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Startquestion Logo
Startquestion
4.9
(164)

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Online survey creator and feedback collection

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(9)

Startquestion Features

Features Summary

Functionality

4.6

/5

164

Total features

89

11 categories

Startquestion features

360 Degree Feedback
API
Access Controls/Permissions
Alerts/Notifications
Anonymous Feedback
Benchmarking
CES Survey Structure
CSAT Survey Structure

Common features of Customer Experience software

API
Access Controls/Permissions
Alerts/Notifications
CRM
Collaboration Tools
Customer Journey Mapping
Customer Segmentation
Customizable Branding

Price starts from

49

Per month

Flat Rate

Pricing options
Free plan
Subscription
Free trial

Screenshots

Contenders comparison

Functionality

4.6

/5

164

Price starts from

49

Per month

visit website

Total Features

89

Unique features

  • NPS of Customers

  • Keyword Tracking

  • Multiple Question Types

  • Pulse Surveys

Functionality

4.5

/5

9.4K

Price starts from

25

/user

Per month

visit website

Total Features

54

Features in Common

48

Unique features

  • Search/Filter

  • Multi-Channel Data Collection

  • Activity Dashboard

  • Performance Metrics

Functionality

4.2

/5

5.9K

Price starts from

0

/user

Per month

visit website

Total Features

205

Features in Common

42

Unique features

  • For Sales Teams/Organizations

  • Sales Analytics

  • Sales Activity Management

  • Cataloging/Categorization

Common Startquestion comparisons

Startquestion logo
Zonka Feedback logo
StartquestionvsZonka Feedback
Startquestion logo
SurveyLegend logo
StartquestionvsSurveyLegend
Startquestion logo
SurveySparrow logo
StartquestionvsSurveySparrow
Startquestion logo
Sogolytics logo
StartquestionvsSogolytics
Startquestion logo
SurveyLab logo
StartquestionvsSurveyLab
Startquestion logo
SurveyMonkey logo
StartquestionvsSurveyMonkey

Reviewers who mentioned features said:

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend1/10

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Startquestion overrated

Reviewed a year ago

Good in the beginning to set-up the product and deploying the survey, but as I proceeded i found very little online help and then all other functionality like reporting etc, runs into very expensive add-ons. My overall experience is therefore really spoiled by the later encounters on the software, to the point that I cannot The worst is you cannot obtain any invoice from Startquestion which leaves you with expenditure which you cannot account for in your business.

Pros

* Ease of set-up * Ease of deployment * Volume of survey responses

Cons

* Expensive basic Package * very expensive add-ons to basic functionality. I felt cheated. * no customer service on expensive basic pakage * cannot create exports which includes incompleted surveys. Statisticians know how utilise this data. * no response to requests for invoices * very limited help online about using

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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The uniqueness of Webankieta.pl

Reviewed 4 months ago

Webankieta.co.uk program helped me in my studies. It makes it easier for every student.

Pros

Thanks to Webankieta.pl program I was able to create a survey for my university with ease. Everything was perfectly presented and explained. Webankieta.pl functions 100% meet my expectations and those of my university. Working with this program was one of the most pleasant for me. Another advantage was the possibility to contact support in case of any questions. I am delighted with the form of the presented surveys, possibility of detailed analysis of my results and the whole program.

Cons

I didn't find anything to complain about. The program is easy to use and consultants are available if you have questions.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Webankieta review

Reviewed 4 months ago
Pros

The advantage of the product is a friendly interface and usually intuitive use of its functions. What I like about the webankieta is that you can easily download data. Thanks to the ability to copy questions from other questionnaires and the function of copying questions from word files to program, working with webankieta is simply easy and fast.

Cons

What I like the least is the limited features I'm about the downloadable report. It would be great to have an impact on the individual components of the report. It was also not very intuitive for me at the beginning how I can change the logo when designing the appearance of the survey questionnaire.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Excellent product with exceptional support and implementation!

Reviewed 3 months ago

The introduction of the NPS surveys will be an invaluable part of improving our overall customer experience and having a platform that allows us to do this with ease is a priority. The Startquestion team have been excellent in supporting us from the very beginning and are always there when we need to ask questions or need help with implementing changes. Nothing is too difficult for them and they are always friendly and professional, this has been hugely important to ensure the entire team are comfortable with the management of our surveys through Startquestion. Marcin and Kamil in particular have been absolutely brilliant and we cant thank them enough for their support!!

Pros

The surveys have been created with ease and implemented across numerous teams. The follow up features and the options to send the surveys either automatically or manually gives us a lot more flexibility. The report feature is also really easy to use.

Cons

Accessing the email templates has several steps currently so it would be great to make this easier and we understand that this is something that is currently being worked on and will be updated very soon.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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webankieta - recommend for sure

Reviewed 4 months ago
Pros

easy to use survey, even for the very begginers, I cannot imagine work witout webankieta any more. So much data, so much research, so quickly and handy

Cons

Till now I cannot find any feature or thing I would be not satisfied

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Webankieta

Reviewed 2 years ago
Pros

User-friendliness, up-to-date design, easy adaptation to mobile devices and great customer support.

Cons

Minor technical problems - reported to customer service on an ongoing basis.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Useful tools for surveys and tests

Reviewed a year ago

Useful tools - I mainly use surveys and recently a test. They are useful for various actions carried out by the HR and Marketing department - post-training surveys, satisfaction surveys, voting in contests, etc.

Pros

Generated reports on the collected results - I have a summary easily and quickly, filtering data is a very useful option. Creating surveys is simple and intuitive, you can also use ready-made templates, choose various types of questions, there is an option of individual settings in the survey (questionnaires, in-depth questions, etc.). I have access to archival projects.

Cons

The fact that I do not use all the available options that are incomprehensible to me from the short description and I do not know how to use them, e.g. Widgets, tagging responses, etc. I know that I could use Webinars on given topics.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Intuitive, easy to use, containing all the key functionalities needed in the daily work

Reviewed a year ago
Pros

My favorites are online reports, which allow you to view the result on an ongoing basis if someone does not have access to the tool. Zero effort in generating such a quick report. A perfect overview of each touch point, the result in a simple, graphical form. The introduction of a new questionnaire is simple and quick, which works well with ad hoc surveys.

Cons

I miss a better form of categorizing the client's voice that can be implemented in the tool itself by the client.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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On the market scale of such platforms, it believes that the price-quality ratio is appropriate.

Reviewed a year ago
Pros

Help on your part in case of any problems. The help of your [SENSITIVE CONTENT] was a very positive surprise for me. I also appreciate that you are trying to develop them (I recently took part in a study with [SENSITIVE CONTENT]) and you are open to user comments. The tool itself is good for me and it is more than enough for my daily work, at the same time it is hard for me to find any technical aspect that I like the most.

Cons

Lack of extensive documentation for some functionalities, eg API. Unable to create survey folders. Some UI solutions, such as sorting questions, are unpleasant to use when compared to Qulatrics. However, as in the question above, there aren't any things I really don't like and that is why I would like to give up your platform.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Meets my needs

Reviewed a year ago

Thanks for a great job and availability in case of trouble.

Pros

Intuitiveness, a large selection of ready-made templates and types of questions.

Cons

Navigating between projects. Unable to manually sort / reorder the survey / test list. Editing questions / text a bit difficult.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Simple, intuitive, usable.

Reviewed a year ago

Simple, intuitive, usable even by people who are not proficient in creating websites or other similar tools.

Pros

The possibility of reporting and processing the results.

Cons

I miss the option to attach a movie to the survey - not a link to the movie, but the short video file itself.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Transparent and intuitive.

Reviewed a year ago
Pros

Easily accessible statistics that are transparent, personalization (adding a background in the survey), quick change of the order of questions. It has many useful functions.

Cons

Difficulty in setting more advanced logic between questions.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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As an active user, we are very satisfied with the functionality of the tool and its ease of use.

Reviewed a year ago
Pros

Tool is really easy to use. Give more possibilities of creating surveys and managing data from it.

Cons

I used this software for a long time, and did not have any problems with using it or any errors.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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The tool is easy and intuitive to use

Reviewed a year ago

The tool is easy and intuitive to use. However, a greater possibility of personalising the settings would be useful.

Pros

Intuitive operation, clarity and "visibility" hints

Cons

Ways to import results could be improved.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Huge support

Reviewed 2 years ago

benefits - saves our time and money for preparing surveys, collect them, create reports

Pros

intuitive system, helpful survey templates, suport from Startquestion, easy to use, easy to collect opinions, easy to create reports, saves time

Cons

was not such a thing, beacuse all was useful

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Reasonable tool that does the job

Reviewed a year ago
Pros

Rankings which allows me to compare NPS score for different data sources.

Cons

I have to filter each survey separately.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Intuitive and easy to use

Reviewed a year ago
Pros

Tools is very intuitive and very easy to use. You can start within minutes.

Cons

The structure of reports and data in Excel sometimes makes data analysis difficult - compared to other tools on the market, reports are the least intuitive.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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A tool the company cannot do without. We started using it in one department, today it is in 3.

Reviewed a year ago

Amazing experience.

Pros

I really appreciate the current access to data and the fact that the results are automatically counted, as well as the ability to filter practically by each variable.

Cons

Word reports do not generate question averages. They are available in reports in PDF format, but this means that I always have to work on 2 documents at the same time or have online access to the website. This is quite a handicap.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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A very good tool for creating surveys, however, creating reports is not intuitive and user-friendly

Reviewed a year ago
Pros

It's great that you can show the QR code and it works well on the cells. if you already know how to create surveys.

Cons

Generating reports and their stiffness, i.e. some data cannot be extracted in the selected form

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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A very suggestive program for adding questions and managing the survey.

Reviewed a year ago
Pros

System of reordering questions, possibilities of using ready templates from service.

Cons

Downloading reports and filtering the results is a bit problematic.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Great tool to science research

Reviewed 5 years ago
Pros

+ Pulling data from repeat groups + Easy to use interface and export to excel. + survey interface + Ease to set up the tool.

Cons

Maybe, the Nordic languages are missing.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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An application that will make your work easier

Reviewed 2 years ago
Pros

The application facilitates work, has many options and possibilities both in terms of surveys and quizzes. You can create your own templates, measure NPS satisfaction. It is simple and intuitive. A great option related to reports. You can also send the survey in the form of a QR Code. Ease of copying data from previous surveys when creating a new, similar one.

Cons

Old entries could be automatically transferred, e.g. after 6M, to the archive

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great for managing client experience

Reviewed 5 years ago
Pros

We use Startquestion extensively at our company. The reporting capabilities are very good and easy to use. Great customer service as well.

Cons

No cons were added to this review

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Startquestion

Reviewed 2 years ago

Knowing the results (online) of the customer satisfaction level allows you to take appropriate action

Pros

online results technical support ease of use general everything :)

Cons

some minor limitations in the presentation of the results

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Easy-to-use tool, lots of interesting features.

Reviewed a year ago
Pros

Simplicity and intuitiveness, it also gives quite a lot of possibilities.

Cons

PDFs and individual sheets of filling are generated strangely (overlapping), I often have information at the entrance that someone is using it, and only I have access.