SilkStart MultiChapter Features

SilkStart MultiChapter

Membership management software

4.42/5 (36 reviews)

Competitor Feature Comparison

API
Access Controls/Permissions
Accounting
Accounting Integration
Activity Dashboard
Activity Tracking
Ad hoc Reporting
Alerts/Notifications
Application Management
Attendance Management
Attendance Tracking
Attendee Management
CRM
Calendar Management
Chapter Management
Client Portal
Committee Management
Communication Management
Contact Database
Contact Management
Content Management
Credit Card Processing
Customer Database
Customizable Branding
Customizable Fields
Customizable Forms
Customizable Reports
Customizable Templates
Data Import/Export
Document Storage
Drag & Drop
Dues Management
Election Management
Electronic Payments
Email Marketing
Email Reminders
Email Templates
Enrollments/Onboarding
Event Calendar
Event Management
Event Scheduling
Event Ticketing
File Sharing
Financial Management
Forms Management
Fundraising Management
Jobs Board
Member Accounts
Member Communication
Member Communities
Member Database
Member Directory
Member Portal
Member Types
Membership Management
Membership Renewals
Mobile Access
Newsletter Management
Online Registration
Payment Processing
Personalization
Recurring/Subscription Billing
Registration Management
Reminders
Reporting & Statistics
Reporting/Analytics
Search/Filter
Self Service Portal
Social Media Integration
Third Party Integrations
Website Integration
Website Management
eCommerce Management
Visit WebsiteCompare App
API
Access Controls/Permissions
Accounting
Accounting Integration
Activity Dashboard
Activity Tracking
Ad hoc Reporting
Alerts/Notifications
Application Management
Attendance Management
Attendance Tracking
Attendee Management
CRM
Calendar Management
Chapter Management
Client Portal
Committee Management
Communication Management
Contact Database
Contact Management
Content Management
Credit Card Processing
Customer Database
Customizable Branding
Customizable Fields
Customizable Forms
Customizable Reports
Customizable Templates
Data Import/Export
Document Storage
Drag & Drop
Dues Management
Election Management
Electronic Payments
Email Marketing
Email Reminders
Email Templates
Enrollments/Onboarding
Event Calendar
Event Management
Event Scheduling
Event Ticketing
File Sharing
Financial Management
Forms Management
Fundraising Management
Jobs Board
Member Accounts
Member Communication
Member Communities
Member Database
Member Directory
Member Portal
Member Types
Membership Management
Membership Renewals
Mobile Access
Newsletter Management
Online Registration
Payment Processing
Personalization
Recurring/Subscription Billing
Registration Management
Reminders
Reporting & Statistics
Reporting/Analytics
Search/Filter
Self Service Portal
Social Media Integration
Third Party Integrations
Website Integration
Website Management
eCommerce Management
Visit WebsiteCompare App
API
Access Controls/Permissions
Accounting
Accounting Integration
Activity Dashboard
Activity Tracking
Ad hoc Reporting
Alerts/Notifications
Application Management
Attendance Management
Attendance Tracking
Attendee Management
CRM
Calendar Management
Chapter Management
Client Portal
Committee Management
Communication Management
Contact Database
Contact Management
Content Management
Credit Card Processing
Customer Database
Customizable Branding
Customizable Fields
Customizable Forms
Customizable Reports
Customizable Templates
Data Import/Export
Document Storage
Drag & Drop
Dues Management
Election Management
Electronic Payments
Email Marketing
Email Reminders
Email Templates
Enrollments/Onboarding
Event Calendar
Event Management
Event Scheduling
Event Ticketing
File Sharing
Financial Management
Forms Management
Fundraising Management
Jobs Board
Member Accounts
Member Communication
Member Communities
Member Database
Member Directory
Member Portal
Member Types
Membership Management
Membership Renewals
Mobile Access
Newsletter Management
Online Registration
Payment Processing
Personalization
Recurring/Subscription Billing
Registration Management
Reminders
Reporting & Statistics
Reporting/Analytics
Search/Filter
Self Service Portal
Social Media Integration
Third Party Integrations
Website Integration
Website Management
eCommerce Management
Visit WebsiteCompare App

SilkStart MultiChapter Feature Reviews

25 reviewers had the following to say about SilkStart MultiChapter's features:

Aleksandra N.

SilkStart Review

2019-07-17

Creating membership plans, collecting dues, facilitate renewals, viewing member data, all in one place.

Pros

Easy program helping you ut with management, I loved the mobile version of it.

Cons

I didn't notice anything I didn't like in particular.

Rating breakdown

Ease of use
Features

Time used: Free Trial

Frequency of use: Monthly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Keith K.

The answers to all of my needs

2015-06-10

I finally have control over my database and I manage my own website, instead of outsourcing the website to a third party.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No

Response from SilkStart


Thanks for the review Keith and for your continued reliance on our product and service.

Read more
Ron J.

The Benefits of CRM and Great Website Integration in One Package

2017-10-12

Some other association management platforms may appear to be inexpensive, but to get the same functionality as SilikStart would have required bolting on additional 3rd party modules and probably some IT skills to enable them.

Pros

Starting with the website, we found the available templates yielded clean and contemporary page designs that helped communicate professionalism to members.

Cons

It would have been nice to have a dashboard for administrators, to give them a quick overview of the organizations member status and activities. A member acquisition funnel (like a sales funnel) would be helpful, but is not currently available.

Rating breakdown

Ease of use
Features

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Software Advice
Helpful?   Yes   No
Read more
Len L.

Exceeding all expectations!

2017-09-01

Increased membership, excellent online marketing, stronger messaging.

Pros

This is the easiest and effective association management software on the market!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Martin B.

Great choice for small to medium sized not-for-profits.

2016-11-08

Silkstart offers current technology (updates are frequently rolled out), fresh, modern looking templates and a robust contact/event management system.

Pros

Cost effective, fresh templates. various design options with the use of the many widgets available.

Cons

Not really a con, but the SilkStart is targeting a segment of the not-for-profit market.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

9/10

Recommendations to others considering SilkStart MultiChapter

Cannot recommend SilkStart enough, the whole experience has been very positive.

Source: Capterra
Helpful?   Yes   No

Response from SilkStart


Thanks Martin. We pride ourselves on making the transition to SilkStart a painless experience and I'm glad to hear that you're finding SilkStart's features robust. Our modern website templates and technology help your organization stand out online and I'm glad to see this helped us stand out over the competition.

Read more
Carol G.

User-friendly system and responsive support team make for an ideal solution

2017-08-28

Pros

Ease of use - not only as an administrator but also as a member Easy to customize and promote individual events or annual events.

Cons

Would like the customer relationship management (internal) side of the database to be more developed.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from SilkStart


Hi Carol, it's been a pleasure working with you and your team. I'm ecstatic that SilkStart has been easy for you to use as a relatively new customer. We pride ourselves on excellent customer service and going above and beyond for our customers. We continually release new in-app help tools, so please contact support if you have any suggestions for items we could add help for.

Read more
Sarah C.

efficient, user friendly, logical workflow, easy to use (except for speed).

2017-08-28

Website is much easier to update, members can self serve their changes, invoicing is MUCH easier, recording payments is MUCH easier, reports are easy to create and use.

Pros

It's got pretty much all the features and functionality we could want, and the customer service is great - they have build new features or suggested work arounds when the software couldn't do what we needed.

Cons

The whole site is incredibly slow. Mostly the Admin site, but often the main pages as well. Sometimes the save logic is a bit weird - it asks me to confirm I want to leave a site without saving, when I haven't made any changes. I can live with this, but would really like the admin pages to be faster.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from SilkStart


I'm very happy to hear that SilkStart is saving you time on many of the organizational processes that you previously spent more time and effort on. We are always measuring the speed of our sites and are focused on making the entire SilkStart experience faster for you. We are currently releasing a database update in Sept that we hope will significantly improve your site speed.

Read more
Greg R.

Clumsy

2019-09-10

Pros

This software is fairly basic and makes life pretty easy for those in the office who need some simple things.

Cons

Google Page Speed gives the site very low marks, especially on mobile. The email tool is difficult.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

2/10
Source: Capterra
Helpful?   Yes   No
Read more
Annie J.

Great member management platform

2016-06-14

Pros

Silkstart takes care of us by providing a highly customizable event calendar to suits our needs as event organizers, but also provides a seamless one-stop registration, payment, and feedback experience to out without changing pages.

Cons

That their software is proprietary. While we've never had a problem with this company, before we came to Silkstart we were left high-and-dry when our web builder went out of business. We were so impressed with Silkstart that we were willing to try again, but we are cognizant that we would have to start from scratch if the same thing happened to them.

Rating breakdown

Ease of use
Features
Customer support

Time used: 6-12 months

Likelihood to recommend

10/10

Recommendations to others considering SilkStart MultiChapter

Consider your user base and how they will use the site to make sure the software will meet these needs.

Source: Software Advice
Helpful?   Yes   No
Read more
Kelsey B.

DigiBC SilkStart Review

2016-05-18

Pros

We needed a website that tied together online registration with our member database, job board, event calendar, and news articles.

Cons

Sometimes the software is less intuitive than desired for task at hand.

Rating breakdown

Ease of use
Features
Customer support

Time used: 2+ years

Likelihood to recommend

8/10

Recommendations to others considering SilkStart MultiChapter

There are some shortcomings to the product but these headaches are alleviated by their great support staff.

Source: Software Advice
Helpful?   Yes   No
Read more
Donegal W.

We use in a Multi Chapter configuration and it is amazing

2017-09-05

We have seen an increase in membership renewals and retention.

Pros

The members love the ease of renewals and management of their communication preferences.

Cons

We still use physical member cards and the printing of the cards is not easy. They are working with us to come up with a solution.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Lynne M.

Very impressed

2012-05-18

Overall I highly recommend this software for organizations which want to promote their their members. I was very satisfied with everything they did and with how quickly they were able to set everything up because I know other products can take up to a year to be fully functional

Pros

The editing capabilities of this software is brilliant, I loved that it was so intuitive to do things that even my most technologically challenged staff could figure it out Customization options integration with our accounting software social media features really helped boost our image It's pretty much everything we needed in one easy place

Cons

The 30-day trial thing doesn't really do the software justice so we almost didn't choose it

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No

Response from SilkStart


Thanks Lynn. I recently reread your review and realize you make an excellent point. We offer a free 30 day trial of the software so you can see firsthand what it looks like and how it works. We do this because many of our competitors hide their product behind a sales team and you only get to use it once you sign on. That aside, I agree that a demo by a member of our team, plus taking a look at other customer sites we have built is the best way to really see what we are capable of. The trial doesn't totally do that justice as everything isn't yet configured to your specific needs.

Read more
Amanda M.

Love SilkStart!

2016-11-08

I could see third-party plugins in the future.

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No

Response from SilkStart


Thank you Amanda! In all honesty you have been one of the easiest customers to work with due to your technical skills and ability to implement things in our multi-chapter platform on your own. We were delighted to work with your organization and are happy you are satisfied with the end result.

Read more
Luke B.

SilkStart is the best of the bunch

2018-04-24

We looked at a dozen platforms before decided on SilkStart. It was the clear leader in our investigation and we've never had a moment of regret in choosing it.

Pros

We use Silkstart to manage a local social club in Switzerland.

Cons

The website builder in the standard package is quite simple and might not be robust enough for all uses.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Software Advice
Helpful?   Yes   No
Read more
Janice H.

Very satisfied with SilkStart

2016-11-30

The staff at SilkStart helped us redesign our website and upgrade to a fresh, modern design. In addition, we now have the ability to manage our website on a day to day basis.

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No

Response from SilkStart


Hi Janice, Thanks for this review. We do our best to listen to our customers and respond to your needs in a timely fashion, so it great to hear this from you.

Read more
Kim B.

Pleasure to work with SilkStart

2016-11-08

We have been working with SilkStart for over a year now. Through challenges and tribulations of launch and post-launch, training and expectations, SilkStart was very helpful and supportive of our needs. Though the answers were not always what I wanted to hear, they always conveyed with more than just a "yes" or "no" that helped me understand the bandwidth and capacity of the program and the developers.

Pros

When we had a problem with communications, they understood and developed a comprehensive group email program that is light years ahead of what it was when launched.

Cons

Communications module still needs a lot of work. The templates are very glitchy, image library is difficult to use and cannot manage the images in any order.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No

Response from SilkStart


Thanks Kim. We appreciate that you value the support you receive and the value for money SilkStart provides. We're delighted to have such a progressive multi-chapter association on our platform and look forward to continuing to develop our features to meet your unique needs.

Read more
Tricia G.

SilkStart Database and Website-a great choice

2016-11-08

Having never built a website and starting essentially from scratch, they helped guide me through the process and make important decisions on what to include in both the website content and database information captures, how to prioritize and tutorials on how to manage both the website and the database.

Pros

Ease of use, many tutorials and FAQ to help problem solve, easy access to support with quick response time.

Cons

The cost was a little higher than that of others we compared.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering SilkStart MultiChapter

The structure they use to set up the website and database are easy to understand. The point person from SilkStart walks you through each step of the process which keeps the pieces in smaller chunks and helps to keep it from being an overwhelming project.

Source: Capterra
Helpful?   Yes   No

Response from SilkStart


Thanks Tricia. We're glad to hear that our commitment to ongoing customer support was one of the things that won you over. Its great to hear the conference setup was also easy for you.

Read more
Holly G.

Excellent product & support

2016-11-10

Silkstart has been with us right from the start up process helping with initial design and importing membership at the time.

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No

Response from SilkStart


Thanks Holly! It's great to hear you're happy with our support. It's something we pride ourselves on and a big differentiator for us in the market.

Read more
Keith K.

Tech support when you need it

2016-11-30

I wanted a company that could integrate my member database into a website platform.

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No

Response from SilkStart


Thank you Keith, it's been a pleasure working with you over the years and we're always excited to see your organization grow!

Read more
George F.

Clear winner

2016-11-08

And while site templating is done by their build team, the custom CSS panel allows tweaks if you know your way around code.

Pros

Affordability. Simplicity.

Cons

A bit more control over the template framework apart from the custom CSS would be great for the end users that have the know-how.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend

8/10

Recommendations to others considering SilkStart MultiChapter

Take advantage of the custom CSS panel!

Source: Capterra
Helpful?   Yes   No

Response from SilkStart


Thank you George. One of the value propositions we describe to customers is the advantages of SilkStart¿s all-in-one platform compared to Wordpress + several plugins cobbled together. Great advice on giving additional controls to sophisticated users.

Read more
Melissa L.

Helped Us To Grow Our Chapter Membership!

2015-07-03

With professional guidance and help from SilkStart, NAWIC Atlanta can now use our website for marketing and networking in the construction industry.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No

Response from SilkStart


Thanks for your ongoing support Melissa. We continue to bring on additional NAWIC Chapters and look forward to supporting them in the months and years to come.

Read more
Dillon L.

Very happy transition!

2018-03-23

We're happy to be customers!

Pros

SilkStart provides a super simple interface for quickly managing your website and users.

Cons

It's very difficult to find something negative to say about SilkStart. We have only had a couple of small issues over the past few years and all of those were addressed perfectly with unbelievable turnaround.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Software Advice
Helpful?   Yes   No
Read more
Stephen K.

Good System If You Keep an Ace at the Controls

2016-11-08

We use SilkStart on behalf of our communication system clients. It is a solid platform but do not fool yourself into thinking it is turnkey. You must have an ace pilot at the controls in order for SilkStart to do everything they tell you it will do. We relay heavily on support, which is good. The system could be more configurable and it ought to (but doesn't) include SMS.

Pros

The user interface and the support.

Cons

It is not as configurable as it should be. We think that for the price it should be doing more for us.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

7/10

Recommendations to others considering SilkStart MultiChapter

Beware of the sales claims.

Source: Capterra
Helpful?   Yes   No

Response from SilkStart


Stephen, Thanks so much for your review. You are absolutely right that AMS platforms are like a vehicle that requires someone at the controls. We're delighted you rate our support, features and functionality so highly and hope we can continue to make it deliver increasing value to you.

Read more
Tessa B.

SilkStart for the win!

2015-11-26

As a bonus, their team quickly responds to our feedback and works with us to use their software to accomplish our association's goals.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No

Response from SilkStart


Thanks Tessa. It's great to have a progressive technology association like VIATEC on board with us. We feel it challenges us to continually work to improve the platform so that we can continue to meet your needs. Your organization is also a stellar example to our other customers, and we regularly showcase your job board and how effective it is at generating non dues revenue for your association.

Read more
Alan G.

The team works diligently with you and your members

2015-11-26

With each online demonstration, SilkStart became the clear leader in the responsiveness from its members to my numerous emails and features that they offered small organizations like IASA (we have approximately 500 members).

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No

Response from SilkStart


Alan, thanks for this review and for choosing to come on board with us here at SilkStart. Your new mobile friendly website looks great!

Read more