SimpleTix Features

SimpleTix

eTicketing for the performing arts

4.7/5 (60 reviews)

Competitor Feature Comparison

Attendance Management
Attendee Management
Attendee Tracking
Badge Management
Barcode / Ticket Scanning
Class Registration
Conferences/Conventions
Confirmation/Reminders
Customer Data Management
Customizable Branding
Discount Management
Electronic Payments
Email Marketing
Employee Management
Event Calendar
Event Management
Event Registration
Event Scheduling
Event Ticketing
Exhibit/Vendor Management
Gamification
Group Registration
Kiosk Ticketing
Marketing Automation
Mobile Access
Mobile Ticketing
Online Payments
Online Registration
Online Ticketing
Onsite Registration
Onsite Ticketing
Payment Processing
Point of Sale (POS)
Print-at-Home
Promotions Management
Real-time Updates
Refund Management
Registration Management
Reporting & Statistics
Reporting/Analytics
Room Block Management
Season Tickets
Seating Map
Self Check-in/Check-out
Social Media Integration
Social Promotion
Support Ticket Management
Surveys & Feedback
Third Party Integrations
Ticket Reservations
Ticketing
Wait List Management
Website Integration
Website Management
Learn moreCompare App
Attendance Management
Attendee Management
Attendee Tracking
Badge Management
Barcode / Ticket Scanning
Class Registration
Conferences/Conventions
Confirmation/Reminders
Customer Data Management
Customizable Branding
Discount Management
Electronic Payments
Email Marketing
Employee Management
Event Calendar
Event Management
Event Registration
Event Scheduling
Event Ticketing
Exhibit/Vendor Management
Gamification
Group Registration
Kiosk Ticketing
Marketing Automation
Mobile Access
Mobile Ticketing
Online Payments
Online Registration
Online Ticketing
Onsite Registration
Onsite Ticketing
Payment Processing
Point of Sale (POS)
Print-at-Home
Promotions Management
Real-time Updates
Refund Management
Registration Management
Reporting & Statistics
Reporting/Analytics
Room Block Management
Season Tickets
Seating Map
Self Check-in/Check-out
Social Media Integration
Social Promotion
Support Ticket Management
Surveys & Feedback
Third Party Integrations
Ticket Reservations
Ticketing
Wait List Management
Website Integration
Website Management
Visit WebsiteCompare App
Attendance Management
Attendee Management
Attendee Tracking
Badge Management
Barcode / Ticket Scanning
Class Registration
Conferences/Conventions
Confirmation/Reminders
Customer Data Management
Customizable Branding
Discount Management
Electronic Payments
Email Marketing
Employee Management
Event Calendar
Event Management
Event Registration
Event Scheduling
Event Ticketing
Exhibit/Vendor Management
Gamification
Group Registration
Kiosk Ticketing
Marketing Automation
Mobile Access
Mobile Ticketing
Online Payments
Online Registration
Online Ticketing
Onsite Registration
Onsite Ticketing
Payment Processing
Point of Sale (POS)
Print-at-Home
Promotions Management
Real-time Updates
Refund Management
Registration Management
Reporting & Statistics
Reporting/Analytics
Room Block Management
Season Tickets
Seating Map
Self Check-in/Check-out
Social Media Integration
Social Promotion
Support Ticket Management
Surveys & Feedback
Third Party Integrations
Ticket Reservations
Ticketing
Wait List Management
Website Integration
Website Management
Visit WebsiteCompare App

Mobile apps

iOS App


3 reviews

Requires iOS 7.1 or later. Compatible with iPhone, iPad, and iPod touch.

Android App


12 reviews

SimpleTix Feature Reviews

25 reviewers had the following to say about SimpleTix's features:

Kate Y.

A quick an easy solution

2020-09-30

So glad we found this program. It integrates very easily with Square which we already use.

Pros

This was so easy to set up! The customer support we received from the beginning was incredible.

Cons

There are some limits to the reporting features that are a little frustrating, but for the cost, we can figure out the work around we need.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Abygail T.

Highly Recommend

2021-05-18

The software met all of the requirements we were looking for and our customer experience rep, [SENSITIVE CONTENT HIDDEN], went above and beyond in making sure it was the right fit and that we were completely comfortable with the software.

Pros

The SimpleTix management interface is user-friendly and offers customization options flexible enough to meet the specific needs, but simple enough that content changes can be easily made in-house.

Cons

SimpleTix doesn't offer a built-in CRM with their platform, however, that's how they're able to keep the cost low.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from SimpleTix


Thanks for your review Abygail!

Read more
Rick R.

Fast & Easy Store Setup

2015-10-20

SimpleTix is quick and easy to setup a new event. Reporting is good and box office tools are helpful.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No

Response from SimpleTix


Thanks Rick!

Read more
Buster A.

We're an annual community event that happens once-a-year, this is our first time using SimpleTix.

2018-01-08

Organizing attendees for a five-day festival and contest, so we want to track who is interested in attending and be able to promote with discount codes and other perks. Also able to issue manual tickets, have them emailed, or sent as text to phone. Also lots of ways to set up your site with a theme, though I decided the standard look was the best for me. Honestly, I like having the ability to customize and this site allows so much customization. Also, they don't hold back all the features for the premium membership, they're generous with the features you get compared to other, more expensive sites even if you stick to the basic level. I would totally use the premium features, but we aren't at that budget level yet. However, under a less amount for each ticket is a great deal.

Pros

We are excited that we can change the email form letters that people get when they order.

Cons

There was no issue for me on that part, I received a more-than-thorough response any time I needed it. (I accessed help by phone and email, both were outstanding and easy.)

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from SimpleTix


Thanks for your review Adam!

Read more
Emmanuel O.

we just had to come up with the idea and SimpleTix did the rest

2021-08-03

All aspects of the service went without a hitch, and their Customer Service agents are such a delight.

Pros

With Zoom to make remote planning sessions easy, with Stripe for safe and secure payment processing, and with Salesforce to easily coordinate our events with other associated project activities.

Cons

I have no complains from my experience with SimpleTix. And all my team members enjoyed using it as well.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Occasionally

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from SimpleTix


Hi Emmanuel, thanks for your review. Glad to see the SimpleTix + Zoom integration worked well for your organization.

Read more
Judith P.

Process Review

2013-12-07

I am excited to use this product for 1000+ ticket sales, creation of database of personal identifiable information including email addresses and ease of accounting as it interfaces with my online accounts receivables.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Meryl S.

Well, I'm SOLD!

2020-08-29

I have used many other platforms and so far this is my favorite.

Pros

The ease and flexibility of the software. The customer service is very responsive.

Cons

I'd like more flexibility in the return receipt email confirmation

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Tim J.

I had missed a step in setting up payment. Received fast response to complete the process.

2017-12-05

Pros

I leave the office, go to dinner, check my emails and had received a response by email with the solution less than an hour after submitting a ticket.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Occasionally

Source: Capterra
Helpful?   Yes   No

Response from SimpleTix


Thanks for your review Tim!

Read more
Jona D.

Continually evolving for the better

2016-03-30

We've found Aron very responsive to feedback, continually pushing for better workflow and overall user experience, and that is very evident in the product.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Matthew D.

An Outstanding Experience!

2016-03-21

This business made ticket management and reservations as easy as possible.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Kevin H.

Great in a school based setting.

2016-03-21

As well, the real-time analytics provided are extremely helpful for managing inventory and having an accurate view of how sales are progressing.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No

Response from SimpleTix


Thanks for the review Kevin!

Read more
Peter B.

Wonderful service - and it just works

2019-04-28

Pros

I upgraded to a plan I didn't need by mistake and within 20 minutes of contacting support, the CEO reached out personally to help out and quickly resolved the issue.

Cons

Perhaps not the "prettiest" UI on the admin side, but looks good for ticket buyers and works flawlessly on both sides.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from SimpleTix


Thanks for your review Peter!

Read more
Anonymous
(Nonprofit Organization Management company, 501-1000 employees)

Good Website to use

2018-11-22

Pros

That you can search tickets by email and number.

Cons

Takes a little long to create own event on the website

Rating breakdown

Ease of use
Features

Time used: Less than 6 months

Frequency of use: Occasionally

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Ser. S.

Impressive customer service

2015-06-01

I had a technical issue and sent them an email. Someone called me back almost immediately and guided me on how to fix my issue.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No

Response from SimpleTix


thanks for your kind words :)

Read more
Ben W.

SimpleTix has been terrific!

2020-03-11

We have loved our interaction with Simpletix.

Pros

Without a doubt the best part of Simpletix is their customer service and website design for ticket sales.

Cons

We really have no negative comments about Simpletix.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Occasionally

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Julie A.

Customer Support is the best, love that you can tailor your event to your organization.

2016-06-29

It is so helpful to know I can get a real person on the phone, text or email. Super Job!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from SimpleTix


Thanks for your review Julie!

Read more
Sally E.

Safe Harbor Recovery Center Fundraising Event

2016-09-21

They also helped us with integration from the ticket sales to a merchant account so funds could go directly to our bank account.

Pros

After figuring out the set-up and working through several adjustments, found the software could do anything we needed done, including notifying participants, downloading customer lists, adding additional ticket pricing to accommodate donations, etc.

Cons

Took a little hunting to find exactly what was needed in a few instances, but watching the tutorials provided probably would have answered these questions and customer service was able to point us in the right direction and solve our issues.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from SimpleTix


Thanks for the kind words Sally!

Read more
Francesco D.

Easy, Intuitive Ticketing with Seating Charts

2015-06-02

I haven't launched the event yet, but I have already had positive feedback!

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No

Response from SimpleTix


thanks for your kind words

Read more
Gwyn N.

Fabulous Ticketing Software

2019-01-29

Pros

SimpleTix handles every aspect of ticketing for our classes - from initial sales and roster creation to allergy alerts and easy communication with our guests.

Cons

The only thing that would make our experience any better would be how our guests redeem gift cards. That we still need to do manually.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from SimpleTix


Thanks for your review Gwyn. All your cooking classes look really amazing. Thanks for being a SimpleTix customer the past 2 years.

Read more
Whit G.

Great software for free events

2016-09-19

I found out about SimpleTix through a DonorPerfect conference. This is a great service for us because our events are free to attend. SimpleTix offers their service for free to people who are offering free events so this has been a wonderful help to us.

Pros

It also integrates with our DonorPerfect system which is helpful.

Cons

We run events in three different countries, and we couldn't really manage all of our events from one account. I ended up having to setup a separate account for each country. That's not the end of the world, but it does make it more confusing for the users in our office.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

10/10

Recommendations to others considering SimpleTix

If you host free events, this is definitely a great service. The prices for paid events seem reasonable as well.

Source: Capterra
Helpful?   Yes   No

Response from SimpleTix


Thanks for your kind words Whit. We plan to add more features for Donor Perfect customers in the coming weeks.

Read more
Stephenie H.

Easiest and most effective ticketing

2013-10-10

I am able to put up a new event in minutes and unlike other ticketing systems, I own the database. This helps me with future campaigns and I can analyze the data in house.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Deshan P.

Great features! Excellent service!

2016-03-21

Unique features like Survey Questions have saved me a ton of time and really streamlined my administration processes.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No

Response from SimpleTix


Deshan has been using SimpleTix in both S. Africa and New Zealand. Welcome back!

Read more
Christine N.

Great experience, particularly with customer support

2017-10-13

Our small company can sell tickets to an event with very low fees (much less than what I found from sites like eventbrite).

Pros

It's relatively easy to use, but more importantly, when I had an issue I received a solution from tech support in an hour. The customer rep was incredibly helpful.

Cons

It may take a little time to figure out some of the bells and whistles, but really the software is pretty easy to use.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from SimpleTix


Thanks for your review Christine, we love working with Universities.

Read more
Fawnia M.

#1

2016-03-23

Anytime I have questions, SimpleTix is just a phone or or email away with the best costumer service on planet earth.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No

Response from SimpleTix


Thanks Fawnia!

Read more
Karla B.

Does not work for events that have multiple event times and locations

2019-01-18

But when registrations started coming in and I couldn't get reports that I needed and event tickets listed one location and time for all events.

Pros

Many options You can add your own graphics Option to scan pre-purchased tickets at the door

Cons

-It couldn't work for our festival, as we have multiple events at different times, like 3 bus trips and a banquet. -2 different support staff told me it would work, and in the end, it did not

Rating breakdown

Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

0/10
Source: Capterra
Helpful?   Yes   No

Response from SimpleTix


We worked with this client, gathered the ticket price details, and put together the event page very early on. Then after going live we learned that each of the ticket prices were for totally different events at different locations and different times. If we knew this up front we should have suggested going another route. While it's still quite simple, we just needed to know that in the beginning. SimpleTix is a great solution for festivals and conferences.

Read more