Sparkage Features

Sparkage

Customer loyalty platform

5.0/5 (10 reviews)

Sparkage Feature Summary

  • CRM
  • Customer Activity Tracking
  • Loyalty Program
  • Member Portal
  • Membership Management
  • No-Card Loyalty System
  • Rewards Management

Competitor Feature Comparison

API
Activity Tracking
Automatic Notifications
Behavior Tracking
Campaign Management
Client Portal
Communication Management
Customer History
Customizable Branding
Discount Management
Engagement Analytics
History Tracking
Loyalty Program
Multi-Channel Marketing
POS Integration
Promotions Management
Real Time Notifications
Referral Tracking
Self Service Portal
Summary Reports
Third Party Integration
Learn moreCompare App
API
Activity Tracking
Automatic Notifications
Behavior Tracking
Campaign Management
Client Portal
Communication Management
Customer History
Customizable Branding
Discount Management
Engagement Analytics
History Tracking
Loyalty Program
Multi-Channel Marketing
POS Integration
Promotions Management
Real Time Notifications
Referral Tracking
Self Service Portal
Summary Reports
Third Party Integration
Visit WebsiteCompare App
API
Activity Tracking
Automatic Notifications
Behavior Tracking
Campaign Management
Client Portal
Communication Management
Customer History
Customizable Branding
Discount Management
Engagement Analytics
History Tracking
Loyalty Program
Multi-Channel Marketing
POS Integration
Promotions Management
Real Time Notifications
Referral Tracking
Self Service Portal
Summary Reports
Third Party Integration
Visit WebsiteCompare App

Mobile apps

iOS App


22 reviews

Requires iOS 10.0 or later. Compatible with iPhone, iPad, and iPod touch.

Android App


6 reviews

Sparkage Feature Reviews

10 reviewers had the following to say about Sparkage's features:

suzan neal

Retail - Snake River Tea

2020-01-08

customers and employees liked the visibility to their rewards.

Pros

Ease of use. Reporting of rewards.

Cons

The cost of the program is much better than all of the competition, and provided much better customer service.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
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Aaron Neidhardt

Review

2018-08-22

Great over all experience. Customer support is top notch

Pros

Easy to use. Reliable, but when things do go funky, I know that they will correct any issues in a timely manor.

Cons

It would be nice if it connected to the POS so it automatically keep track of rewards

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
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David Hansen

Sparkage Pays for Itself

2019-10-10

Case in point, it only took an hour after submitting a push notification yesterday to sell a case to a customer we had not seen for a while.

Pros

Ease of use, motivates customers, gets results.

Cons

Fortunately, we can track points regardless if they choose to use the app or not.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
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Colt Knigge

Very effective

2020-01-21

It's our most expensive marketing tool but very effective.

Pros

The response from my customer base when I would send out notifications.

Cons

The price increase of the product is extreme over just a few months dpan.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
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Kristi Robertson

Sparkage has been a great way to keep track of customers rewards and promote specials!

2018-06-12

Pros

Being able to track customer base and communicate with customers, easy way to track rewards instead of using punch cards, ease of use for my customers

Cons

The checkout process could be more streamlined, but I spoke with them and they are in process of automating it.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Ian Miller

Sparkage Rewards Feedback

2019-09-20

Overall, the support has been top notch and the feedback from our customers is very positive.

Pros

Setup and utilization are customer friendly and easy to manage.

Cons

No issues or recommendations with the software .

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Taylor Dalton

Best customer retention and reward system there is!

2019-09-04

Pros

Direct engagement with customers via notifications with text.

Cons

There aren't any at all which is a huge!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Sasa Todorovic

Great App

2019-09-20

Customer reward app.

Pros

Easy to use for us and our Customers. Great Customer reward software.

Cons

Price little higher than we would like ....

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
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Jenny Branchflower

Sparkage Review

2018-08-16

This app has made it possible to send out the information to our customers in small messages, instead of long emails that are immediately deleted.

Pros

Our company relies on events and trips, Sparkage allows us to send out that info, without having emails go into a spam box.

Cons

Our customers had trouble downloading the app via the QRcode.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Monthly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
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Anonymous
(Retail company, 1-10 employees)

Very Receptive Customer Service!

2018-08-08

I really appreciated the speed with which my concerns and questions where taken care of. I also appreciated that they have been willing and able to make sure that the program works well for my business. This receptiveness and willingness to adapt to my needs, makes this an extremely desirable program for small businesses like mine. We are constantly adapting and changing to stay viable as a brick and mortar store in an increasingly online world, and this ability to change and make the program adapt to my needs makes it a very valuable business tool.

Pros

It is easy to use and learn right from the start.

Cons

I have no concerns at this time. So far it is performing just as I need it to.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Sparkage


Thanks for the review! We'd love to use this as a testimonial. Would you let us know who you are via email if you're okay with that?

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