Most popular features of all Customer Management apps
25 reviewers had the following to say about Simplesat's features:
Great for getting end users to click and review simple and neat.
Pros
Great tracking of surveys and overall scores.
Cons
Wish it had more third-party integration like to Brightgauge would be nice.
Rating breakdown
Time used: 2+ years
Frequency of use: Daily
Likelihood to recommend
Thank you so much for this feedback! We heard you, so we made it possible! We can now integrate with BrightGauge providing you more valuable insights on your customers' experience. You can read more about this here: https://help.simplesat.io/en/articles/3382177-integrating-simplesat-surveys-with-brightgauge
Please let us know if you have any questions or if there's anything we can do to help you get set up. Thank you!!!
We have plans to implement in account management and NPS scoring, so I'm excited to see what more we can do.
Pros
Easy to use Many integrations Branded Survey Landing Pages Options for survey images (thumbs up, smiley face, etc) Our customers use it often and we get tremendous feedback Good reviews can be published straight to your website as testimonials
Cons
Currently they do not have a Hubspot integration
Rating breakdown
Time used: Less than 6 months
Frequency of use: Daily
Likelihood to recommend
Hey J.R.K! Thank you so much for this feedback! This is on our product roadmap. We'd love to hear any insights that you can provide to make this happen. If you'd like to team up and be a tester, please let us know. While we're working on this, you can still add/implement Simplesat surveys in HubSpot and be able to capture the customers' details. Let us know if you have any questions about this and please continue to send us your feature ideas and suggestions. Thanks again
Since it is so easy to use we are getting a lot faster return on customer feedback.
Pros
It’s also more budget friendly and integrates easily with our other software.
Cons
The message isn’t as customizable as I was hoping but, in the end it is still worth it.
Rating breakdown
Time used: Less than 6 months
Frequency of use: Daily
Likelihood to recommend
Thank you for this candid feedback! Great to hear that your response rate, customer engagement, and satisfaction have significantly increased.
You can customize the email template directly from your helpdesk notification template (if you're sending the survey through your helpdesk system) We're also about to launch new survey email templates by October that'll provide more customization features. We'd love to hear what specific customization you're looking for. Please send us a message at support@simplesat.io
I think this product has the potential to be a great poduct however at the moment it still has some development to go before I would consider moving from our incumbent solution.
Pros
I like the website widget for sharing feedback publically.
Cons
Other products are more conducive to a single dashboard you'd want to put up on a wall screen to display feedback with relevent information and filters.
Rating breakdown
Time used: Free Trial
Frequency of use: Occasionally
Likelihood to recommend
Hey Joshua! Thank you for this candid feedback! This is definitely on our radar. We're still looking for the best approach on how to implement this through the front-ent. We'll keep you posted on any progress we have on this feature. Please continue to send us your feature suggestions, or you can also submit and keep track of our progress in our product roadmap:https://portal.productboard.com/simplesat/1-simplesat-roadmap-and-feature-planning/tabs/1-under-consideration
We're getting extremely helpful feedback from clients that then drives our training and operational processes.
Pros
There have been a number of times where I've had a question, feature suggestion, or beta request and they've gone above and beyond to provide instructions and help us design custom surveys. In cases where they didn't have the feature we wanted yet, they were straightforward about where it fell in their roadmap and then actually reached out to follow up when the requested feature became available for beta testing.
Cons
There are a couple of features I would still like to have (like a documented API and better reporting tools), but they're getting there.
Rating breakdown
Time used: 6-12 months
Frequency of use: Daily
Likelihood to recommend
Hey Stephen, thank you so much for this feedback.
Noted about the API and reporting tools. On the roadmap!
Please keep the great feedback coming.
Our company now knows how we're doing, and where we can improve in real time as the customers give feedback.
Pros
They also have great, one page guides that walked me through setting up notifications in Slack so we can keep our whole company aware of how we're doing, and more important, where we need to improve.
Cons
Can't assign more than one user as a billing contact.
Rating breakdown
Time used: Less than 6 months
Frequency of use: Daily
Likelihood to recommend
Within 6 weeks of using Simplastat with Zendesk we were able to improve transactional CSAT from 41% to 80%, we continue to improve and provide immediate live feedback to agents via Slack.
Pros
It's integration with Zendesk and Dropbox make it easy to turn on, integrate, and start immediately receiving benefits.
Cons
There is no option to integrate with standard databases like MySQL.
Rating breakdown
Time used: Less than 6 months
Frequency of use: Daily
Likelihood to recommend
Thank you so much for this feedback! Great to hear that your customer satisfaction has improved.
About the Integromat integration - well noted! We've got this on our radar and hope we can touch on this in future releases.
It's been great. The support is helpful and responsive, they're still growing the platform, and it does what I need it to do.
Pros
This tool is a great value, is simple to use and set up and does what it needs to do to get the job done.
Cons
The dashboard/portal could use some work.
Rating breakdown
Time used: Less than 6 months
Frequency of use: Daily
Likelihood to recommend
We wanted to implement a CSAT survey at the bottom of our support emails and track those responses in Zendesk.
Pros
I had some more complex integrations I wanted to do and the support made that happen- no sweat!
Cons
The only thing I didn't like was the ability to search feedback in a custom timeframe
Rating breakdown
Time used: Less than 6 months
Frequency of use: Daily
Likelihood to recommend
Thank you so much for this feedback, Caroline! It's been a pleasure to serve you so far. We've added several filters on our survey dashboard and we're adding more. We'd love to know what specific filter you're looking for and what made you dislike the date filter. Thank you again and really look forward to learning from you.
Pros
Love the integration into Freshdesk and the tie ins that exist to relate the ticket details.
Cons
Wish I could present a dashboard to display in the office of the feedback and comments into our GeckoBoard system.
Rating breakdown
Time used: 6-12 months
Frequency of use: Daily
Likelihood to recommend
Hey Charles! Thank you so much for this feedback and for providind your use-case on the dashboard feature. This is definitely on our product roadmap. We'll keep you posted on any progress we have on this feature. Keep the feedback coming and check our product roadmap to see what we're up to. Thanks again!
Simplesat product roadmap: https://portal.productboard.com/simplesat/1-simplesat-roadmap-and-feature-planning/tabs/1-under-consideration
It has allowed us to get feedback on a micro scale and identify specific clients who need more attention but also macro trends that have allowed us to course-correct quickly to keep up with changing trends.
Pros
Super easy to implement, very easy for those receiving the survey to complete, the customer support team is second-to-none!
Cons
I would add some additional reporting features so that I can better track trends over time but the team has taken that feedback (and already implemented some of it) and I see the features coming out on a regular basis.
Rating breakdown
Time used: 6-12 months
Frequency of use: Daily
Likelihood to recommend
Hey Steven! Thank you for this feedback! It might be a little too late for this response, but I want to share with you that we've released several reporting features that can provide you more insights. You can also download these reports into PDF or CSV. Let us know if you have any questions and if there are other reporting features that you'd like to see. We're all ears!
It's a lot easier to outsource a feedback system to a third party than to do it in house.
Pros
Having a simple to use feedback system from our clients
Cons
There are a few glitches that need to be worked through
Rating breakdown
Time used: 6-12 months
Frequency of use: Daily
Likelihood to recommend
Hey Moe! Thank you for this candid feedback! We wanted to make sure you're getting the most out of our service and product, please let us know if you're experiencing any issues so that we can make it right. Keep the feedback coming!
We were having issues getting customer sat surveys consistently and Simplesat has made it so easy and simple we get at least 3 out of 5 responses from our customers
Allows us to display all of our support ticket feedbacks directly onto our website.
Pros
We also love the simplistic design.
Cons
Maybe add a few more customisation options for the ticker widget?
Rating breakdown
Time used: 1-2 years
Frequency of use: Daily
Likelihood to recommend
Hey Josh! Great feedback about the widget customizations. We'd love to hear any insights that you can insights about the specific widget customizations that you're looking for. We have some secret widget customizations that aren't available yet through the front-end, but we can make these changes from our end. Just send us a message if you have any questions about this. Thank you!!
SimpleSAT's customer feedback surveys were easy to implement and our customers responded so well to SimpleSAT's engaging and straight-forward survey presentation.
Pros
The tool has just the right amount of customization offered and it's ease of use for our customers.
Cons
I don't have any "cons" to share about this software.
Rating breakdown
Time used: 6-12 months
Frequency of use: Daily
Likelihood to recommend
Wow!! Thank you for your kind words! It has been a pleasure to serve you so far. If you have any questions or ideas for how Simplesat could be more valuable for you, please don't hesitate to let us know. We'd love to hear them!
We are getting much better feedback from our clients on our service!
Pros
Very easy to set up and get running Support was amazing to work with when I ran into issues Cost is very affordable
Cons
Nothing major, but I know features that are being worked on like Bright Gauge Integration and ability to edit reviews
Rating breakdown
Time used: Less than 6 months
Frequency of use: Daily
Likelihood to recommend
Thank you so much for this feedback, Jeremy! Great to know that your response rate has increased. We're happy to say that BrightGauge integration is now available and the ability to edit the rating value is now possible! You can read more about this here:
Integrating Simplesat surveys with BrightGauge: https://help.simplesat.io/en/articles/3382177-integrating-simplesat-surveys-with-brightgauge
Change the rating or the team member associated with the response: https://help.simplesat.io/en/articles/3800053-change-the-rating-or-the-team-member-associated-with-the-response
We were able to get a good gauge on the customer interactions from our itnernal team with simplesat. we also were able to include the survey in email blasts.
Pros
It was very fast and easy to get set up.
Cons
Sometimes tracking the source of the responses were not always working (could be related to the above).
Rating breakdown
Time used: Less than 6 months
Frequency of use: Weekly
Likelihood to recommend
Thank you so much for this feedback!! We'd love to learn more about your suggestion about the additional options for feedback. What specific feature or functionality are you looking for exactly? We can have HTML wiz that can assist with the customization. Just send us a message and we'll take care of it for you. Thank you again and really look forward to learning from you.
We're tracking customer satisfaction a lot better/closer now.
Pros
Easy setup and nice look and feel/design.
Cons
I think having some more customization options around appearance would be nice.
Rating breakdown
Time used: Less than 6 months
Frequency of use: Daily
Likelihood to recommend
Thank you so much for this feedback, Paul! We have plans on adding more dashboard customization. Please let us know if there's specific customization that you've been wanting to see and use. We're all ears! As always, keep the awesome feedback and suggestions coming.
Overall has been great.
Pros
Ease of use it great. Publishing to the website as well.
Cons
No integrations to tools like BrightGauge.
Rating breakdown
Time used: 1-2 years
Frequency of use: Daily
Likelihood to recommend
Hey Michael! Thank you so much for this feedback. We finally have this feature. You can now integrate our surveys with BrightGauge and get more insights about your customers. You can read more about this here: https://help.simplesat.io/en/articles/3382177-integrating-simplesat-surveys-with-brightgauge
Please let us know if you have any questions or if there's anything we can do to help you get set up. Thanks again!
We had problems getting feedback from customers.
Pros
It increased the amount of feedback we get 50x from the survey forms we were using before.
Cons
No cons to speak of, it's been phenomenal.
Rating breakdown
Time used: 6-12 months
Frequency of use: Daily
Likelihood to recommend
Hey Joshua! WOW!!! Thank you so much for this feedback! It's been a pleasure to serve you so far. If you have any questions or ideas for how Simplesat could be more valuable for you, please don't hesitate to let us know. We'd love to hear them!
Its an excellent survey tool, we are getting customer feedback's on email which helps us to resolve customer issues spontaneously via email
Pros
The Emojis :) which are eye catching to our customers to drop feedback
Cons
There must be some pdf guide , so that if some one has some issue can just read and follow the guide
Rating breakdown
Time used: Less than 6 months
Frequency of use: Monthly
Likelihood to recommend
Pros
I liked how easy it is to set up and use.
Cons
I have not yet found any negatives to report.
Rating breakdown
Time used: 6-12 months
Frequency of use: Daily
Likelihood to recommend
Hey Chris! Thank you so much for this awesome feedback! It has been a pleasure to serve you so far. If you have any questions or ideas for how Simplesat could be more valuable for you, please don't hesitate to let us know. We'd love to hear them!
Not being able to track our customer support satisfaction levels.
Pros
Easy to implement and integrated easily with ZenDesk.
Cons
A reviewer has to be followed-up with an email to get the feedback, rather than doing it through ZenDesk, but that is not a major problem.
Rating breakdown
Time used: Less than 6 months
Frequency of use: Daily
Likelihood to recommend
Perfect.
Pros
Very easy to use, the support answers to your questions all the time, very friendly.
Cons
And when I submit ideas, they give me a feedback...
Rating breakdown
Time used: Less than 6 months
Frequency of use: Daily
Likelihood to recommend
Hey Flore! Thank you so much for this awesome feedback!
We're continuously developing and enhancing new cool features to make sure you're getting the most out of Simplesat, so if you have any suggestions for how Simplesat could be more valuable for you, please don't hesitate to us know. We're always excited to hear new ideas!
Have been able to identify our strong points and areas for improvement.
Pros
Easy to use, great feedback collector, able to make multiple surveys.
Cons
It was a little bit difficult to get it set up taking into account the wide array of tickets we get (don't want to collect feedback on all), but that was a more a problem at our end.
Rating breakdown
Time used: Less than 6 months
Frequency of use: Daily
Likelihood to recommend
Hey Kyle! Thank you so much for this feedback! It has been a pleasure to serve you so far.
We're continuously developing and enhancing new cool features to make sure you're getting the most out of Simplesat, so if you have any suggestions for how Simplesat could be more valuable for you, please don't hesitate to us know. We're always excited to hear new ideas!
