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Smartlook vs Akazio Cloud Archive Comparison

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Overview

Category Leaders

Smartlook is a qualitative analytics solution for websites and mobile apps with always-on visitor recordings, heatmaps, automatic...

Akazio is an archiving electronic communication solution. Whether it is just for email archiving, or across instant messaging,...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from

31

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$

49

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

89

24

5

1

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
97%
would recommend this app

No reviews

5

4

3

2

1

0

0

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support

Pros

Smart look is brilliant to see what your visitor is doing on your site it really helps us in improving our website and making it user freindly.
VERY good segmentation and ability to isolate recordings and share recordings. Easy to set up funnel tracking with custom events/URL's etc - good visualisation and linking to falloff recordings etc.
Great app to do qualitative analytics in user's natural environment helping faster product development. This enables better prioritisation decisions.

Pros

Not enoughreviews yet

Cons

I found it very disappointing that I was only offered a credit and not a refund of the VAT that should not have been charged to a UK based business.
Will pay more than you get. Data will disappear any day, Application filters don't work.
Heatmaps also does not show % clicks on map, so missing some crucial analytical data.

Cons

Not enoughreviews yet

  • Vendor responds to reviews
  • Last review3 months ago
  • Vendor responds to reviews
  • Last reviewN/A

Key features

  • Total features77
  • API
  • Access Controls/Permissions
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Application Management
  • Archiving & Retention
  • Audit Management
  • Audit Trail
  • Automated Scheduling
  • Automatic Backup
  • Behavior Tracking
  • Behavioral Analytics
  • Campaign Tracking
  • Channel Attribution
  • Cloud Backup
  • Cohort Analysis
  • Collaboration Tools
  • Compliance Management
  • Conversion Rate Optimization
  • Conversion Tracking
  • Customer Activity Tracking
  • Customer Experience Management
  • Customer Journey Mapping
  • Customer Profiles
  • Customer Segmentation
  • Customizable Branding
  • Customizable Reports
  • Dashboard
  • Data Capture and Transfer
  • Data Import/Export
  • Data Migration
  • Data Recovery
  • Data Storage Management
  • Data Visualization
  • Disaster Recovery
  • Document Storage
  • Dynamic Content
  • Element Analytics
  • Email Alerts
  • Encryption
  • Engagement Tracking
  • Event Tracking
  • Filtering
  • For Mobile
  • For Sales Teams/Organizations
  • For Websites
  • Full Text Search
  • Funnel Analysis
  • Heatmaps
  • In-App Events Tracking
  • Incident Management
  • Indexing
  • Interactive Reports
  • Issue Management
  • Issue Tracking
  • Keyword Tracking
  • Knowledge Management
  • Media Analytics
  • Metadata Management
  • Mobile Access
  • Mobile Commerce
  • Monitoring
  • Multi-Channel Data Collection
  • Multi-Channel Management
  • Multi-Language
  • Multimedia Archiving
  • Multiple Data Sources
  • Multiple Format Support
  • Multiple Site Management
  • Multiple User Accounts
  • Pageview Tracking
  • Performance Metrics
  • Predictive Analytics
  • Product Data Management
  • Qualitative Comparative Analysis
  • Quantitative Analysis
  • Real Time Monitoring
  • Referral Tracking
  • Remote Monitoring & Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Retention Management
  • Retention Tracking
  • Role-Based Permissions
  • SSL Security
  • Scheduled / Automated Reports
  • Screen Activity Recording
  • Search/Filter
  • Secure Data Storage
  • Sentiment Analysis
  • Session Recording
  • Single Sign On
  • Site Search Tracking
  • Statistical Analysis
  • Storage Management
  • Tagging
  • Text Analysis
  • Third Party Integrations
  • Time on Site Tracking
  • Transaction Monitoring
  • Two-Factor Authentication
  • Usability Testing
  • User Interaction Tracking
  • User Journeys
  • User Research Analysis
  • Version Control
  • Visitor Management
  • Visitor Tracking
  • Visual Analytics
  • Web Traffic Reporting
  • Website Analytics
  • Workflow Management
  • eDiscovery
  • Total features49
  • API
  • Access Controls/Permissions
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Application Management
  • Archiving & Retention
  • Audit Management
  • Audit Trail
  • Automated Scheduling
  • Automatic Backup
  • Behavior Tracking
  • Behavioral Analytics
  • Campaign Tracking
  • Channel Attribution
  • Cloud Backup
  • Cohort Analysis
  • Collaboration Tools
  • Compliance Management
  • Conversion Rate Optimization
  • Conversion Tracking
  • Customer Activity Tracking
  • Customer Experience Management
  • Customer Journey Mapping
  • Customer Profiles
  • Customer Segmentation
  • Customizable Branding
  • Customizable Reports
  • Dashboard
  • Data Capture and Transfer
  • Data Import/Export
  • Data Migration
  • Data Recovery
  • Data Storage Management
  • Data Visualization
  • Disaster Recovery
  • Document Storage
  • Dynamic Content
  • Element Analytics
  • Email Alerts
  • Encryption
  • Engagement Tracking
  • Event Tracking
  • Filtering
  • For Mobile
  • For Sales Teams/Organizations
  • For Websites
  • Full Text Search
  • Funnel Analysis
  • Heatmaps
  • In-App Events Tracking
  • Incident Management
  • Indexing
  • Interactive Reports
  • Issue Management
  • Issue Tracking
  • Keyword Tracking
  • Knowledge Management
  • Media Analytics
  • Metadata Management
  • Mobile Access
  • Mobile Commerce
  • Monitoring
  • Multi-Channel Data Collection
  • Multi-Channel Management
  • Multi-Language
  • Multimedia Archiving
  • Multiple Data Sources
  • Multiple Format Support
  • Multiple Site Management
  • Multiple User Accounts
  • Pageview Tracking
  • Performance Metrics
  • Predictive Analytics
  • Product Data Management
  • Qualitative Comparative Analysis
  • Quantitative Analysis
  • Real Time Monitoring
  • Referral Tracking
  • Remote Monitoring & Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Retention Management
  • Retention Tracking
  • Role-Based Permissions
  • SSL Security
  • Scheduled / Automated Reports
  • Screen Activity Recording
  • Search/Filter
  • Secure Data Storage
  • Sentiment Analysis
  • Session Recording
  • Single Sign On
  • Site Search Tracking
  • Statistical Analysis
  • Storage Management
  • Tagging
  • Text Analysis
  • Third Party Integrations
  • Time on Site Tracking
  • Transaction Monitoring
  • Two-Factor Authentication
  • Usability Testing
  • User Interaction Tracking
  • User Journeys
  • User Research Analysis
  • Version Control
  • Visitor Management
  • Visitor Tracking
  • Visual Analytics
  • Web Traffic Reporting
  • Website Analytics
  • Workflow Management
  • eDiscovery

Integrations

  • Total integrations23
  • Constant Contact
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • HubSpot CRM
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twitter
  • Wordpress
  • Xero
  • Zapier
  • Zendesk
  • Total integrations14
  • Constant Contact
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • HubSpot CRM
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twitter
  • Wordpress
  • Xero
  • Zapier
  • Zendesk