Solve vs Infusionsoft Comparison Chart

Summary
Pricing
Details
Top features
Typical customers
Support options
Mobile apps
Android
iPhone/iPad
User reviews
Value for money
Ease of use
Features
Customer support
Users recommended to a colleague
Integrations
Security
Audit logs
Encryption
File sharing
Security alerts
Access control
Data policy
Social presence
Facebook
Twitter


Reviews

Anonymous
(Computer Software company, 11-50 employees)

Feature rich product that does *almost* everything

2017-11-02

This solved some initial needs / problems such as customer tracking, online purchasing, and drip email marketing.

Pros

This software seemed to solve & meet most, if not all of our apparent problems and needs.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

5/10
Source: Capterra
Helpful?   Yes   No

Response from Infusionsoft


Thank you for leaving a review!

Infusionsoft Reviews
Infusionsoft
Powerful marketing automation & CRM built for SMBs
Read more
Delgado Nathaly

Good formats to manage sales

2018-05-19

Good tools for the management and control of sales, helps you with the organization of customers and as well as the demand

Pros

It has good formats to make sales. The campaigns is one of its strongest points because they are totally configurable, it allows you to control sales better with your clients, it is easy to use and your navigation is very good

Cons

We would like to solve some problems with the management of emails since they do not go through firewalls.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Infusionsoft Reviews
Infusionsoft
Powerful marketing automation & CRM built for SMBs
Read more
Cliff Jones

Cutomer who became one of the world's top-rated consultants.

2015-02-26

Pros

It will never solve crappy strategy, sales or marketing practices or lame content.

Cons

Like anything that is "all in one," any single element is exposed to weakness in function such CRM, email, analytics, reporting, user-friendliness, support, real cost to implement, etc. Put Salesforce CRM to Infusionsoft CRM, by itself, there is no comparison. Suffice it to say however, that Infusionsoft CRM will get the job done for most customers. Unless they need heavy analytics or 500 seats, or killer reporting. You won't get that from Infusionsoft. You do get all in one.

Rating breakdown

Ease of use
Features
Customer support

Time used: 2+ years

Likelihood to recommend

7/10

Recommendations to others considering Infusionsoft

Work with someone who knows what they are talking about. Pay a trusted adviser to guide you on suitability of the solution. Make sure they are objective, not trying to sell you their solution. If you are sitting in a seminar and get excited enough by the newest, shiny object being pitched from the stage, and you wonder why your team is just shaking in their boots when you come back to the office so excited to tell them they have to learn another stupid software thing. (The software is not stupid. The humans who buy software on a knee-jerk reaction in a seminar, are acting stupid).

Source: Software Advice
Helpful?   Yes   No
Infusionsoft Reviews
Infusionsoft
Powerful marketing automation & CRM built for SMBs
Read more
Nicolo Franchi

Great tool (with some headaches)

2017-09-24

Marketing automation and lead scoring at an attainable price

Pros

Campaign builder is quite flexible however you need to have a deep understanding of how it works to really create more complex campaigns

Cons

Luckily there are third party softwares that can help solve that.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No

Response from Infusionsoft


Thank you for leaving a review, Nicolo!

Infusionsoft Reviews
Infusionsoft
Powerful marketing automation & CRM built for SMBs
Read more
C.F. Jackson

Infusionsoft isn't for the weak

2019-03-18

The business problem Infusionsoft solves is communication.

Pros

Infusionsoft has created a recognizable name and brand for itself. With it's continued growth it's one the top email marketing platforms with a high email delivery rate. It provides you with a plethora of features that are beneficial to growing your business through the use of email.

Cons

It's not for the everyday person. There are so many moving parts and aspects of Infusionsoft that requires a professional or your studying it from A to Z with learning curves along the way. For it to completely beneficial you have know the ins and outs of its features.

Rating breakdown

Value for money
Ease of use
Features

Time used: 1-2 years

Frequency of use: Other

Likelihood to recommend

6/10
Source: Capterra
Helpful?   Yes   No
Infusionsoft Reviews
Infusionsoft
Powerful marketing automation & CRM built for SMBs
Read more
Anonymous
(Civic & Social Organization company, 51-200 employees)

Easy to learn and use because of customer service!

2017-11-03

More streamlined email marketing because it is now in one product with our CRM.

Pros

They've helped me learn new features and tricks and solve all issues I've come across in a timely manner.

Cons

The email design isn't as customizable as Mailchimp and there isn't the best reporting options. Some emails also go to spam.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from Infusionsoft


Thank you for leaving a review and for your kind words about our customer service team!

Infusionsoft Reviews
Infusionsoft
Powerful marketing automation & CRM built for SMBs
Read more
Kitti Kalman

Best Software for Businesses

2016-10-26

Super practical, many in one software. The pricing is perfect. You can manage your CRM, marketing and sales and even your e-commerce on one platform. There are fantastic integrations available also, which can help you make this extremely flexible system more specific to your industry. Your options are almost unlimited. Birthday emails, letters, fulfilment tasks. Even you can automate your coffee ordering. How fun is that? :)

Pros

One software to solve the automation for your CRM, sales, marketing, e-commerce, referral.

Cons

It might take some time to pick up the system, but then it's really straight forward. Just takes time.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering Infusionsoft

If you want to build more complex things, use integrations and so, I would recommend hiring an expert. An ICP or an ICC to implement and maintain your system.

Source: Software Advice
Helpful?   Yes   No
Infusionsoft Reviews
Infusionsoft
Powerful marketing automation & CRM built for SMBs
Read more
Colleen Ramnath

Once you study some basics it is easier to use, but there are plenty of tricks to learn too.

2017-07-30

It's the feeling you get when you've solved a puzzle.

Pros

Automation it brings entrepreneurs saving them time and money. Realizing the internal time it can save office and sales managers. Easy to stay in quick contact with new leads. Like the flexibility of the timers and all the functions in campaign builder.

Cons

When something doesn't work right, trying to figure out what is causing that. And also understanding some of the reporting.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from Infusionsoft


Hi Colleen,

Thank you for leaving a review. I'm happy to hear Infusionsoft has been helping your office and sales managers save time!

I will make sure to share your feedback on reporting with the right teams here so we can create a better experience for our customers. Please do not hesitate to contact our support team if you need any help http://help.infusionsoft.com/contact-us

Take care!

Infusionsoft Reviews
Infusionsoft
Powerful marketing automation & CRM built for SMBs
Read more
Jason Kadlec

Best of breed for this type of eCommerce + Marketing + CRM tool

2014-05-14

Pros

I like their campaign builder. The GUI is outstanding at setting up "if this, then that" sequences, such as: "if the customer buys, then send this survey" or "if the survey isn't good, then assign a task to support to follow up; otherwise, send a thank you gift."

Cons

It's a tough problem to solve, but I'd like to get an idea of overall email opens and clicks from within the campaign builder.

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend

10/10

Recommendations to others considering Infusionsoft

I've also used Office Auto Pilot; my preference is for Infusionsoft.

Source: Software Advice
Helpful?   Yes   No
Infusionsoft Reviews
Infusionsoft
Powerful marketing automation & CRM built for SMBs
Read more
Michael DeLon

LOVE Infusionsoft!

2019-01-09

I've been an Infusionsoft user for nearly 5 years. I can think of no reason to ever consider changing. Their product is solid and their customer support is absolutely amazing.

Pros

A knowledgeable and friendly expert helps me and solves my issue on the 1st call.

Cons

Nothing that I can think of that I don't like about Infusionsoft. As a small business owner I wear many hats. Infusionsoft allows me to switch hats quickly and keep my pulse on my company.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Infusionsoft Reviews
Infusionsoft
Powerful marketing automation & CRM built for SMBs
Read more
Bill Harney

Infusionsoft has literally revolutionized my business! We wouldn't be around today without it!

2017-10-26

Business automation, at a high level. Not just marketing, but billing automation, workflow automation, and membership management and automation as well.

Pros

I love the all-in-one aspect of the software design. I can manage CRM, e-commerce, marketing automation, and task & workflow management for manual processes all through my Infusionsoft app. Additionally, their API is constantly improving and we're able to add new functionality, reporting and custom creations utilizing Infusionsoft as the backbone. And with just about all my data in one place, everything just "plays nicely". You can't ask for more than that!

Cons

Again, this is usually only for advanced applications, so I understand that it might take longer to troubleshoot and solve those types of problems.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Infusionsoft Reviews
Infusionsoft
Powerful marketing automation & CRM built for SMBs
Read more
Gary Thompson

Infusionsoft - It's the real deal!

2018-12-27

Infusionsoft has solved four main things for our company: 1.

Pros

The pro's of the software to me as a designer and digital marketer is I have one tool to manage everything from contacts, email marketing and automation, payments and so on. We're learning more about people visiting websites and now we're delivering targeting content based on their interests. It works nicely with AccessAlly for memberships and Gravity Forms which we use everywhere. The phone support is second to none! They're knowledgeable, creative and they actually log in to your account during the support call so they see what you see. Chat support has been nice as well for quick help. They've provided short how-to videos which I'm able to save for future reference.

Cons

There is definitely a learning curve when it comes to creating campaigns. It's not hard to create them, it's more about understanding how to assemble them to achieve the automation results you're looking for. The phone support team has been instrumental in shortening my learning curve and giving me the confidence I need to set them up on my own.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Infusionsoft Reviews
Infusionsoft
Powerful marketing automation & CRM built for SMBs
Read more
Sydney Garsee

Verified Reviewer

An Incredible Tool for All of Your Email Automation, Lead Management and Marketing Reporting Needs

2019-01-10

Pros

Support is incredible - I am always able to get someone on the phone or chat, and they are always able to solve my problem or answer my questions quickly.

Cons

The system is quite robust, so there can be a steep learning curve. However, there are tons of resources to help new users learn the system + an incredible support team to help you every step of the way.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: GetApp
Helpful?   Yes   No
Infusionsoft Reviews
Infusionsoft
Powerful marketing automation & CRM built for SMBs
Read more
Anonymous
Director of Marketing (Real Estate company, 11-50 employees)
Verified Reviewer

Once Set Up, It's a Wonderful Tool

2019-01-17

Pros

I find the robust nature of the program to be comforting because even when I fear it might not do what I want, the Chat Help is almost always able to solve the issue.

Cons

I talked about it in the Pros so much I probably won't reword it here but to say it's a beefy and overwhelming product until you wrap your head around it and get it set up. Continuing education is the key.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: GetApp
Helpful?   Yes   No
Infusionsoft Reviews
Infusionsoft
Powerful marketing automation & CRM built for SMBs
Read more
Anonymous
Marketing Manager (Computer Software company, 11-50 employees)
Verified Reviewer

I have become an InfusionSoft expert thanks to their support team

2016-01-23

It has been over 2 years since we switch to InfusionSoft from other marketing automation tool and CRM system, and it has been the most positive experience. The team and management could not be more happy with the transition. From the sales process to the on-boarding, InfusionSoft people were polite, professional, and for sure helped us up our game when it comes to sales and automation - ACROSS THE BOARD!

Pros

Besides offering the best customer and technical support team I have ever dealt with, InfusionSoft allows it's users to grow in skills and develop expertise in the software, which in turn, reduces the need to hire an external consultant and keeps the knowledge in house. This is very much invaluable as we continue to grow our team over time. With InfusionSoft we were also able to stream processes such as email marketing, sales pipeline, CRM and customization of our customer email marketing program. The Campaign Builder is unquestionably the best feature InfusionSoft offers, with dozens of internal tools and functionality to utilize. My favorite trick is the Campaign Links, allowing you to change the links used in internal emails of the campaign as URLs change - so you don't have to worry about going to each email and change the URL manually. This saves hours of man time and allows your team to focus on strategy and implementation.

Cons

However, as we improved our knowledge and skills with the software, we were able to find a work-around to solve this issue.

Rating breakdown

Value for money
Ease of use
Customer support

Time used: 1-2 years

Source: GetApp
5 of 5 people found this review helpful
Helpful?   Yes   No
Infusionsoft Reviews
Infusionsoft
Powerful marketing automation & CRM built for SMBs
Read more
Matt Longfellow, PT, DPT, SCS, USAW

Diverge Performance Therapy Review

2018-12-28

The biggest problems Infusionsoft has solved for me has been easily tracking and managing all new leads coming into my business, as well as giving me an easy way to stay in touch with and market to everyone on my email list.

Pros

Infusionsoft has been invaluable for the growth of my business. As a one man show currently running a cash based physical therapy practice, the biggest struggle I had prior to Infusionsoft was organizing and tracking all of my new leads, and implementing an easily trackable and repeated follow-up system. With Infusionsoft, I'm now able to tag and track every single lead that inquires about my services from the initial touch point all the way up to becoming a paying client. It's taken the stress out of managing new leads and follow-ups and has given me the freedom to focus on my clients. Not only that, but I've also been able to create campaigns that target patients after they're done working with me in addition to easily sending out broadcast emails weekly, which allows me to easily stay in touch with all the people that I've worked with. This helps me to stay top of mind so that when something does pop-up, or a friend of theirs has a need, I'm the first person they think of. In short. Infusionsoft has been invaluable for the growth of my business and I'd highly recommend it to any small business who is serious about growing.

Cons

The only con to speak of would be the learning curve. Luckily, I had some professional training to start my Infusionsoft experience, otherwise learning the ins and outs of the system would have been a little overwhelming. That said, it's completely worth investing the time to learn because once you've learned the system, it makes the day to day operations of running your business SO much easier.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Infusionsoft


Hi Matt,

Wow, thank you so much for taking the time to write us a detailed review on Capterra! We appreciate your input and the high marks!

Cheers,
Sarah, Advocacy Manager at Infusionsoft

Infusionsoft Reviews
Infusionsoft
Powerful marketing automation & CRM built for SMBs
Read more