Spektrix Features

Spektrix

Ticketing, marketing & fundraising software for the arts

5.0/5 (10 reviews)

Spektrix Feature Summary

  • Concessions management
  • CRM
  • Custom tickets
  • Fundraising management
  • Online ticketing
  • Onsite ticketing
  • Print-at-home tickets
  • Kiosk ticketing
  • Reserved ticketing
  • Ticket brokering
  • Reserved seating
  • General admission
  • Mobile ticketing
  • Box Office management
  • Season tickets
  • Access control
  • Status tracking
  • Barcode scanning
  • Event ticketing
  • Ticket management
  • Activity tracking
  • Activity management
  • Task planning
  • Budget control
  • Project time tracking
  • Booking management
  • Commission calculations
  • Custom fields
  • User defined attributes
  • Contact database
  • Database access
  • Audit trail
  • Email distribution
  • Event triggered email
  • Customizable templates
  • Email templates
  • Feedback collection
  • Subscription services
  • Discount management
  • Tagging
  • Availability indicator
  • Campaign management
  • Goal setting / tracking
  • Dashboard creation
  • Electronic payments
  • Custom forms
  • Customizable questions
  • Customer segmentation
  • Prospecting tools
  • Email marketing
  • Customer history
  • Contact history
  • Customer loyalty program
  • Gift card system
  • PCI DSS compliance
  • Credit card processing
  • Email invitations & reminders
  • Pro forma invoices
  • Invoice management
  • eCommerce management
  • Promotions management
  • Opportunity management
  • Transaction monitoring
  • Search functionality
  • Prioritizing
  • Customizable reporting
  • Scheduled reporting
  • Role-based permissions
  • Sales reporting
  • Queue manager
  • Barcode support
  • Collaboration tools

Competitor Feature Comparison

API
Access Control
Activity Management
Activity Tracking
Audit Trail
Availability Indicator
Barcode Scanning
Barcode Support
Booking Management
Budget Control
Campaign Management
Campaign Segmentation
Collaboration Tools
Commission Calculations
Contact Database
Contact History
Credit Card Processing
Custom Fields
Custom Forms
Customer Database
Customer History
Customer Segmentation
Customizable Questions
Customizable Reporting
Customizable Templates
Dashboard Creation
Discount Management
Electronic Payments
Email Distribution
Email Invitations & Reminders
Email Marketing Management
Email Templates
Event Ticketing
Feedback Collection
Gift Card System
Goal Setting / Tracking
Invoice Management
Loyalty Program
Mobile Integration
Opportunity Management
Order Processing
PCI DSS Compliance
Prioritizing
Pro Forma Invoices
Progress Reports
Project Time Tracking
Promotions Management
Prospecting Tools
Queue Manager
Role-Based Permissions
Sales Reporting
Scheduled Reporting
Search Functionality
Status Tracking
Support Ticket Management
Tagging
Task Planning
Transaction Monitoring
User Defined Attributes
eCommerce Management
Learn moreCompare App
API
Access Control
Activity Management
Activity Tracking
Audit Trail
Availability Indicator
Barcode Scanning
Barcode Support
Booking Management
Budget Control
Campaign Management
Campaign Segmentation
Collaboration Tools
Commission Calculations
Contact Database
Contact History
Credit Card Processing
Custom Fields
Custom Forms
Customer Database
Customer History
Customer Segmentation
Customizable Questions
Customizable Reporting
Customizable Templates
Dashboard Creation
Discount Management
Electronic Payments
Email Distribution
Email Invitations & Reminders
Email Marketing Management
Email Templates
Event Ticketing
Feedback Collection
Gift Card System
Goal Setting / Tracking
Invoice Management
Loyalty Program
Mobile Integration
Opportunity Management
Order Processing
PCI DSS Compliance
Prioritizing
Pro Forma Invoices
Progress Reports
Project Time Tracking
Promotions Management
Prospecting Tools
Queue Manager
Role-Based Permissions
Sales Reporting
Scheduled Reporting
Search Functionality
Status Tracking
Support Ticket Management
Tagging
Task Planning
Transaction Monitoring
User Defined Attributes
eCommerce Management
Visit WebsiteCompare App
API
Access Control
Activity Management
Activity Tracking
Audit Trail
Availability Indicator
Barcode Scanning
Barcode Support
Booking Management
Budget Control
Campaign Management
Campaign Segmentation
Collaboration Tools
Commission Calculations
Contact Database
Contact History
Credit Card Processing
Custom Fields
Custom Forms
Customer Database
Customer History
Customer Segmentation
Customizable Questions
Customizable Reporting
Customizable Templates
Dashboard Creation
Discount Management
Electronic Payments
Email Distribution
Email Invitations & Reminders
Email Marketing Management
Email Templates
Event Ticketing
Feedback Collection
Gift Card System
Goal Setting / Tracking
Invoice Management
Loyalty Program
Mobile Integration
Opportunity Management
Order Processing
PCI DSS Compliance
Prioritizing
Pro Forma Invoices
Progress Reports
Project Time Tracking
Promotions Management
Prospecting Tools
Queue Manager
Role-Based Permissions
Sales Reporting
Scheduled Reporting
Search Functionality
Status Tracking
Support Ticket Management
Tagging
Task Planning
Transaction Monitoring
User Defined Attributes
eCommerce Management
Visit WebsiteCompare App

Spektrix Feature Reviews

9 reviewers had the following to say about Spektrix's features:

Anita Werling

Spektrix is just the ticket at the Delphi Opera House! Actually, it's more!

2018-10-09

I have been a strong supporter of the Spektrix system and have spent hours in communication with other organizations that are evaluating multiple ticketing vendors for their organization's requirements. I believe the company is the best option available for organizations such as ours, even though they may not be the least expensive option on the surface.

Pros

Spektrix has robust functionality in all areas, including ticketing, reporting, CRM, membership, and fundraising.

Cons

The scanning interface is limited to Saveo equipment which is an expensive option for a small theater.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Karen Elizondo

A lot to offer

2018-09-28

We chose Spektrix to solve a few problems--getting our database and patron transactions in one place, control over ticket prices and fees that add up when using third party ticket companies and the ability to collect data on patrons which helps us further engage our community.

Pros

One of the nicest things about this is having control over our own ticketing, database, fundraising, etc. without the need to go through another party. For us, we were using three different systems that were not compatible--they were antiquated and clumsy.

Cons

The nice element of the software is that the company behind it is always taking client feedback and making changes to better accommodate their needs.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Alexander Scollon

I LOVE SPEKTRIX

2018-10-05

It is the best ticket and fundraising system I have used, the functionality of program and the easy way it displays data is great. the flow to sell a ticket is simple and the reports are fantastic.

Pros

I also love the custom reports and the attentiveness of the support staff.

Cons

I wish there was a way for patrons to move their tickets to different nights online without having to call the box office. Oh also I wish when looking at a patrons history that the orders tab had the names of the show and donation channel like the tickets and donation tabs do. Just looking at the order number is not particularly helpful to me (but maybe others love it?)

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Albert McLure

Easy to Use - Easy to get results!

2015-05-13

The marketing interface within spektrix is very dynamic from the segmentation of our customer database to reporting back in a visual and easily read format e.g. a breakdown in customer behaviour over the past 6 months broken down by postcode allows our marketing department to strategically target groups of our current customers as well as the audience we have yet to reach.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Lindsay Harrod

Excellent customer service, great design, transformational for an organisation

2017-10-24

Pros

Really easy to use, intuitive, aesthetically pleasing design. Seamless and incredibly useful for seeing a customer as a whole through Box Office, Marketing and Fundraising

Cons

A few functionality issues ('back' button, automatic donation thank yous, etc) -all of which Spektrix are aware of and working on.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Lucy Green

Intuitive and easy to use

2015-05-18

I wouldn't hesitate to recommend it as both a CRM and fundraising management solution, as well as its main purpose as our box office system.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Griffen Herrera

Spektrix revue

2018-09-28

Overall, Spektrix was definitely the right choice for us as we were getting our business off the ground. I think we've had some growing pains as both companies have scaled quickly. Occasionally it seems as though they're a little behind their growth in terms of being fully staffed up, but overall we feel well taken care of. Our business is unique to them, but the things we need to have developed will also allow them to go after other businesses like ours.

Pros

Spektrix' customer service SLA and quality of hires in support are bar none.

Cons

There are some missing functionalities that would elevate the status of Spektrix among commercial theater operators in North America such as Captcha, card specific pre-sales, event ticket limits by customer, etc.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
James Cross

Excellent.

2017-10-24

Pros

Really intuitive software, excellent built-in features which makes capturing & using the most useful data really easy (alongside the booking of tickets, setting up of offer codes, interaction with our website etc.)

Cons

There's not very much to dislike. Occasionally it would be useful to have bespoke systems set in place, but these often are put in place, or explained well why they can't be.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Matthew Clay

A system which really makes a difference.

2017-10-24

There have been many benefits, but this have mainly been increased speed of transactions thanks to intuitive layout, increased donations online and at box office, greater insight into customer demographic and booking behavior.

Pros

Spektrix genuinely makes a difference to day to day running of the box office with its smooth and intuitive interface. It is a very flexible system and I have found the way it can be developed to suit the requirements of the venue very useful.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more