Smartlook Features List

Smartlook Reviews

Smartlook

Visitor activity tracking for customer experience management

4.69/5 (65 reviews)
408

Smartlook Feature Summary

  • Analytics
  • Activity monitoring
  • Web analytics
  • Visual analytics
  • Visitor tracking
  • Record & playback ability
  • Conversion rate optimization
  • Conversion optimization tools
  • Website visitor recordings
  • Visitor journey
  • Visitor targeting
  • Behavior tracking
  • Customer experience management
  • Conversion tracking
  • Lead nurturing
  • Video support
  • Click-through tracking
  • Customer activity reporting
  • Customer analysis
  • Customer history
  • Heatmap
  • Content filtering
  • Filtered views
  • Issue management
  • Issue tracking
  • Recurring issues
  • Incident management
  • Problem management
  • Multi-channel management
  • Multiple user accounts
  • Tags & keywords
  • Tracking features
  • Tagging
  • Activity tracking
  • API availability
  • Multi-language
  • Data storage management
  • Application integration
  • Engagement analytics
  • Graphical data presentation
  • Web traffic reporting
  • Activity dashboard

Customer Management Feature Comparison

Most popular features of all Customer Management apps

API (273 other apps)
Activity Dashboard (131 other apps)
Activity Tracking (94 other apps)
Automatic Notifications (128 other apps)
Automatic Reminders (125 other apps)
CRM Integration (92 other apps)
Calendar Management (121 other apps)
Contact Database (95 other apps)
Custom Fields (100 other apps)
Customer Database (101 other apps)
Customizable Branding (120 other apps)
Customizable Reporting (108 other apps)
Customizable Templates (103 other apps)
Data Import/Export (121 other apps)
Electronic Payments (96 other apps)
Email Integration (118 other apps)
Mobile Integration (96 other apps)
Reporting & Statistics (115 other apps)
Social Media Integration (109 other apps)
Third Party Integration (122 other apps)

Competitor Feature Comparison

Smartlook Feature Reviews

25 reviewers had the following to say about Smartlook's features:

James Tyler

Flat out love SmartLook

2017-09-04

CRO that improved ROI by a minimum of 36%

Pros

Tech info i.e. desktop vs mobile.

Cons

There's a minimum API support online.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Smartlook


Hi James,
thank you very much for your review.
Lukas Mehnert, CMO at Smartlook

Read more
Javier Carmona

This app helps me a lot to improve my website experience :)

2017-09-05

Pros

I like the idea of understanding my user experience, see where my clients click, where my website is well designed and where we should make changes.

Cons

I think this needs more integrations, such as CRM and forms plugins such as contact form 7 so in this case, you can track your user with the name ...

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Monthly

Source: Capterra
Helpful?   Yes   No

Response from Smartlook


Hi Javier,
thank you very much for your review.
Lukas Mehnert, CMO at Smartlook

Read more
Josh Scorrar

Simple, elegant and provides the features I was after

2017-08-29

Pros

I liked the simple free plan as a good way to get integrated into the platform. The dashboard is intuitive enough and the recording feature provides the data i am after.

Cons

Heatmaps don't integrate well with my SPA as well as custom scrolling.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Source: Capterra
Helpful?   Yes   No

Response from Smartlook


Hi Josh,
thank you very much for your review.
Lukas Mehnert, CMO at Smartlook

Read more
Giuseppe Mastrodonato

Simply a great service

2017-08-29

Improved UI in our SaaS

Pros

You are able to watch every user session and optimize your UI according to the feedbacks received.

Cons

If your website have a lot of visitors, a paid account is required since old records are not automatically deleted.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from Smartlook


Hi Giuseppe,
thank you very much for your review.
We are actually working on our new UI ;-)
Lukas Mehnert,
CMO at Smartlook

Read more
Silvia Ziakova

Smartlook helps me to understand of behavior of my customers

2017-06-29

customer preferences

Pros

You have an overview of the demand and customer preferences to help them customize the offer.

Cons

We would also prefer some statistics, for example, where our customers are from what country, region, city, age, and so on.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Smartlook


Hi Silvia,

thank you very much for your review.

Lukas Mehnert
CMO at Smartlook

Read more
Brooke Lawrence

Verified Reviewer

The best app to know your visitors better

2018-05-12

Pros

I really like that we can see every step that our customers make on the website.

Cons

It will be more convenient to track the statistics on the road.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

8/10
Source: GetApp
Helpful?   Yes   No
Read more
RODIMAR Bonfante

The best app for my site

2017-07-25

Pros

You can see the activities of your customers on the site.

Cons

So far I have no cons, I really liked the application, because I can monitor the access of my client.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Monthly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from Smartlook


Hi Rodimar,

thank you very much for your review.

Lukas Mehnert
CMO at Smartlook

Read more
Frédéric GONNET

It's amazingly simple to use, both on my website and for using the information gathered

2017-08-30

Pros

- 5 minutes to create the account and have the few lines of code to add to my website - Integration on my site - Voilà Marvelous simplicity & efficiency I can watch how users are acting with my website for User support, site & UX optimization.

Cons

I would love to have a world map of all the users connections. Frankly, it's already more than great.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Smartlook


Hi Frédéric,
thank you very much for your review.
Lukas Mehnert, CMO at Smartlook

Read more
Darren Douglas

Best bang for your buck!

2017-08-29

Pros

This makes tracking customer behavior a breeze!

Cons

With the free package, you can't view the full session of a user, so it's hard to make conclusions off of disconnected data points.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from Smartlook


Hi Darren,
thank you very much for your review.
Lukas Mehnert, CMO at Smartlook

Read more
Miguel Gajete

a very useful tool

2017-09-05

Pros

I can improve my web and the user experience thanks to smartlook being able to analyze the behavior in different computer browsers, tablets and mobile.

Cons

The limit of 1000 recordings in the free account is finished in a short time, even so it is quite useful to obtain data of the operation and to correct possible errors that we can only see through this tool.

Rating breakdown

Ease of use
Features

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Smartlook


Hi Miguel,
thank you very much for your review.
Lukas Mehnert, CMO at Smartlook

Read more
Alexandra Kozec

Very usefule tool if you want to adjust your site for your customers needs/wants.

2017-09-03

Also we could seehow appealing different banner design were.

Pros

After changing the look of your website it is extremly important to see how your customers deal with the changes you implemented.

Cons

I would love to be able to monitor the site from my phone anytime and anywhere. Otherwise it is just what we needed.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from Smartlook


Hi Alexandra,
thank you very much for your review.
Lukas Mehnert, CMO at Smartlook

Read more
Leonardo Goldstein

Fantastic!

2017-09-27

Pros

I can see what are the difficulties my customers face on my website and also I can get insights on how can I improve their experience with our brand.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Monthly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Smartlook


Hi Leonardo,
thank you very much for your review.
Lukas Mehnert, CMO at Smartlook

Read more
Faheem Salik

Encountered issues often

2018-05-18

Found some issues in our application that our visitors were facing.

Pros

The idea is good to view your customer actions in a live way.

Cons

Will pay more than you get. Data will disappear any day, Application filters don't work.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

3/10
Source: Capterra
Helpful?   Yes   No
Read more
Alexander Stark

Perfect tool and great source of info for UX analytics

2018-01-25

Excellent tool for UX designers! :)

Pros

Smartlook has an amazing interface and powerful feature to analyze your customers' behaviour and improve your business :)

Cons

It's pretty expensive for small-sized businesses, not every company can afford it. At the same time free version is pretty limited. But anyway, if the budget is not a problem, I strongly recommend to use this tool.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Lukas Dadej

It's simple & easy to use!

2017-06-29

I can see my website through the customer's eyes which it's really useful for revealing of mistakes and find what to improve!

Pros

Their new Heatmaps are also very simple and easy to use, even for mobile devices and tablets.

Cons

There is a lot of recordings on my website, so it would be nice to have some of them recommended by system.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Smartlook


Hi Lukas,

thank you very much for your review.

Lukas Mehnert
CMO at Smartlook

Read more
Eddy Benalal

Very easy to use and give a lot of info about user experience

2017-09-05

Pros

Easy, to use, good interface and very helpfull in order to know the behavior of customers.

Cons

The the free version is very limited and the plan s are very expensive for a small bussiness. With a new plan with a better price, I will pay it for shure

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No

Response from Smartlook


Hi Eddy,
thank you very much for your review.
Lukas Mehnert, CMO at Smartlook

Read more
Madalin Berechet

I am freelance developer. I am using Smartlook to follow the projects for which I am bidding.

2017-08-29

It is very simple to guess what the customer is looking at and how adapted is the interface to customer requirements and experience.

Pros

It is very simple to guess what the customer is looking at and how adapted is the interface to customer requirements and experience.

Cons

I often use canvas and iframes. I know it's a security rule but I need a minimum information about that content.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from Smartlook


Hi Madalin,
thank you very much for your review.
Lukas Mehnert, CMO at Smartlook

Read more
Juan Lamus

Excellent Platform

2017-09-05

Pros

The fact I can really understand my customers, what they do and why they do what they are doing.

Cons

I try contacting customer service, nontheless nobody answer my question.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from Smartlook


Hi Juan,
thank you very much for your review.
Lukas Mehnert, CMO at Smartlook

Read more
FLAVIO AUGUSTO HALLIDAY

My experience with Smartlook is incredible, after install it on my website , I able to see where my

2017-07-25

I think that is possible to adjust website through insight of SmartLook gives us!

Pros

It´s very easy for setting, after some clicks and "voilá"!

Cons

Well, there are many things that I like it: I can see visitor behavior in a video, share insights with my team, Heatmaps (it´s possible adjust my website after that) and more important is visitor journey ( i able to see many visitors from Google or Social midias)

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Monthly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from Smartlook


Hi Flavio,

thank you very much for your review.

Lukas Mehnert
CMO at Smartlook

Read more
Cristian Godoy

It is the best tool ever

2017-09-05

Pros

There are a tons of tools to track visitors, but watch what they are really doing is amazing.

Cons

nothing!! everything is cool. Maybe it would be great if you can gather together all sesion that are similar, so you don't have to spend time looking similar sesion that doesn't help you.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No

Response from Smartlook


Hi Cristian,
thank you very much for your review.
Lukas Mehnert, CMO at Smartlook

Read more
Thileepan Kumarasamy

giving good experience to our online customers

2018-05-31

Pros

Smartlook really help for our online business, we can find perfect analysis for our website with SmartLook, when we use SmartLook, we discover our website traffic source and bugs so we can give best experience to our online customers.

Cons

SmartLook have many features, we offer many product with our website so we need discover each product, sales, traffic, bugs, but SmartLook made easy to work with product analysis. we analysis about each product, so we update and give best to our customers.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No

Response from Smartlook


Hi Thileepan,
thanks for your nice feedback.

If you miss something, reach out to us.
Lukas
CMO at Smartlook

Read more
Selene Robles

Easy to use, very useful, excellent to know at all times what the customers do in my e-commerce

2017-09-05

Know which products are the most visited by customers, in addition to the time that remains on the page to discover the limitations that each client can have in navigation for later use for improvements on the web

Pros

Necessary every day for the preparation of marketing campaigns, the handling is very intuitive and easy

Cons

The loading of some of the recordings is somewhat slow and it takes time to show the recording when the customer is still on the web.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Michal Kraus

Great service

2017-06-29

Pros

- easy to use - easy to implement to website - helps to find errors on website - helps to better understand to your customers

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from Smartlook


Hi Michal,

thank you very much for your review.

Lukas Mehnert
CMO at Smartlook

Read more
Daniel Barreto

Very Good!!

2017-07-26

Pros

Assists in generating customer information and checking for site errors and problems.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Monthly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Smartlook


Hi Daniel,

thank you very much for your review.

Lukas Mehnert
CMO at Smartlook

Read more
Katty Garcia

Very useful for UI design

2017-08-29

Pros

This software gets me the opportunity to check my websites with user's eyes, with Smartlook I can understand how my users navigate the website I design.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Monthly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from Smartlook


Hi Katty,
thank you very much for your review.
Lukas Mehnert, CMO at Smartlook

Read more