StarChapter Features List

StarChapter

Member-Friendly Association & Membership Management Software

4.56/5 (221 reviews)

StarChapter Feature Summary

  • Membership directory
  • Manage Member and Non-member Data
  • Track attendance
  • Import Membership Data
  • Send newsletters and surveys
  • Design Layouts
  • Sponsors & Ad Management
  • Payment and eCommerce
  • Website and Content Management
  • Contact Database
  • Email Templates
  • Financial Management
  • Invoices
  • Secure Login

StarChapter Features In Depth

Content Management

With StarChapter, organizations can choose from ten different layouts that can be customized by StarChapter’s in-house graphic designer based on color scheme, logo, branding, or national organization specifications. Each layout is suitable for the kind of features membership associations typically need on their website. To provide a good user experience, each layout features responsive web design, meaning it is optimized for whatever size and type of device you view the website on.

Behind this, is a built-in content management system (CMS) that is specifically tailored for non profits where you can easily upload newsletters, create events, and add member spotlights. This area of the admin panel is not just for written content, there is also the ability to place logos, manage ads from sponsors, and work with design and layout of each piece of content. You can edit different webpages and create new ones easily without previous knowledge of coding and website design.

Membership management

Boards change, members move on, and new members join. An issue any professional trade association or local chapter faces is keeping this member list up to date, and ensuring that all contact details are correct. Hosting an up-to-date member directory on the website is a main benefit of joining the organization in the first place, thjat’s why for volunteers to work off spreadsheets creates more problems than it solves.

With specific member access, every member can edit their own details, saving the webmaster (if you have one) valuable time. You can also manage non members, as well as create groups for different types of members, and easily search within these groups. StarChapter’s system updates the information in real time, meaning that any other part of the system that uses this information (such as email newsletters), will always have the most up-to-date details. Each chapter can also create customized fields, which they would like members to have to fill out.

Event registration and meeting management

Getting together in meetings is a huge source of revenues for any nonprofit organization. Some events are center around discussing issues, networking, welcoming new members, or interacting socially. It’s important that as many people show up to these meetings and events as possible. To create meetings, member organizations can choose from pre-built, industry-specific templates, or set up (or copy) templates of their own. Information about which groups of members to invite is pulled from the membership data, which is updated in real time. This way, event organizer can invite people based on their affiliated group, no need to copy and paste from excel or other systems.

Through the meeting feature, organizations can see the guest list, the fees collected, and group attendees according to members and guests. There are options to print badges, email attendees, create reports, process payments, manually add guest registrations, and track attendance at the entrance. Events and meetings are automatically removed from the site when they have already happened, ensuring your website is always up to date.

Email communications

To improve member engagement and grow your chapter, it’s important to regularly communicate with members between events or communicate announcements as they occur. This is an area where a lot of organizations struggle due to out-of-date information, poor branding, technical issues, and inability to manage their lists. StarChapter’s email manager lists all the different emails that have been sent in the past, with reports around how many have been opened or bounced. Each chapter can schedule emails and opt to send them on a recurring basis, for example your regular monthly email that keeps members informed on upcoming events. StarChapter also comes with industry-specific templates such as happy hour networking events, board get togethers, golf outing, and new member welcome days.

All emails are branded according to an organization’s logo and website, ensuring consistency and professionalism throughout all communication. Just as important as having the right email look and feel, is sending it to the right group of people. Integrated with the membership data, you can choose which group of people to send to, such as a people who have registered but are not members, or members who have registered but have yet paid for the event. There is also the ability to build a survey, for example one after an event in a timely manner, which you can filter only to send to attendees, as well as automate emails, such as welcoming new members when they join. The data for this comes from the central membership management portal and the meeting management area, making email creation very quick and easy.

Customer Management Feature Comparison

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Automatic Reminders (128 other apps)
CRM Integration (93 other apps)
Calendar Management (124 other apps)
Contact Database (96 other apps)
Custom Fields (101 other apps)
Customer Database (103 other apps)
Customizable Branding (125 other apps)
Customizable Reporting (110 other apps)
Customizable Templates (106 other apps)
Data Import/Export (124 other apps)
Electronic Payments (98 other apps)
Email Integration (122 other apps)
Mobile Integration (100 other apps)
Reporting & Statistics (122 other apps)
Social Media Integration (112 other apps)
Third Party Integration (133 other apps)

Competitor Feature Comparison

StarChapter Feature Reviews

25 reviewers had the following to say about StarChapter's features:

Aaron Stefanich

StarChapter meets the needs of our association.

2017-08-10

Pros

The member management capabilities make it easy for multiple users to add content and manage subscriptions.

Cons

The payment system integration is lacking in customization and detailed reporting.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Source: Capterra
Helpful?   Yes   No
Read more
Gaylen Michel

Perfect for Managing Volunteer Associations

2016-11-28

The integration was expertly handled, and we were made to feel like family.

Pros

Ease of managing membership with corporate imports. A built-in Forum and Blog.

Cons

Lots and lots to learn if you want to be the Administrator. However, that's actually one of the Pro's as well!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Debbie Reece

Easy to use and affordable

2017-08-10

Database information, reports are limited but its better than nothing, which is what we had before.

Pros

Ease of use, ability to get a nicely designed website, database membership list upload and event management.

Cons

Limited email design capacity and metrics, limited ability to make changes to live events to tickets- if you have a change you have to recreate the ticket- very frusturating, the newsletter and emails are very hard to update and send.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Celeste Ayers

Easy transition, quick learning curve for the tech savvy and beautiful end result

2017-08-10

Website design matches our association branding perfectly.

Pros

Works well with APICS branding, keeps tract of registrations and multiple logins.

Cons

Learning curve was steeper than expected for some of my team members. Some of them aren't as techy, so even searching for help presented challenges for them.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Nadia Groome

This software management system has saved our association TONS of time!

2017-08-10

Easier contact management and streamlining email, webpage, contacts, and payment processing all in one place.

Pros

I like that members are responsible for updating and renewing their own membership, it makes contact management and dues renewal a much easier and more efficient process.

Cons

Meeting & Newsletter design distorts in email.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Pearl Ford-Fyffe

Top of the line association management

2016-10-05

Star Chapter does it all for each of my chapters; membership management, event management, communications, online payments and reporting.

Pros

I like Star Chapter because it provides a comprehensive association management system that is effective, efficient, and affordable.

Cons

There are a few added features I have asked for and hope will be implemented in the near future, such as scheduling of email distributions based on specific dates and event invitations that include "Yes" and "No" buttons with tracking of member responses so they don't receive invitation reminders if they have already indicated they cannot attend an event.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering StarChapter

System administration is easy to learn. Training and tech support is excellent. The Star Chapter team is very responsive and helpful, quick to answer questions and helpful in offering solutions.

Source: Capterra
Helpful?   Yes   No
Read more
Danna Schacter

All the features we need in one place

2017-01-23

When there is something we can't figure out ourselves, we can look up how to solve our problem using the extensive tutorials and guides or contact the friendly and responsive help team.

Pros

Easy to use, lots of documentation to help you figure out how to make changes,

Cons

Guests that have registered for our events are listed as Attended automatically even before the event has taken place. it should just say "registered" or "paid" and then maybe during the event there should be an interface to check people in live to say if they attended or were a no-show. more ways to track event participation statistics and demographics.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Connie Adams

Verified Reviewer

Star Chapter - Customer Support

2016-09-19

I recently contacted their Customer Support team for several questions regarding registration waitlists, photo gallery sorting, etc.

Pros

Meeting setup, tracking, and ease to list/display on website.

Cons

Due to email verification feature recently added, and email formatting features, we have opted to use MailChimp to manage most email notifications.

Rating breakdown

Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

4/10
Source: GetApp
1 of 1 people found this review helpful
Helpful?   Yes   No
Read more
Stephanie Dodd

Great Product

2017-01-16

Although I wish it had a few more advanced features, especially for reporting, it's pros far outweigh any cons.

Pros

Ease of Use, Customer Service, Website

Cons

Pulling Reports and email coding is funky.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from Star Chapter


Stephanie thank you for taking the time to share your feedback. We are so happy to hear that our pros outweigh our cons. Thank you for the tip on advanced reporting features we will certainly look into it.

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Christien Glatz

It's a great tool for a small membership organization or chapter of a larger organization.

2015-08-24

Cons- website design templates are considered too 'basic' by many of our clients.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Melissa Yost

Helpful customer service, wish there were a few more features

2016-10-11

Kat and several of the customer service team were extremely helpful in the re-design of our chapter's website this summer.

Pros

That everything is available all in one place (meeting/event announcements and registrations, ability to pull analytic reports on the site, produce newsletters, and maintain the website).

Cons

There aren't nearly enough templates to choose from for the various communications we would like to send out.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

8/10

Recommendations to others considering StarChapter

Offer more template options and possibly other ways to share communications with our members.

Source: Capterra
Helpful?   Yes   No
Read more
Drew Grant

Chapter Webmaster

2016-11-04

Star heater has been a great integration for us.

Pros

Customer service is excellent and very helful

Cons

More user friendliness.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
William Elder

A new way to work as a Chapter Board

2016-10-05

From a user interface, beginning to use StarChapter is a little frustrating, but once you learn how it thinks, it becomes much easier.

Pros

Collaboration features: Calendar, Events, Payments, Membership all in one place.

Cons

Learning how the containers work.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Monthly

Likelihood to recommend

10/10

Recommendations to others considering StarChapter

Don't take training until you are ready to use the software.

Source: Capterra
Helpful?   Yes   No
Read more
Heidi Langer

Great Program

2017-01-16

The best feature of STAR Chapters is that it is all housed under one system and we don't have to have additional third party platforms all trying to work together - usually unsuccessfully.

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No

Response from Star Chapter


Heidi thank you for taking the time to share your feedback it is much appreciated.

Read more
Vincent Moulden

Excellent Software and Excellent Customer Service

2016-10-11

I recently became a board member of a local chapter and we were using Wordpress for our website and ConstantContact as our email database.

Pros

Having everything in one place.

Cons

Although I have found the system to be easy to use I fear people who may not have as much experience as I do may not.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

10/10

Recommendations to others considering StarChapter

Take the time to sit through the tutorials and webinars, it's well worth it. If you have a question it can more than likely be answered in the Knowledge Base but if you can't find the answer you can put in a support ticker and someone will reply quickly.

Source: Capterra
Helpful?   Yes   No
Read more
Scott Pfeifer

Verified Reviewer

Starchapter is great for small associations

2016-02-09

I am a one man shop--I have no support staff, so I need all the help I can get with the various tasks necessary to run my organization--membership tracking, communications, meeting registration, etc.

Pros

Great content management system.

Cons

Since it is template driven, customization is limited, but given the price, I can't imagine that could be possible without a greater cost.

Rating breakdown

Value for money
Ease of use
Customer support

Time used: 1-2 years

Source: GetApp
1 of 1 people found this review helpful
Helpful?   Yes   No
Read more
Alisha Praznik

Small Texas Association

2016-12-22

If your Association is small and doesn't need much in the way of tracking and display, CME, spreadsheet export, and more, Capterra will be a good solution.

Pros

The email communicating system.

Cons

The inability to have custom drop downs made (similar to the State drop-down) for large comprehensive lists - these need to be on both the front end - application and member profile editor as well as the admin member manager area.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

4/10

Recommendations to others considering StarChapter

This list is long. I only have previous experience to compare, but some functions of the system are really good, but others are difficult to manage. The overall view of the admin area is cumbersome and wordy and difficult to read. The inability to set defaults for admins, ex: I want to always view at least 50 or 100 members, viewing 5 members at a time doesn't help me and resetting it every-time is annoying. The same goes for dates. Our dates for member search start at1950, but our Association wasn't even established until 1985, that means every-time we need to search we have to change the dates. It's all just a bunch of extra steps and mismatching that make using the system difficult.

Source: Capterra
Helpful?   Yes   No
Read more
Josh Kurutz

StarChapter has done wonders for us, even if it's not 100% perfect

2015-01-19

Pros

It integrates almost all of our needs into one convenient platform.

Cons

With StarChapter and its payment partner, each ticket transaction is separate, and refunds or changes are troublesome.

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend

8/10

Recommendations to others considering StarChapter

Visit customer sites and compare features. When we were comparing options, no other vendor provided the breadth of services we needed for such a low cost. All others who met our needs were much more expensive.

Source: Software Advice
Helpful?   Yes   No
Read more
Matt Butterworth

Great service experience

2017-01-25

Our chapter was having some problems with the registration of an important event and in speaking with rep was extremely helpful and we were able to get the registration operating correctly. While on the phone, Rep was able to help us with a couple other tweaks to make our website more efficient.

Pros

Very easy to use: set-up meetings and tickets for events/programs

Cons

Would like wait list to automatically go through the list.

Rating breakdown

Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering StarChapter

Make sure that you get as many people in your organization knowledgeable about how to use the software.

Source: Capterra
Helpful?   Yes   No

Response from Star Chapter


Matt thank you for taking the time to share your feedback. It is much appreciated.

Read more
Lisa Guthrie

Good Selection for our Small Association

2016-01-06

The technical representative helped us through a lengthy transition process and was always reassuring that we would be able to bring all of our data and old website files together to make it work.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Eric Rodriguez

Has increase our productivity as a board.

2017-08-10

Automated features, centralized database, and communication from a single portal.

Pros

Has automated a lot of our day to day functions. Able to access from anywhere with an internet connection.

Cons

Does not allow for automated CPE certificates, otherwise I like all the functionality that the software has to offer.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
John Neureuter

Dana was great to work with.. we had a good timeline set and basically met that timeline.

2016-02-29

Can utilize other pages to figure out how to create new. Import of member data is extremely easy.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Maryhelen Pridham

Still Trying to Learn

2016-10-05

I was given a short training day and then started working on Star Chapter on my own and I found it difficult to get around and still have not found how to do a number of functions on it. I'm sure that it is there but even the help guide is not as helpful. I know this is user problems and not product problems.

Pros

the reports that I can get from it

Cons

Difficult to find areas to add information to. Help guide is not clear.

Rating breakdown

Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

5/10

Recommendations to others considering StarChapter

Maybe not having to re-login every time you go from one area to another

Source: Capterra
Helpful?   Yes   No
Read more
David Royal

Very Good Association Membership Website/Email Client

2016-04-11

They worked with our society headquarters and are now uploading a membership database update twice a day so that our membership database is always current.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Dawn Smith

Quick Responses Makes for a Happy Customer

2015-09-09

I use StarChapter for both reports and for service requests.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more