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SugarCRM vs Pega CRM Comparison
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Overview
SugarCRM is a Social CRM tool that includes full sales, marketing and support automation, email integration, reporting, team...
Pega is a customer relationship management and customer experience application designed by PegaSystems® Inc to help maximise...
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Screenshots
Pricing
Starting from
$40/mo.month
- Free trial available
- No credit card required
- Free account
- Subscription based
Starting from
/
No info available
/- Free trial available
- No credit card required
- Free account
- Subscription based
User reviews
3.8
5
4
3
2
1
99
122
93
25
7
- Value for money
- Ease of use
- Features
- Customer support
83%
would recommend this appPros
It's very affordable and it's ability to have customizations is really helpful. There are a lot of hidden features that can be useful, but are hard to figure out if you are new to using a CRM.
The ability to self-host the platform is fantastic, because it helps keep costs down, and when you work on a small-scale, you don't need all of the processing power of a paid hosted solution.
There are many of reasons why I enjoyed working with SugarCRM. The most enjoyable feature was the ability to input data, save the feature as an report and name it.
Pros
Not enoughreviews yet
Cons
CE is eternally stuck on version 6.5. And then in April 2018, they've removed it entirely so now you're stuck with the Pro or Enterprise editions which are paid-for.
At the time, Sugar had a Community Edition (free) that you could host on your own LAMP stack... but they wanted to make more money, so they stopped development of that edition, and now it's dead.
The worst part of this software is its complexity.
Cons
Not enoughreviews yet
Key features
- Total features53
- API
- Alerts / Escalation
- Alerts/Notifications
- Calendar/Reminder System
- Call Management
- Campaign Management
- Cataloging/Categorization
- Contact Database
- Contact Management
- Contract/License Management
- Customer Database
- Customer Service Analytics
- Customer Support
- Customizable Scoring
- Data Import/Export
- Demographic / Firmographic Data
- Document Storage
- Email Management
- Email Marketing
- Email Response Control
- Field Sales Management
- Forecasting
- Interaction Tracking
- Internal Chat Integration
- Knowledge Base Management
- Knowledge Management
- Lead Capture
- Lead Distribution
- Lead Management
- Lead Qualification
- Lead Segmentation
- Live Chat
- Marketing Automation
- Mobile Access
- Monitoring
- Multiple Scoring Models
- Opportunity Management
- Performance Metrics
- Pipeline Management
- Predictive Analytics
- Process/Workflow Automation
- Proposal Generation
- Prospecting Tools
- Quotes/Estimates
- Real Time Reporting
- Referral Tracking
- Reporting/Analytics
- Sales Forecasting
- Sales Pipeline Management
- Search/Filter
- Segmentation
- Self Service Portal
- Shared Contacts
- Social Media Integration
- Source Tracking
- Support Ticket Management
- Task Management
- Territory Management
- Workflow Management
- Total features20
- API
- Alerts / Escalation
- Alerts/Notifications
- Calendar/Reminder System
- Call Management
- Campaign Management
- Cataloging/Categorization
- Contact Database
- Contact Management
- Contract/License Management
- Customer Database
- Customer Service Analytics
- Customer Support
- Customizable Scoring
- Data Import/Export
- Demographic / Firmographic Data
- Document Storage
- Email Management
- Email Marketing
- Email Response Control
- Field Sales Management
- Forecasting
- Interaction Tracking
- Internal Chat Integration
- Knowledge Base Management
- Knowledge Management
- Lead Capture
- Lead Distribution
- Lead Management
- Lead Qualification
- Lead Segmentation
- Live Chat
- Marketing Automation
- Mobile Access
- Monitoring
- Multiple Scoring Models
- Opportunity Management
- Performance Metrics
- Pipeline Management
- Predictive Analytics
- Process/Workflow Automation
- Proposal Generation
- Prospecting Tools
- Quotes/Estimates
- Real Time Reporting
- Referral Tracking
- Reporting/Analytics
- Sales Forecasting
- Sales Pipeline Management
- Search/Filter
- Segmentation
- Self Service Portal
- Shared Contacts
- Social Media Integration
- Source Tracking
- Support Ticket Management
- Task Management
- Territory Management
- Workflow Management
Integrations
- Total integrations259
- Constant Contact
- Gmail
- Google Analytics
- Google Calendar
- HubSpot CRM
- Mailchimp
- Microsoft 365
- Microsoft Outlook
- PayPal
- QuickBooks Online Advanced
- Salesforce Sales Cloud
- Shopify
- Slack
- Stripe
- Wordpress
- Xero
- Zapier
- Zendesk
- Total integrations3
- Constant Contact
- Gmail
- Google Analytics
- Google Calendar
- HubSpot CRM
- Mailchimp
- Microsoft 365
- Microsoft Outlook
- PayPal
- QuickBooks Online Advanced
- Salesforce Sales Cloud
- Shopify
- Slack
- Stripe
- Wordpress
- Xero
- Zapier
- Zendesk
Security
- Encryption of sensitive data at rest
- HTTPS for all pages (web-based apps)
- Reports/alerts for security breaches
- Multifactor authentication options
- Customer data removed upon service cancellation
- Encryption of sensitive data at rest
- HTTPS for all pages (web-based apps)
- Reports/alerts for security breaches
- Multifactor authentication options
- Customer data removed upon service cancellation
Alternatives
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SugarCRM vs. Pega CRM
See how SugarCRM and Pega CRM stack up against each other by comparing features, pricing, ratings, integrations, security & more.
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