Explore a recommended list of SpiceCSM alternatives for your business in 2019. Compare alternatives to SpiceCSM side by side and find out what other people in your industry are using. Let GetApp help you determine if the competition offer better features or value for money.
Support Every Customer. Anytime. Anywhere.
Engage with your customers when and where they are. Deliver service across every channel, over any device. Empower your customers with communities. Track key contact center metrics in real-time. And enable every employee to deliver outstanding service at every point of interaction.Read more about Salesforce Service Cloud
Samanage enables organizations worldwide to deliver a superior service experience. Samanage’s IT service management software accelerates efficiency and visibility into services requested and delivered across an organization, making it easy to continuously streamline process improvement and greater productivity.Read more about Samanage
The fully integrated service desk and asset management solution utilizes a SaaS/multi-tenant platform, allowing IT and other service providers to effectively manage and connect service requests to IT assets. The revolutionary user interface delivers an unmatched user experience and enables code-free customization, allowing customers to fully deploy a robust ITSM solution in days not months or years.
Premium Customer Service Software for Live Chat & Help Desk
LiveChat: Loved worldwide! Used by over 24,000 companies! Delivering answers to questions from the customers on the spot. This premium live chat software and help desk software turns support teams into customer service rockstars! Try now! Read more about LiveChat
TeamSupport is a help desk software built for business to business customer support. Stop losing visibility of your customers and not being able to associate tickets to a company? Our easy to use customer database with parent-child relationships, customizable SLAs, and Customer Health Index help you manage tickets at multiple levels to decrease supp… Read more about TeamSupportort costs while improving the customer experience.
Sick of back and forth emails trying to figure out the actual issue? Our built-in screen recording and video live chat make communicating with customers easier so you can resolve issues faster.
Looking for something better? Try our B2B focused collaboration tools, advanced reporting, products & inventory, customer self-service, native integrations, and more.
TeamDesk online database software combines a fully customizable web application solution and an easily accessible web-database for your team. TeamDesk web-database allows managing business critical information the way you want to and modify online applications any time you need over the Internet.Read more about TeamDesk
If you would like to start from preconfigured application, you may review TeamDesk library and find out an application template corresponding to your business process. If you have no wish to deal with a preconfigured template – it’s ok, you can create an application all by yourself from the very beginning!
We provide unlimited customer support for our clients and 4-hours free consulting for prospects.
Complete inventory & order management for growing business
Brightpearl is a retail management software for omnichannel retailers and wholesalers. Manage your Inventory, Orders, Purchasing, Accounting, CRM, POS and Fulfilment in real time within one platform. Free up your time and reduce errors by automating your workflows.Read more about Brightpearl Gain in-depth insight into the profitability of products, customers, channels and suppliers. Fully integrated with major ecommerce platforms.
LivePerson is a platform that allows businesses to meet their customers on their preferred channels. Manage conversions on your website, SMS, FB Messenger, Apple Business Chat, and WhatsApp at scale! Read more about LivePerson
SeoToaster CRM is a cloud CRM & sales automation software which enables enterprises to launch campaigns, get insights into prospects and customers, and manage & market to leads with email tracking and leads nurturing automation, social marketing tools, a landing page builder, and more… Read more about SeoToaster CRM
LeadMaster has been providing affordable white-label web-based Salesforce CRM and Lead Management solutions since 1998. The application features robust marketing automation features for campaign management, lead nurturing and email marketing. Read more about LeadMaster
EventBank is an all-in-one engagement platform combining the best event management, membership management, email marketing, CRM, finance and mobile apps. EventBank solutions are used by event organizers from Fortune 500 companies, as well as by marketing teams, associations and Chambers of Commerce.Read more about EventBank
Zendesk is a cloud-based customer service software solution trusted by over 40,000 organizations worldwide. Companies such as Groupon, Box, and Zappos are using Zendesk to lower costs, raise productivity, and increase customer satisfaction. Loved by both customer service teams and their customers for its beautifully simple interface, Zendesk is ea… Read more about Zendesksy to try, buy, implement, and use. Zendesk seamlessly integrates all of your support channels including email, web, chat, and social media.
Deploy to as many customer service agents as you need whether it's 5, 50, or 500. Zendesk has been deployed by companies with thousands of agents and with tens of thousands of tickets each day.
Powerful Service Desk and Simple to Use, Modular ITSM Tool
Since 2002, SysAid’s been passionate about streamlining over 10K organizations with leading-edge IT service management (ITSM) solutions. We’re confident that SysAid can likewise make your life easier and ultimately help maximize profits. Read more about SysAid
The easiest way to build your own apps without code.
Quick Base is an application building platform which allows users to create customized business apps with no coding required. The enterprise-ready solution offers tools including workflow automations, notifications and reminders, task management, team collaboration, interactive dashboards, and more.Read more about Quick Base
Kayako is the unified customer service platform that helps companies manage customer requests and conversations over any channel, support customers better, and stay personal as they grow. Kayako unifies email, social, and live chat conversations together in one tidy place.Read more about Kayako
Deskpro is multi-channel helpdesk software that can be Cloud or self-hosted. The helpdesk app includes using filters, custom fields, macros, quick replies, labels, triggers and notes. You can also use Deskpro to generate self-help content for your clients.Read more about Deskpro Other features of the app include live chat, customer feedback and suggestion tools, custom branding, 3rd party integrations and advanced reporting.
Vivantio Pro is flexible, reliable, trusted service management software.
From simple incident management to full-enterprise ITSM, Vivantio empowers you to deliver service excellence to your entire organization. Read more about Vivantio Pro
CRM software for sales, marketing & customer service teams
SuperOffice CRM is a Customer Relationship Management (CRM) software which helps sales, marketing & customer service teams find, capture & retain customers., SuperOffice CRM includes company, contact, document & activity management features, plus integrations with Microsoft Office & G-Suite.Read more about SuperOffice CRM
Vivantio ITSM is a comprehensive service management solution chosen by global enterprises for its flexibility and extensibility, making it ideal for large scale, multi-site organizations with complex needs. The control of code-less configuration, the unmatched value of flexible licensing, and the insight of custom reporting are all reasons that orga… Read more about Vivantio ITSMnizations choose Vivantio ITSM. It provides a powerful platform for your complete service management vision throughout your entire organization.
Features include problem, incident and change manager, workflow automation, market-leading analytics, asset management, AD/LDAP sync, SSO, change control, knowledge base, self-service portal, award-winning support and SaaS or on-premise delivery.
Connect apps, data and devices with a cloud-based platform
Cloudhub is the platform-as-a-service (PaaS) component of Anypoint Platform. It provides a providing fully-managed, highly secure, multi-tenanted, highly available global platform for integration and APIs. With continuous software updates and no hardware to maintain, CloudHub delivers the benefits of true cloud-based integration.Read more about CloudHub
100% cloud based, digital app. development platform
RunMyProcess enables fast, connected business automation that transforms the way organizations work - mobilizing applications, automating processes, integrating systems and accelerating delivery. Read more about RunMyProcess
Microsoft-based process analysis & intelligence platform
Mavim is a Microsoft-based process analysis & intelligence platform which enables the visualization, alignment & prioritization of innovation initiatives by integrating 6 business & IT disciplines in 1 platform, including IT portfolio, application implementation, business process management, & more… Read more about Mavim
Software AG’s cloud-based Platform-as-a-Service (PaaS) suite addresses today’s business needs with unmatched speed, ease-of-use and full support for social and mobile collaboration. Subject matter experts and IT professionals alike across organizations can design and develop agile applications while easily integrating existing systems.Read more about Software AG Live
Unleash the Transformative Power of APIs and Integration
Jitterbit API integration platform enables companies to rapidly connect SaaS, on-premise and cloud applications and instantly infuse artificial intelligence into any business process. Read more about Jitterbit
Conversation platform for team collaboration & productivity
Glip is a cloud-based conversation platform designed for teams to plan, share, and organize work tasks. Text and video chat features facilitate communication between team members whilst file sharing and collaborative task management encourage efficiency and productivity within teams.Read more about Glip
Agility begins with the world's most flexible enterprise bus
An enterprise service bus is an important foundation layer for companies looking to use the principles of SOA to unlock the value of existing systems and applications and add new ones for flexibility and agility. When deployed as an ESB, the Mule Runtime engine performs data and application integration across legacy systems and SaaS applications, an… Read more about Mule ESBd offers the full capabilities of Anypoint Platform power of API-led connectivity.
With simplified development model and lightweight architecture, programmers can be productive in minutes, easily creating and integrating applications and services. The Mule runtime engine of Anypoint Platform takes the complexity out of integration, enabling developers to easily build high-performance, multi-protocol interactions between heterogeneous systems and services, both on premise and in the cloud.
Low-code BPM / RAD platform for Microsoft SharePoint
WEBCON BPS is a low-code BPM Rapid Application Development platform for Microsoft SharePoint for process automation that enables rapid deliverly and management of business applications. The WEBCON BPM software allows you to create workflows and forms without coding.Read more about WEBCON BPS
Elementool Help Desk is a web-based Help Desk that allows your team to track issues/tickets collaboratively with a competitive, easy-to-use application that integrates well with existing systems, while saving you time and money.
Help Desk's robust incident life cycle management allows you to track customer inquiries, prioritize, assign calls to t… Read more about Elementool Help Deskeam members, and generate reports. Help Desk contains everything needed to track and resolve all aspects of your customer support.
With Help Desk, you can place a knowledge base search box on your website to allow your customers and team members to get immediate access to answers about your products, company or any other issue. In addition, Help Desk generates an HTML form to place on your website which enables customers, team members and others to submit issues to your account, directly from your website-without the need to login to your account on Elementool’s website.
See why companies like Motorola, BP, and Best Buy are using Help Desk.
Unified management tool for customer service conversations
Dimelo best suited for companies with a minimum of 100 employees.
Dimelo, a RingCentral company is a unified platform for customer service teams to manage all digital customer care channels and conversations, including email, social networks, chat, and mobile, through a single platform… Read more about Dimelo
Meet your customers’ and company's information needs
Answerbase is a knowledge management platform for customer support and e-commerce, allowing users to ask questions, receive quality answers, and browse relevant content and articles to meet their demand for information about your products and services.Read more about Answerbase
KnowledgeOwl is knowledge management and documentation software used to create knowledge bases. It allows you to create and share online manuals, handbooks, help pages, user guides, software documentation and more. It makes it fast and easy to create online portals, manuals, and help sites for customers and employees alike.Read more about KnowledgeOwl Save time and money by sharing knowledge and information.
Our knowledge base software can be used to create internal company knowledge bases as well as to create self-service portals for your customers. Help your customers to help themselves by creating online FAQs, as well as technical software documentation, user manuals, guides and brochures. Employee training manuals and company handbooks can also be created making the employee onboarding process more streamlined.
Odoo CRM allows sales teams to keep track of their top leads and opportunities. Users can personalize their sales cycle, take control of their statistics, forecasts and create marketing campaign automation to increase their sales performance. Read more about Odoo CRM
ActiveConversion systematically helps companies expand into new markets and mature in existing ones with our unique combination of software & services that help you generate, manage, and convert sales opportunities. Read more about ActiveConversion
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At GetApp, our comprehensive software listings, verified user reviews, product comparison pages, articles and AppFinder, our assistive tool, will empower you to make confident and well-informed purchase decisions.
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