Springboard Retail Features List

Springboard Retail

POS and Retail Management Solution

4.58/5 (59 reviews)

Springboard Retail Feature Summary

  • Intuitive Mobile Point of Sale
  • Integrate with top retail technology
  • Real-time company insights
  • Customer history to make smarter suggestions
  • Real-time retail inventory management
  • Easily create and save the reports you need
  • Real-time reporting
  • Stay on top of sales whenever, wherever
  • Build purchase orders that suit you
  • Smoothly enforce accuracy when shipments are received
  • Reward loyal customers, keep them coming back
  • Access key customer data from the POS to sell smarter
  • Segment customers based on spend, location and more
  • Track inventory across all channels in real-time

Customer Management Feature Comparison

Most popular features of all Customer Management apps

API (273 other apps)
Activity Dashboard (136 other apps)
Activity Tracking (95 other apps)
Automatic Notifications (132 other apps)
Automatic Reminders (128 other apps)
CRM Integration (93 other apps)
Calendar Management (125 other apps)
Contact Database (96 other apps)
Custom Fields (102 other apps)
Customer Database (103 other apps)
Customizable Branding (126 other apps)
Customizable Reporting (110 other apps)
Customizable Templates (107 other apps)
Data Import/Export (124 other apps)
Electronic Payments (99 other apps)
Email Integration (122 other apps)
Mobile Integration (100 other apps)
Reporting & Statistics (122 other apps)
Social Media Integration (112 other apps)
Third Party Integration (134 other apps)

Springboard Retail Feature Reviews

25 reviewers had the following to say about Springboard Retail's features:

Seth Goff

Great product, even better company

2018-03-05

I consider it a great decision on our part to go with Springboard Retail. While I am able to list some areas of opportunities for them, it is very reassuring to know that they constantly strive to improve their software based on client input. They actually really listen to feedback and many times act on it quickly if other clients can benefit from the change. This is refreshing. In my opinion, it would be challenging to find a better value or partnership on the market.

Pros

Ease of use - intuitive nature Support team - always feel as if we are partners working together Dynamic Reporting Easy to customize certain fields to fit business needs Real-time reporting and sales sales metrics Mobility - using ipads within the stores, viewing results via smartphone Integration - happy with the timeline, support, and ease Training - very easy to train on this software, love the training mode Knowledge base - this is such a big plus.

Cons

Outside of software- although Springboard Retail is focusing on their core competencies, I do wish the following was available within the software and not through third parties: Time clock feature Loyalty/VIP Customer feature Integrated payment - we use Clover and integrate

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Software Advice
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Darren Sao

DLM Supply

2016-11-22

They have listened to some of our feature requests and I have noticed a couple of them were implemented on the following system update (which they also do frequently).

Pros

Reports are entirely customizable and there are several metrics to choose from.

Cons

I wish the item management integrated more seemlessly to our Shopify site, but i think this is nitpicking a bit since most of the other POS systems don't even offer any integration.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering Springboard Retail

We signed up for the advanced startup package which included 8 hours of dedicated training hours. I think we used about 2 of those hours... If you have good experience with other POS systems then you can probably pick things up pretty quickly. And again the customer service is very good so they can help you out. But I will give the caveat that the 2 of us had 25 years of retail experience between us including order/item management and reporting which is probably something that would require a large portion of those training hours.

Source: Software Advice
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Ashley Breski

Springboard Retail works for Wholesale Companies, too

2017-01-20

Since everything is in the cloud, we have access to this information anywhere and anytime, even on a mobile phone with the app.

Pros

Manage inventory, run reports, invoice and credits, manage consignments -- everything is all in one program. It's mobile and in the cloud so we have access anywhere and anytime.

Cons

Quickbooks integration not the best, but works with a little effort.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10

Recommendations to others considering Springboard Retail

Works for wholesale companies, as well.

Source: Capterra
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Priom Rashid

Great to be on board

2017-02-22

Pros

-user friendliness -user interference -customer support -reporting -two way integration with BigCommerce promised to be coming soon

Cons

The only negative feedback I can give now is that Springboard does not have an employee time clock tracking.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Software Advice
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Matthew Rossetti

Website Designer

2017-04-20

Two-way integration with E-commerce platform is really what sold us on Springboard.

Pros

I love that the system is so user-friendly! The reporting on this pos really helps the buyers anticipate what to buy for the next season.

Cons

Better communication and management needed on the migration team as well as the training team.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Software Advice
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Morgan Lashley

Fantastic retail software for our 5-store retail chain

2014-06-26

Pros

It is extremely user-friendly and very easy to train new staff on. The reporting features have helped us tremendously with customer service and satisfaction.

Cons

We are working towards a way to integrate our gift card system, and we would really like an easy way to transfer inventory built in.

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend

10/10

Recommendations to others considering Springboard Retail

Test it in your stores. We tested several software programs before going with Springboard (after a really terrible experience with another POS software system), and our employees have raved about how simple and functional it is. It was an easy decision to go with Springboard.

Source: Software Advice
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Clay Slaughter

Advanced Reporting and Ecommerce Integration

2017-01-13

Finally, Springboard's integration with Shopify has allowed us to launch and grow an ecommerce business and sync our online and physical store inventories.

Pros

Reporting and cloud based connectivity

Cons

Customer service agents sometimes struggle to understand problems of a more technical nature

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
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Theresa Johnson

Springbroad is the best system for fashion retailers

2016-04-05

Pros

As a fashion retailer that has been around for over 20 years, we needed a system that helps us manage our inventory, vendors and customers. Plus they have awesome support.

Cons

Nothing much. Integration with with Shopify (for e-commerce) is still evolving.

Rating breakdown

Ease of use
Features
Customer support

Time used: 6-12 months

Likelihood to recommend

10/10

Recommendations to others considering Springboard Retail

Look for clients that are similar to you are and call them.

Source: Software Advice
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Kelly Regier

Fantastic

2017-12-04

Pros

Great inventory tracking and reports, nice smooth checkout process, convenient daily dashboard, constant improvements

Cons

Very few of the customer support technicians know what they are doing

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Software Advice
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Caroline Armstrong

Wonderful!

2014-06-26

Pros

I love how user-friendly it is!

Cons

Also, I wish that it would integrate more easily.

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend

10/10

Recommendations to others considering Springboard Retail

The shift planner is very easy to use, but still make sure you go through a training program!

Source: Software Advice
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Katie Sanford

Amazing Customer Service and Support

2017-01-13

Overall, the software just makes SENSE to a lay person - it's clear that the person who designed it is in retail!

Pros

User friendly, Great reporting

Cons

Exports to PDF are not the most clear, bugs in software happen occasionally

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10

Recommendations to others considering Springboard Retail

If you want great reporting, this is your tool.

Source: Capterra
Helpful?   Yes   No
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Carlos A. Lopez

Springboard Retail is great and reliable point-of-sale solution for small and multisite businesses

2016-04-06

The interface is not only simple to use, but also easy to learn.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
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Katie Sanford

Incredible System

2015-07-30

Pros

In the past, I would run a report on performance and invariably another question would come up while I was reviewing that report - In RICS I would have to go back and rerun another report (5 mins) - with Springboard I can slice the data any way I want in a matter of seconds.

Cons

Every complaint I have has been addressed - occasionally I will request a feature or a metric (Inventory Turn!)

Rating breakdown

Ease of use
Features
Customer support

Time used: Less than 6 months

Likelihood to recommend

10/10

Recommendations to others considering Springboard Retail

I would highly suggest sticking with a cloud based system - make sure you are not paying for things you don't need (with Springboard you are not) and also make sure the metrics are going to match your industry (they are pretty generic, but Springboard is really helpful for clothing/shoes) One of the things that frustrated me about the old company I was using - and was eventually the straw that made me leave was customer service. I felt my concerns were not being addressed and it upset me to think that no one cared that I was having issues with the performance of the software my business really depended on. Take some time talking to the team behind the software - before I signed on I had lots of conversations with the springboard team who talked with me for a VERY long time addressing all my concerns - it was so nice to see that the energy and dedication Springboard put into SALES was almost exceeded by their customer service team.

Source: Software Advice
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Michelle McNeilly

Exceptional Customer Service

2017-10-21

Overall, I'm extremely pleased

Pros

It is very easy to use and the customer service is excellent.

Cons

I find running reports and programming promotions a challenge.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Software Advice
Helpful?   Yes   No
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John Reese

Springboard Retail software

2016-12-06

This software has been the easiest to learn and the report capabilities are amazing.

Pros

Ease of use and reporting

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10

Recommendations to others considering Springboard Retail

Definitely consider if you are looking for a new POS system.

Source: Software Advice
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Xiorelis Cox

Good system for small retailers

2017-01-20

I am happy with the service provided, customer service responds very fast, the reporting part of the system is great and very friendly to use.

Pros

Reports Easy to use I can access from any computer anywhere I go Great customer service

Cons

Hardware options are limited

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
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David Facenda

Over Promise & Under Deliver

2016-10-05

I was initially told I would be able to use all my same equipment that I used with a previous point of sale system, later that turned out to not be the case & at considerable cost. Importing the product seemed to be an extraordinary challenge for them as well, even though they said they switched customers from my previous point of sale to theirs, "all the time."

Pros

It's easy for my seasonal employees to use, but not remarkably more or less than any other POS.

Cons

Springboard Retail is a powerful, cloud POS software and retail management platform designed to help you sell more, smarter."

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

0/10

Recommendations to others considering Springboard Retail

Do some serious research & get everything in writing. I would advise looking around.

Source: Software Advice
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Alex Nielsen

Simple to use, surprisingly sophisticated, and scalable

2015-01-14

Pros

The product is incredibly flexible, allowing for custom fields on a slew of records (items, customers, purchase orders, etc).

Cons

We have also had a few (very few) issues with credit card processing, but those issues have been due to problems with the processor, not Springboard itself. This is a problem that is not unique to Springboard. Always have some kind of a back-up system in place for internet and credit card processing! Also, just know going into it that Springboard is not a hardware or network provider. They have a recommended hardware stack, and if you stick to it, they can generally assist in troubleshooting if necessary. I strongly recommend having a local resource for networking and hardware configuration. That's not to say Springboard doesn't know what they are doing, but some issues need to have boots on the ground.

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend

10/10

Recommendations to others considering Springboard Retail

Get a test run; they have a free trial that includes some dummy data. Or, you can try the solution from top to bottom for 30 days. This is a cloud-based system. That means you must have a reliable internet connection. Buy a router that can fall back to one of those USB 3G sticks from a cellular provider (SonicWall TZ200 is what we use. It's well worth the price for the peace of mind, but it's not for the faint of heart; hire a professional to install and configure it). That has saved us several times since our internet providers go down at least quarterly. Jumping to geek speak for a second: if you go the route of the Star TSP100 printers over ethernet, take the time to configure them to have static IP addresses. This will make setup and ongoing performance much better. As a last tip, you can use any iPad format with any supported iPad case. We went with the Ergotron Neo-Flex Desk Mount Tablet Arm, which clamps onto our checkout counters and can go up, down, and swivel around. We preferred this over the recommended Heckler stand.

Source: Software Advice
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Wendy Lombardo

Overall very satisfied.

2016-10-14

Reporting features help me analyze business better. Dashboard gives an overview of all info I need on a daily basis.

Pros

Customer service. Web based, allows access anywhere.

Cons

Extra monthly charge for using POS on an iPad even if I use it for just 1 day. Not cheap, but worth the price.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10

Recommendations to others considering Springboard Retail

If you have a sizable small business that requires detailed reporting, gift card services, automated sales, storing of customer data with import and export features and more... this is the only system to use. If you have a very simple small business with only a few products and do not need all of these features you may be able to find a cheaper solution.

Source: Software Advice
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Caroline King

Excellent experience with Springboard Retail

2014-07-10

Pros

I also love that it is a multi-store product, so all six of our stores can be logged in and checking out customers at once.

Cons

The product is so easy to use, and I love the reporting that it offers.

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend

10/10

Recommendations to others considering Springboard Retail

Go with Springboard! It solved so many of our issues, and the reporting is awesome!

Source: Software Advice
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Sarah Berrard

It has been a complete game changer as an off site owner

2015-12-15

Pros

Ease of use and amount of data you can look at in real time

Cons

Nothing to report there isn't anything bad to say.

Rating breakdown

Ease of use
Features
Customer support

Time used: Less than 6 months

Likelihood to recommend

10/10

Recommendations to others considering Springboard Retail

Do the webinar and you will be blown away. It is like you are in the driver seat and getting to see all the amazing tools to improve sales and know what your employees are trying to move in your store. IE.. only pushing discount things or offering full price merchandise and adding in sale merchandise.

Source: Software Advice
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Luanne Pigford

Great Software for Retail Stores

2017-01-16

This is a great software for a retail store. It is wonderful if you have multiple locations. Love being able to check the status of the stores from anywhere.

Pros

Easy to use, love the reporting, love that it is cloud based.

Cons

Sometimes struggle to create reports but that is probably more operator error.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering Springboard Retail

Great company to work with they listen and try to make changes that are needed

Source: Capterra
Helpful?   Yes   No
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Mike Wuellner

9,000 SKU's and 30 days to make the change - DONE!

2017-10-09

I was truly stunned at how easy it went - I am a realist and just knew we'd come up against something that would stand in our way.

Pros

Rock solid and reliable importing/exporting.

Cons

I would like US based phone support but they actually manage the chat support surprisingly well. We've not been left hanging yet and we've not stumped them, so I am not feeling to bad about it - as long as they keep up as the demand increases, which I am sure it will.

Rating breakdown

Ease of use
Features

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Software Advice
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Jennifer Jansen

Shopify is easy!

2017-01-18

It was a breeze to import vendors, stock and customer lists.

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No
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Michael Ankrom

Review time

2014-12-23

Pros

The ease of it and accessibility of it are the best. It works well for us.

Cons

Nothing so far to report, I have had a good experience thus far.

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend

5/10

Recommendations to others considering Springboard Retail

Make sure you are catering to and meeting the ever changing needs of your customer base.

Source: Software Advice
Helpful?   Yes   No
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