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SugarCRM vs SAP Business One Comparison

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Overview

SugarCRM is a Social CRM tool that includes full sales, marketing and support automation, email integration, reporting, team...

Category Leaders

Enterprise resource planning software for SMEs. Manage every aspect of your small or midsize business with SAP Business One.

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

49

/user

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

ic-pricetag

No pricing info

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

3.8

365

5

4

3

2

1

104

128

97

29

7

  • Value for money
  • Ease of use
  • Features
  • Customer support
82%
would recommend this app

4.2

190

5

4

3

2

1

78

81

27

3

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
93%
would recommend this app

Pros

This software is a mostly great well-rounded CRM, and their support team is fantastic with any questions.

JT

Joe T.

SugarCRM is the best CRM, easy to use, solid and robust, easy of integration with ERP, VoIP and Jaspersoft and Revolution.

PG

Patricio G.

It really allow the small business companies to track sales, invoices, bills and market to our customers in a better way. This CRM is so easy to use just because of its great users interface.
AvatarImg

Mark S.

Pros

The sales quote and sales order functions are intuitive and help sales people create deals that they can close. The mobile app is a fantastic addition to the usefulness of the software.

NE

Nathan E.

Overall, the system is a good value for the money. It is a favorite amongst my colleagues and I would recommend it to anyone who is in the decision making process.

NB

Nina B.

What I like the most about this software is that this software serves entirely for sales department. Since i work as sales specialist, i am very satisfied with what this software offers.

FG

FATMA G.

Cons

Which is ridiculous, any permission system should be deny by default. The email module which we use heavily is unreliable.

CM

Chris M.

Difficult to navigate and figure out how it worked. There was no customer service to call on and google searches for fixes proved fruitless.

DR

Diane R.

A CRM without an automatically tracked last activity is useless. There are somework arounds that don't work for email rendering this product useless.

SB

Shelly B.

Cons

There are a few drawbacks with SAP business one, such as the standard reports are quite rigid and ugly.

AR

Anonymous Reviewer

No payrolling, you need to maintain the business process integration between the two products. Lack flexibility to choose the modules or functions you want.

YH

Yivellis H.

Partners need to be well vetted as bad projects and consultants can hold you back. Software can be slow if badly customised, processes are poor or data model is wrong.

AR

Anonymous Reviewer

  • Vendor responds to reviews
  • Last review11 days ago
  • Vendor responds to reviews
  • Last review20 days ago

Key features

  • Total features142
  • 3PL Management
  • AB Testing
  • AI/Machine Learning
  • API
  • Accounting
  • Accounting Integration
  • Accounts Payable
  • Accounts Receivable
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Alerts/Notifications
  • Audience Targeting
  • Automatic Billing
  • Backorder Management
  • Bank Reconciliation
  • Barcoding/RFID
  • Batch Processing
  • Billing & Invoicing
  • Bills of Material
  • Brand Tracking
  • Budget Control
  • Budgeting/Forecasting
  • CPA Firms
  • CRM
  • Calendar Management
  • Calendar Sync
  • Calendar/Reminder System
  • Call Management
  • Campaign Analytics
  • Campaign Management
  • Campaign Segmentation
  • Cash Flow Management
  • Cataloging/Categorization
  • Channel Management
  • Collaboration Tools
  • Commission Management
  • Communication Management
  • Configurable Workflow
  • Contact Database
  • Contact Management
  • Content Management
  • Contract/License Management
  • Conversion Tracking
  • Core Accounting
  • Cost Tracking
  • Cross Docking
  • Customer Database
  • Customer Engagement
  • Customer Segmentation
  • Customer Service Analytics
  • Customer Social Profiles
  • Customer Support
  • Customer Surveys
  • Customizable Branding
  • Customizable CTAs
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Scoring
  • Customizable Templates
  • Customization
  • Data Enrichment
  • Data Import/Export
  • Data Synchronization
  • Data Visualization
  • Demand Forecasting
  • Demographic / Firmographic Data
  • Distribution Management
  • Document Storage
  • Drag & Drop
  • Drip Campaigns
  • Dynamic Content
  • EDI
  • ERP
  • Email Distribution
  • Email Management
  • Email Marketing
  • Email Response Control
  • Email Templates
  • Email Tracking
  • Employee Management
  • Engagement Tracking
  • Enterprise Asset Management
  • Event Triggered Actions
  • Expense Tracking
  • FAQ
  • Field Sales Management
  • Financial Analysis
  • Financial Management
  • Financial Reporting
  • Fixed Asset Management
  • Fleet Management
  • For Government
  • For Startups
  • For iPad Devices
  • Forecasting
  • Fund Accounting
  • General Ledger
  • HR Management
  • Import/Export Management
  • Income & Balance Sheet
  • Integrated Business Operations
  • Interaction Tracking
  • Internal Chat Integration
  • Inventory Auditing
  • Inventory Control
  • Inventory Management
  • Inventory Optimization
  • Inventory Tracking
  • Invoice Processing
  • Kitting
  • Knowledge Base Management
  • Knowledge Management
  • Landing Pages/Web Forms
  • Lead Capture
  • Lead Distribution
  • Lead Generation