Silent Auction Pro Pricing Plan & Cost Guide

Silent Auction Pro

Live auction event management for nonprofits

4.82/5 (348 reviews)

Silent Auction Pro Pricing

Starting from: $129.00

Pricing model: One Time License

Free Trial: Available (No Credit Card required)

A free trial is available on request.
AuctionCore: $129 per event
AuctionDay: $149 per event + 1.5% per transaction
AuctionPromoter: $149 per event
AuctionOnline: $149 per event
AuctionMobile: $149 per event

View Pricing Plans Free Trial

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Converve

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ExhibitDay

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ChamberMaster

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Pricing model: Subscription

Silent Auction Pro Pricing Reviews

Pros
  • Our guests LOVED the capability to do this and we raised DOUBLE out best year ever. THAT was truly amazing and we are so pleased with our decision to use SAP.Sandy R.Read the full review
  • Overall, the features are worth it. Ability to 'stage' or start a new event while keeping a recently finished event active for a bit would be a welcomed improvement.Robert H.Read the full review
  • Excellent customer service and they are willing to work with you when/if you find an issue or have something that you need help with or help understanding.Molly C.Read the full review
Cons
  • I can say that the receipt they get at check out is a little confusing to the check out staff. I know of one person that got charged for his tickets again at checkout.Jennifer M.Read the full review
  • They had horrible customer service and wanted to know WAY to much personal information about me in order to open an account. But that isn't Silent Auction Pro's fault.John F K.Read the full review
  • We did a few things wrong this first time around, but that was because all of us have day jobs and did not spend adequate time to get up to speed and "didn't know what we didn't know.Stephen S.Read the full review
100%
recommended this to a friend or a colleague

25 reviewers had the following to say about Silent Auction Pro's pricing:

Leah Gray

Great Software for Silent Auction fundraising

Used monthly for 1-2 years
Reviewed 2017-03-07
Review Source: Capterra

We used Silent Auction Pro for a second year in a row. We received great support and the event went incredibly smoothly. The product is a great value for the price.

Pros
Great Support, and functionality. Great price.

Cons
I wish the photos of auction items were visible in the mobile version.

Response from Silent Auction Pro


Hi Leah - Thank you for the review. FYI - The photos of auction items are absolutely visible in the mobile website. Depending on the size of your phone you may have to turn it sideways (to landscape view) to see photos from the list view. Then when you tap on any auction item you will see the photos in the detail view. -Jim

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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David McKenzie

Silent Auction Pro - VERY HAPPY!

Reviewed 2017-03-20
Review Source: Capterra

We've been using Silent Auction Pro (SAP) for 6 years now. We moved from using an Excel spreadsheet which became very hard to manage since our donations were increasing. The functionality fit us perfectly along with a price point that we could afford. For each of the 6 years, we always have question that come up and the SAP customer service always responds in a timely fashion. The use of SAP also has minimized if not eliminated the auction customer issues we encountered while using a spreadsheet to manage everything. I would highly recommend using SAP for anyone want to run a silent auction!

Pros
functionality, ease of use, pricing

Cons
UI has some room for improvement. Add some functionality options for processing invoices.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Kaity Woodrum

Fantastic Auction Website

Used occasionally for 6-12 months
Reviewed 2019-02-24
Review Source: Capterra

Great customer service! Helped our event run very smoothly. Felt supported from start to finish! Great company!

Pros
Customizing features, choices in pricing, ease of use.

Cons
Sometimes finding the videos on specific features was difficult through general search, but the on phone support resolved any question immediately.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Leticia Price

Great Auction Platform

Used occasionally for less than 6 months
Reviewed 2021-01-15
Review Source: Capterra

Great experience with support staff especially [SENSITIVE CONTENT HIDDEN]!

Pros
usability and pricing were good but Customer Service was Great!

Cons
Needs some tweaking for multiple events and the multi picture has been added!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Beth Vann-Turnbull

Silent Auction Pro - Great Value & Met All Our Needs

Used occasionally for 1-2 years
Reviewed 2019-02-11
Review Source: Capterra

This was our second year using Silent Auction Pro for our annual special event and our first year using the mobile bidding function. It offers all the functions we need to run a great event that includes silent and live auctions and Fund-A-Cause. The price was excellent compared to another platform we researched, and we have always found our event representative to be very helpful from beginning to end.

Pros
The wide variety of functions combined with good customer service and a great price.

Cons
Not all functions and reports are intuitive to me, but they have excellent instructions, training videos and customer service - making learning the functions easy.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Elizabeth Hess

Best Investment We Made

Used daily for 1-2 years
Reviewed 2020-03-12
Review Source: Capterra

The customer service is great. Each group as a event coach that helps you navigate event logistics. The one-on-one attention your receive makes learning the software very easy.

Pros
The database capabilities sold us on this software initially. The ability to communicate with prospective donors via bulk emails was a huge time saver. When we transitioned to mobile bidding, we saw our silent auction proceeds nearly double!

Cons
The cost is a bit prohibitive when you are working to raise as much money for your group as possible. However, we priced many options, and Silent Auction Pro gave us the most for our money.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Jessica Herzog

Smooth silent auction

Used monthly for less than 6 months
Reviewed 2016-09-24
Review Source: Capterra

I have worked with organizations that use different software to manage their silent auction, silentauctionpro was definitely more affordable and easier to use. Our check-in and check-out process went much smoother than in past years without using the system. Training staff to use it was also very easy and the customer service we received helped us through the learning process. We ran a paper bid sheet auction, but used the ticket sales feature and the day of event module to increase guest check-in and check-out convenience. The system performance was as advertised and really helped keep us organized. Great value for our needs and we plan to subscribe again for our next event.

Pros
Affordable and easy to use.

Cons
Some mandatory fields that are not useful for our event.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Keith McLane

Top of the Line

Reviewed 2015-11-02
Review Source: Capterra

Silent Auction Pro is phenomenal. So all-inclusive, so easy to use, and at such an attractive price point. A++!

Rating breakdown

Ease of use
Customer support

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Kathleen Fey

Outstanding customer service, intuitive software, great help features.

Used occasionally for less than 6 months
Reviewed 2017-12-21
Review Source: Capterra

Ease of use, professional appearance to our auction, mobile capability.

Pros
Ease of use, and made our auction look very professional. The pricing is very fair and the customer support is outstanding.

Cons
Not a thing. Was my first time using it, so I had a bit of a learning curve. The help team was always on point and quick to respond to my needs.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Kristine McIver

Awesome fundraising tool for our organization!

Used occasionally for 6-12 months
Reviewed 2020-01-06
Review Source: Capterra

Our non-profit arts education organization has had a very positive experience with Silent Auction Pro. We look forward to using this great software and all of its features/capabilities even more as we move forward in 2020!

Pros
1. Excellent training and support by [SENSITIVE CONTENT HIDDEN] and his Silent Auction Pro team! 2. This quality software system really did its job from initial communications, to auction set-up, right through event night and beyond with solid reporting! 3. Its affordable price, combined with superior customer service and tech support, made the decision to purchase a no-brainer-- especially for a committee of nervous new users!

Cons
There *is* a learning curve for newbies, as with any other software package. However, the online tutorials as well as ample documentation with clear procedures made it as painless as humanly possible to get up to speed and functional with it.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Jennifer Getts

Biggest Bang For Your Buck

Used daily for 6-12 months
Reviewed 2017-02-18
Review Source: Capterra

My organization, the Humane Society of Noble County, Inc. in Kendallville, Indiana, recently used this software at our annual Raise the WOOF gala for homeless pets. I recommend this company to anyone looking for an affordable, easy to use system. It was user-friendly for both our attendees and our check-in/check-out staff. The training and support received before the event was excellent, and (the INCLUDED) technical support staff went above and beyond the night of the event when we had a few users that had trouble with the system (which turned out to be simple password errors and nothing to do with the SAP software). We used a different software company in 2016 - it was ridiculously expensive, complicated to use and technical support was NOT included, but could be purchased for another astronomical amount. SAP had REAL people call us to touch base, they kept in contact with emails, and everything we wanted was included in this system. I will be recommending Silent Auction Pro to our next fundraising committee!

Pros
Easy to use, does everything the company says it does, and affordable.

Cons
Absolutely nothing!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Chani Ninneman

Incredible Customer Service, Great Product

Reviewed 2015-08-07
Review Source: Capterra

We threw our first ever gala event with a silent auction this past spring, and I would have been a puddle of nerves on the ground if it hadn't been for Silent Auction Pro, and their wonderful customer service. The product is actually easier than you think it's going to be - I kept thinking I was doing things wrong because it wasn't hard. And if you need them to hold your hand through every stage of setting it up, they will. Pros - ease of use, adds professionalism, great customer service, saves tons of time Cons - At first I thought the services were way too expensive, but it really is worth it. They also don't charge you until after the event. Not cheap, but definitely worth while! (And actually, compared to similar software from other providers, this is on the less expensive side.)

Rating breakdown

Ease of use
Customer support

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Eric Gensheimer

Great Auction Software!

Used daily for less than 6 months
Reviewed 2020-09-19
Review Source: Capterra

Silent Auction Pro easily facilitated the conversion of our in person silent auction to a mobile auction. The package was easy enough for our older members to use and enjoy as well as the overall Parish. Items sold at a premium since we were able to open the auction days before our Bazaar. The live auction portion went smoothly as well and we were able to reconcile the results in one tenth the time of our old process. The software is well worth the price.

Pros
Silent Auction Pro enabled all of our Parish including the older members who were less comfortable using their phones to easily participate in our auction. The package was very easy to use!!!

Cons
Our most difficult decision was to actually make the investment to use the product since we are a non-profit and our labor is free. In the end, the results of our auction justified the cost.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Theresa Green

Silent Auction Pro was easy to learn and use

Used occasionally for 6-12 months
Reviewed 2019-08-21
Review Source: Capterra

I will definitely use Silent Auction Pro for our next fundraising event. The ease of use, price, and functionality of the website were good for my team and I.

Pros
I like that the staff at Silent Auction Pro continually checked up on me to make sure that I understood everything that needed to be done before my fundraising event. This was my first time using Silent Auction Pro and that was a HUGE help. I also found the videos very helpful when learning how to use the system. My team and I found Silent Auction Pro easy to use and user friendly.

Cons
I didn't like that you are unable to create tickets without a person's name assigned to it. We have sponsors that are gifted anywhere from 2-10 tickets. Sometimes they use the tickets within the company and other times they give them to their customers. The system wasn't easy for my team to find the correct company since it was assigned to a name, not a company.

Response from Silent Auction Pro


Hi Theresa - thank you very much for the review!
Regarding tickets having to be assigned to a person rather than a company. We do have a Company field in the contacts form and if you use that it will show up when searching for tickets to assign to a guest.

As covered in the Best Practices, if you do not have a contact name for a company, use a first name of "Community Supporter" (or something like that) and put the company name in the Last Name field as well as in the Company field. This will make it easy when searching for tickets, and will also work for the Thank You letters.

Jim

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Aaron Bessey

Silent Auction Pro - Lenoir-Rhyne University

Used occasionally for less than 6 months
Reviewed 2020-11-25
Review Source: Capterra

We will use again!

Pros
The responsiveness of our Silent Auction Pro Rep and the [SENSITIVE CONTENT HIDDEN] of Silent Auction Pro was fantastic. They were always very helpful and quick to respond. They were always willing to answer questions and come up with solutions for us. The price of the software was also fantastic and very affordable. The ease of use of the site for bidders was great too. Very little issues there! Helped us have our most successful silent auction to date at LR!!

Cons
Some areas of the site could be streamlined and more easily customizable. We encountered some issues with website branding, adding extra pictures, and customizing the type of bidding items. It's also a little clunky with item editing once a donation or item is inputted in the system. These are all overcome in my opinion by the customer experience and willingness to correct issues that come up.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Erika Zimmerman

Silent Auction Pro fit our organization and event perfectly. It was affordable and easy to use.

Used occasionally for 6-12 months
Reviewed 2017-10-30
Review Source: Capterra

Pros
Most of all I like the price. I also like that the Help section is very thorough and had videos. My representative was also very helpful and had used the software themselves.

Rating breakdown

Value for money
Ease of use
Features
Customer support

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Ginny Vietti

Silent Auction Pro has exponentially increased our elementary school auction profit!

Used daily for 2+ years
Reviewed 2017-11-29
Review Source: Capterra

Savings of time, money and energy! A huge increase in profit over the last several years!

Pros
Silent Auction Pro makes the auction process seamless. Our school auction has gone from completely paper based, to silent auction with software, and then to mobile bidding over the past four years. Silent Auction Pro walked us through this process, helping us through each transition. The customer support we received was phenomenal. Their staff even looked for any issues and contacted me with assistance! In addition, we price compared several other similar services, and Silent Auction Pro was very cost competitive!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Jennifer Hall

Reached our goal - even during COVID-19 - with help of Silent Auction Pro

Used occasionally for 2+ years
Reviewed 2020-04-08
Review Source: Capterra

Our small non-profit has had a very positive experience with Silent Auction Pro. We have used Silent Auction Pro for 3 years, 2 years with paper bidding and this year with mobile bidding. This year we were so lucky to have transitioned to mobile bidding. Our auction went on without a hitch, in a virtual environment, during the COVID-19 shut downs. We were able to switch everything to a virtual offering easily and we were still able to exceed our goal of $75,000. We look forward to using this great software in the future.

Pros
Once you use the software for multiple years it makes it so easy to put in repeat auction items. The software offers so many options and ways to set up communication with bidders, attendees, donors, etc. I love that you can schedule items to go out ahead of time so you don’t need to think about doing them later. Every year new updates make the software better than the year before. The pricing is affordable for non-profits and they offer superior customer service, tech support and a fantastic help section.

Cons
There is a learning curve, as with any other software package – the more you use it the easier it is. We tended we only have 2 people inputting auction information so that it was consistent. We would love to see a more comprehensive package that allows you to input expenses and see the full picture of the event. I know this is something they are trying to incorporate for the future and once it is available it will be even more fantastic!

Response from Silent Auction Pro


Thank you very much for the review Jennifer! We're hearing quite a few stories about groups switching to virtual events because of COVID-19 and still meeting or exceeding their goals - especially when you consider not having to pay for the venue and all the other expenses that come with it. I'm glad you had a great event! - Jim

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Pam Hricik

I wouldn't run an auction event without Silent Auction Pro

Used occasionally for 2+ years
Reviewed 2017-05-10
Review Source: Capterra

Able to easily run a fundraiser with a silent and live auction

Pros
It's easy to use and makes my events go very smoothly. Guests are always impressed with the ease of check in and check out.

Cons
I think it's a bit pricey. I think the usage fee is a bit high and the commission to Silent Auction Pro could be lower. I also think there should be a discount for organizations who keep using it. There are other auction software companies out there and I might look to find a cheaper one.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Julie Koenemann

Affordable; great support team; clean auction site appearance

Used occasionally for 2+ years
Reviewed 2020-09-16
Review Source: Capterra

SAP exceeds the needs we have for our Silent Auction. We held a virtual event this year, and it was well-received.

Pros
The pricing tiers are very appealing. We pay for what we need, and the fees are lower than other sites we evaluated. The training videos are well done, and the support team is very knowledgeable.

Cons
It's a bit tricky to upload multiple donors and multiple photos for a single auction item.

Response from Silent Auction Pro


Hi Julie - Thank you for your review! FYI - We are currently working on the ability to add multiple photos for a single donation including videos. - Jim

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Jennifer Kantor

Small School Auction

Reviewed 2016-02-25
Review Source: Capterra

This is the 3rd time I have utilized Silent Auction Pro software for a school fundraiser. It is intuitive, simple, and made us look polished and organized. Features I loved most include: Easy Check-in, Easy Check-Out, entering of winning bids, and the integrated credit card feature. Also loved the Videos to self-train. All in all, I would use this software again in a heartbeat. The value for the price is unmatched! Jim and his team are excellent to work with. Recommend without hesitation.

Rating breakdown

Ease of use
Customer support

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David McKenzie

Our View of Silent Auction Pro

Reviewed 2015-01-07
Review Source: Capterra

Our upcoming Boy Scout Silent Auction in March will be our 4th year using Silent Auction Pro. We had used a spreadsheet prior to using Silent Auction Pro which was very cumbersome and hard to manage. Silent Auction Pro has vastly simplified our auction and has allowed us to better manage our auction each year. The customer support has been fantastic! Quick and timely responses for all of my questions. Our auction contains over 400+ items with a retail value just over $20,000. There is no way we could run our auction without Silent Auction Pro. I've reviewed other auction websites. NO ONE beats the them on price or functionality. I think their tag line says it the best - "Simple. Affordable. Powerful". I'm glad to have them as a partner and continue to look forward to working them them year after year!

Rating breakdown

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Virginia Lawther

Great auction software for our small congregation

Used occasionally for 6-12 months
Reviewed 2020-09-11
Review Source: Capterra

We used Silent Auction Pro to host our annual fundraiser, which we had never done online. We had to switch models because of the corona virus. It was a great experience and my team and I agree that we will be using them again, even if we switch to an online model. There is a learning curve to setting up the items, but there's a lot of fun features, and we were even able to have a live auction over Zoom. The checkout alone made this auction SO easy. We didn't have to chase people to get their payment, and it was very clear who won what item. This event is really a lot of work, and SAP make the job way easier.

Pros
Silent Auction Pro had a lot of features, and was able to have multiple winners for an item- which was a key for our group. For example we like to try and drive the price up on an item by having only the top 4 winners win on an item, it drives the price up. Other auction softwares were not able to feature this. The support available by the team was incredible. they were always available to answer with questions and walk me through setting up the items.

Cons
I am tech-savy and I felt educated about how to enter items, but there's a lot of clicks and I still messed it up. The support team did a great job to help me but it's just a very clicky software. Even after watching the videos and classes, next auction I will set up a zoom call to have them walk me through a few live ones to make sure it's set up right. There is a learning curve to the software.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Robert Hanson

Round 2; Regrouping

Used daily for 6-12 months
Reviewed 2019-10-22
Review Source: Capterra

I loved the software. We had used BidPal/OneCause prior but the cost model was unbearable for us this year. With Silent Auction Pro we pay after the first event; nothing upfront. Capped fee% and low fixed cost are benefits. Credit card processing (we used WorldPay) fees are lower (and no monthly fee), making the total cost lower. Software is feature-rich. This can be a double-edged sword as features can add complexity. Help is always available and phone support was awesome. Overall, the features are worth it. Ability to 'stage' or start a new event while keeping a recently finished event active for a bit would be a welcomed improvement.

Pros
Features, Performance and Support were all Excellent.

Cons
Registration and PW requirements for bidding . No import (from spreadsheet) capability. Understandable, but would have been nice. They do offer to import for you at extra cost. They must have had bad experiences... It turned out to be less an issue than I thought. They were very upfront about it and it was not a surprise.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Jenniferu Kantor

Awesome Product!

Used monthly for 2+ years
Reviewed 2017-01-27
Review Source: Capterra

I used this software at my kids preschool auctions for three years and now that they are in elementary school, I convinced the staff to try it and we all love it. It is user friendly, intuitive, affordable, and has great customer support. I recommend it highly!

Pros
Ease of use, affordability, bid sheets are clean and professional.

Cons
Credit card set up takes time.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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