Simplesat Features

I like the website widget for sharing feedback publically. The integration of NPS surveys alongside ticket surveys is great.

The dashboarding is not developed enough for me yet. Other products are more conducive to a single dashboard you'd want to put up on a wall screen to display feedback with relevent information and filters.

Hey Joshua! Thank you for this candid feedback! This is definitely on our radar. We're still looking for the best approach on how to implement this through the front-ent. We'll keep you posted on any progress we have on this feature. Please continue to send us your feature suggestions, or you can also submit and keep track of our progress in our product roadmap:https://portal.productboard.com/simplesat/1-simplesat-roadmap-and-feature-planning/tabs/1-under-consideration

Simplesat's support has been phenomenal. There have been a number of times where I've had a question, feature suggestion, or beta request and they've gone above and beyond to provide instructions and help us design custom surveys. In cases where they didn't have the feature we wanted yet, they were straightforward about where it fell in their roadmap and then actually reached out to follow up when the requested feature became available for beta testing.

There are a couple of features I would still like to have (like a documented API and better reporting tools), but they're getting there.

Hey Stephen, thank you so much for this feedback. Noted about the API and reporting tools. On the roadmap! Please keep the great feedback coming.

It offers a visually appealing and professional way for us to collect customer satisfaction and promoter scores from our clients that they actually respond to because its so simple.

The product is still in earlier development stages, so there is potentially more functionality which you could get out of it and deeper integration too

Hey Samuel! Thank you for this candid feedback! We've added several integration functionalities over the past few months, but we'd love to hear any insights you can provide to improve our product. You can drop us a message at support@simplesat.io or submit these feature ideas in our product development roadmap: https://portal.productboard.com/simplesat/1-simplesat-roadmap-and-feature-planning/tabs/1-under-consideration/submit-idea. Thanks again and really look forward to learning from you.

The software just does what it's supposed to do. I particularly liked the GIF's in the email for the users to click on, put some motion in there. It is fast, looks nice, very affordable. Great product.

It doesn't natively integrate with BrightGauge yet (you can ask for BrightGauge to work on that which we have) but we didn't have time to build out all the gauges to be able to use it.

Hey Jesse! You might know this already, but I wanted to tell you anyway. We heard you, we listened, and now we're happy to say that BrightGauge integration is now available! You can read more about this here: https://help.simplesat.io/en/articles/3382177-integrating-simplesat-surveys-with-brightgauge Please let us know if you have any questions or if there's anything we can do to help you get set up. Thank you!!!

Easy to use Many integrations Branded Survey Landing Pages Options for survey images (thumbs up, smiley face, etc) Our customers use it often and we get tremendous feedback Good reviews can be published straight to your website as testimonials

Currently they do not have a Hubspot integration

Hey J.R.K! Thank you so much for this feedback! This is on our product roadmap. We'd love to hear any insights that you can provide to make this happen. If you'd like to team up and be a tester, please let us know. While we're working on this, you can still add/implement Simplesat surveys in HubSpot and be able to capture the customers' details. Let us know if you have any questions about this and please continue to send us your feature ideas and suggestions. Thanks again

Ease of use it great. Publishing to the website as well.

No integrations to tools like BrightGauge.

Hey Michael! Thank you so much for this feedback. We finally have this feature. You can now integrate our surveys with BrightGauge and get more insights about your customers. You can read more about this here: https://help.simplesat.io/en/articles/3382177-integrating-simplesat-surveys-with-brightgauge Please let us know if you have any questions or if there's anything we can do to help you get set up. Thanks again!

Makes the process for getting customer feedback nearly frictionless for the customer. It increased the amount of feedback we get 50x from the survey forms we were using before.

No cons to speak of, it's been phenomenal.

Hey Joshua! WOW!!! Thank you so much for this feedback! It's been a pleasure to serve you so far. If you have any questions or ideas for how Simplesat could be more valuable for you, please don't hesitate to let us know. We'd love to hear them!

The functionality to add custom questions and they don't charge you for the number of surveys. Also the Customer support, they reply instantly and offer great support

Reporting can be improved, but, it's in Beta, so I'm sure they are working on that.

Hey Tarandeep! Thank you for your feedback! We make sure that our customer support team is always available and on top of your needs. Please don't hesitate to reach out if you have any questions, feedback, or feature ideas. We're all ears!

Ease of initial setup - The software is so straightforward and integrated with both Zendesk and our website landing pages easily. The UI is modern, clean, and bug free. I didn't hit any snags during set up, but when I contacted their support they were there quickly to assure me I was on the right path. Support - they proactively reached out to me after signup to make sure everything was in order and...

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I don't like that you can't modify the satisfaction options (Happy, Neutral, Unhappy). If it were up to me I would remove Neutral from our rating system. Can't assign more than one user as a billing contact.

What I like most about your software is the flexibility in our ability to make changes to how it is customer facing. We've had problems with what we thought were simple straight forward ways for our client to give us a quick review of our service and luckily your software allows us to change things that make sense for all.

I wish that when you hover over the different icons for our ratings somehow the user could see in bigger letters or more vibrate animation what they are getting to click on.

Thank you Scott! Great feedback about making the rating icons more visible, or easier to click. A huge focus for Simplesat is to make surveys fun and intuitive. We'll continue to work on this. And please keep your great feedback coming.

Great tracking of surveys and overall scores.

Wish it had more third-party integration like to Brightgauge would be nice.

Thank you so much for this feedback! We heard you, so we made it possible! We can now integrate with BrightGauge providing you more valuable insights on your customers' experience. You can read more about this here: https://help.simplesat.io/en/articles/3382177-integrating-simplesat-surveys-with-brightgauge Please let us know if you have any questions or if there's anything we can do to help you get set up. Thank you!!!

The tool has just the right amount of customization offered and it's ease of use for our customers.

I don't have any "cons" to share about this software.

Wow!! Thank you for your kind words! It has been a pleasure to serve you so far. If you have any questions or ideas for how Simplesat could be more valuable for you, please don't hesitate to let us know. We'd love to hear them!

Easy to use both in setup and in getting customer feedback. It’s very simple and quick so we’ve gotten alot more results with this product than our previous one. It’s also more budget friendly and integrates easily with our other software.

The message isn’t as customizable as I was hoping but, in the end it is still worth it.

Thank you for this candid feedback! Great to hear that your response rate, customer engagement, and satisfaction have significantly increased. You can customize the email template directly from your helpdesk notification template (if you're sending the survey through your helpdesk system) We're also about to launch new survey email templates by October that'll provide more customization features. We'd love to hear what specific customization you're looking for. Please send us a message at support@simplesat.io

Love the integration into Freshdesk and the tie ins that exist to relate the ticket details.

Wish I could present a dashboard to display in the office of the feedback and comments into our GeckoBoard system.

Hey Charles! Thank you so much for this feedback and for providind your use-case on the dashboard feature. This is definitely on our product roadmap. We'll keep you posted on any progress we have on this feature. Keep the feedback coming and check our product roadmap to see what we're up to. Thanks again! Simplesat product roadmap: https://portal.productboard.com/simplesat/1-simplesat-roadmap-and-feature-planning/tabs/1-under-consideration

- Ease of deployment and integration - It's very easy use and learn, most importantly for customers - Exceptional customer service and knowledge base - Great value for money

There is nothing negative that we find worh mentioning.

Hey Juraj! I know we're a little late but we highly appreciate your feedback! Glad to know that you are having fun using our software. We are always on the lookout for needed improvement, if you have any, feel free to reach us out anytime!

Simplicity. Support is great although the support is coming form our Web marketing company who integrated to our website. It is well worth the investment.

Unable to change Color to match our corporate Identity. I hear its in the works though.

Hey Richard! Thank you so much for this feedback! Please send us a message if the color you want isn't available on the color palette and we'll take care of it for you! Keep the feedback coming! We'd love to hear them. Thanks again!!

The ease of use is one of the great features. I would have to say it is one of the easiest tools I use during the day. It makes it super quick to see my clients reaction to service that is provided.

At this point there is not to much for me to pick at for a con. The one thing I would say is the lack of customization for the dashboard for base users is a bummer. It would be nice as a simple user to have the ability to change my view to hide stuff I don't want too see.

Hey Jon, thank you for this awesome feedback! Great point about the dashboards. We've got this on our radar and on the roadmap. I'll be sure to keep you updated on any progress there. I'm not sure if your 5/10 "likelihood to recommend" was a mistake. If not, I look forward to earning your recommendation in the future as we continue to develop the product. Thank you again!

IT IS EASY TO USE, EASY TO GATHER THE INFORMATION YOU ARE LOOKING FOR AND FIND WAYS TO IMPROVE YOUR CUSTOMER SERVICE.

I LOVE EVERYTHING I DON'T HAVE A SINGLE CON TO THE SERVICE

Hey Jamie! We're very flattered to be given this feedback. Thank you so much!! If you have any questions or ideas for how Simplesat could be more valuable for you, please don't hesitate to let us know. We'd love to hear them!

It was easy to use and integrate into my PSA

Still needs to have some more user control features

Having a simple to use feedback system from our clients

There are a few glitches that need to be worked through

Hey Moe! Thank you for this candid feedback! We wanted to make sure you're getting the most out of our service and product, please let us know if you're experiencing any issues so that we can make it right. Keep the feedback coming!

This product is great for understanding the customer and their needs.

Our techs work on tickets together at times so there is no ticket owner. When we get a review it will only show it’s for 1 tech rather than both.

I use SimpleSat since last October and am very happy with it. Very easy to use, the support answers to your questions all the time, very friendly. I have more interactions with my clients about satisfaction since I use it.

Don't know. Every time I contact them, I have an answer. And when I submit ideas, they give me a feedback...

Hey Flore! Thank you so much for this awesome feedback! We're continuously developing and enhancing new cool features to make sure you're getting the most out of Simplesat, so if you have any suggestions for how Simplesat could be more valuable for you, please don't hesitate to us know. We're always excited to hear new ideas!

I liked that I was able to sign up and start using within minutes. I had some more complex integrations I wanted to do and the support made that happen- no sweat!

The only thing I didn't like was the ability to search feedback in a custom timeframe

Thank you so much for this feedback, Caroline! It's been a pleasure to serve you so far. We've added several filters on our survey dashboard and we're adding more. We'd love to know what specific filter you're looking for and what made you dislike the date filter. Thank you again and really look forward to learning from you.

It was very fast and easy to get set up. The support was great and people always responded to questions helpfully

In order to really customize some of the functionality you have to dig into their html snippet. This is fine, but the company discourages this as it can cause unforeseen consequences if you goof something up. Sometimes tracking the source of the responses were not always working (could be related to the above).

Thank you so much for this feedback!! We'd love to learn more about your suggestion about the additional options for feedback. What specific feature or functionality are you looking for exactly? We can have HTML wiz that can assist with the customization. Just send us a message and we'll take care of it for you. Thank you again and really look forward to learning from you.