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Simple and fun customer satisfaction surveys for SMBs.
Functionality
4.5
/5
61
Total features
32
2 categories
Simplesat features
Common features of Customer Satisfaction software
Functionality
4.5
/5
61
Price starts from
99
Per month
Total Features
32
Unique features
Complaint Monitoring
Widgets
Website Integration
Ratings/Reviews
Functionality
4.5
/5
9.9K
Price starts from
25
/user
Per month
Total Features
54
Features in Common
21
Unique features
Live Results Sharing
Social Media Integration
Data Analysis Tools
Online Polling
Functionality
4.6
/5
718
Price starts from
25
Per month
Total Features
61
Features in Common
18
Unique features
Sentiment Analysis
Data Analysis Tools
Response Quotas
Workflow Management
Steven B.
Telecommunications, 51-200 employees
Used daily for 6-12 months
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It has allowed us to get feedback on a micro scale and identify specific clients who need more attention but also macro trends that have allowed us to course-correct quickly to keep up with changing trends.
Super easy to implement, very easy for those receiving the survey to complete, the customer support team is second-to-none!
I would add some additional reporting features so that I can better track trends over time but the team has taken that feedback (and already implemented some of it) and I see the features coming out on a regular basis. But overall I have zero complaints.
Hey Steven! Thank you for this feedback! It might be a little too late for this response, but I want to share with you that we've released several reporting features that can provide you more insights. You can also download these reports into PDF or CSV. Let us know if you have any questions and if there are other reporting features that you'd like to see. We're all ears!
Joshua G.
Information Technology and Services, 51-200 employees
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I think this product has the potential to be a great poduct however at the moment it still has some development to go before I would consider moving from our incumbent solution.
I like the website widget for sharing feedback publically. The integration of NPS surveys alongside ticket surveys is great.
The dashboarding is not developed enough for me yet. Other products are more conducive to a single dashboard you'd want to put up on a wall screen to display feedback with relevent information and filters.
Hey Joshua! Thank you for this candid feedback! This is definitely on our radar. We're still looking for the best approach on how to implement this through the front-ent. We'll keep you posted on any progress we have on this feature. Please continue to send us your feature suggestions, or you can also submit and keep track of our progress in our product roadmap:https://portal.productboard.com/simplesat/1-simplesat-roadmap-and-feature-planning/tabs/1-under-consideration
Stephen M.
Information Technology and Services, 11-50 employees
Used daily for 6-12 months
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There are quite a few products in this space and we evaluated a bunch before settling on Simplesat. We haven't been disappointed! We're getting extremely helpful feedback from clients that then drives our training and operational processes.
Simplesat's support has been phenomenal. There have been a number of times where I've had a question, feature suggestion, or beta request and they've gone above and beyond to provide instructions and help us design custom surveys. In cases where they didn't have the feature we wanted yet, they were straightforward about where it fell in their roadmap and then actually reached out to follow up when the requested feature became available for beta testing.
There are a couple of features I would still like to have (like a documented API and better reporting tools), but they're getting there.
Hey Stephen, thank you so much for this feedback. Noted about the API and reporting tools. On the roadmap! Please keep the great feedback coming.
Jesse P.
Computer & Network Security, 1-10 employees
Used daily for 6-12 months
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The software just does what it's supposed to do. I particularly liked the GIF's in the email for the users to click on, put some motion in there. It is fast, looks nice, very affordable. Great product.
It doesn't natively integrate with BrightGauge yet (you can ask for BrightGauge to work on that which we have) but we didn't have time to build out all the gauges to be able to use it.
Hey Jesse! You might know this already, but I wanted to tell you anyway. We heard you, we listened, and now we're happy to say that BrightGauge integration is now available! You can read more about this here: https://help.simplesat.io/en/articles/3382177-integrating-simplesat-surveys-with-brightgauge Please let us know if you have any questions or if there's anything we can do to help you get set up. Thank you!!!
J.R. K.
Computer Software, 11-50 employees
Used daily for less than 6 months
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We've only scratched the surface of what this tool can do for us. We've implemented as part of closing tickets in our Support flow and we are using it as a Satisfaction tool to gauge how we are doing. Plus, the good reviews get published to our website showing off our great service to prospective customers. We have plans to implement in account management and NPS scoring, so I'm excited to see what more we can do. Amazing tool and a tremendous value.
Easy to use Many integrations Branded Survey Landing Pages Options for survey images (thumbs up, smiley face, etc) Our customers use it often and we get tremendous feedback Good reviews can be published straight to your website as testimonials
Currently they do not have a Hubspot integration
Hey J.R.K! Thank you so much for this feedback! This is on our product roadmap. We'd love to hear any insights that you can provide to make this happen. If you'd like to team up and be a tester, please let us know. While we're working on this, you can still add/implement Simplesat surveys in HubSpot and be able to capture the customers' details. Let us know if you have any questions about this and please continue to send us your feature ideas and suggestions. Thanks again
Michael P.
Information Technology and Services, 11-50 employees
Used daily for 1-2 years
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Overall has been great.
Ease of use it great. Publishing to the website as well.
No integrations to tools like BrightGauge.
Hey Michael! Thank you so much for this feedback. We finally have this feature. You can now integrate our surveys with BrightGauge and get more insights about your customers. You can read more about this here: https://help.simplesat.io/en/articles/3382177-integrating-simplesat-surveys-with-brightgauge Please let us know if you have any questions or if there's anything we can do to help you get set up. Thanks again!
Blake F.
Computer Software, 11-50 employees
Used daily for less than 6 months
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As mentioned above, we've brought Support experiences forward to the rest of the company through Slack integration. Our company now knows how we're doing, and where we can improve in real time as the customers give feedback. For the amount of time spent during setup, and the cost of maintaining a subscription, Simplesat is invaluable. I use it multiple times, EVERY DAY. We've seen an increase in overall customer feedback since implementing.
Ease of initial setup - The software is so straightforward and integrated with both Zendesk and our website landing pages easily. The UI is modern, clean, and bug free. I didn't hit any snags during set up, but when I contacted their support they were there quickly to assure me I was on the right path. Support - they proactively reached out to me after signup to make sure everything was in order and...
I don't like that you can't modify the satisfaction options (Happy, Neutral, Unhappy). If it were up to me I would remove Neutral from our rating system. Can't assign more than one user as a billing contact.
Verified reviewer
Information Technology and Services, 11-50 employees
Used daily for 2+ years
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Great for getting end users to click and review simple and neat.
Great tracking of surveys and overall scores.
Wish it had more third-party integration like to Brightgauge would be nice.
Thank you so much for this feedback! We heard you, so we made it possible! We can now integrate with BrightGauge providing you more valuable insights on your customers' experience. You can read more about this here: https://help.simplesat.io/en/articles/3382177-integrating-simplesat-surveys-with-brightgauge Please let us know if you have any questions or if there's anything we can do to help you get set up. Thank you!!!
Verified reviewer
Computer Networking, 1-10 employees
Used daily for less than 6 months
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Since it is so easy to use we are getting a lot faster return on customer feedback. If someone is dissatisfied we know immediately and can address the problem upfront and quickly. People feel heard and that increases our customer satisfaction.
Easy to use both in setup and in getting customer feedback. It’s very simple and quick so we’ve gotten alot more results with this product than our previous one. It’s also more budget friendly and integrates easily with our other software.
The message isn’t as customizable as I was hoping but, in the end it is still worth it.
Thank you for this candid feedback! Great to hear that your response rate, customer engagement, and satisfaction have significantly increased. You can customize the email template directly from your helpdesk notification template (if you're sending the survey through your helpdesk system) We're also about to launch new survey email templates by October that'll provide more customization features. We'd love to hear what specific customization you're looking for. Please send us a message at support@simplesat.io
Charles Y.
Education Management, 201-500 employees
Used daily for 6-12 months
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Love the integration into Freshdesk and the tie ins that exist to relate the ticket details.
Wish I could present a dashboard to display in the office of the feedback and comments into our GeckoBoard system.
Hey Charles! Thank you so much for this feedback and for providind your use-case on the dashboard feature. This is definitely on our product roadmap. We'll keep you posted on any progress we have on this feature. Keep the feedback coming and check our product roadmap to see what we're up to. Thanks again! Simplesat product roadmap: https://portal.productboard.com/simplesat/1-simplesat-roadmap-and-feature-planning/tabs/1-under-consideration
Richard T.
Information Technology and Services, 11-50 employees
Used daily for 6-12 months
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Simplicity. Support is great although the support is coming form our Web marketing company who integrated to our website. It is well worth the investment.
Unable to change Color to match our corporate Identity. I hear its in the works though.
Hey Richard! Thank you so much for this feedback! Please send us a message if the color you want isn't available on the color palette and we'll take care of it for you! Keep the feedback coming! We'd love to hear them. Thanks again!!
Jon H.
Information Technology and Services, 51-200 employees
Used daily for less than 6 months
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The ease of use is one of the great features. I would have to say it is one of the easiest tools I use during the day. It makes it super quick to see my clients reaction to service that is provided.
At this point there is not to much for me to pick at for a con. The one thing I would say is the lack of customization for the dashboard for base users is a bummer. It would be nice as a simple user to have the ability to change my view to hide stuff I don't want too see.
Hey Jon, thank you for this awesome feedback! Great point about the dashboards. We've got this on our radar and on the roadmap. I'll be sure to keep you updated on any progress there. I'm not sure if your 5/10 "likelihood to recommend" was a mistake. If not, I look forward to earning your recommendation in the future as we continue to develop the product. Thank you again!
Moe B.
Information Technology and Services, 11-50 employees
Used daily for 6-12 months
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It's a lot easier to outsource a feedback system to a third party than to do it in house.
Having a simple to use feedback system from our clients
There are a few glitches that need to be worked through
Hey Moe! Thank you for this candid feedback! We wanted to make sure you're getting the most out of our service and product, please let us know if you're experiencing any issues so that we can make it right. Keep the feedback coming!
Flore D.
Retail, 11-50 employees
Used daily for less than 6 months
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Perfect.
I use SimpleSat since last October and am very happy with it. Very easy to use, the support answers to your questions all the time, very friendly. I have more interactions with my clients about satisfaction since I use it.
Don't know. Every time I contact them, I have an answer. And when I submit ideas, they give me a feedback...
Hey Flore! Thank you so much for this awesome feedback! We're continuously developing and enhancing new cool features to make sure you're getting the most out of Simplesat, so if you have any suggestions for how Simplesat could be more valuable for you, please don't hesitate to us know. We're always excited to hear new ideas!
Caroline B.
Real Estate, 11-50 employees
Used daily for less than 6 months
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We wanted to implement a CSAT survey at the bottom of our support emails and track those responses in Zendesk.
I liked that I was able to sign up and start using within minutes. I had some more complex integrations I wanted to do and the support made that happen- no sweat!
The only thing I didn't like was the ability to search feedback in a custom timeframe
Thank you so much for this feedback, Caroline! It's been a pleasure to serve you so far. We've added several filters on our survey dashboard and we're adding more. We'd love to know what specific filter you're looking for and what made you dislike the date filter. Thank you again and really look forward to learning from you.
Tarandeep S.
Computer Software, 51-200 employees
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The functionality to add custom questions and they don't charge you for the number of surveys. Also the Customer support, they reply instantly and offer great support
Reporting can be improved, but, it's in Beta, so I'm sure they are working on that.
Hey Tarandeep! Thank you for your feedback! We make sure that our customer support team is always available and on top of your needs. Please don't hesitate to reach out if you have any questions, feedback, or feature ideas. We're all ears!
Verified reviewer
Marketing and Advertising, 51-200 employees
Used weekly for less than 6 months
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We were able to get a good gauge on the customer interactions from our itnernal team with simplesat. we also were able to include the survey in email blasts. Really helpful!
It was very fast and easy to get set up. The support was great and people always responded to questions helpfully
In order to really customize some of the functionality you have to dig into their html snippet. This is fine, but the company discourages this as it can cause unforeseen consequences if you goof something up. Sometimes tracking the source of the responses were not always working (could be related to the above).
Thank you so much for this feedback!! We'd love to learn more about your suggestion about the additional options for feedback. What specific feature or functionality are you looking for exactly? We can have HTML wiz that can assist with the customization. Just send us a message and we'll take care of it for you. Thank you again and really look forward to learning from you.
David H.
Logistics and Supply Chain, 11-50 employees
Used daily for less than 6 months
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Not being able to track our customer support satisfaction levels. We can now set KPIs around this new level of accountability for the support desk team.
Easy to implement and integrated easily with ZenDesk. A simple system that can't be interpreted the wrong way by a reviewer
A reviewer has to be followed-up with an email to get the feedback, rather than doing it through ZenDesk, but that is not a major problem. The emails I opted out of were annoying for me, but might be better for someone working within it every day.
Cliff R.
Information Technology and Services, 51-200 employees
Used daily for less than 6 months
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It's been great. The support is helpful and responsive, they're still growing the platform, and it does what I need it to do.
This tool is a great value, is simple to use and set up and does what it needs to do to get the job done.
The dashboard/portal could use some work. I'd prefer to be able to sort the data by company and have better reporting.
Ethan Z.
Textiles, 201-500 employees
Used monthly for less than 6 months
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Its an excellent survey tool, we are getting customer feedback's on email which helps us to resolve customer issues spontaneously via email
The Emojis :) which are eye catching to our customers to drop feedback
There must be some pdf guide , so that if some one has some issue can just read and follow the guide