Spark Chart vs Refiner Comparison

Overview

Spark Chart is comprehensive survey software for business consultants and leaders to create and deploy any type of survey....

Refiner is a user feedback & customer survey software built specifically for SaaS companies. We help data driven SaaS teams...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$25.00/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$39.00/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.8

(37)

5

4

3

2

1

30

7

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

4.7

(3)

5

4

3

2

1

2

1

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

I am happy with SparkChart, as it helped me transition from paper to online in all my surveys. Would love it to conquer the likes of Menti...but this may not be the purpose of it.
The ease of use by participants on mobile and other devices is a great plus for better response rates.
I am very happy with the survey power Spark Chart gives me. Without these templates I wouldn't know where to find the best in class business surveys, much less how to put them together.

Pros

Cons

The only issue I had was the lack of some features that are now already in the new developments timetable and others have already been implemented.
I had a major problem with the way the functions were named.
We had no way of getting feedback after each deployment especially on what users thought of our software features and UX. This all changed after I discovered SparkChart.

Cons

  • Vendor responds to reviews
  • Last reviewa year ago
  • Vendor responds to reviews
  • Last reviewN/A

Key features

  • Total features18
  • 360 Degree Feedback
  • API
  • Ad hoc Analysis
  • Analytics
  • Benchmarking
  • Campaign Analysis
  • Campaign Management
  • Charting
  • Collaboration Tools
  • Conditional Logic
  • Custom Fields
  • Customer Segmentation
  • Customizable Branding
  • Customizable Questions
  • Customizable Templates
  • Data Capture and Transfer
  • Data Filtering
  • Data Import/Export
  • Data Synchronization
  • Data Visualization
  • Email Marketing Management
  • Email Notifications
  • Event Triggered Actions
  • Feedback Automation
  • Feedback Collection
  • Feedback Management
  • Multi-Channel Distribution
  • Multi-Language
  • Performance Management
  • Question Branching
  • Question Library
  • Retention Management
  • Self Service Portal
  • Survey Management
  • Surveys & Feedback
  • Template Management
  • Third Party Integration
  • Visual Analytics
  • Widgets
  • Total features29
  • 360 Degree Feedback
  • API
  • Ad hoc Analysis
  • Analytics
  • Benchmarking
  • Campaign Analysis
  • Campaign Management
  • Charting
  • Collaboration Tools
  • Conditional Logic
  • Custom Fields
  • Customer Segmentation
  • Customizable Branding
  • Customizable Questions
  • Customizable Templates
  • Data Capture and Transfer
  • Data Filtering
  • Data Import/Export
  • Data Synchronization
  • Data Visualization
  • Email Marketing Management
  • Email Notifications
  • Event Triggered Actions
  • Feedback Automation
  • Feedback Collection
  • Feedback Management
  • Multi-Channel Distribution
  • Multi-Language
  • Performance Management
  • Question Branching
  • Question Library
  • Retention Management
  • Self Service Portal
  • Survey Management
  • Surveys & Feedback
  • Template Management
  • Third Party Integration
  • Visual Analytics
  • Widgets

Integrations

  • Total integrations2
  • Constant Contact
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Slack
  • Stripe
  • Twitter
  • Wordpress
  • Xero
  • Zapier
  • Zendesk
  • Total integrations41
  • Constant Contact
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Slack
  • Stripe
  • Twitter
  • Wordpress
  • Xero
  • Zapier
  • Zendesk

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

Spark Chart vs. Refiner

See how Spark Chart and Refiner stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.