Snapforce Features

Snapforce

CRM, call center and telephony software

4.08/5 (20 reviews)

Competitor Feature Comparison

API
Accounting
Activity Dashboard
Activity Tracking
Alerts / Escalation
Approval Process Control
Asset Management
Auto-Responders
Automatic Call Distribution
Billing & Invoicing
Blended Call Center
CRM
Calendar Management
Calendar/Reminder System
Call Logging
Call Monitoring
Call Recording
Call Reporting
Call Scripting
Call Transfer
Campaign Management
Case Management
Client Portal
Commenting/Notes
Computer Telephony Integration
Contact Database
Contact Management
Customer Database
Customer History
Customer Service Analytics
Customizable Branding
Customizable Fields
Customizable Reports
Dashboard Creation
Data Import/Export
Document Management
Document Storage
Electronic Payments
Electronic Signature
Email Management
Email Marketing
Employee Management
Event Scheduling
Financial Management
Forecasting
IVR / Voice Recognition
Inbound Call Center
Interaction Tracking
Internal Chat Integration
Inventory Management
Knowledge Base Management
Lead Distribution
Lead Management
Lead Qualification
Manual Dialer
Marketing Automation
Mobile Access
Multi-Channel Marketing
Opportunity Management
Outbound Call Center
Pipeline Management
Pipeline Reports
Point of Sale (POS)
Product Catalog
Purchasing & Receiving
Queue Management
Quotes/Estimates
Real-Time Chat
Referral Tracking
Reporting & Statistics
Role-Based Permissions
Sales Forecasting
Sales Pipeline Management
Segmentation
Self Service Portal
Social Media Integration
Support Ticket Management
Support Ticket Tracking
Task Management
Team Calendars
Territory Management
Text to Speech
Third Party Integrations
Time & Expense Tracking
Training Management
Vendor Management
Voice Mail
Workflow Management
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API
Accounting
Activity Dashboard
Activity Tracking
Alerts / Escalation
Approval Process Control
Asset Management
Auto-Responders
Automatic Call Distribution
Billing & Invoicing
Blended Call Center
CRM
Calendar Management
Calendar/Reminder System
Call Logging
Call Monitoring
Call Recording
Call Reporting
Call Scripting
Call Transfer
Campaign Management
Case Management
Client Portal
Commenting/Notes
Computer Telephony Integration
Contact Database
Contact Management
Customer Database
Customer History
Customer Service Analytics
Customizable Branding
Customizable Fields
Customizable Reports
Dashboard Creation
Data Import/Export
Document Management
Document Storage
Electronic Payments
Electronic Signature
Email Management
Email Marketing
Employee Management
Event Scheduling
Financial Management
Forecasting
IVR / Voice Recognition
Inbound Call Center
Interaction Tracking
Internal Chat Integration
Inventory Management
Knowledge Base Management
Lead Distribution
Lead Management
Lead Qualification
Manual Dialer
Marketing Automation
Mobile Access
Multi-Channel Marketing
Opportunity Management
Outbound Call Center
Pipeline Management
Pipeline Reports
Point of Sale (POS)
Product Catalog
Purchasing & Receiving
Queue Management
Quotes/Estimates
Real-Time Chat
Referral Tracking
Reporting & Statistics
Role-Based Permissions
Sales Forecasting
Sales Pipeline Management
Segmentation
Self Service Portal
Social Media Integration
Support Ticket Management
Support Ticket Tracking
Task Management
Team Calendars
Territory Management
Text to Speech
Third Party Integrations
Time & Expense Tracking
Training Management
Vendor Management
Voice Mail
Workflow Management
Visit WebsiteCompare App
API
Accounting
Activity Dashboard
Activity Tracking
Alerts / Escalation
Approval Process Control
Asset Management
Auto-Responders
Automatic Call Distribution
Billing & Invoicing
Blended Call Center
CRM
Calendar Management
Calendar/Reminder System
Call Logging
Call Monitoring
Call Recording
Call Reporting
Call Scripting
Call Transfer
Campaign Management
Case Management
Client Portal
Commenting/Notes
Computer Telephony Integration
Contact Database
Contact Management
Customer Database
Customer History
Customer Service Analytics
Customizable Branding
Customizable Fields
Customizable Reports
Dashboard Creation
Data Import/Export
Document Management
Document Storage
Electronic Payments
Electronic Signature
Email Management
Email Marketing
Employee Management
Event Scheduling
Financial Management
Forecasting
IVR / Voice Recognition
Inbound Call Center
Interaction Tracking
Internal Chat Integration
Inventory Management
Knowledge Base Management
Lead Distribution
Lead Management
Lead Qualification
Manual Dialer
Marketing Automation
Mobile Access
Multi-Channel Marketing
Opportunity Management
Outbound Call Center
Pipeline Management
Pipeline Reports
Point of Sale (POS)
Product Catalog
Purchasing & Receiving
Queue Management
Quotes/Estimates
Real-Time Chat
Referral Tracking
Reporting & Statistics
Role-Based Permissions
Sales Forecasting
Sales Pipeline Management
Segmentation
Self Service Portal
Social Media Integration
Support Ticket Management
Support Ticket Tracking
Task Management
Team Calendars
Territory Management
Text to Speech
Third Party Integrations
Time & Expense Tracking
Training Management
Vendor Management
Voice Mail
Workflow Management
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Snapforce Feature Reviews

18 reviewers had the following to say about Snapforce's features:

Michael O.

Service and Response is the key to any CRM! There are no others better than this company!

2020-12-06

Fat follow up on my questions and they never are put off by my questions.

Pros

We take all our tradeshow leads and import them with ease.

Cons

Writig an email is not as easy and Gmail so I elect to activate the capture all email sent and received into the CRM.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Software Advice
Helpful?   Yes   No
Read more
Paul C.

Horrible CRM!!!!!!!!!!!!!!

2020-06-11

Not all the data was transferred, basic functions don't work, be careful not to choose this CRM for your company

Pros

I have nothing absolutely positive to say about this CRM

Cons

Tasks don't work, sorting contacts doesn't work, saving tasks doesn't work, emails don't show up on timeline, very, very not user friendly.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

0/10
Source: Capterra
Helpful?   Yes   No
Read more
David A.

Really Great All Around

2014-10-01

Very nice crm solution.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Phil N.

Verified Reviewer

Helps me to run my business

2016-12-04

I manage relationships with hundreds of regional restaurant customers, as well as managing my 14 delivery drivers - I don't know how I would do that without Snapforce.

Pros

Not restrictive, customizable regardless of your industry.

Cons

After almost 2 years, there is nothing I am unhappy with.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering Snapforce

Work with the technical staff during the first month, listening to their recommendations made a big difference on how I decided to use the product, It worked out for the best.

Source: GetApp
Helpful?   Yes   No
Read more
Jess T.

It's just like Salesforce.. from 10 years ago.

2016-04-19

We've sunk so much time and money into this CRM, we could've hired 2 full time employees to build and manage our own CRM, but what fun would that be?

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Timothy T.

good product, good value

2021-03-17

The drip marketing is the big thing.

Pros

Ease of use, being able to look up people by phone or email is also helpful.

Cons

When I have several entries for a client, I have to click on each one to see what's there. It would be nice to have once screen I could scroll through to see all notes without clicking each entry.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Software Advice
Helpful?   Yes   No
Read more
Joseph C.

Snapforce is good, people handling it are bad!! Very BAD!!

2015-09-08

I was given the responsibility to choose the correct CRM for my company and I really did think I made the correct / best decision.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Andy S.

Very Happy With Snapforce

2015-11-26

Signed with Snapforce after thorough (and lengthy) CRM search. I was hesitant at first because they are almost too good to be true on paper, long story short they turned out to be exactly what they claimed.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Becca D.

Love SnapForce!

2016-03-14

Do a demo with several different CRM companies.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Joe S.

Great In All Aspects

2014-07-25

The only CRM that is affordable and able to stand up next expensive solutions such as Salesforce.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No

Response from SnapForce Technologies


Thank you for the support Joe, we are happy your business is part of the Snapforce family!

Read more
Arpan P.

Fantastic CRM

2021-04-15

Pros

Something I want to highlight is how efficient Snapforce has made certain tasks such as sending tedious emails and following up with clients.

Cons

There can be a learning curve when first implementing this software and molding it to fit your company's needs. At the same time, the support team is readily available to help with any questions or concerns.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Stephanie C.

Customer Service is Awesome

2015-02-06

For 60.00 a month you get a toll free number AND a CRM and video tutorials.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Jenelle R.

Snapforce is Great!

2016-05-23

Pros

Completely self explanatory. Easy to use.

Cons

Glitches here and there were addressed very quickly, and when they weren't I was given an explanation as to why. Feature requests I made were given answers as to why something was turned down.

Rating breakdown

Ease of use
Features
Customer support

Time used: 6-12 months

Likelihood to recommend

10/10

Recommendations to others considering Snapforce

Don't be fooled by pretty colors and customization galore. The LESS you have to configure the better. Otherwise, deploying a system like this can take at least a month. DON'T OVERTHINK IT!!!!!!! When training several employees on the program I noticed them overthinking certain things. Almost treating it as if it were more complex than it is. Sometimes things are just as easy as they seem. Always make sure you have an admin to handle things like this with your employees who are being trained. Snapforce sold me the software, IT help, and training's. I had to take it over from there. I know how my employees work the best. Not Snapforce. It is not their job to get my company to utilize Snapforce, it's mine. I've read some reviews and it seems as if some people expect the employees at Snapforce to be the boss over their employees. If a certain CRM program doesn't work for you, pick another. But if there's this many positive reviews, it shows that it's not the program that's the problem. If it doesn't work for you, that's ok, move on. Thank you everyone at Snapforce. I currently deal with several warranty companies, our own various corporate offices, at least 5 software vendors, and this is the BEST and most personal customer service I've dealt with.

Source: Software Advice
Helpful?   Yes   No
Read more
Jean S.

Very pleased with Snapforce

2020-12-06

Pleasant experience, the support team is helpful and responsive.

Pros

Easy to get off the ground, took us only a few hours to get everything setup the way we needed it.

Cons

We wanted an easy way to white label the domain name of the system, but wasn't able to do it without changing something on our dns.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Eric W.

Fantastic Support

2014-09-15

Snapforce provides amazing customer support.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Rafael U.

SnapForce Review

2021-02-22

For tracking basic leads and the stages of the leads from the moment they come in to the moment we either close them or move them to unqualified, SnapForce serves its purpose.

Pros

Easy to use for my sales team, lead tracking and monitoring through stages from Cold to Hot Lead is super easy.

Cons

I thought it would have more features, but again, for what we needed, we were able to optimize it to work properly. Its really inexpensive and you are able to get a ton out of it. Its just not one of the most sophisticated software's out there, but its definitely the most affordable.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Software Advice
Helpful?   Yes   No
Read more
Becca D.

Love SnapForce!

2015-07-06

Pros

I like the fact that it's easy to use and the tech support is awesome!

Cons

I haven't discovered anything I dislike, yet. :) Everything is very simple to use and it does just what we need it to.

Rating breakdown

Ease of use
Features

Time used: Less than 6 months

Likelihood to recommend

10/10

Recommendations to others considering Snapforce

Do a demo with several different CRM companies. I did and found that SnapForce was definitely the way to go.

Source: Software Advice
Helpful?   Yes   No
Read more
Tony K.

Looked for Lead Management Software for several months

2019-02-21

All Good

Pros

Easy to use company is open and flexible for custom modifications.

Cons

Calling delayed at times on some workstations. Other than that everything is good as we've worked through most of the issues with SnapForce Support.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Software Advice
Helpful?   Yes   No
Read more