SugarCRM vs Pipedrive Comparison Chart

Summary
Pricing
Details
Top features
Typical customers
Support options
Mobile apps
Android
iPhone/iPad
User reviews
Value for money
Ease of use
Features
Customer support
Users recommended to a colleague
Integrations
Social presence
Facebook
Twitter


Reviews

Vlad Puzankoff

Easy to use and very efficient in managing my customer pipeline

2015-11-10

Pros

I have experience of using SugarCRM and Zoho CRM and had a chance to test Salesforce.com.

Cons

The other great feature of Pipedrive is that outgoing emails bcc'd to a certain address get automatically attached to a deal (opportunity) and thus create the history of correspondence with a customer. One thing that could possibly be improved is that incoming emails are attached to a deal as well thus creating a full picture of correspondence. Call logging would be another useful feature.

Rating breakdown

Ease of use
Features

Time used: Less than 6 months

Likelihood to recommend

10/10

Recommendations to others considering Pipedrive

It's not a secret that introducing CRM may face resistance from users and, as a result, failure to introduce it. It turns out that ease of use is one of the major factors for successful intorduction of CRM in an organisation. Look for ease of use over fancy dashboards and an array of features.

Source: Software Advice
Helpful?   Yes   No
Pipedrive Reviews
Pipedrive
CRM built by salespeople, for salespeople
Read more
Bram Luyten

Mindblowing software - more than just "ok"

2017-03-18

It's a sales tracking and automation app that we have used to replace our older SugarCRM system.

Pros

Speed Great support Extremely good coverage of our use cases The TOOL itself makes people want to do more sales tracking & reporting This thing MAKES US MONEY

Cons

The fact that the "stats" window only gives graphs for one currency The fact that you only have one "owner" for a deal, so that it's hard to value team efforts on a specific deal.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering Pipedrive

Stop comparing, pick Pipedrive. Now.

Source: Capterra
Helpful?   Yes   No
Pipedrive Reviews
Pipedrive
CRM built by salespeople, for salespeople
Read more