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SugarCRM vs Blackbaud CRM Comparison

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Overview

SugarCRM is a Social CRM tool that includes full sales, marketing and support automation, email integration, reporting, team...

Category Leaders

Blackbaud CRM is aimed at nonprofits. It regroups fundraising, online applications, actionable prospect research & analytics,...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from
$

40

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from

No info

  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

100

124

94

26

7

  • Value for money
  • Ease of use
  • Features
  • Customer support
83%
would recommend this app

3.7

5

4

3

2

1

12

17

5

2

5

  • Value for money
  • Ease of use
  • Features
  • Customer support
73%
would recommend this app

Pros

This software is a mostly great well-rounded CRM, and their support team is fantastic with any questions.

JT

Joe T.

SugarCRM is the best CRM, easy to use, solid and robust, easy of integration with ERP, VoIP and Jaspersoft and Revolution.

PG

Patricio G.

It really allow the small business companies to track sales, invoices, bills and market to our customers in a better way. This CRM is so easy to use just because of its great users interface.

Mark S.

Pros

It's easy to add constituents and edit. I loved the customer service... representatives were super easy to contact and worked quickly to resolve even nationwide issues.

CM

Cheri M.

Strong functionality and good training and tutorial resources. That's about it for the positive.

KR

Kevin R.

What I like most about Blackbaud is its built specifically for capturing and tracking data for non for profit agencies and allows you to see all of your data is a very secure envrionment.

eg

ethan g.

Cons

Which is ridiculous, any permission system should be deny by default. The email module which we use heavily is unreliable.

CM

Chris M.

Difficult to navigate and figure out how it worked. There was no customer service to call on and google searches for fixes proved fruitless.

DR

Diane R.

A CRM without an automatically tracked last activity is useless. There are somework arounds that don't work for email rendering this product useless.

SB

Shelly B.

Cons

Their customer service is dreadful and slow. It is impossible to speak with anyone from tech support when problems arise.

AR

Anonymous Reviewer

Terrible interface, terrible service, difficult to implement, closed ecosystem, expensive.

BB

Brian B.

Its also frustrating that you couldn't edit PDFs once they were downloaded because of Canadian guidelines even though I was based out of the US.

Kari B.

  • Vendor responds to reviews
  • Last review21 days ago
  • Vendor responds to reviews
  • Last review2 months ago

Key features

  • Total features53
  • ACH Payment Processing
  • API
  • Alerts/Notifications
  • Calendar/Reminder System
  • Call Management
  • Campaign Management
  • Cataloging/Categorization
  • Configurable Workflow
  • Contact Database
  • Contact Management
  • Contract/License Management
  • Customer Database
  • Customer Service Analytics
  • Customer Support
  • Customizable Scoring
  • Data Import/Export
  • Data Retention Management
  • Demographic / Firmographic Data
  • Document Storage
  • Donation Tracking
  • Donor Management
  • Email Management
  • Email Marketing
  • Email Response Control
  • Engagement Tracking
  • Event Management
  • Field Sales Management
  • Financial Management
  • Forecasting
  • Fundraising Management
  • Grant Management
  • Interaction Tracking
  • Internal Chat Integration
  • Knowledge Management
  • Lead Capture
  • Lead Distribution
  • Lead Management
  • Lead Qualification
  • Lead Segmentation
  • Marketing Automation
  • Membership Management
  • Mobile Access
  • Multi-Channel Communication
  • Multi-Channel Marketing
  • Multi-Country
  • Multi-Location
  • Multiple Scoring Models
  • Opportunity Management
  • Performance Management
  • Performance Metrics
  • Pipeline Management
  • Predictive Analytics
  • Process/Workflow Automation
  • Proposal Generation
  • Prospecting Tools
  • Quotes/Estimates
  • Referral Tracking
  • Reporting/Analytics
  • Sales Forecasting
  • Sales Pipeline Management
  • Sales Reports
  • Search/Filter
  • Segmentation
  • Self Service Portal
  • Shared Contacts
  • Social Media Integration
  • Source Tracking
  • Task Management
  • Territory Management
  • Volunteer Management
  • Website Management
  • Workflow Management
  • Total features26
  • ACH Payment Processing
  • API
  • Alerts/Notifications
  • Calendar/Reminder System
  • Call Management
  • Campaign Management
  • Cataloging/Categorization
  • Configurable Workflow
  • Contact Database
  • Contact Management
  • Contract/License Management
  • Customer Database
  • Customer Service Analytics
  • Customer Support
  • Customizable Scoring
  • Data Import/Export
  • Data Retention Management
  • Demographic / Firmographic Data
  • Document Storage
  • Donation Tracking
  • Donor Management
  • Email Management
  • Email Marketing
  • Email Response Control
  • Engagement Tracking
  • Event Management
  • Field Sales Management
  • Financial Management
  • Forecasting
  • Fundraising Management
  • Grant Management
  • Interaction Tracking
  • Internal Chat Integration
  • Knowledge Management
  • Lead Capture
  • Lead Distribution
  • Lead Management
  • Lead Qualification
  • Lead Segmentation
  • Marketing Automation
  • Membership Management
  • Mobile Access
  • Multi-Channel Communication
  • Multi-Channel Marketing
  • Multi-Country
  • Multi-Location
  • Multiple Scoring Models
  • Opportunity Management
  • Performance Management
  • Performance Metrics
  • Pipeline Management
  • Predictive Analytics
  • Process/Workflow Automation
  • Proposal Generation
  • Prospecting Tools
  • Quotes/Estimates
  • Referral Tracking
  • Reporting/Analytics
  • Sales Forecasting
  • Sales Pipeline Management
  • Sales Reports
  • Search/Filter
  • Segmentation
  • Self Service Portal
  • Shared Contacts
  • Social Media Integration
  • Source Tracking
  • Task Management
  • Territory Management
  • Volunteer Management
  • Website Management
  • Workflow Management

Integrations

  • Total integrations291
  • Constant Contact
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • HubSpot CRM
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twitter
  • Wordpress
  • Xero
  • Zapier
  • Zendesk
  • Total integrations31
  • Constant Contact
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • HubSpot CRM
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twitter
  • Wordpress
  • Xero
  • Zapier
  • Zendesk