SmartSurvey Features List

SmartSurvey Reviews

SmartSurvey

Online survey & questionnaire tool

4.55/5 (42 reviews)
1,164

SmartSurvey Feature Summary

  • Survey templates
  • Multiple question types
  • Real-time results
  • Data export to Excel, CSV, PDF & Word
  • Advanced filtering & cross-tabulation
  • Bulk email
  • Custom tracking links
  • Skip logic & response piping
  • Customizable branding
  • Scheduled reports
  • Survey authentication
  • Text analysis
  • API access
  • Multiple languages
  • Question randomization
  • SMS distribution
  • Text & answer validation
  • Rich media questions
  • Automatic scoring
  • Survey response notifications
  • Theme designing tool
  • Scheduled invitations
  • Email reminders
  • Email status tracking
  • Contact management
  • Question library
  • Theme library
  • Response quotas & limits
  • IP blocking
  • Results summary
  • Result filtering
  • User permissions management
  • Branching
  • Role-Based Permissions
  • Third Party Intergration
  • Template Management

Customer Management Feature Comparison

Most popular features of all Customer Management apps

API (273 other apps)
Activity Dashboard (131 other apps)
Activity Tracking (94 other apps)
Automatic Notifications (128 other apps)
Automatic Reminders (124 other apps)
CRM Integration (92 other apps)
Calendar Management (120 other apps)
Contact Database (95 other apps)
Custom Fields (99 other apps)
Customer Database (101 other apps)
Customizable Branding (120 other apps)
Customizable Reporting (108 other apps)
Customizable Templates (103 other apps)
Data Import/Export (121 other apps)
Electronic Payments (96 other apps)
Email Integration (118 other apps)
Mobile Integration (96 other apps)
Reporting & Statistics (115 other apps)
Social Media Integration (109 other apps)
Third Party Integration (122 other apps)

Competitor Feature Comparison

SmartSurvey Feature Reviews

25 reviewers had the following to say about SmartSurvey's features:

Matthew Lal

Smart survey was very easy to use and navigate around.

2017-05-15

Efficient capturing of data.

Pros

Finding the different aspects to use was very simple, the only time I did have an issue I contacted the support team and my issue was resolved very quickly.

Cons

I feel as though the key analysis feature should be automatically enabled and there to disable if the user wishes to.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Charles Sharp

Extremely easy to use questionnaire software, suitable for both small and large organisations

2017-07-05

Affordable, flexible questionnaire design, administration and management

Pros

There is also support for publishing links to the survey via social media such as Twitter or Facebook.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Anne MacDonald

So simple! I was able to jump right in, set up my survey and gather the responses with ease.

2017-08-08

I wish to gather anonymous feedback and be able to collate and distribute a report via email.

Pros

I was able to do both with ease. The report was impressive even in its simplest form.

Cons

I set up survey and also completed it and found it all straight forward but some of fellow responders had a few issues. They were unable to access the survey again or were unable to resume where they left off. Not sure if that was my fault in that I didn't pay enough attention to the settings or if access via a laptop is perhaps a better option than in iPad. I've only done one survey, although we would hope to do them regularly so still have much to learn around functionality.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Monthly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Emma N

Simple and effective

2016-11-24

Data collection and export is effective.

Pros

Intuitive survey design and simple editing.

Cons

One or two question formats that I wanted to use that I couldn't find a way of achieving.

Rating breakdown

Ease of use
Features

Time used: 1-2 years

Frequency of use: Monthly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Alexandra Lamont

Excellent product

2016-11-24

I have found this product extremely easy to use - I have used it myself to collect all kinds of survey data and also used it in teaching with students, who find the set up very easy to operate and have designed great surveys using a range of different response forms and mechanisms. The templates for each question are particularly useful.

Pros

Templates for question types

Cons

Skip logic is a little complex at first

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Monthly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Luke Graham

Quality surveys with ease of use

2018-02-16

Easy way to capture customer feedback and opinions.

Pros

Ability to expand, use different types of questions, review responses in graphical format or export for further manipulation in Excel.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Other

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Yvonne Ryan

Straightforward online survey system with great customer support

2017-08-23

Ease of use, competitive price, helpful customer support, ease of reporting and ability to develop surveys that are unique and tailored to our requirements.

Pros

When enquiring about the service the customer service answered all of our questions and we signed up with multiple accounts.

Cons

Having used SmartSurvey for a number of years now we have not had any issue or found anything we 'least' like.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Monthly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Phill Weaver

Nice and easy to use - perfect for what we needed

2017-07-11

Pros

Using some of the survey templates we have created simple surveys, customising to our requirements and being able to brand the survey effectively.

Cons

I'd like to see a few more 'design' styles for the look and feel of the survey, and potentially some additional focused survey templates, for example pupil surveys for infant and junior

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Monthly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Sarah Taylor

Excellent customer service, brilliant survey tool and great value

2017-08-27

Surveys are far quicker for school personnel to complete than lengthy responses to emails or opening and completing email attachments.

Pros

The system is extremely easy to navigate and the option to use/view pre-populated questions was very useful. Data Output - the responses are very easy to read and quantify, meaning both at a glance and indepth analysis can be performed very quickly.

Cons

I'd perhaps like there to be more options for the background choices on the Pro version - as its designed for professional users I felt it would benefit from a greater range of choices.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Sachin Pande

Software that can give serious competition to other survey sites.

2018-04-21

Pros

There are varied options to gather feedback from the customers. I am highly recommending this to all.

Cons

It requires an upgrade to gain accessibility to all the export all our data in a file is a bit of a stretch to say.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Monthly

Likelihood to recommend

7/10
Source: Software Advice
Helpful?   Yes   No
Read more
Sarah Jones

Great, user-friendly survey platform

2018-03-07

The need to upgrade to access all features such as exporting the data to excel, but this is entirely understandable.

Pros

A great way to gather data and feedback.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Other

Source: Capterra
Helpful?   Yes   No
Read more
Nicholas Buchanan

Quick to start, good support, but it can also take some time to figure out all the details

2017-11-01

Pros

While you can get a basic survey going quickly, there is a lot of customizability on the back end, and this can take some time to learn.

Cons

This means a survey is not a truly anonymous UNLESS you design it so from the get go.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
David Boggitt

Up and running quickly, easy to create survey, excellent support.

2017-07-23

Allowed us to carry out one aspect of our pupil voice quickly and easily.

Pros

Every type of form field I wanted was available and the interface made it easy to create the forms I wanted.

Cons

I have put this in as a feature request.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Monthly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
O Bennett

Easy to use, intuitive

2017-03-06

The results can be exported as data, and there is easy analysis and easy filtering of results.

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Sammyh Khan

Smooth survey creation and administration experience!

2016-11-24

Smart survey provides all necessary functions for my survey administration needs, including a wide range of questions options, the possibility to randomize survey versions, mobile phone, and SPSS compatibility.

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Nicola R

Great survey software

2016-10-31

There are a variety of options that ensure that it can be designed to match your needs, which is ideal!

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Suzanne Moore (nee Hodgson)

Easy to use product, with great customer service

2017-11-14

High quality surveys are straightforward to put together and send to a large number of people.

Pros

We have set up a few surveys now, collecting responses in the form of free text boxes, radio buttons and drop downs. The dashboard is easy to navigate.

Cons

It doesn't seem possible to customise the formatting of text within a question (italic, bold, paragraphs etc.); this would be a useful tool.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from SmartSurvey


Hi Suzanne, thanks for your feedback. Re your query about customising the formatting of text within a question - when you go into edit a question, there is an 'enable editor' button in the bottom right hand corner that turns on all the standard formatting features, such as bolding and italicising etc. Hope that helps.

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Andrew Robinson

A great experience in setting up the account with SmartSurvey. Team are very friendly and can be con

2017-08-15

Pros

The team at SmartSurvey were really helpful, approachable and importantly can be contacted with ease.

Cons

Would like to have option to download data directly in to powerpoint.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Gayle Currie

Honestly didn't expect the functionality to be so comprehensive - and extremely easy to use

2017-06-01

Very positive results providing me with a clear overview of what customers are looking for in my product.

Pros

Being able to export to excel and word was an absolute bonus.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Other

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Tim Matthews

Straightforward, quick and easy - it works!

2017-06-13

Ability to quickly and effectively survey a range of contacts and stakeholders with a product they find easy to use.

Pros

Results are easy to access and view online and being able to download a range of options direct to xls and not just csv is a bonus.

Cons

not really found anything I don't like so far. I guess, if I was being fussy, it would be good to be able to format the page description text with basic elements like bold, italic, underline, paragraph break.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Monthly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Pamela Clark

Fantastic! Exactly what we need to be able to collate information effectively.

2018-02-13

Pros

Smart survey as a tool to be able to collate this information is fantastic and the fact that it produces the tables and diagrams for you and makes us as a group move on from the spreadsheet and having to interrogate the information provided saving on valuable man hours as the admin and management team are put together from staff from the 32 Local Authorities and this is not a job we are paid to do this is just for us to hopefully in Scotland improve the services we provide to the customer.

Cons

There are some questions that need to be adapted but on discussion I was told there are ongoing developments (matrix questions in multiple answers currently all fields require to be completed even if the response is zero - a default of zero if not completed would be perfect)

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Other

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Jade de Villiers

Easy to use and has really great advanced features

2015-09-30

One of my main concerns was data security and this software ticks that box for me because all my data is stored in the UK, they state that they are UK Data Protection Act compliant.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Lisa Brighton

Easy to use survey tool

2018-01-31

Pros

Smartsurvey is easy to use, has friendly staff support when needed, and complies with our data protection regulations by assuring we remain the data controllers and storing the data on UK based servers.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Other

Source: Capterra
Helpful?   Yes   No
Read more
Kayla Samek

Nothing Spectacular, does well enough

2018-03-08

Pros

-Easy to use after a brief learning curve -Simple to make or take surveys -Can get plenty of responses

Cons

-User Interface could be more streamlined from designers side -Loading Problems on survey-taker side.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Frequency of use: Other

Source: Capterra
Helpful?   Yes   No
Read more
Stephen Burton

Smart Survey has been an invaluable tool for our school saving time, money and paper

2017-07-19

Easy to use.

Pros

Easy to use UK based servers Good interface Can change the colour scheme and add a logo Very pleased with the product

Cons

We have not had any issue with the software. I would like to see the software developed to include the facility to create quizzes for schools.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Monthly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more