SoGoSurvey Features List

SoGoSurvey

Online survey, poll & quiz creation platform

4.72/5 (411 reviews)

SoGoSurvey Feature Summary

  • Question branching
  • Templates
  • Site intercept surveys
  • Embeddable surveys
  • Multiple question types
  • Data analysis tools
  • Skip logic
  • Online survey
  • Mobile survey
  • Offline response collection
  • Paper survey
  • Audio / image / video support
  • Kiosk survey
  • Branching
  • Automatic notifications
  • Survey management
  • Surveys & feedback
  • Customizable templates
  • Custom fields
  • Custom forms
  • Customizable branding
  • Widgets
  • Email invitations & reminders
  • Email alerts
  • SMS integration
  • Trend analysis
  • Engagement analytics
  • Visual analytics
  • Summary reports
  • Multi-language
  • Multi-channel distribution
  • Customer activity reporting
  • Real time reporting
  • Quota management
  • Activity dashboard
  • Customizable questions
  • Drag & drop interface
  • Feedback collection
  • Multiple delivery formats
  • SSL security
  • Security & encryption
  • Progress tracking
  • Contact management
  • Mailing list management

Customer Management Feature Comparison

Most popular features of all Customer Management apps

API (274 other apps)
Activity Dashboard (136 other apps)
Activity Tracking (95 other apps)
Automatic Notifications (133 other apps)
Automatic Reminders (128 other apps)
CRM Integration (94 other apps)
Calendar Management (124 other apps)
Contact Database (96 other apps)
Custom Fields (103 other apps)
Customer Database (104 other apps)
Customizable Branding (127 other apps)
Customizable Reporting (111 other apps)
Customizable Templates (108 other apps)
Data Import/Export (125 other apps)
Electronic Payments (99 other apps)
Email Integration (124 other apps)
Mobile Integration (100 other apps)
Reporting & Statistics (122 other apps)
Social Media Integration (113 other apps)
Third Party Integration (135 other apps)

Competitor Feature Comparison

SoGoSurvey Feature Reviews

25 reviewers had the following to say about SoGoSurvey's features:

Ann Heatherington

Easy to use, great reports, one-on-one support and built-in guides, and so affordable!

2017-01-26

It has all the features I need and many more, the surveys are attractive, and the reports are beautiful, easy to run, and perfect to share with clients, right out of the box.

Pros

easy to use, great support, reports, solid social media integration, can do snap polls and NPS too

Cons

The templates are customizable, but the design is very standard, compared to some tools out there.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Douglas Davis

We use this program as an additional survey program to learn from customer and employees

2018-07-11

Pros

Software allows for complicated questions as well as short surveys or polls. Customizable reports are nice.

Cons

Complex grid type questions don't work well with mobile. The tutorials could be a little more in depth.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Source: Capterra
Helpful?   Yes   No
Read more
Anjali Misra

Sogosurvey review

2017-04-03

The data management process at Sogo is also very comprehensive. The importing & exporting of data to excel is quick & easy.

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Brandon Carter

Easy and frustration free.

2017-06-15

I am able to distribute several different surveys for my dissertation to complete my degre.

Pros

The seamless integration across mobile platforms and the many ways you can compile and distribute the data received.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Other

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
sanjay Lama

it is really good with lots of features for the survey

2017-05-16

Pros

it has lots of features The interface is easy to use The design or builder tools are really powerful Notification and reminder tools are useful There are lots of reporting tools.

Cons

Adding email to list was not that clear(especially adding more emails) and many respondents complain about not receiving emails.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Source: Capterra
Helpful?   Yes   No
Read more
Diane Vincent

Feature-rich, user-friendly, highly suitable for academic applications

2016-03-21

I haven't yet experienced the data report side of the product, and sharing between users could be made easier.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Mandi Jackson

The product has been easy to use for the students and families we serve and for our staff.

2017-05-12

Pros

I like that it meets our needs without being too complicated and that the reports are functional and customizable.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Other

Source: Capterra
Helpful?   Yes   No
Read more
Sarah Keller

The best survey platform just keeps getting better

2017-03-28

My nonprofit organization started using SoGoSurvey 4 years ago when a former survey expert recommended it as the most flexible and customizable survey platform on the market.

Pros

More user friendly than it used to be 4 years ago, tons of question types, questions are more customizable than your typical survey platform.

Cons

From time to time the interface runs slow and I still have not heard back from customer service on applying the nonprofit discount to a more expensive package even though we've been a customer for 4 years...

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Monthly

Likelihood to recommend

9/10

Recommendations to others considering SoGoSurvey

Easy to navigate and learn quickly and the saved templates option allows you to generate a polished survey at a moment's notice!

Source: Capterra
Helpful?   Yes   No
Read more
Hanifa Abdullah

Review on SoGoSurvey Software used for Postgraduate Reports

2017-08-01

Ease of use, the ability to track submissions, the ability to generate reports in various formats, the single URL key feature where it is possible to e-mail a person their unique URL, the ability to print the report as proof of submission and the reminder functionality where it is possible to send reminders to invitees regarding their non-submission.

Pros

I was also able to send three reminders to both the students and supervisors to complete their reports.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Other

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Marisa Geisler

SoGoSurvey combines outstanding features with top-notch, responsive customer support.

2017-08-22

There are also 17 basic types of reports--most of which we don't need for our purposes, but they're available--and the ones we do use are highly customizable and nicely formatted.

Pros

We use SoGoSurvey because it offers the following key features, some of which are not available with other survey platforms: 1) the ability for respondents to print out their responses once they're finished 2) the ability for respondents to save and return later to finish longer surveys 3) the ability to either generate a multi-use survey link OR send individual invitations, thereby allowing for tracking of respondents; reminders can also be sent just to those who have not responded 4) a large number of question types, including advanced, multiple-part grids 5) skip logic and advanced branching functionalities 6) advanced reporting capabilities 7) highly competitive pricing for nonprofits/educational organizations The interface is fairly easy to use, and the customer support is FANTASTIC; SoGoSurvey support professionals respond quickly and always provide helpful assistance.

Cons

The skip logic/branching interface can be a bit difficult to use, depending on what you're trying to do.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Other

Likelihood to recommend

10/10

Recommendations to others considering SoGoSurvey

If you are struggling to figure something out, contact SoGoSurvey support--really! Your message doesn't get lost in cyberspace; they always respond promptly and will do everything they can to help you. For example, when I was confounded by the skip logic/branching functions for a particularly complex survey, a tech support person went so far as to create a whole survey template with the proper skip logic rules for me. All I had to do was change the content!

Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
A verified reviewer

Liked new spring release, always gets some new catching feature.

2018-05-23

1: It helped me to understand and organize public events in offices... Their reviews and feedback forms. 2: Quick and affective invitation and various publishing method saved lot of my time. 3: now for quick small survey they got an app seems promising too.. 4: had difficulty making decisions solved by the ordinance.

Pros

1: various variety of reports and distribution method it has... 2: quick support and custom work on request, there has been many times when I got stuck or forgot few steps, support chat was quick with there response is what I liked. 3: newly designed survey creation seems great too. 4: they keep getting something exiting like with Omni reports they have under Enterprise+ package. 5: there account freezing feature.

Cons

1: Overall UI is bit rough as compared to what UI they have inside module. 2: Moving on few feature to Enterprise+, I get it, thats the way of working but get new more advanced feature instead of dragging Enterprise feature to new package. 3: ppt download under reports need a real change...some Images are bit blurry

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Shaun Riley

Fantastic software and excellent service. I would recommend this software to any university student!

2017-05-26

Pros

Highly customizable survey formats.

Cons

The biggest con about SoGoSurvey is that it limits a number of responses that you can get per survey. However, it only does this for the basic free plan.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Ludo Poelaert

A great piece of software

2017-04-15

I have used it extensively to get data from customers in the field of social psychology.

Pros

Ease of use

Cons

None

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Monthly

Likelihood to recommend

9/10

Recommendations to others considering SoGoSurvey

No

Source: Capterra
Helpful?   Yes   No
Read more
Dustin Jones

Great software with the functionality to gain deep insights.

2018-03-07

Pros

Good functionality, Quality reports to run on data, easy to use dashboard, easy to create new surveys and assessments

Cons

I would like to see reports export to excel with better formatting.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Monthly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Mavares Peters

A good survey represents a clear business idea

2018-07-14

Save time and effort with the best results in your business

Pros

The SoGoSurvey platform offers a wide range of templates with their respective questions with a suitable format for the surveys, as well as the most common questions and answers, and the best thing is that it offers personalized design options, which allows you to distribute your surveys by different media. Then, complement your research with the reports module, which will allow you to analyze the data quickly and in real time through the reports module which can generate results in graphics, or if you wish, in diagrams of high professional level , which can be adjusted to your needs and requirements.

Cons

Every good system, in any field, must be checked according to the real needs of the organizations, since, although there is a "basic" version of this system, which is free, it is important to evaluate if it is possible to cover all of them. and each of the corporate needs.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Zoe Riley

I am relieved and glad I found this platform, especially since they offer free student package.

2017-06-22

Benefits I received were applying for a free year student option that offered features such as export report, analysis of data, complex questions (features of plus package), in addition to customising which personalises survey to specific topic.

Pros

There are predesigned templates you can chose from or edit it yourself by going into the menu bar on right, where you can edit the font(size, font type).

Cons

If you want complex questions in the basic package that ask multiple thing such as matrix grid that has multiple choice and or rating scale, you need to use predesigned templates and edit the questions.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Other

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Natalia Merced

When using this tool you will notice that is catered to adapt to your need and not about restricting

2017-05-30

Pros

Easy to use and provides a variety of customizable interfaces for your survey.

Cons

An improvement in the platform would be limiting the interface version so it only reflects the features it include.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Tony Bredin

This is a great survey tool for the office!!

2018-02-16

It has the latest software and most features such as response trend analysis, multimedia usage, online reporting and email support.

Pros

I also appreciated that the software has reminders and updates to check for responses.

Cons

Our only problem with this survey software is when creating the survey's from scratch is a bit more challenging then it is when using a preset template, but that was expected.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Monthly

Likelihood to recommend

9/10
Source: Software Advice
Helpful?   Yes   No
Read more
Prashanta Paudel

Best tool for survey reporting

2017-01-17

Most importantly its reporting functions are great.

Pros

Reporting fuctions

Cons

customizing questions and views.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Monthly

Likelihood to recommend

8/10

Recommendations to others considering SoGoSurvey

try it !

Source: Capterra
Helpful?   Yes   No
Read more
Hillary Gale

Survey to gauge employee opinions

2018-05-11

Pros

Allows users to create surveys and polls with specific branding including colors, fonts, and logos.

Cons

High competition with other platforms such as Survey Monkey. Very similar and little features that make it anymore advance.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Neil CV

Perfect for Schools

2017-08-09

We'll be able to survey the students from participating schools and to have the reports available for our annual review.

Pros

Great tool for us to give a go to collect longitudinal data on our programs.

Cons

Happy to spend the time getting to know the tool because it caters for mobile, tablet and PC entry.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Jessica Alvarado

Excellent Survey tool, love the reporting piece!

2018-01-12

Pros

You are able to extract the report into an excel file which makes it easier to extract the data needed.

Cons

Some of the navigation through screens could be a little more intuitive. I found myself having to search through all the links to find what I needed.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Monthly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Raksha Suvarna

The best Survey tool.

2017-04-24

From their own set of questions to your own set of questions you are free to use anything you require and I feel their set of crafted questions¿ just get you unbiased answers.There is nothing so complicated using it as a begineer.You just have to drag and drop the required items and start building.Color scheme and color template are the best features to use making it more interactive and yes you can also save your templates for further use.The best part is you can also make it available and design it for mobile view too.There are also features like what to display when the survey expires and thank you page, various add-ons,print your survey wich helps if its an assignment as in my case .Your survey can even be shared to your friends,teachers using email or social media sites. Sogo survey is my only choice for surveys from now..

Pros

Free plan includes many features that others don't provide. Mobile view supported.

Cons

Using still haven't figured out any cons yet will do post if any cons identified.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Ellenita Cruz

SoGoSurvey is a superstar in the poll and data analysis game. It's one of the best I've ever used.

2018-05-16

Pros

The designs of the polls are customizable and looks really nice and professional.

Cons

The biggest con is that there is no free version for the masses. There is a free trial period but it's not the same. Also, there are huge price differences between the different membership tiers. Whats scary is that the enterprise+ doesn't have a posted price and requires an inquiry/call to.the company.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Frequency of use: Monthly

Source: Capterra
Helpful?   Yes   No
Read more
Shaun Dyck

Easy to Learn, Easy to Use Survey Tool

2017-12-08

Pros

The software was a breeze to get going, and I like the features such as real-time reports, exporting and customization with logos and thank you pages.

Cons

I've used it a few times, and there have not been any issues to date. The only thing I would like added to the non-profit version is the ability to use skip logic.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Other

Source: Capterra
Helpful?   Yes   No
Read more