewer

Utilities,

Used other for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Using SAP for silent auction for a Non-Profit group.

Reviewed 6 years ago

Saves us so much time. Used to use excel and mail merge to create bid sheets. Then had to enter results into a shared Sheet. Checkout took a lot longer since had to search the sheet. Also never had an online presence before so this gives us access to more people.

Pros

Using this tool enables us to reach more people. I also like that checkout takes a lot less time and the customers like getting a receipt. The ability to print and check all the items from a donation or auction item perspective is so helpful when setting up. I also like the email feature so we can send messages to our patrons and Thank you notes to our donors. The ability to text winning bid status is fun too. Having the patrons credit card information helps make check out a breeze even if they are not present at the time of close out of the auction.

Cons

Minor glitches with downloading to excel if you use that option. Easy to clean up though. There is a lot to learn to get going with the software but once you understand it, it is easy to use and the customer service is excellent.

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John F K.

Civic & Social Organization, 1-10 employees

Used other for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Excellent Event Planning Software!

Reviewed 4 years ago

We are a hypothermia shelter that houses 12 guests during the coldest months of the year, and have a fundraising gala every 2-3 years. At the beginning of our planning process for our February 2020 gala, we wrestled with the question “Do we really need an auction and event planning package for our little event?” At the end, there was no question that Silent Auction Pro was a HUGE reason why our event went so smoothly and exceeded our fundraising goals!

Pros

I cannot say enough good things about our experience using Silent Auction Pro. Some of the key things that we liked: Event Coach. From the beginning, we were assigned an event coach ([SENSITIVE CONTENT HIDDEN]), and she proved incredibly helpful in both understanding Silent Auction Pro as well as anticipating what other issues might come up before, during, and after our event. She checked in regularly,...

Cons

There were a few very minor bugs, but that was it. I didn't care at all for WorldPay, which is one of the two credit card processors that Silent Auction Pro works with. They had horrible customer service and wanted to know WAY to much personal information about me in order to open an account. But that isn't Silent Auction Pro's fault ...

RH
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Robert H.

Nonprofit Organization Management, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Round 2; Regrouping

Reviewed 4 years ago

I loved the software. We had used BidPal/OneCause prior but the cost model was unbearable for us this year. With Silent Auction Pro we pay after the first event; nothing upfront. Capped fee% and low fixed cost are benefits. Credit card processing (we used WorldPay) fees are lower (and no monthly fee), making the total cost lower. Software is feature-rich. This can be a double-edged sword as features can add complexity. Help is always available and phone support was awesome. Overall, the features are worth it. Ability to 'stage' or start a new event while keeping a recently finished event active for a bit would be a welcomed improvement.

Pros

Features, Performance and Support were all Excellent.

Cons

Registration and PW requirements for bidding . No import (from spreadsheet) capability. Understandable, but would have been nice. They do offer to import for you at extra cost. They must have had bad experiences... It turned out to be less an issue than I thought. They were very upfront about it and it was not a surprise.

CB
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Charisse B.

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Tremendous system for making charity auction easier to set up

Reviewed 7 years ago

Set up and run the event solely from volunteer committee without having to contract with other services for ticketing or check in/out. Handle high volume auction and attendee counts with smaller committee.

Pros

Donation entry was intuitive and loved that we could pull up items donated before so that we didn't have to retype everything. Demo environment allowed us to get committee members up to speed quickly and also allowed us to practice on some creative set up to meet our auction needs. Ticketing feature offered a variety of ticket options, some only displaying with a promo code, and love the addition...

Cons

Special characters aren't allowed in donation title so we had to change once they got loaded as an auction item. Special characters in the description like " for inch threw off the formatting of the data export to excel. Reporting is good, but would have liked a few more reports or the ability to create ad hoc reports. We found one report provided this item, but another report provided this item so we had to export to excel and do look up functions which is tedious to do each time. Would like more options for formatting of bid sheets, and also would like to see some additional options with displaying, leveraging the "Donation Tag" feature which is critical for us as our teams need to be identified. Would like filters on lists as well.

AH
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Alan H.

Entertainment, 51-200 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Silent Auction Pro - Good, but with some significant reservations

Reviewed 7 years ago

Southern Gateway Chorus used Silent Auction Pro (SAP) to manage our Gateway Gala for 2016, our major fund-raiser of the year. We found much to like about it, but also a few things that could stand improvement. The best thing about SAP is its people and the support they provide. They were right on top of everything. I never waited more than an hour for an answer to a support question. SAP also...

Pros

Capturing information about donors and donations Creating auction items from donations Checking guests in and out, and providing them with invoices Bid entry (except for Fund-a-need)

Cons

Handling reservations and guests, especially couples and other groups Formatting bid sheets - very little control over this format Handling creation and bid entry for fund-a-need Requirement to create a merchant account with Vantiv

SD
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Stephanie D.

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Silent Auction Pro Thought of Everything!

Reviewed 8 years ago

Overall, I am extremely pleased with this software. I was totally immersed in it, learning every possible feature and application, to ensure that we got the maximum use. Pro's: 1. The Help section is extremely well documented, and the customer support is amazing. The You Tube videos were very helpful for training both me and my volunteers. Any time of the day or night when I sent an email,...

Pros

No pros were added to this review

Cons

No cons were added to this review

Vendor response

Thank you Stephanie for your detailed review. I'm sure potential customers will find this very helpful! On the "be awares". As you point out, our system is very comprehensive. We encourage people to play around in the demo group sandbox to help learn the system while not affecting the data in your own group. We're also happy to coach users on the best practices via email or a phone call. As you pointed out there are a bunch of great tutorial videos too! Thanks again for the great review! Jim

LD
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LEA D.

Education Management, 51-200 employees

Used other for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Thumbs Up

Reviewed 3 years ago

We've really enjoyed working with them. Last year, we had to completely switch to an "all on-line auction" last minute. The support we received was excellent. It was our first time to use them and they truly helped us with the process. If you don't use the software year round, it can be challenging when you pick it up again however, they took us through it again this year. [SENSITIVE CONTENT HIDDEN]...

Pros

Customer Support/having an event coach and cost.

Cons

Some reports are not exportable. Some features can be enhanced to make it more user friendly but the staff are very helpful. They are very open to taking suggestions and continue to enhance their system. I have found that continued use and their enhancements have made the program more user-friendly.

Vendor response

Hi Lea - Thank you for posting your review! As you know we always welcome customer feedback and are always working to improve Silent Auction Pro.

SN
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Sarah N.

Fund-Raising, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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This software was a Game Changer for us!

Reviewed 2 years ago

I can't imagine using another software program. This is a program that can easily taught and transferred among changing administrators of your event (ours is a school/band fundraiser, so our parent teams are different and evolving each year). Since the software is straightforward and user friendly, it makes it easy to recruit and replace team leads (unlike our previous system, which made a potential new team lead say "oh, I couldn't do that! That looks complicated!"). We have appreciated the support from Silent Auction Pro, especially when we first got started with the program. It's been a real blessing to our event!

Pros

This software has made the planning process so smooth for us. The Bidsheet Pro option has been the best fit for our event. The ability to enter donations/auction items, credit the student bringing in the auction item, and then have an online catalog to share, bidsheets, and an easy checkout process at the click of a button has improved the process for us 10-fold.

Cons

I do wish there was an option to download the reports into a Google Sheets format. The reports automatically download into Microsoft Office Spreadsheet format, which is the better format for functionality, but as an organization, we appreciate the ability to share documents with Google.

Vendor response

Thank you Sarah for the great review! Regarding the reports format - they are a CSV format and would think that could easily be imported into Google Sheets... We'll take a look

LG
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Laura G.

Arts and Crafts, 11-50 employees

Used other for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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Awesome Customer Service

Reviewed 3 years ago
Pros

This was our fourth year using Silent Auction Pro. Like so many nonprofits in 2020, we were faced with really two questions: how can we successfully fundraise using mostly social media and how can we put together an event that seemed so foreign at the time, so quickly. While the changes made to the software were helpful and kept us competitive with other organizations, it was Silent Auction's customer service that was the secret sauce. From explaining all the new features to problem-solving, to follow-up reminders, we were able to host a successful fundraising event this year.

Cons

Some things are a little bit clumsy and not as user-friendly as I would like them to be. It would be helpful to be able to change the program colors to be a bit more like our brand. Reports could be more specific or to be able to customize them more.

Vendor response

Hi Laura - thank you for posting your review! As you know we are always working to improve Silent Auction Pro.

JH
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Jennifer H.

Nonprofit Organization Management, 1-10 employees

Used other for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Reached our goal - even during COVID-19 - with help of Silent Auction Pro

Reviewed 4 years ago

Our small non-profit has had a very positive experience with Silent Auction Pro. We have used Silent Auction Pro for 3 years, 2 years with paper bidding and this year with mobile bidding. This year we were so lucky to have transitioned to mobile bidding. Our auction went on without a hitch, in a virtual environment, during the COVID-19 shut downs. We were able to switch everything to a virtual offering easily and we were still able to exceed our goal of $75,000. We look forward to using this great software in the future.

Pros

Once you use the software for multiple years it makes it so easy to put in repeat auction items. The software offers so many options and ways to set up communication with bidders, attendees, donors, etc. I love that you can schedule items to go out ahead of time so you don’t need to think about doing them later. Every year new updates make the software better than the year before. The pricing is affordable for non-profits and they offer superior customer service, tech support and a fantastic help section.

Cons

There is a learning curve, as with any other software package – the more you use it the easier it is. We tended we only have 2 people inputting auction information so that it was consistent. We would love to see a more comprehensive package that allows you to input expenses and see the full picture of the event. I know this is something they are trying to incorporate for the future and once it is available it will be even more fantastic!

Vendor response

Thank you very much for the review Jennifer! We're hearing quite a few stories about groups switching to virtual events because of COVID-19 and still meeting or exceeding their goals - especially when you consider not having to pay for the venue and all the other expenses that come with it. I'm glad you had a great event! - Jim

LK
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Lisa K.

Philanthropy, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Look no further this software is great

Reviewed a year ago

Excellent! We have grown our fundraising auction three fold since instituting Silent Auction Pro. Much as to do with the ease in which we can sell tickets, process charges, create bid sheets, etc. Everything Silent Auction Pro does well!

Pros

Above all else, the support you get from Silent Auction Pro is beyond best! The staff is on top of answering inquiries almost as fast as you can send them.....and you get to actually talk to someone, who has English as their first language! Besides that, the software is easy to use. Good help screens and an incredible demo site that you can practice on.

Cons

Still attached to World Pay for processing, BUT they have recently included their own WorldPay reports which eliminates the need to try to decipher the WorldPay reports!

Vendor response

Thank you Lisa for the great review! -Jim

JA
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Jo Anne H.

Nonprofit Organization Management, 51-200 employees

Used other for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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WDCC Fashion & Frolic Fundraiser

Reviewed 3 years ago

Excellent - A++++++++++++++++++++++++ Mobile Online Bidding and Custom Email / Text Distribution for marketing SAVED our annual fundraiser which was 100% virtual in 2020.

Pros

Software is user friendly and website easy to navigate. Continue to annually learn and become more familiar with functionality of features since 2013. The websites offers variety of features: previous donation report, contact history, donation inventory and tracking, auction item bundle function, mobile online bidding, email merge, and custom email / texts distribution. Support (Help) staff is very knowledgeable and accommodates at anytime.

Cons

Would like to see individual email / text contacts available for email distribution, besides category labels. Would like to be able to obtain only 2-3 years previous donation history. History older than 3 years not necessary, report too long and cumbersome.

ES
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Evelyn S.

Primary/Secondary Education, 51-200 employees

Used other for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Great tool to have. Change is it's Middle Name!!!!!

Reviewed 3 years ago

As a former systems engineer (in my previous career), I found the system to be easy to work with. There are a few things I think should be in different places, but it is just my preference. Support is everything!!! If you are lucky enough to get [SENSITIVE CONTENT HIDDEN] as your support person, you will be just fine!!! She talked me "off a few ledges" the days leading up to the event. Things we usually do in person (and for cash) had to now be done through the system. Rethinking is the name of the game right now and [SENSITIVE CONTENT HIDDEN] helped me iron out all the issues we had to rethink!!!

Pros

The ability to change! In this year of constant change, we were stopped 48 hours before our Auction was to take place in March of 2020. We were never able to hold an in-person option but we were able to switch all the data we had already entered to go from live to on line with just a few quick and easy steps! we finally held the Virtual auction in November 2020.

Cons

We did not take a picture of every item in a basket, just the combined basket itself. That was fine for the main page. the drill down page listed every item in the basket but the individual pictures did not exist so the item said No phot to Display. We ran out of time to take all the pictures so we dealt with it. I would've preferred it to at least show the basket from the main page. Zoom capabilities only existed when a user drilled down. This is usually not an issue since our silent auction is in person...… just not this year! [SENSITIVE CONTENT HIDDEN] gave me great ideas to deal with the virtual aspect of our auction to try to make it as personal as possible!