SpinOffice Reviews

With SpinOffice I can better organize my daily work. I have all the information relating to my customers simply one click away! Files, emails, appointments, tasks, etc. Everything excellently organised.

I would like direct integration with WhatsApp, an application often used by my customers. But I'm sure it will be added by the development team soon!

Hi Luca, Thank you very much for your review. We do have an integration with WhatsApp Business, via the MessageBird platform. I will send you the integration details!

Easy to implement, easy to use, continuous development, very good support.

App on telephone works a bit clumsy.....

Thank you for your review, Hans. We are working on a major update to the mobile app. We expect to launch it within four to six weeks.

Email integration for multiple accounts, calendar is second.

I think there should be a language selector so that "Naam", "telephoon", and "bedrijfsnaam" could appear in English. There are some odd UI quirks, such as the inability to select the contents of some fields by double clicking

Thanks for your review, Sherman! We have resolved the untranslated items.

We chose this software as we needed a central repository of all email contacts with customers / prospects / suppliers and staff that was accessible to all users. We are a small staff that needs access to the history of correspondence.

As we are in a timezone very different from Europe we sometimes wait a day for support email responses.

The way it links everything together! So simple to find anything, your emails all in one pace, along with your contacts, your tasks, a gorgeous Kanban board for planning your time. All in all its fa bulls!

In general no. The software works just as it says on the box. I would like the IOS applications to be a little more refined perhaps, but that's not a major when you have a brilliant application like this on the Mac.

Thanks, Paul!

The system is easy to use and somewhat intuitive to learn.

Spinoffice have big limitation in a typical BtoB type of sales. Its not possible to organize contacts in more than one level up. The only way around this is to make a normal relation between them, but if you have many contacts this will become very unorganized. Also when I said I will stop using it there is no way to transfer data to a new system, and the system turn very slow if you want to maintain the data acquired into Spinoffice. The only way is to manually transfer the data, in 2019???? Not satisfactory and dangerous for most businesses.

I like the fact that you can customise the fields to make them relevant to our needs. Integrated SMS is very useful for texting simple confirmation messages, and the mail merge is very simple, with user templates very easy to set up. The calendar function allows us to book and easily view delegates for our training courses. Also, the viewing screens are very clean and clear , and we have the system set up so that delegates, contacts, suppliers etc screens are different colours - a small detail but a nice touch.

The reports are perfectly usable but the column titles don't always replicate the user-defined fields. It's not a huge issue as we know what the data in each column means.

As the title shows, the simplicity is my personal favorite. By just look and feel it's so easy to start and go forward from there on.

Not sure yet because I just started, mail synchronization was a little challenge but easily solved with a quick reaction from the helpdesk....

Thank you for your review!

It was easy to set up. It had a place to include process notes on clients, even photos. Each client was really a snap to set up. I got my entire CRM up and running in a few hours. There are a LOT of features that we are not using presently, which may make our work easier in the future as we grow. Meanwhile, those features do not stand in the way of our current usage.

None. I could not be happier. They are committed to success.

Thank you for your feedback, Richard!

Once we understood the structure of SpinOffice, it proved to be highly simple to use. Contact management, task management, document management are all very simple. Data is easy to find, and sharing it all across one's team is the best value of this solution.

The calendar option isn't as simple to use as the rest of the SpinOffice platform, and there is no Android based App yet.

Thank you! We have launched the Android version of the app last week. Please checkt the Google Play store.

It's customisable so we were able to take the basic product and make its fields and functions fit our business needs. It has integrated email, SMS and letters and we were able to build our own letter templates and a simple mail merge function pulls all of the key information into the letters which saves us time and effort. For us as a small training company it fits our needs perfectly and we can adapt it as we go along. We can also create separate client types such as customers, suppliers etc and have them distinct from each other within the system and, if we do have issues, the customer support has always been quick and effective.

It is simple to use, but once you have changed the names of the fields they don't always show under their new names when selecting those fields to run reports. This is minor as familiarity helps adjustment but initially it was an issue.

Thank you for sharing your experiences!

Very easy to use, logic, cheep per year,

I think the system is optimal for business, I dont need more

Thank you, Michael!

When I was shopping for a CRM I found that many of them have way too many features, and they are trying to be all things to all people. But once you get the software set up and running, you're not likely to use all of the bells and whistles. SpinOffice is simple, powerful and stable, and that's what I like about it. It does exactly what it says it will do without having to wade through archaic layers of menus and abstract features. And to date, I have had zero hours of downtime due to software issues.

The general workflow can take some getting used to. It's very simple once you understand how the software is laid out, but it can take some adjustment to get "in the groove."

Thank you for your review, Mike!

Easy to use. Importing and organizing data is simple. I use it for call management and email marketing and it's ideally suited for that. Once I understood the thinking behind the structure I have been able to adapt it for a variety of projects.

Interface can be a little confusing, mostly because the software was developed in Europe and not the US so things like addresses don't always translate. Would love it if there were an easier way to create subgroups or specific data sets.

- connection between emails and contacts in the database - a dynamic dashboard for each contact person - an archive that contains all communication and history

- it needs an internet connection continuously - some screens are not intuitive - there's no Android app available yet

Thank you for the kind words, Erik!

Ondersteuning van [gevoelige inhoud verborgen] en de beschikbaarheid.

Sommige functies werken (nog) niet helemaal.

Bedankt voor je review, Frans!

groot gebruiksgemak, klanten en dossiers gemakkelijk aan te maken. Mail is goed geintegreerd

urenregistratie gaat niet automatisch, kan geen print maken van klantdossier

De relatie is het uitgangspunt. Dat is voor ons de enige manier om orde te scheppen in de haos

Import en export adressen vanuit Apple contacten

Bedankt voor je review, Rene!

Integratie met mail, flexibel in relatiebeheer, mogelijkheid tot aanleggen van dossiers per klant/contact.

Geen. Als ik wel eens iets niet weet of snap regelen ze dat altijd snel

Erik, bedankt voor je beoordeling!

Een fijne, toegankelijke en persoonlijke helpdesk. De basis zit goed in elkaar, geen onnodige franje en alles is op het juiste niveau goed te structuren.

Het mappensysteem is wat minder flexibel.

Bedankt voor je beoordeling, Nicole!

Alle informatie altijd bij elkaar en makkelijk terug te vinden, zowel op laptop als op telefoon. Je hoeft je werkwijze niet aan te passen aan het programma, het programma volgt altijd de manier waarop je werkt. En als je dan eens niet weet waar een functie zit staat er altijd iemand voor je klaar om je heel persoonlijk weer op weg te helpen. Tenslotte is het programma heel stabiel, geen storingen of haperingen.

Enige nadeel is dat er een kleine vertraging zit in de mailberichten. Dus moet iets langer wachten voor een mailbericht binnen is.

Hartelijk dank voor je positieve review, Hanneke!

Makkelijk, overzichtelijk gebruiksvriendelijkBen er zeer tevreden over. gebruik het nu ruim 2 jaar en ben laaiend enthousiast. alle gegevens direct in de digitale dossiers, mail afspraak taak. Ook extra documenten kunnen worden geïmporteerd. Voldoet geheel aan de verwachting, dit is wat een CRM programma moet zijn.

Als het kan spellingcontrole in het mail programma (kan ook liggen aan mijn typevaardigheid)

Bedankt voor jouw review, Willie!

Al 18 jaar maken wij gebruik van SpinOffice. Met gemak vind ik mailtjes uit deze periode terug evenals adviezen, offertes en facturen. Altijd overzicht op uitstaande taken, mails en afspraken. Ik zou niet meer zonder spinoffice kunnen!!

Ik kan geen minpunten verzinnen..........

Bedankt voor jouw positieve review, Marco!

Wij hebben een centrale plek waar alles van de desbetreffende klant gekoppeld wordt. Verder vind een teamlid het ook handig betreft notities mogelijkheden. En de koppeling van ons app met spinoffice.

Wanneer je van andere features gebruik wil maken, dien je voor alles extra te betalen. Je kan niet met alle progamma’s koppelen. De app op je telefoon werkt prima, maar duurt een paar seconde om te openen.

Bedankt voor je review, Lushena!

Le point fort de SpinOffice est sans nul doute, le suivi des relations avec nos clients : mails, projet, agenda ... toute nouvelle information est immédiatement affectée à notre client. Notre temps de réponse Nous transportons des passagers chaque jours, grâce à SpinOffice nous avons la possibilité de faire de ces passagers d'un jour nos clients de demain.

A part le fait de devoir toujours être connecté pour utiliser SpinOffice, je ne vois pas d'autres points faibles.

Thank you, Zaki!