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SugarCRM is a Social CRM tool that includes full sales, marketing and support automation, email integration, reporting, team...
Microsoft Dynamics 365 is a multi-language, multi-currency enterprise resource planning (ERP) software. The solution is designed...
Starting from
49
/user
Per month
Starting from
50
/user
Per month
Pros
Pros
Cons
Cons
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User reviews that mention these apps
Alberto A.
Transportation/Trucking/Railroad, 1-10 employees
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Is completly opensource and you can customize all parts of Sugar
Not have the power like a Dynamics 365 or SAP
Paul S.
Public Policy, 201-500 employees
Used daily for less than 6 months
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SugarCRM may not have the ecosystem of say Microsoft Dynamics 365 but it is still highly customizable and extensible.
It can be complicated to use at times, and so you will need dedicated support people with experience to come in sometimes and help you make it the tool you want it to be.
Jay J.
Primary/Secondary Education, 1,001-5,000 employees
Used other for 2+ years
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Value for money
Easy to commence with few functionalities around Low implementation cost Ability to import data from traditional spread sheets & databases Export function when migrating to enterprise level (high level CRM systems)
Only suitable to address small to mid-rage complexities Out dated UI Limited functionality compare to Salesforce and MS Dynamics
Joseph Z.
Verified reviewer
Internet,
Used other for 2+ years
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If your enterprise is a hardcore Microsoft shop, then this will fit in your culture very well.
I like how it has an Outlook like interface that many users are already accustomed to; fits right into the platform like a glove for utilizing email.
Limited choice in the ecosystem of enhancements when compared to a SugarCRM or Salesforce, although the native Marketing automation is pretty good