StarChapter Features

StarChapter

Member-Friendly Association & Membership Management Software

4.31/5 (487 reviews)

StarChapter Features In Depth

Content Management

With StarChapter, organizations can choose from ten different layouts that can be customized by StarChapter’s in-house graphic designer based on color scheme, logo, branding, or national organization specifications. Each layout is suitable for the kind of features membership associations typically need on their website. To provide a good user experience, each layout features responsive web design, meaning it is optimized for whatever size and type of device you view the website on.

Behind this, is a built-in content management system (CMS) that is specifically tailored for non profits where you can easily upload newsletters, create events, and add member spotlights. This area of the admin panel is not just for written content, there is also the ability to place logos, manage ads from sponsors, and work with design and layout of each piece of content. You can edit different webpages and create new ones easily without previous knowledge of coding and website design.

Membership management

Boards change, members move on, and new members join. An issue any professional trade association or local chapter faces is keeping this member list up to date, and ensuring that all contact details are correct. Hosting an up-to-date member directory on the website is a main benefit of joining the organization in the first place, thjat’s why for volunteers to work off spreadsheets creates more problems than it solves.

With specific member access, every member can edit their own details, saving the webmaster (if you have one) valuable time. You can also manage non members, as well as create groups for different types of members, and easily search within these groups. StarChapter’s system updates the information in real time, meaning that any other part of the system that uses this information (such as email newsletters), will always have the most up-to-date details. Each chapter can also create customized fields, which they would like members to have to fill out.

Event registration and meeting management

Getting together in meetings is a huge source of revenues for any nonprofit organization. Some events are center around discussing issues, networking, welcoming new members, or interacting socially. It’s important that as many people show up to these meetings and events as possible. To create meetings, member organizations can choose from pre-built, industry-specific templates, or set up (or copy) templates of their own. Information about which groups of members to invite is pulled from the membership data, which is updated in real time. This way, event organizer can invite people based on their affiliated group, no need to copy and paste from excel or other systems.

Through the meeting feature, organizations can see the guest list, the fees collected, and group attendees according to members and guests. There are options to print badges, email attendees, create reports, process payments, manually add guest registrations, and track attendance at the entrance. Events and meetings are automatically removed from the site when they have already happened, ensuring your website is always up to date.

Email communications

To improve member engagement and grow your chapter, it’s important to regularly communicate with members between events or communicate announcements as they occur. This is an area where a lot of organizations struggle due to out-of-date information, poor branding, technical issues, and inability to manage their lists. StarChapter’s email manager lists all the different emails that have been sent in the past, with reports around how many have been opened or bounced. Each chapter can schedule emails and opt to send them on a recurring basis, for example your regular monthly email that keeps members informed on upcoming events. StarChapter also comes with industry-specific templates such as happy hour networking events, board get togethers, golf outing, and new member welcome days.

All emails are branded according to an organization’s logo and website, ensuring consistency and professionalism throughout all communication. Just as important as having the right email look and feel, is sending it to the right group of people. Integrated with the membership data, you can choose which group of people to send to, such as a people who have registered but are not members, or members who have registered but have yet paid for the event. There is also the ability to build a survey, for example one after an event in a timely manner, which you can filter only to send to attendees, as well as automate emails, such as welcoming new members when they join. The data for this comes from the central membership management portal and the meeting management area, making email creation very quick and easy.

Competitor Feature Comparison

API
Accounting
Accounting Integration
Activity Tracking
Ad hoc Reporting
Alerts/Notifications
Application Management
Calendar Management
Chapter Management
Committee Management
Contact Database
Content Management
Credit Card Management
Credit Card Processing
Customizable Branding
Customizable Fields
Customizable Forms
Customizable Templates
Data Import/Export
Document Storage
Dues Management
Election Management
Electronic Payments
Email Distribution
Email Marketing
Email Tracking
Event Management
Financial Management
Forum / Discussion Board
Fundraising Management
Jobs Board
Meeting Management
Member Communication
Member Communities
Member Database
Member Directory
Member Portal
Member Types
Membership Management
Membership Renewals
Mobile Access
Monitoring
Payment Processing
Registration Management
SSL Security
Search/Filter
Website Management
Visit WebsiteCompare App
API
Accounting
Accounting Integration
Activity Tracking
Ad hoc Reporting
Alerts/Notifications
Application Management
Calendar Management
Chapter Management
Committee Management
Contact Database
Content Management
Credit Card Management
Credit Card Processing
Customizable Branding
Customizable Fields
Customizable Forms
Customizable Templates
Data Import/Export
Document Storage
Dues Management
Election Management
Electronic Payments
Email Distribution
Email Marketing
Email Tracking
Event Management
Financial Management
Forum / Discussion Board
Fundraising Management
Jobs Board
Meeting Management
Member Communication
Member Communities
Member Database
Member Directory
Member Portal
Member Types
Membership Management
Membership Renewals
Mobile Access
Monitoring
Payment Processing
Registration Management
SSL Security
Search/Filter
Website Management
Visit WebsiteCompare App
API
Accounting
Accounting Integration
Activity Tracking
Ad hoc Reporting
Alerts/Notifications
Application Management
Calendar Management
Chapter Management
Committee Management
Contact Database
Content Management
Credit Card Management
Credit Card Processing
Customizable Branding
Customizable Fields
Customizable Forms
Customizable Templates
Data Import/Export
Document Storage
Dues Management
Election Management
Electronic Payments
Email Distribution
Email Marketing
Email Tracking
Event Management
Financial Management
Forum / Discussion Board
Fundraising Management
Jobs Board
Meeting Management
Member Communication
Member Communities
Member Database
Member Directory
Member Portal
Member Types
Membership Management
Membership Renewals
Mobile Access
Monitoring
Payment Processing
Registration Management
SSL Security
Search/Filter
Website Management
Visit WebsiteCompare App

StarChapter Feature Reviews

25 reviewers had the following to say about StarChapter's features:

Debbie R.

Easy to use and affordable

2017-08-10

Database information, reports are limited but its better than nothing, which is what we had before.

Pros

Ease of use, ability to get a nicely designed website, database membership list upload and event management.

Cons

Limited email design capacity and metrics, limited ability to make changes to live events to tickets- if you have a change you have to recreate the ticket- very frusturating, the newsletter and emails are very hard to update and send.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Nadia G.

This software management system has saved our association TONS of time!

2017-08-10

Easier contact management and streamlining email, webpage, contacts, and payment processing all in one place.

Pros

I like that members are responsible for updating and renewing their own membership, it makes contact management and dues renewal a much easier and more efficient process.

Cons

Meeting & Newsletter design distorts in email.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Aaron S.

StarChapter meets the needs of our association.

2017-08-10

Pros

The member management capabilities make it easy for multiple users to add content and manage subscriptions.

Cons

The payment system integration is lacking in customization and detailed reporting.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Source: Capterra
Helpful?   Yes   No
Read more
Debbie R.

Great value and easy to use for chapter associations

2020-01-30

Over this time things have gotten much better and easier to use.

Pros

Its simple and has the website/database/financials/surveys/emails all in one.

Cons

The email system is not pretty and has too many templates hidden/buried to update.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Star Chapter


Thank you for your feedback, we are happy to announce that an update to the email functionality and templates will be available soon.

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Melissa Y.

Helpful customer service, wish there were a few more features

2016-10-11

Kat and several of the customer service team were extremely helpful in the re-design of our chapter's website this summer.

Pros

That everything is available all in one place (meeting/event announcements and registrations, ability to pull analytic reports on the site, produce newsletters, and maintain the website).

Cons

There aren't nearly enough templates to choose from for the various communications we would like to send out.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

8/10

Recommendations to others considering StarChapter

Offer more template options and possibly other ways to share communications with our members.

Source: Capterra
Helpful?   Yes   No
Read more
Kate C.

All Around Great Service at a Great Price

2019-07-30

The simple, straightforward design to our website allows our members and non-members to easily access information and register for our events at a fantastic price for a non-profit organization.

Pros

The ease of use that allows us to have a members only section on our website; the quick and straightforward set up and designs for each page on our site; the ability to adapt pages to include accessibility options for folks using screen readers or are hearing impaired.

Cons

The communication tool - we've been using Constant Contact for several years and we've found the flexibility both in e-list management and design that CC provides will keep us using that service over StarChapters.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Stephanie D.

Great Product

2017-01-16

Although I wish it had a few more advanced features, especially for reporting, it's pros far outweigh any cons.

Pros

Ease of Use, Customer Service, Website

Cons

Pulling Reports and email coding is funky.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from Star Chapter


Stephanie thank you for taking the time to share your feedback. We are so happy to hear that our pros outweigh our cons. Thank you for the tip on advanced reporting features we will certainly look into it.

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Lee W.

Star Chapter

2018-10-17

Pros

Templates for newsletters. Survey functionality.

Cons

Lack of design capabilities.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Marci P.

Review of StarChapter

2020-01-30

We would like to request additional training time, at no additional cost, to set up e-marketing templates and learn how to distribute the e-marketing announcements, to learn how to set up events/registration and to run reports from that event please, thank you."

Pros

It provides all features/tasks in one software. Reports providing attendance, profits etc.

Cons

There's numerous steps to completing a task, revisions of different kinds are not in the same screens where things were created, all pages look the same no matter what category is being used (no color coding, no differentiation for easier learning), and a serious lack of graphics.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Occasionally

Likelihood to recommend

5/10
Source: Capterra
Helpful?   Yes   No

Response from Star Chapter


Thank you for your review. I'm sorry to hear you had such a frustrating experience, but I really appreciate you bringing this issue to our attention. Please let us know when you are available for a call to further discuss your feedback.

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Jennifer S.

Ease of use

2018-07-18

Great way to communicate information to our members

Pros

Easy to configure and show others how to use the software.

Cons

We had continuous challenges with the Integration with third party vendor.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Monthly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Cindy H.

StarChapter Review

2021-01-12

Pros

The features I like best about StarChapter are: ease of administration, swiftness of launch, good value for your money. It's great for smaller associations.

Cons

Reporting is what I like least about StarChapter.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from Star Chapter


Thank you for your feedback, we really appreciate it as it helps us improve our product. We are sorry to hear that you're experiencing difficulty with the reports. If you could please enter a support ticket, our team will get in touch with you to get more information.

Read more
Connie A.

Verified Reviewer

Star Chapter - Customer Support

2016-09-19

I recently contacted their Customer Support team for several questions regarding registration waitlists, photo gallery sorting, etc.

Pros

Meeting setup, tracking, and ease to list/display on website.

Cons

Due to email verification feature recently added, and email formatting features, we have opted to use MailChimp to manage most email notifications.

Rating breakdown

Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

4/10
Source: GetApp
Helpful?   Yes   No
Read more
Tom M.

Constant Contact vs Star Chapter

2019-07-24

All board members have access to snapshots of the business including revenue and meeting attendance.

Pros

Several features for chapter management seemed to be an advantage to Constant Contact. Communications to members, non-members and expiring members seemed to be be better.

Cons

Constant Contact worked fine with Standard Business PayPal).

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

5/10
Source: Capterra
Helpful?   Yes   No
Read more
Leah T.

Star Chapter software

2017-02-23

Star Chapter provides excellent and timely customer service.

Pros

The website management is fairly easy

Cons

Also, the e-mail marketing pieces are too generic looking.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend

5/10
Source: Capterra
Helpful?   Yes   No
Read more
Pearl F.

Top of the line association management

2016-10-05

I highly recommend Star Chapter to every association leader looking for an effective, efficient and affordable comprehensive association management system.

Pros

I like Star Chapter because it provides a comprehensive association management system that is effective, efficient, and affordable.

Cons

There are a few added features I have asked for and hope will be implemented in the near future, such as scheduling of email distributions based on specific dates and event invitations that include "Yes" and "No" buttons with tracking of member responses so they don't receive invitation reminders if they have already indicated they cannot attend an event.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering StarChapter

System administration is easy to learn. Training and tech support is excellent. The Star Chapter team is very responsive and helpful, quick to answer questions and helpful in offering solutions.

Source: Capterra
Helpful?   Yes   No
Read more
Bob W.

Difficult to use.

2020-02-04

But the CRM is difficult to use.

Pros

Affordable price. Fits our small budget.

Cons

Email formatting is difficult to use versus Constant Contact

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

6/10
Source: Capterra
Helpful?   Yes   No

Response from Star Chapter


Thanks for sharing your feedback. We're sorry your experience didn't match your expectations. Please enter a support ticket and our team will assist with any difficulties you may have.

Read more
Erin R.

Helpful tool for our chapter

2019-05-05

The customer support is fantastic.

Pros

It keeps all our information in one database. I can access our member information, all event payments, and our website from one platform.

Cons

We used to use Constant Contact and the email formats were easy to plug in my info and they would be classy and pretty.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Gaylen M.

Perfect for Managing Volunteer Associations

2016-11-28

The integration was expertly handled, and we were made to feel like family.

Pros

Ease of managing membership with corporate imports. A built-in Forum and Blog.

Cons

Lots and lots to learn if you want to be the Administrator. However, that's actually one of the Pro's as well!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Nonprofit Organization Management company, 1-10 employees)

Super easy way to manage your member association

2019-05-03

StarChapter has dramatically improved our membership engagement by providing a very professional looking website and meeting registration process as well as simple ways to stay in contact with members through emails, newsletters, etc.

Pros

The best feature is the meeting management system.

Cons

Some of the interfaces sometimes feel a tiny bit slow and may not be as intuitive as I'd like but really it is a very simple, great looking, professional system.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Monthly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Jared S.

Great Product

2020-02-11

Prior to Starchapter we did a lot of things manually such as keeping a current list of members and emails, creating and sending emails, membership renewals, and some types of memberships had to be manually maintained.

Pros

Templates available to help with implementation, software features that significantly improved administrative efficiency with communication, meeting and renewal reminders, maintaining current email lists, summary reports on the status of our chapter.

Cons

Implementation had some issues with interfacing with our credit card processor, which were eventually resolved.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from Star Chapter


Thank you for your feedback, we are glad StarChapter is able to meet your chapter's needs.

Read more
Patricia K.

Extremely helpful staff, descriptive tutorials, and great website design.

2017-12-19

Pros

Our members have their own log-ins to access member-only information, mass emails can be easily sent, and the site is mobile friendly.

Cons

Editing certain content is in multiple places (page content, form builder, newsletter, articles, classifieds.)

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Source: Capterra
Helpful?   Yes   No
Read more
Catherine L.

Good Software for Association Mgt

2019-08-13

Some of the UI is not intuitive.

Pros

Membership database that can manage different kinds of meetings and seminars

Cons

Not mobile friendly when creating event registration pages for our members.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Michelle B.

New to StarChapter and loving it....

2019-07-30

Pros

Love the board dashboard view, the UX for website and UX for administrators.

Cons

The website templates UX for mobile is not the look and feel we want for our users when on a mobile.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Susan S.

A great value

2018-10-23

The customer service/tech support department is great.

Pros

I can create digital newsletters by template.

Cons

It is easier for me to use Constant Contact for an email database and I have a link on our website's home page that allows people to add themselves quickly to Constant Contact.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Richard K.

StarChapter review: It met our requirements

2019-08-13

We needed to move to a website with more back office functionality including e-commerce and e-mail and membership management. StarChapter does that very well once implemented

Pros

I liked the integration capabilities.

Cons

The implementation team on our side are all tech savvy, but not with StarChapter so learning how it was set up took more time than needed because seeing the bigger picture of the design was missing in the training.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more