SilkStart Features

SilkStart

Membership management software

4.42/5 (36 reviews)

SilkStart Feature Summary

  • CRM
  • Customizable event registration options
  • Customizable membership plans
  • Dues management
  • Email marketing
  • Event management
  • Financial management
  • Group discussion forums
  • Job board
  • MailChimp integration
  • Member directory
  • Member portal
  • Membership management
  • Mobile friendly web pages
  • Multi-chapter solution
  • Offline payments
  • Ongoing support
  • Online payment processing
  • Unlimited admins
  • Website CMS

Customer Management Feature Comparison

Most popular features of all Customer Management apps

API (357 other apps)
Activity Dashboard (214 other apps)
Activity Tracking (159 other apps)
Automatic Notifications (194 other apps)
CRM Integration (130 other apps)
Calendar Management (180 other apps)
Custom Fields (146 other apps)
Customer Database (151 other apps)
Customizable Branding (191 other apps)
Customizable Reporting (159 other apps)
Customizable Templates (165 other apps)
Data Import/Export (174 other apps)
Electronic Payments (130 other apps)
Email Integration (185 other apps)
Mobile Integration (128 other apps)
Real Time Data (128 other apps)
Reminders (183 other apps)
Reporting & Statistics (225 other apps)
Social Media Integration (162 other apps)
Third Party Integration (210 other apps)

Competitor Feature Comparison

SilkStart Feature Reviews

25 reviewers had the following to say about SilkStart's features:

Ron Jamieson

The Benefits of CRM and Great Website Integration in One Package

2017-10-12

Some other association management platforms may appear to be inexpensive, but to get the same functionality as SilikStart would have required bolting on additional 3rd party modules and probably some IT skills to enable them.

Pros

With SilkStart, members receive reminders of their renewal and, if they do not pay on time, SilkStart can continue to send reminders and serve as a virtual collection agency.

Cons

It would have been nice to have a dashboard for administrators, to give them a quick overview of the organizations member status and activities. A member acquisition funnel (like a sales funnel) would be helpful, but is not currently available.

Rating breakdown

Ease of use
Features

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Software Advice
Helpful?   Yes   No
Read more
Aleksandra Nadolna

SilkStart Review

2019-07-17

Creating membership plans, collecting dues, facilitate renewals, viewing member data, all in one place.

Pros

Easy program helping you ut with management, I loved the mobile version of it.

Cons

I didn't notice anything I didn't like in particular.

Rating breakdown

Ease of use
Features

Time used: Free Trial

Frequency of use: Monthly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Lynne Mack

Very impressed

2012-05-18

Overall I highly recommend this software for organizations which want to promote their their members. I was very satisfied with everything they did and with how quickly they were able to set everything up because I know other products can take up to a year to be fully functional

Pros

The editing capabilities of this software is brilliant, I loved that it was so intuitive to do things that even my most technologically challenged staff could figure it out Customization options integration with our accounting software social media features really helped boost our image It's pretty much everything we needed in one easy place

Cons

The 30-day trial thing doesn't really do the software justice so we almost didn't choose it

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No

Response from SilkStart


Thanks Lynn. I recently reread your review and realize you make an excellent point. We offer a free 30 day trial of the software so you can see firsthand what it looks like and how it works. We do this because many of our competitors hide their product behind a sales team and you only get to use it once you sign on. That aside, I agree that a demo by a member of our team, plus taking a look at other customer sites we have built is the best way to really see what we are capable of. The trial doesn't totally do that justice as everything isn't yet configured to your specific needs.

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Keith Knight

The answers to all of my needs

2015-06-10

I finally have control over my database and I manage my own website, instead of outsourcing the website to a third party.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No

Response from SilkStart


Thanks for the review Keith and for your continued reliance on our product and service.

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Sarah Cranfield

efficient, user friendly, logical workflow, easy to use (except for speed).

2017-08-28

Website is much easier to update, members can self serve their changes, invoicing is MUCH easier, recording payments is MUCH easier, reports are easy to create and use.

Pros

It's got pretty much all the features and functionality we could want, and the customer service is great - they have build new features or suggested work arounds when the software couldn't do what we needed.

Cons

The whole site is incredibly slow. Mostly the Admin site, but often the main pages as well. Sometimes the save logic is a bit weird - it asks me to confirm I want to leave a site without saving, when I haven't made any changes. I can live with this, but would really like the admin pages to be faster.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from SilkStart


I'm very happy to hear that SilkStart is saving you time on many of the organizational processes that you previously spent more time and effort on. We are always measuring the speed of our sites and are focused on making the entire SilkStart experience faster for you. We are currently releasing a database update in Sept that we hope will significantly improve your site speed.

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Keith Knight

Tech support when you need it

2016-11-30

I wanted a company that could integrate my member database into a website platform.

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No

Response from SilkStart


Thank you Keith, it's been a pleasure working with you over the years and we're always excited to see your organization grow!

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Amanda Messer

Love SilkStart!

2016-11-08

I could see third-party plugins in the future.

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No

Response from SilkStart


Thank you Amanda! In all honesty you have been one of the easiest customers to work with due to your technical skills and ability to implement things in our multi-chapter platform on your own. We were delighted to work with your organization and are happy you are satisfied with the end result.

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Greg Robins

Clumsy

2019-09-10

Pros

This software is fairly basic and makes life pretty easy for those in the office who need some simple things.

Cons

Google Page Speed gives the site very low marks, especially on mobile. The email tool is difficult.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

2/10
Source: Capterra
Helpful?   Yes   No
Read more
Carol Greenwood

User-friendly system and responsive support team make for an ideal solution

2017-08-28

Pros

Ease of use - not only as an administrator but also as a member Easy to customize and promote individual events or annual events.

Cons

Would like the customer relationship management (internal) side of the database to be more developed.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from SilkStart


Hi Carol, it's been a pleasure working with you and your team. I'm ecstatic that SilkStart has been easy for you to use as a relatively new customer. We pride ourselves on excellent customer service and going above and beyond for our customers. We continually release new in-app help tools, so please contact support if you have any suggestions for items we could add help for.

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Kelsey Beechinor

DigiBC SilkStart Review

2016-05-18

Pros

We needed a website that tied together online registration with our member database, job board, event calendar, and news articles.

Cons

Sometimes the software is less intuitive than desired for task at hand.

Rating breakdown

Ease of use
Features
Customer support

Time used: 2+ years

Likelihood to recommend

8/10

Recommendations to others considering SilkStart

There are some shortcomings to the product but these headaches are alleviated by their great support staff.

Source: Software Advice
Helpful?   Yes   No
Read more
George Frost

Clear winner

2016-11-08

And while site templating is done by their build team, the custom CSS panel allows tweaks if you know your way around code.

Pros

Affordability. Simplicity.

Cons

A bit more control over the template framework apart from the custom CSS would be great for the end users that have the know-how.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend

8/10

Recommendations to others considering SilkStart

Take advantage of the custom CSS panel!

Source: Capterra
Helpful?   Yes   No

Response from SilkStart


Thank you George. One of the value propositions we describe to customers is the advantages of SilkStart¿s all-in-one platform compared to Wordpress + several plugins cobbled together. Great advice on giving additional controls to sophisticated users.

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Annie Jordan

Great member management platform

2016-06-14

Pros

Silkstart takes care of us by providing a highly customizable event calendar to suits our needs as event organizers, but also provides a seamless one-stop registration, payment, and feedback experience to out without changing pages.

Cons

That their software is proprietary. While we've never had a problem with this company, before we came to Silkstart we were left high-and-dry when our web builder went out of business. We were so impressed with Silkstart that we were willing to try again, but we are cognizant that we would have to start from scratch if the same thing happened to them.

Rating breakdown

Ease of use
Features
Customer support

Time used: 6-12 months

Likelihood to recommend

10/10

Recommendations to others considering SilkStart

Consider your user base and how they will use the site to make sure the software will meet these needs.

Source: Software Advice
Helpful?   Yes   No
Read more
Martin Benson

Great choice for small to medium sized not-for-profits.

2016-11-08

Silkstart offers current technology (updates are frequently rolled out), fresh, modern looking templates and a robust contact/event management system.

Pros

Cost effective, fresh templates. various design options with the use of the many widgets available.

Cons

Not really a con, but the SilkStart is targeting a segment of the not-for-profit market.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

9/10

Recommendations to others considering SilkStart

Cannot recommend SilkStart enough, the whole experience has been very positive.

Source: Capterra
Helpful?   Yes   No

Response from SilkStart


Thanks Martin. We pride ourselves on making the transition to SilkStart a painless experience and I'm glad to hear that you're finding SilkStart's features robust. Our modern website templates and technology help your organization stand out online and I'm glad to see this helped us stand out over the competition.

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Luke Bragg

SilkStart is the best of the bunch

2018-04-24

We looked at a dozen platforms before decided on SilkStart. It was the clear leader in our investigation and we've never had a moment of regret in choosing it.

Pros

We use Silkstart to manage a local social club in Switzerland.

Cons

The website builder in the standard package is quite simple and might not be robust enough for all uses.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Software Advice
Helpful?   Yes   No
Read more
Tricia Ginis

SilkStart Database and Website-a great choice

2016-11-08

Having never built a website and starting essentially from scratch, they helped guide me through the process and make important decisions on what to include in both the website content and database information captures, how to prioritize and tutorials on how to manage both the website and the database.

Pros

Ease of use, many tutorials and FAQ to help problem solve, easy access to support with quick response time.

Cons

The cost was a little higher than that of others we compared.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering SilkStart

The structure they use to set up the website and database are easy to understand. The point person from SilkStart walks you through each step of the process which keeps the pieces in smaller chunks and helps to keep it from being an overwhelming project.

Source: Capterra
Helpful?   Yes   No

Response from SilkStart


Thanks Tricia. We're glad to hear that our commitment to ongoing customer support was one of the things that won you over. Its great to hear the conference setup was also easy for you.

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Holly Grems

Excellent product & support

2016-11-10

Silkstart has been with us right from the start up process helping with initial design and importing membership at the time.

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No

Response from SilkStart


Thanks Holly! It's great to hear you're happy with our support. It's something we pride ourselves on and a big differentiator for us in the market.

Read more
Matthew Herzberg

I am generally unhappy with the service overall.

2017-08-22

Pros

Staff and support team are top notch and are a real credit to the service.

Cons

Using Silkstart almost cost me my job when things did not work correctly, have lost customers due to the product not working as intended.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

0/10
Source: Capterra
Helpful?   Yes   No

Response from SilkStart


Hi Matt,

While this is certainly a critical review, I appreciate your candidness.

I'm very glad you are happy with our Customer Support. It's something we pride ourselves on. Everyone is paid market rate salaries, but I'll pass along that you feel raises are in order. :)

While our platform is designed to meet the needs of most member-based organizations, we realize that not every association is a perfect match to our feature set.

As new features are released, we announce them to our customers in our monthly newsletter and in release notes on our blog. I hope that future releases will benefit your organization and allow us to better support AAOMC long-term. Of course, we try to release features that will bring the most value to all of our varied customers.

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Janice Horner

Very satisfied with SilkStart

2016-11-30

The staff at SilkStart helped us redesign our website and upgrade to a fresh, modern design. In addition, we now have the ability to manage our website on a day to day basis.

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No

Response from SilkStart


Hi Janice, Thanks for this review. We do our best to listen to our customers and respond to your needs in a timely fashion, so it great to hear this from you.

Read more
Kim Bridges

Pleasure to work with SilkStart

2016-11-08

We have been working with SilkStart for over a year now. Through challenges and tribulations of launch and post-launch, training and expectations, SilkStart was very helpful and supportive of our needs. Though the answers were not always what I wanted to hear, they always conveyed with more than just a "yes" or "no" that helped me understand the bandwidth and capacity of the program and the developers.

Pros

When we had a problem with communications, they understood and developed a comprehensive group email program that is light years ahead of what it was when launched.

Cons

Communications module still needs a lot of work. The templates are very glitchy, image library is difficult to use and cannot manage the images in any order.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No

Response from SilkStart


Thanks Kim. We appreciate that you value the support you receive and the value for money SilkStart provides. We're delighted to have such a progressive multi-chapter association on our platform and look forward to continuing to develop our features to meet your unique needs.

Read more
Donegal Wilson

We use in a Multi Chapter configuration and it is amazing

2017-09-05

We have seen an increase in membership renewals and retention.

Pros

The members love the ease of renewals and management of their communication preferences.

Cons

We still use physical member cards and the printing of the cards is not easy. They are working with us to come up with a solution.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Dillon LaFoy

Very happy transition!

2018-03-23

We're happy to be customers!

Pros

SilkStart provides a super simple interface for quickly managing your website and users.

Cons

It's very difficult to find something negative to say about SilkStart. We have only had a couple of small issues over the past few years and all of those were addressed perfectly with unbelievable turnaround.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Software Advice
Helpful?   Yes   No
Read more
Len Lanzi

Exceeding all expectations!

2017-09-01

Increased membership, excellent online marketing, stronger messaging.

Pros

This is the easiest and effective association management software on the market!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Stephen Kline

Good System If You Keep an Ace at the Controls

2016-11-08

We use SilkStart on behalf of our communication system clients. It is a solid platform but do not fool yourself into thinking it is turnkey. You must have an ace pilot at the controls in order for SilkStart to do everything they tell you it will do. We relay heavily on support, which is good. The system could be more configurable and it ought to (but doesn't) include SMS.

Pros

The user interface and the support.

Cons

It is not as configurable as it should be. We think that for the price it should be doing more for us.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

7/10

Recommendations to others considering SilkStart

Beware of the sales claims.

Source: Capterra
Helpful?   Yes   No

Response from SilkStart


Stephen, Thanks so much for your review. You are absolutely right that AMS platforms are like a vehicle that requires someone at the controls. We're delighted you rate our support, features and functionality so highly and hope we can continue to make it deliver increasing value to you.

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Brandi Good

Finally - It's easy to join our association and register for events online!

2015-07-27

Our members see a modern website, and our volunteer staff can easily manage events, memberships, payments, and more, using SilkStart's tools.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No

Response from SilkStart


Thanks Brandi. I love your opening line. Making it easy for members to join an association and sign up for events online through a modern website couldn't be more core to what we do.

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Yves Moisan

BC Paralegal Association Website

2016-04-23

Pros

The system is really easy to use and the support provided has been great.

Cons

At this time, I cannot think of anything that I like the least.

Rating breakdown

Ease of use
Features
Customer support

Time used: Less than 6 months

Likelihood to recommend

10/10

Recommendations to others considering SilkStart

With the Association Management System from silkstart, we now have the proper and easy tool to manage the day-to-day administration of our association.

Source: Software Advice
Helpful?   Yes   No
Read more