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SugarCRM vs Dynamics 365 Comparison
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Overview
SugarCRM is a Social CRM tool that includes full sales, marketing and support automation, email integration, reporting, team...
Microsoft Dynamics 365 is a multi-language, multi-currency enterprise resource planning (ERP) software. The solution is designed...
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
Starting from
40
/momonth- Free trial available
- No credit card required
- Free account
- Subscription based
Starting from
50
/momonth- Free trial available
- No credit card required
- Free account
- Subscription based
User reviews
3.8
5
4
3
2
1
102
125
94
26
7
- Value for money
- Ease of use
- Features
- Customer support
4.3
5
4
3
2
1
2,039
1,586
457
86
26
- Value for money
- Ease of use
- Features
- Customer support
Pros
PG
Patricio G.
JT
Joe T.
Mark S.
Pros
Kelly Michael S.
IB
Israel B.
AA
Ahmad A.
Cons
CM
Chris M.
DR
Diane R.
SB
Shelly B.
Cons
BB
Brandon B.
GW
Gregory W.
AM
Abdul M.
Key features
- Total features55
- API
- Accounts Payable
- Accounts Receivable
- Activity Dashboard
- Activity Management
- Activity Tracking
- Alerts/Notifications
- Analytics/ROI Tracking
- Asset Lifecycle Management
- Bank Reconciliation
- Billing & Invoicing
- Budgeting/Forecasting
- CRM
- Calendar Management
- Calendar/Reminder System
- Call Management
- Campaign Management
- Campaign Planning
- Campaign Scheduling
- Cash Management
- Cataloging/Categorization
- Chat/Messaging
- Collaboration Tools
- Compliance Management
- Consolidation/Roll-Up
- Contact Database
- Contact Management
- Content Management
- Contract/License Management
- Conversion Tracking
- Core Accounting
- Customer Database
- Customer History
- Customer Segmentation
- Customer Service Analytics
- Customer Support
- Customizable Branding
- Customizable Scoring
- Customizable Templates
- Dashboard Creation
- Data Import/Export
- Data Visualization
- Demographic / Firmographic Data
- Dispatch Management
- Document Management
- Document Storage
- Email Management
- Email Marketing
- Email Response Control
- Email Templates
- Employee Management
- Expense Claims
- Expense Tracking
- Field Sales Management
- Financial Analysis
- Financial Management
- Financial Reporting
- Fixed Asset Management
- For Small Businesses
- For Startups
- For iPad Devices
- Forecasting
- General Ledger
- HR Management
- Income & Balance Sheet
- Integrated Business Operations
- Interaction Tracking
- Internal Chat Integration
- Inventory Management
- Knowledge Base Management
- Knowledge Management
- Lead Capture
- Lead Distribution
- Lead Generation
- Lead Management
- Lead Nurturing
- Lead Qualification
- Lead Segmentation
- Maintenance Scheduling
- Marketing Automation
- Mobile Access
- Mobile App
- Multi-Channel Marketing
- Multi-Currency
- Multi-Department/Project
- Multiple Scoring Models
- Opportunity Management
- Payroll Management
- Performance Metrics
- Pipeline Management
- Point of Sale (POS)
- Post Scheduling
- Predictive Analytics
- Process/Workflow Automation
- Profit/Loss Statement
- Project Management
- Proposal Generation
- Prospecting Tools
- Purchase Order Management
- Quotes/Estimates
- Referral Tracking
- Reporting & Statistics
- Reporting/Analytics
- Requisition Management
- Sales Forecasting
- Sales Pipeline Management
- Sales Reports
- Search/Filter
- Segmentation
- Self Service Portal
- Shared Contacts
- Social Media Integration
- Source Tracking
- Status Tracking
- Supplier Management
- Supply Chain Management
- Support Ticket Management
- Task Management
- Task Scheduling
- Territory Management
- Third Party Integrations
- Time & Expense Tracking
- Training Management
- Trend Analysis
- Visual Analytics
- Warehouse Management
- Work Order Management
- Workflow Management
- Total features101
- API
- Accounts Payable
- Accounts Receivable
- Activity Dashboard
- Activity Management
- Activity Tracking
- Alerts/Notifications
- Analytics/ROI Tracking
- Asset Lifecycle Management
- Bank Reconciliation
- Billing & Invoicing
- Budgeting/Forecasting
- CRM
- Calendar Management
- Calendar/Reminder System
- Call Management
- Campaign Management
- Campaign Planning
- Campaign Scheduling
- Cash Management
- Cataloging/Categorization
- Chat/Messaging
- Collaboration Tools
- Compliance Management
- Consolidation/Roll-Up
- Contact Database
- Contact Management
- Content Management
- Contract/License Management
- Conversion Tracking
- Core Accounting
- Customer Database
- Customer History
- Customer Segmentation
- Customer Service Analytics
- Customer Support
- Customizable Branding
- Customizable Scoring
- Customizable Templates
- Dashboard Creation
- Data Import/Export
- Data Visualization
- Demographic / Firmographic Data
- Dispatch Management
- Document Management
- Document Storage
- Email Management
- Email Marketing
- Email Response Control
- Email Templates
- Employee Management
- Expense Claims
- Expense Tracking
- Field Sales Management
- Financial Analysis
- Financial Management
- Financial Reporting
- Fixed Asset Management
- For Small Businesses
- For Startups
- For iPad Devices
- Forecasting
- General Ledger
- HR Management
- Income & Balance Sheet
- Integrated Business Operations
- Interaction Tracking
- Internal Chat Integration
- Inventory Management
- Knowledge Base Management
- Knowledge Management
- Lead Capture
- Lead Distribution
- Lead Generation
- Lead Management
- Lead Nurturing
- Lead Qualification
- Lead Segmentation
- Maintenance Scheduling
- Marketing Automation
- Mobile Access
- Mobile App
- Multi-Channel Marketing
- Multi-Currency
- Multi-Department/Project
- Multiple Scoring Models
- Opportunity Management
- Payroll Management
- Performance Metrics
- Pipeline Management
- Point of Sale (POS)
- Post Scheduling
- Predictive Analytics
- Process/Workflow Automation
- Profit/Loss Statement
- Project Management
- Proposal Generation
- Prospecting Tools
- Purchase Order Management
- Quotes/Estimates
- Referral Tracking
- Reporting & Statistics
- Reporting/Analytics
- Requisition Management
- Sales Forecasting
- Sales Pipeline Management
- Sales Reports
- Search/Filter
- Segmentation
- Self Service Portal
- Shared Contacts
- Social Media Integration
- Source Tracking
- Status Tracking
- Supplier Management
- Supply Chain Management
- Support Ticket Management
- Task Management
- Task Scheduling
- Territory Management
- Third Party Integrations
- Time & Expense Tracking
- Training Management
- Trend Analysis
- Visual Analytics
- Warehouse Management
- Work Order Management
- Workflow Management
Integrations
- Total integrations290
- Constant Contact
- Gmail
- Google Analytics
- Google Calendar
- HubSpot CRM
- HubSpot Marketing Hub
- Mailchimp
- Microsoft Outlook
- PayPal
- QuickBooks Online Advanced
- Salesforce Sales Cloud
- Shopify
- Slack
- Stripe
- Wordpress
- Xero
- Zapier
- Zendesk
- Total integrations223
- Constant Contact
- Gmail
- Google Analytics
- Google Calendar
- HubSpot CRM
- HubSpot Marketing Hub
- Mailchimp
- Microsoft Outlook
- PayPal
- QuickBooks Online Advanced
- Salesforce Sales Cloud
- Shopify
- Slack
- Stripe
- Wordpress
- Xero
- Zapier
- Zendesk
Alternatives
Explore similar apps
User reviews that mention these apps
Paul S.
Public Policy, 201-500 employees
Used daily for less than 6 months
Review source
Share this review:
SugarCRM may not have the ecosystem of say Microsoft Dynamics 365 but it is still highly customizable and extensible.
It can be complicated to use at times, and so you will need dedicated support people with experience to come in sometimes and help you make it the tool you want it to be.
Joseph Z.
Verified reviewer
Internet,
Used other for 2+ years
Review source
Share this review:
If your enterprise is a hardcore Microsoft shop, then this will fit in your culture very well.
I like how it has an Outlook like interface that many users are already accustomed to; fits right into the platform like a glove for utilizing email.
Limited choice in the ecosystem of enhancements when compared to a SugarCRM or Salesforce, although the native Marketing automation is pretty good
US office
56 Top Gallant Road
Stamford, CT 06902
USA
Registered office
Calle Álava 121
08018 Barcelona,
Spain
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