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Square Appointments vs FieldRoutes Comparison

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Overview

Category Leaders

Square Appointments is the all-in-one point of sale for booking, payments, and team management. We handle the admin while...

Finally, a field service software solution that makes life easier and delivers all the features you need without all the...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

ic-pricetag

No pricing info

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

199

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.4

152

5

4

3

2

1

100

27

19

0

6

  • Value for money
  • Ease of use
  • Features
  • Customer support
91%
would recommend this app

4.3

164

5

4

3

2

1

93

48

14

3

6

  • Value for money
  • Ease of use
  • Features
  • Customer support
91%
would recommend this app

Pros

It’s amazing to have your days in one place. Square sends out reminders and confirmations which is amazing.
We liked that it tied into Square and we wanted to keep everything inside of unified platform. We also like clean layout.
I have a wonderful time using square and I recommend it to everyone I know that’s in business.

Pros

I like the ease of pestroutes it makes things very easy and streamlined. The integrated review system is great and lets us get the instant feedback we need.
It’s very good and positive. It’s simple, communications with our customers and techs simultaneously.
The best word I have for PestRoutes effect on our business is "streamlined. We are more efficient at the daily tasks which frees up time for the important work of networking to build our business.

Cons

Square has no emergency procedures. I was just told Monday morning that the initial complaint was not entered correctly and no one has even looked at our issue yet.
I hate having to login with my email and password over and over.
The calendar is not functional at all. There is no calendar in the app either (computer only) so our techs in the field cannot use it.

Cons

Reporting numbers through pestroutes is horrific. Managing profiles for different areas messed up our numbers for the year, and now Pestroutes is calling us out on “fudging our numbers.
Customer service is awful. They charge alot for a single backup of your data.
Then I have to go back to techroutes to finish the service. I am very frustrated with this new app.
  • Vendor responds to reviews
  • Last reviewa month ago
  • Vendor responds to reviews
  • Last review16 days ago

Key features

  • Total features84
  • API
  • Access Controls/Permissions
  • Accounting Integration
  • Activity Dashboard
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Automated Scheduling
  • Availability Management
  • Barcode / Ticket Scanning
  • Billing & Invoicing
  • Booking Management
  • Booking Notes
  • Booth Rental Management
  • Calendar Management
  • Calendar Sync
  • Calendar/Reminder System
  • Class Management
  • Class Scheduling
  • Client Database
  • Client Management
  • Client Portal
  • Client Profiles
  • Commission Management
  • Confirmation/Reminders
  • Contract/License Management
  • Credit Card Processing
  • Customer Database
  • Customer History
  • Customer Mobile App
  • Customer Portal
  • Customer Support
  • Customer Surveys
  • Customizable Branding
  • Customizable Templates
  • Data Import/Export
  • Digital Signature
  • Dispatch Management
  • Drag & Drop
  • EMR/EHR
  • Electronic Payments
  • Electronic Signature
  • Email Management
  • Email Marketing
  • Email Reminders
  • Employee Management
  • Employee Scheduling
  • Estimating
  • Facility Scheduling
  • Faculty/Staff Management
  • Fleet Management
  • For Lawn Care
  • For Medical Spas
  • For Salons and Spas
  • Geographic Maps
  • Gift Card Management
  • Inventory Management
  • Invoice Management
  • Job Scheduling
  • Loyalty Program
  • Marketing Automation
  • Membership Management
  • Mobile Access
  • Mobile Alerts
  • Mobile App
  • Mobile Grooming
  • Mobile Signature Capture
  • Multi-Location
  • No-Show Tracking
  • On Call Scheduling
  • Online Booking
  • Online Payments
  • Online Registration
  • Patient Management
  • Patient Records Management
  • Payment Processing
  • Payroll & Commissions
  • Payroll Management
  • Pest Activity Tracking
  • Pesticide Usage Tracking
  • Physician Management
  • Point of Sale (POS)
  • Progress Notes
  • Property Layouts
  • Quotes/Estimates
  • Rate Management
  • Real Time Data
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Scheduling
  • Real-time Updates
  • Recurring Appointments
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Rescheduling
  • Room Booking
  • Route Optimization
  • Routing
  • SMS Messaging
  • SMS Reminders
  • SOAP notes
  • Scheduling
  • Service Catalog
  • Staff Management
  • Third Party Integrations
  • Timesheet Management
  • Transaction History
  • Treatment Planning
  • Website Integration
  • eCommerce Management
  • Total features41
  • API
  • Access Controls/Permissions
  • Accounting Integration
  • Activity Dashboard
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Automated Scheduling
  • Availability Management
  • Barcode / Ticket Scanning
  • Billing & Invoicing
  • Booking Management
  • Booking Notes
  • Booth Rental Management
  • Calendar Management
  • Calendar Sync
  • Calendar/Reminder System
  • Class Management
  • Class Scheduling
  • Client Database
  • Client Management
  • Client Portal
  • Client Profiles
  • Commission Management
  • Confirmation/Reminders
  • Contract/License Management
  • Credit Card Processing
  • Customer Database
  • Customer History
  • Customer Mobile App
  • Customer Portal
  • Customer Support
  • Customer Surveys
  • Customizable Branding
  • Customizable Templates
  • Data Import/Export
  • Digital Signature
  • Dispatch Management
  • Drag & Drop
  • EMR/EHR
  • Electronic Payments
  • Electronic Signature
  • Email Management
  • Email Marketing
  • Email Reminders
  • Employee Management
  • Employee Scheduling
  • Estimating
  • Facility Scheduling
  • Faculty/Staff Management
  • Fleet Management
  • For Lawn Care
  • For Medical Spas
  • For Salons and Spas
  • Geographic Maps
  • Gift Card Management
  • Inventory Management
  • Invoice Management
  • Job Scheduling
  • Loyalty Program
  • Marketing Automation
  • Membership Management
  • Mobile Access
  • Mobile Alerts
  • Mobile App
  • Mobile Grooming
  • Mobile Signature Capture
  • Multi-Location
  • No-Show Tracking
  • On Call Scheduling
  • Online Booking
  • Online Payments
  • Online Registration
  • Patient Management
  • Patient Records Management
  • Payment Processing
  • Payroll & Commissions
  • Payroll Management
  • Pest Activity Tracking
  • Pesticide Usage Tracking
  • Physician Management
  • Point of Sale (POS)
  • Progress Notes
  • Property Layouts
  • Quotes/Estimates
  • Rate Management
  • Real Time Data
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Scheduling
  • Real-time Updates
  • Recurring Appointments
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Rescheduling
  • Room Booking
  • Route Optimization
  • Routing
  • SMS Messaging
  • SMS Reminders
  • SOAP notes
  • Scheduling
  • Service Catalog
  • Staff Management
  • Third Party Integrations
  • Timesheet Management
  • Transaction History
  • Treatment Planning
  • Website Integration
  • eCommerce Management

Integrations

  • Total integrations4
  • Constant Contact
  • Gmail
  • Google Analytics 360
  • Google Calendar
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Meta for Business
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twitter
  • WordPress
  • Xero
  • Zapier
  • Zendesk
  • Total integrations2
  • Constant Contact
  • Gmail
  • Google Analytics 360
  • Google Calendar
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Meta for Business
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twitter
  • WordPress
  • Xero
  • Zapier
  • Zendesk

User reviews that mention these apps

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

FieldRoutes logo

FieldRoutes

Field Routes

Reviewed a month ago

Overall field routes is as good of a service software as we have seen. Many features could be added to improve.

Pros

The monthly billing feature is the primary reason we utilize this software.

Cons

Scheduling in field routes is extremely cumbersome. Appointments get lost in the “ether” if you are not careful.

Vendor response

Thank you for your feedback, Isaac. We're happy to see that FieldRoutes software has made your billing process easier. We look forward to continuing to work with your business and growing together.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

Share this review:

FieldRoutes logo

FieldRoutes

There are definitely changes that could be made

Reviewed a month ago

It's been a bit of a headache to get it figured out, but overall it does help keep things running smoothly from the office. The workers using the mobile app have the most trouble.

Pros

I like being able to schedule appointments and then when completed, they make automatic invoices for me.

Cons

The time clock on the mobile app, as well as a lot about the app. I feel it should be more easily used like the website is. The reset for the "sent" feature on the invoices is frustrating because it throws things off. The fact of setting it up to quickbooks is a headache and next to impossible it seemed. A lot of it is done manually because the software doesn't organize things as well as I think it could.

Vendor response

Thank you for your review, Ashley. We're happy to see that the scheduling and automation that FieldRoutes provides has been helpful to you. Your comments regarding the mobile app and Quickbooks® integration will be passed along to our team.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

FieldRoutes logo

FieldRoutes

Scheduling Game Changer

Reviewed a month ago

Field routes saves us time, money, and allows us to be better prepared for each day. With the ability to save extensive customer notes, no details are lost and we are able to provide high-quality services to our customers.

Pros

Like any big change for a small business, switching to Field Routes was a large undertaking for our team. However, once we had things in place, it has helped us grow and succeed in ways we didn't think were possible. Working in a rural area, it is extremely helpful to be able to view and schedule appointments in a map view. We have saved hundreds of dollars in fuel costs, and we have helped our technicians be more productive. Realtime views of the technicians day has helped us to better schedule for their capabilities. There are many excellent reports that have helped us track and monitor our growth which has been both encouraging and challenging.

Cons

According to our technicians there are a few lags with the app software. Often the technicians will find error codes and not be able to complete their work. While this is a frustration, Field Routes has always responded to our concern quickly.

Vendor response

Abi, thank you for such a thorough review. We're happy to see that our scheduling capabilities have helped your business so much. We look forward to continuing to work with you to provide high-quality service to your customers.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

FieldRoutes logo

FieldRoutes

Helpful, but more left to be desired

Reviewed a month ago

The customer service has largely been responsive, kind, and they really do seem to care that we're able to be educated on how to use FieldRoutes as well as making sure we're in a position to being doing it correctly. The time it took us to implement was extremely frustrating - we signed on in mid/late January and didn't go live until June 15th of this year. And even when we did start, it felt like...

Pros

Routing, dispatching, and scheduling have been great. The real time data and tools on the dashboard are extremely helpful to see how productive your company is and how your business is doing on the top line.

Cons

We've had a pretty difficult time adjusting things that we need in order to report to clients and to counties on the work we do. This software feels often like we've fit a square peg in a round hole, but it works for us. The thing that is the most frustrating to me is how this software still seems totally built for pestcontrol businesses, and if you aren't in that category, you seem to have to make...

Vendor response

Brian, thank you for your detailed review. We are happy to see that the real-time data in the dashboard has been so helpful regarding your company's productivity. We will be passing along your comments about implementation and desired features to the respective teams. If you have additional questions, please do reach out to our Customer Service team as you successfully have in the past.