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Smile.io vs Talkable Comparison

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Overview

Smile.io is the world’s largest loyalty platform, providing over 100,000 scaling brands with easy-to-use points, referrals,...

The industry-leading Referral Marketing solution. Talkable enables eCommerce companies to build, launch, track, test, and...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

No videos yet

Pricing

Starting from

49

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

ic-pricetag

No pricing info

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.6

22

5

4

3

2

1

16

4

2

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
95%
would recommend this app

4.8

35

5

4

3

2

1

27

8

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

Customer support at Smile has been super friendly and helpful throughout the process of setting up and maintaining our loyalty and referral program.
Smile was an amazing partner for us, suggested Smile to couple of our clients, lauched our reward program and there was no turning back.
Smile offers some excellent features for VIP programs such as discounts, free gift with purchase, and contest entries you can offer customers.

Pros

I love how easy it is to use and how supportive the team is. They do a wonderful job in helping me execute whatever is needed.
Reporting dashboard is super easy to understand and has every bit of data you could want. Also customer service center is really easy and the team loves it.
Talkable is a fantastic product that has helped us drive substantial revenue. The best part about Talkable is the people, they are willing to go above and beyond to help you drive sales.

Cons

It is limited to very few POS systems. I left because it is not compatible with Lightspeed.
Unfortunately, this service is not practical for smaller or starter businesses because they charge $50 per month and up.
For example, if I want to have a chat features, now I have two widgets floating around. No API unless on the Enterprise version.

Cons

As a suggestion, a drag and drop interface may make the job a little easier.
We are over a month into our use of talkable and are still experiencing issues in the backend. It is difficult to understand our ROI on this investment because of the backend issues.
Reporting is done regularly, no question left unanswered.
  • Vendor responds to reviews
  • Last review8 months ago
  • Vendor responds to reviews
  • Last reviewa month ago

Key features

  • Total features24
  • API
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Campaign Analytics
  • Campaign Management
  • Campaign Planning
  • Communication Management
  • Conversion Tracking
  • Customer Activity Tracking
  • Customer Profiles
  • Customer Segmentation
  • Customizable Branding
  • Customizable Fields
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Import/Export
  • Discount Management
  • Email Marketing
  • For Customer Referrals
  • Fraud Detection
  • Gamification
  • Incentive Management
  • Lead Capture
  • Lead Engagement
  • Lead Generation
  • Loyalty Program
  • Membership Management
  • Multi-Channel Marketing
  • Performance Metrics
  • Promotions Management
  • ROI Tracking
  • Real Time Reporting
  • Referral Templates
  • Referral Tracking
  • Reporting & Statistics
  • Rewards Management
  • Social Media Integration
  • Social Promotion
  • Third Party Integrations
  • eCommerce Management
  • Total features33
  • API
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Campaign Analytics
  • Campaign Management
  • Campaign Planning
  • Communication Management
  • Conversion Tracking
  • Customer Activity Tracking
  • Customer Profiles
  • Customer Segmentation
  • Customizable Branding
  • Customizable Fields
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Import/Export
  • Discount Management
  • Email Marketing
  • For Customer Referrals
  • Fraud Detection
  • Gamification
  • Incentive Management
  • Lead Capture
  • Lead Engagement
  • Lead Generation
  • Loyalty Program
  • Membership Management
  • Multi-Channel Marketing
  • Performance Metrics
  • Promotions Management
  • ROI Tracking
  • Real Time Reporting
  • Referral Templates
  • Referral Tracking
  • Reporting & Statistics
  • Rewards Management
  • Social Media Integration
  • Social Promotion
  • Third Party Integrations
  • eCommerce Management

Integrations

  • Total integrations33
  • Constant Contact
  • Gmail
  • Google Analytics 360
  • Google Calendar
  • HubSpot CRM
  • Mailchimp
  • Meta for Business
  • Microsoft Outlook
  • PayPal
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twilio
  • Twitter/X
  • WooCommerce
  • WordPress
  • Xero
  • Zapier
  • Zendesk Suite
  • Total integrations9
  • Constant Contact
  • Gmail
  • Google Analytics 360
  • Google Calendar
  • HubSpot CRM
  • Mailchimp
  • Meta for Business
  • Microsoft Outlook
  • PayPal
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twilio
  • Twitter/X
  • WooCommerce
  • WordPress
  • Xero
  • Zapier
  • Zendesk Suite