Starred Features

Starred

Candidate Experience Feedback Solution

4.69/5 (16 reviews)

Competitor Feature Comparison

360 Degree Feedback
API
Access Controls/Permissions
Account Alerts
Account Management
Activity Dashboard
Activity Tracking
Anonymous Feedback
Benchmarking
CRM
Collaboration Tools
Communication Management
Complaint Monitoring
Customer Engagement
Customer Management
Customer Segmentation
Customizable Reports
Customizable Templates
Dashboard
Data Analysis Tools
Data Import/Export
Data Visualization
Email Invitations & Reminders
Email Marketing
Engagement Tracking
Feedback Management
Forms Management
Health Score
Knowledge Management
Mobile Survey
Multi-Channel Data Collection
Multi-Channel Distribution
Multi-Channel Management
Multi-Language
Negative Feedback Management
Offline Response Collection
Onboarding
Predictive Analytics
Prioritization
Progress Tracking
Pulse Surveys
Question Branching
Question Library
Question Piping
Randomization
Ratings / Reviews
Real Time Analytics
Real Time Data
Real Time Reporting
Recruitment Management
Referral Tracking
Reporting & Statistics
Reporting/Analytics
Response Quotas
Response Validation
Search/Filter
Segmentation
Sentiment Analysis
Site Intercept Survey
Skip Logic
Status Tracking
Support Audio/Images/Video
Survey Builder
Survey/Poll Management
Surveys & Feedback
Tagging
Talent Acquisition
Text Analysis
Third Party Integrations
Trend Analysis
Turnover Tracking
URL Customization
Usage Tracking/Analytics
User Management
Visual Analytics
Win / Loss Analysis
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360 Degree Feedback
API
Access Controls/Permissions
Account Alerts
Account Management
Activity Dashboard
Activity Tracking
Anonymous Feedback
Benchmarking
CRM
Collaboration Tools
Communication Management
Complaint Monitoring
Customer Engagement
Customer Management
Customer Segmentation
Customizable Reports
Customizable Templates
Dashboard
Data Analysis Tools
Data Import/Export
Data Visualization
Email Invitations & Reminders
Email Marketing
Engagement Tracking
Feedback Management
Forms Management
Health Score
Knowledge Management
Mobile Survey
Multi-Channel Data Collection
Multi-Channel Distribution
Multi-Channel Management
Multi-Language
Negative Feedback Management
Offline Response Collection
Onboarding
Predictive Analytics
Prioritization
Progress Tracking
Pulse Surveys
Question Branching
Question Library
Question Piping
Randomization
Ratings / Reviews
Real Time Analytics
Real Time Data
Real Time Reporting
Recruitment Management
Referral Tracking
Reporting & Statistics
Reporting/Analytics
Response Quotas
Response Validation
Search/Filter
Segmentation
Sentiment Analysis
Site Intercept Survey
Skip Logic
Status Tracking
Support Audio/Images/Video
Survey Builder
Survey/Poll Management
Surveys & Feedback
Tagging
Talent Acquisition
Text Analysis
Third Party Integrations
Trend Analysis
Turnover Tracking
URL Customization
Usage Tracking/Analytics
User Management
Visual Analytics
Win / Loss Analysis
Visit WebsiteCompare App
360 Degree Feedback
API
Access Controls/Permissions
Account Alerts
Account Management
Activity Dashboard
Activity Tracking
Anonymous Feedback
Benchmarking
CRM
Collaboration Tools
Communication Management
Complaint Monitoring
Customer Engagement
Customer Management
Customer Segmentation
Customizable Reports
Customizable Templates
Dashboard
Data Analysis Tools
Data Import/Export
Data Visualization
Email Invitations & Reminders
Email Marketing
Engagement Tracking
Feedback Management
Forms Management
Health Score
Knowledge Management
Mobile Survey
Multi-Channel Data Collection
Multi-Channel Distribution
Multi-Channel Management
Multi-Language
Negative Feedback Management
Offline Response Collection
Onboarding
Predictive Analytics
Prioritization
Progress Tracking
Pulse Surveys
Question Branching
Question Library
Question Piping
Randomization
Ratings / Reviews
Real Time Analytics
Real Time Data
Real Time Reporting
Recruitment Management
Referral Tracking
Reporting & Statistics
Reporting/Analytics
Response Quotas
Response Validation
Search/Filter
Segmentation
Sentiment Analysis
Site Intercept Survey
Skip Logic
Status Tracking
Support Audio/Images/Video
Survey Builder
Survey/Poll Management
Surveys & Feedback
Tagging
Talent Acquisition
Text Analysis
Third Party Integrations
Trend Analysis
Turnover Tracking
URL Customization
Usage Tracking/Analytics
User Management
Visual Analytics
Win / Loss Analysis
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Starred Feature Reviews

15 reviewers had the following to say about Starred's features:

Elke A.

Starred makes gathering customer feedback an easy experience

2017-11-06

Greater insight in the user experience of our service

Pros

The single sheet format of the surveys and API integrations greatly benefit the high response we receive.

Cons

Except that sometimes we miss some functionalities, because not everything is customizable.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Ronald C.

Great tool for easy surveys

2020-10-06

If you want customizability then you should look elsewhere though.

Pros

Starred makes creating professional looking surveys a piece of cake.

Cons

To make their concept work they don't allow much customization. It's understandable, but if that's a requirement for you then starred is not a good match.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Monthly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Huib t.

The tool really helps us to understand customer experiences in more detail

2017-11-09

Pros

For our customer it is very easy to use so no extra hassle but feedback in 1 minute

Cons

We could use some more customer functionality as we wanted to tailor made our dashboard for our requirements

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Monthly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Denise M.

Starred really helped us obtain a high response rate which gave us a lot of insights

2017-11-08

Pros

High response rate in comparison to other surveys, because you can ask the first question in the email already.

Cons

Some components can be a little bit more user-friendly, like analyzing scores per campaign (filtering out older scores).

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Occasionally

Source: Capterra
Helpful?   Yes   No
Read more
Maaike v.

very easy to use

2018-03-06

a real good customer feedback

Pros

high response from our customers, the dashboard is very easy to read, and the results are easy to understand and apply

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Marcel J.

Absolutely the best feedback software there is

2017-11-04

NPS scores and customer feedback on every order we got in our system, and every visit an accountmanager does onsite

Pros

We are connected through the API and send out daily feedbackforms in massive numbers

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Tom Q.

Really easy to use, great user interface, makes it very easy for respondents

2017-10-28

Pros

Style of forms, ease of use for respondents, responsiveness of support team, variety of feedback that you can collect, reporting is in early stages but still really nice to use

Cons

Still fairly new and growing company so probably some bits of functionality that still need to be developed but I am sure they will get there - seems very dynamic

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Anne d.

Starred makes it very easy to obtain customer feedback, both for us as our customers.

2018-02-23

Easy insights in customer happinnes.

Pros

Starred offers a user friendly feedback tool.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
WB V.

Great! Both respondent and user friendly

2017-11-07

Pros

The segmented and actionable data, the high response rates, being able to close the feedback loop and act on negative responses immediately.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Source: Capterra
Helpful?   Yes   No
Read more
E. K.

Easy to use and a nice overview of the results

2018-03-21

Pros

Easy to create a form, easy to use, great customer support, the results appear in a nice dashboard and if more than 20 people respond it automatically creates a matrix.

Cons

Sometimes it's hard to think of one word that covers your question. Luckily there is room for an explanation

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Occasionally

Source: Capterra
Helpful?   Yes   No
Read more
Sue P.

Really great - fab tool and Starred are great people to work with

2017-10-31

A simple, brilliantly supported tool that is excellent value for money. This has given us a true understanding of our customer's voice across 6 countries

Pros

Extremely simple for customers to give feedback, excellent visualisation of results to explain them/take action inside your organisation.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Internet company, 501-1000 employees)

Innovative tool with high response rates. Easy to use, and easy to fill in!

2017-11-11

Pros

The friendliness of the tool itself and the high response rates we're getting with it, company is able to rapidly optimise and adjust whenever we have feedback

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Maartje S.

Starred is extremely helpful and personal and the tool really user-friendly!

2018-02-09

Pros

The software is very user-friendly so easy to use for our customers, it looks very clean and provides a really clear overview.

Cons

There's no widget yet which we can place on our website. But understandable since they are still constantly developing and improving.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Occasionally

Source: Capterra
Helpful?   Yes   No
Read more
Laura W.

Can we give more than 5 stars for customer support?

2018-02-08

Pros

The features and functionality are easy to use.

Cons

The waiting time between creating a group and seeing the results. The 15 minutes is a little too long, and usually it takes even longer than that! I'd really like to see the widget back, giving us the option to display our average grade on our website

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Monthly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Lars S.

Starred helps us to gain useful insights from our clients

2018-03-01

Pros

Starred is easy to use and above all very user-friendly for our clients.

Cons

The greatest challenge is to embed the software on the right levels within the organization. Which touchpoints are you going to measure and with the right content? Luckily the people of Starred are very helpful to make the rights decisions and share best practices.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Monthly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more