Explore a recommended list of SpiceCSM alternatives for your business in 2019. Compare alternatives to SpiceCSM side by side and find out what other people in your industry are using. Let GetApp help you determine if the competition offer better features or value for money.
Zendesk is a cloud-based customer service software solution trusted by over 40,000 organizations worldwide. Companies such as Groupon, Box, and Zappos are using Zendesk to lower costs, raise productivity, and increase customer satisfaction. Loved by both customer service teams and their customers for its beautifully simple interface, Zendesk is ea… Read more about Zendesksy to try, buy, implement, and use. Zendesk seamlessly integrates all of your support channels including email, web, chat, and social media.
Deploy to as many customer service agents as you need whether it's 5, 50, or 500. Zendesk has been deployed by companies with thousands of agents and with tens of thousands of tickets each day.
Support Every Customer. Anytime. Anywhere.
Engage with your customers when and where they are. Deliver service across every channel, over any device. Empower your customers with communities. Track key contact center metrics in real-time. And enable every employee to deliver outstanding service at every point of interaction.Read more about Salesforce Service Cloud
NICE inContact's cloud call center software enables better customer service with automatic call distribution (ACD), interactive voice response (IVR), skills-based routing, speech recognition, inbound/outbound and call blending, workforce management (WFM), workforce optimization (WFO) and the only no-pause dialer on the market.Read more about NICE inContact We also integrate with leading CRMs like Salesforce to simplify the agent experience.
Choose from a number of solutions to match your desired business goals or role, including Blended Predictive Dialer, Cloud PBX, and Speech Analytics software. Gather your customers from multi-channel communication sources - such as social media, chat, text, phone and email. Place them into one unified queue before skills-based routing automatically directs the call to the most appropriate agent.
The next generation of professional services automation.
HarmonyPSA supports the entire business lifecycle, from lead generation to contract renewal. It is designed and built specifically for software and services businesses, automating business functions in a single platform available from the cloud on any device.Read more about HarmonyPSA
Gain valuable insight
With all the functionality you need in one place you’ll have the visibility to see what’s going on at the highest level and make more informed decisions.
With integrated time tracking systems and streamlined, automated billing you can bill more quickly and accurately. Contract management functionality eliminates revenue leakage and so improves profitability.
Convert more of your sales pipeline using our campaign management tools. Maintain and grow your existing customer base by providing exceptional customer service.
Defined workflow processes will ensure that work gets done the way you want it to, every time, saving time and resources
Nextiva is transforming the way small businesses communicate. Nextiva is a communications platform providing small businesses with big-business phone features at a small-business price and it offers offers ease of use, manageability, scalability, reliability and enterprise-class functionality.Read more about Nextiva
Help Desk, Multi Company Desk and ITSM / ITIL Service Desk
We offer three products to manage customer support for all size business.
1) Multi channel help desk software
2) Satellite help desk (Multi company help desk )
3) Service desk software (PINKVerify Certified - ITIL / ITSM Complaint) Read more about Vision Helpdesk
Jira Service Desk is a service management software that connects IT to businesses through fast, accountable resolution of customer requests. Built on Atlassian’s Jira workflow engine, Jira Service Desk is collaborative, has a knowledge base that’s low cost, is easy to set up and scale, highly flexible, and features a powerfully-simple user experienc… Read more about Jira Service Deske.
InvGate Service Desk is web-based solution designed to streamline and optimize IT service delivery and support. InvGate features include gamification rewards and motivation, problem and change management, hardware and software tracking, knowledge base and self service portals, & more.Read more about InvGate Service Desk
RescueAssist is a remote support software that offers solutions for both SMBs as well as enterprises looking to provide advanced remote service levels. The software is used by IT managers, IT consultants, software consultants, MSPs and IT customer support reps to access and control devices remotely and solve technical issues.Read more about RescueAssist RescueAssist offers a complete remote support solution that allows you to access PC, Mac and mobile devices from your desktop or mobile device.
Samanage enables organizations worldwide to deliver a superior service experience. Samanage’s IT service management software accelerates efficiency and visibility into services requested and delivered across an organization, making it easy to continuously streamline process improvement and greater productivity.Read more about Samanage
The fully integrated service desk and asset management solution utilizes a SaaS/multi-tenant platform, allowing IT and other service providers to effectively manage and connect service requests to IT assets. The revolutionary user interface delivers an unmatched user experience and enables code-free customization, allowing customers to fully deploy a robust ITSM solution in days not months or years.
Automation software for all Professional Service Businesses
Accelo makes it easy to manage all of the client work in your business - from prospect to payment and everything in between, all in one easy-to-use cloud-based app. With powerful features like automatic email capture, calendar and phone sync for automatic time sheets and powerful automated business rules, Accelo lets you focus on more important thin… Read more about Accelogs like growing your business. Try it now for free!
Aircall is a cloud-based phone system that empowers your teams with meaningful conversations. Set up your phone system in minutes, smartly integrate it into your workflows and enrich your conversations with insightful data. Aircall, your phone system re-invented.Read more about Aircall
CrazyCall is cloud telephony solution for business which allows sales professionals to replace their handset with a CRM-enabled, web-based software that offers call recording, local telephone numbers, lead generation, real-time reporting, cold-call campaign automation, and more… Read more about CrazyCall
KronoDesk is a cloud-based and on-premise integrated customer support system that includes help desk ticketing, customer support forums and an online knowledge base in a single user interface. Designed specifically for software support teams, KronoDesk feeds the application lifecycle from end-to-end… Read more about KronoDesk
Kaseya VSA is your comprehensive solution to providing IT services at scale, whether you're an in house IT department or an MSP. VSA offers the absolute best technician experience with Kaseya Live Connect, and supporting offerings in Patch, AV/AM, monitoring and more.Read more about Kaseya VSA
A complete IT service management (ITSM) tool for business
Freshservice is an online ITIL service desk with ticketing & asset management capabilities, and incident, problem, change, release & knowledge management tools. Read more about Freshservice ServiceDesk
Beautiful Contact Center Solution - Omnichannel - All in One
uContact is a beautiful contact center solution designed to make the life of the agents easier and more productive. Ideal for inbound, outbound & blended call centers.
- True All in One
- Omnichannel: Email, SMS, Web Chat, Facebook, Twitter.Read more about uContact
Convoso's cloud contact center software provides powerful and easy-to-use solutions to help businesses cost-effectively increase their sales pipelines by up to 150% and deliver top-tier customer experience. Our cutting-edge call center tools are designed to provide your agents and customers with an enjoyable experience and optimal results.Read more about Convoso
Our blended, cloud contact center software provides fully-integrated end-to-end applications that include: 'lite' CRM, PBX system, intelligent dialer, hosted IVR, webRTC softphone, LMS, reporting tools, and more!
Lead management software and CRM solution - The Power of Simplicity
VanillaSoft brings together the best of CRM, Lead Management and Sales-by-Phone tools into one powerful queue-based lead management solution for inside sales teams, call centers, and other sales-by-phone professionals. VanillaSoft increases productivity, contact rates, makes cold calling easier, and improves sales accountability with features includ… Read more about VanillaSofting:
• queue-based priority lead routing
• auto dialing: progressive and preview
• logical branch scripting
• email drip lead nurturing
• mass email
• email templates
• inbound web lead capture
• lead scoring
• voice drop of pre-recorded voice mails
• call recording, monitoring, whisper & barge
• ACD queues
• Screen pops
VanillaSoft also provides managers with access to list imports, workflow, campaign queue management, call activity dashboard, and custom reporting.
Cayzu helps users manage all support requests from a single cloud portal, whether they are coming in via phone, email, Facebook, Twitter or even mobile. Cayzu enables organizations to seamlessly handle multiple brands & products each with their own branded end-user portal.Read more about Cayzu
Premium Customer Service Software for Live Chat & Help Desk
LiveChat: Loved worldwide! Used by over 26,000 companies! Delivering answers to questions from the customers on the spot. This premium live chat software and help desk software turns support teams into customer service rockstars! Try now! Read more about LiveChat
Web-based help desk designed for better customer experience
Help Scout is customer service & help desk software for companies of all sizes. Users can work seamlessly across departments, or manage several products/brands from a single account. Features include workflows, an automation based system, and collaboration tools.Read more about Help Scout
Solarwinds Take Control (formerly SolarWinds MSP Anywhere) is web-based remote control software for IT service businesses who need to solve client problems, fast. Read more about SolarWinds Take Control
Manage customer support and sales leads right from Gmail
Hiver helps you manage customer support and sales right from your Gmail. With Hiver, teams can collaborate on Shared email accounts like support@ or sales@ without having to leave their Gmail accounts. Read more about Hiver
TeamSupport is a help desk software built for business to business customer support. Stop losing visibility of your customers and not being able to associate tickets to a company? Our easy to use customer database with parent-child relationships, customizable SLAs, and Customer Health Index help you manage tickets at multiple levels to decrease supp… Read more about TeamSupportort costs while improving the customer experience.
Sick of back and forth emails trying to figure out the actual issue? Our built-in screen recording and video live chat make communicating with customers easier so you can resolve issues faster.
Looking for something better? Try our B2B focused collaboration tools, advanced reporting, products & inventory, customer self-service, native integrations, and more.
Anytime, anywhere remote support from ConnectWise Control lets you remotely control devices and help your customers whether they’re around the corner or around the world. Read more about ConnectWise Control
TeamDesk online database software combines a fully customizable web application solution and an easily accessible web-database for your team. TeamDesk web-database allows managing business critical information the way you want to and modify online applications any time you need over the Internet.Read more about TeamDesk
If you would like to start from preconfigured application, you may review TeamDesk library and find out an application template corresponding to your business process. If you have no wish to deal with a preconfigured template – it’s ok, you can create an application all by yourself from the very beginning!
We provide unlimited customer support for our clients and 4-hours free consulting for prospects.
monday.com is the easiest work platform to manage any team and any project:
Sync, plan, organize, and track your team’s projects from the high-level overview down to the smallest details. Over 60,000 teams use monday.com! see who’s in charge of what, and stay updated in one collaborative tool.Read more about monday.com
Have you seen Salesforce’s small business solutions? Sales Cloud is a customizable CRM platform that grows with you. Get real-time customer information and activity in one place, insights with dashboards, and reports. Connect to thousands of business apps to extend your CRM to every department.Read more about Salesforce Sales Cloud Choose SalesforceIQ to be set up in minutes with instant access to CRM data right from your inbox. Use customer insights to prioritize intelligently and spend your time where it matters.
Win more jobs and grow your business with mHelpDesk!
Job Tracking & Invoicing Functionality Through Your Mobile Device
Instant Access to Your Customer Info from any Device - Never Lose Track of Your Jobs or Devices
Includes Tools for Quoting, Scheduling, Job tracking, Billing & Invoicing, Electronic Payments, QuickBooks integration, and a growing list of other great features!
Let mHe… Read more about mHelpDesklpDesk Help You Win More Jobs! mHelpDesk is perfect for Plumbers, HVAC, Computer Repair, Electricians, Handyman, Carpet Cleaning, Pest Control, and many more!
We guarantee mHelpDesk will improve your business!
Project Management & Time Tracking For Teams Of Any Size.
Keep on top of projects and deadlines with ProWorkflow - a collaboration solution for your team's tasks, time tracking & billing.
Supporting business of all sizes with friendly and knowledgeable service & top-of-the-line technology.
Start Your Free Trial Today!… Read more about ProWorkflow
The Pipefy enables managers to standardize and run complex processes and workflows through a Kanban-style user experience, without the need of IT, technical skills or professional services. Read more about Pipefy
Project Insight is a project management software company dedicated to helping teams Work Better Together™ for over 15 years. As an industry leader, PI® specializes in developing web-based project management software for teams of all sizes. Project Insight is used by IT, professional services, product development and many more industry leaders worldw… Read more about Project Insightide.
The retail operations platform for brands and retailers
Brightpearl is a Retail Operations Platform. Tightly integrated to all of your sales channels, Brightpearl connects your sales orders, fulfillment, inventory management, accounting, reporting and planning, warehouse management, replenishment and more.Read more about Brightpearl
Formstack simplifies the data collection process and allows you to create beautiful online forms in seconds. Create surveys, lead gen, donation and order forms all from one centralized app. Read more about Formstack
Intellect is an award winning provider of Cloud BPM and Enterprise QMS Software focused on delivering the fastest ROI in the industry and business agility through its highly configurable compliance platform. Read more about Intellect
GoCanvas is a cloud-based software service that enables businesses to replace expensive and inefficient paper forms with powerful apps on their smartphones and tablets. GoCanvas enables users to collect information using mobile devices, share that information and easily integrate with existing backend systems.Read more about GoCanvas GoCanvas also offers the first business-only application store of its kind, with 20k+ pre-built, fully customizable apps that work on all mobile platforms.
Smartsheet is an intuitive work management tool that is redefining how teams collaborate on projects and tasks including everything from managing operations to tracking marketing campaigns to planning events.
Its familiar spreadsheet-like interface, coupled with file sharing, Gantt charts, and work automation features have helped Smartsheet quickl… Read more about Smartsheety grow into a favorite business app for productivity. Today, Smartsheet is used by 80,000 businesses across over 175 countries, from small and medium-sized companies to Fortune 500 enterprises.
It’s a top-ranked app in the Google Application Marketplace and is integrated with leading web services such as Google Drive, Microsoft O365, Salesforce, Box, and DocuSign.
World's #1 product roadmap and marketing planning software
Aha! is the world's #1 product roadmap and marketing planning software. More than 250,000 users worldwide trust Aha! to set brilliant strategy, capture customer ideas, create visual roadmaps, and manage breakthrough campaigns. Read more about Aha!
Whatfix helps companies deliver modern and easy onboarding, effective training and better support using in-app and contextual walkthroughs, displayed to the user at the time of need. Whatfix drives technology adoption and user enablement to enhance productivity and engagement.Read more about Whatfix
LivePerson is a platform that allows businesses to meet their customers on their preferred channels. Manage conversions on your website, SMS, FB Messenger, Apple Business Chat, and WhatsApp at scale! Read more about LivePerson
CRM/Agency Management System for L&H Insurance Agencies
AgencyBloc helps life and health insurance agencies grow their business by organizing and automating their operations using a combination of an industry-specific CRM, commissions processing, and integrated marketing automation. Read more about AgencyBloc
BigContacts is Simple & Affordable CRM Software that is designed for small businesses that have outgrown spreadsheets and address books, but don't want the cost or complexity that you find with most CRM solutions.
With BigContacts, you can choose only the essentials to get started managing your contacts and can easily grow into more comprehensive… Read more about BigContacts features. Whether you're looking for a simple tool to organize your contacts or want a complete suite of business tools - we offer everything you need to Organize your Contacts, Manage Tasks, Track Opportunities & Manage Email Campaigns.
Best of all, you can access all your important contact information from any PC, Mac, Mobile Phone, or Tablet!
It's All About Sales! Pipeline management, sales process.`
★ Pipeliner is an entirely different approach to CRM: totally visual, intuitive, and empowering instead of tedious, laborious and something sales reps and sales management obtain no real help from.
★ Pipeline engages salespeople with their prospects and customers, prioritizes activities, raises sales management to a whole new level, and improves… Read more about Pipeliner CRMsales velocity.
★ Since no 2 companies are alike, Pipeliner is completely customizable--from its primary interfaces right down to fields and forms.
LeadMaster has been providing affordable white-label web-based Salesforce CRM and Lead Management solutions since 1998. The application features robust marketing automation features for campaign management, lead nurturing and email marketing. Read more about LeadMaster
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At GetApp, our comprehensive software listings, verified user reviews, product comparison pages, articles and AppFinder, our assistive tool, will empower you to make confident and well-informed purchase decisions.
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