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Strikedeck Logo

Strikedeck

Customer success, engagement, and satisfaction tracking

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Strikedeck Pricing, Features, Reviews and Alternatives

Strikedeck product overview

What is Strikedeck?

Strikedeck is a customer success and engagement platform with real-time customer health scoring, workflow automation, and customer success planning tools. Other features include pre-created or customized workflow recipes, playbooks, task management, alerts, reports, and email sync.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

24/7 (Live rep)
Email/Help Desk
Chat
Phone Support

Training options

In Person
Documentation
Live Online
Webinars

Strikedeck FAQs

Q. What type of pricing plans does Strikedeck offer?

Strikedeck has the following pricing plans:
Pricing model: Free
Free Trial: Available

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Q. Who are the typical users of Strikedeck?

Strikedeck has the following typical customers:
Large Enterprises, Mid Size Business, Small Business

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Q. What languages does Strikedeck support?

Strikedeck supports the following languages:
English

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Q. Does Strikedeck offer an API?

Yes, Strikedeck has an API available for use.

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Q. What other apps does Strikedeck integrate with?

Strikedeck integrates with the following applications:
HubSpot Marketing Hub, Chargify, Google Analytics 360, Dropbox Business, Zoho CRM, Jira, Amazon RDS, Segment, Google Workspace, Zuora, Google Drive, NetSuite, Egnyte, Freshdesk, Salesforce Sales Cloud, SugarCRM, Pendo, Slack, Microsoft 365, Basecamp, Act-On, Mixpanel, Marketo Engage, Copper, Smartsheet, HubSpot CRM, Intercom, Zendesk Suite

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Q. What level of support does Strikedeck offer?

Strikedeck offers the following support options:
24/7 (Live rep), Email/Help Desk, Chat, Phone Support

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Strikedeck pricing information

Value for money

2.3

/5

4

Starting from

Free

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Strikedeck features

Functionality

2.3

/5

4

Total features

34

3 categories

Most valued features by users

Reporting/Analytics
Reporting & Statistics
Third Party Integrations
Activity Dashboard
API
Alerts/Notifications
Data Import/Export
Customizable Templates

Functionality contenders

Strikedeck users reviews

Overall Rating

2.8

/5

4

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6.5/10
Rating distribution

5

4

3

2

1

0

1

1

2

0

Overall rating contenders

AR
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Anonymous Reviewer

Verified reviewer

Management Consulting, 11-50 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Robust product for CS Management

Reviewed 2 years ago

The sales process was smooth, the demo account helped in understanding.

Pros

Easy to set up within a couple months. Easy to onboard CSMs. The CSM was a good project manager and knew who to pull in for help on the technical side.

Cons

The knowledge base with content and videos is still work in progress. The company is growing and has many integrations but some are also still work in progress. Make sure you do your due diligence when evaluating.

BL
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Britt L.

Computer Software, 51-200 employees

Used weekly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Very good for smaller orgs, but not an enterprise solution

Reviewed 2 years ago
Pros

Overall, it's easy enough to use and implement and make changes in.

Cons

The major concern I had was multi-language support, and then the level of detail needed to do some of the advanced tiering options we desired (ie, multiple levels of customers with workflows that were conditional)

AR
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Anonymous Reviewer

Verified reviewer

Computer Software, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Frustrating to use - not easy to implement, not easy to customize

Reviewed 2 years ago

I would not recommend Strikedeck to anyone UNLESS you are using it for the most basic things like standard health scores.

Pros

I like the ability to create custom customer journeys/journey stages using rules. I like the ability to have weighted health scores. I like being able to set up playbooks that can launch processes and communication automatically.

Cons

Strikedeck is so confusing to use. Things often do not work as they should - the surveys cannot be easily customized, language cannot be easily accommodated. Playbooks cannot be edited once launched and cannot be non-linear. The lack of if/then is incredibly frustrating. Setting up custom rules for journey stages is frustrating. The application is really not user-friendly. Support is getting better and they have a knowledge center now, but it's still incredibly frustrating. Things are sent 'to engineering' and you never hear about them again.

JL
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Jonathan L.

Civil Engineering, 51-200 employees

Used monthly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend4/10

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Good for basic features

Reviewed 2 years ago

We were trying to automate some manual processes.

Pros

I like their new knowledge center and the ability to easily submit and track tickets.

Cons

The inability to deviate from anything other than strictly linear playbooks is frustrating. The difficulty of implementing the program is also frustrating and causes many delays.

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