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SugarCRM vs SAP Business One Comparison

Overview

SugarCRM is a Social CRM tool that includes full sales, marketing and support automation, email integration, reporting, team...

Enterprise resource planning software for SMEs. Manage every aspect of your small or midsize business with SAP Business One.

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

97

122

93

25

7

  • Value for money
  • Ease of use
  • Features
  • Customer support
83%
would recommend this app

5

4

3

2

1

70

73

26

3

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
93%
would recommend this app

Pros

It's very affordable and it's ability to have customizations is really helpful. There are a lot of hidden features that can be useful, but are hard to figure out if you are new to using a CRM.
The ability to self-host the platform is fantastic, because it helps keep costs down, and when you work on a small-scale, you don't need all of the processing power of a paid hosted solution.
There are many of reasons why I enjoyed working with SugarCRM. The most enjoyable feature was the ability to input data, save the feature as an report and name it.

Pros

Well featured and good fit for most businesses, even manufacturers. Has good functionality of the box.
It's very powerful and versatile for use in almost any organisation. The ability to modify for your own use is almost limitless if you are prepared to invest a lot of money over time.
Inbuild CRM and Service module and comprehensive financial accounting , new features like Project management is welcome addition.

Cons

CE is eternally stuck on version 6.5. And then in April 2018, they've removed it entirely so now you're stuck with the Pro or Enterprise editions which are paid-for.
At the time, Sugar had a Community Edition (free) that you could host on your own LAMP stack... but they wanted to make more money, so they stopped development of that edition, and now it's dead.
The worst part of this software is its complexity.

Cons

Partners need to be well vetted as bad projects and consultants can hold you back. Software can be slow if badly customised, processes are poor or data model is wrong.
You will regret your decision if you have a ton of people accessing it at the same time.
The functionalities are limited in production planning and scheduling and the sowftware is not the most flexible.
  • Vendor responds to reviews
  • Last reviewa month ago
  • Vendor responds to reviews
  • Last review19 days ago

Key features

  • Total features2
  • API
  • Accounting Management
  • Activity Management
  • Activity Tracking
  • Bills of Material
  • Budget Control
  • Business Intelligence
  • CRM Integration
  • Campaign Management
  • Cash Flow Management
  • Contact Management
  • Cost Tracking
  • Email Integration
  • Inventory Management
  • Inventory Optimization
  • Inventory Tracking
  • Lead Generation
  • Lead Management
  • Microsoft Outlook Integration
  • Multi-Location
  • Purchase Order Management
  • Purchasing Management
  • Real Time Data
  • Real Time Reporting
  • Reporting & Statistics
  • Returns Management
  • Sales Orders
  • Stock Management
  • Third Party Integration
  • Warehouse Management
  • Total features28
  • API
  • Accounting Management
  • Activity Management
  • Activity Tracking
  • Bills of Material
  • Budget Control
  • Business Intelligence
  • CRM Integration
  • Campaign Management
  • Cash Flow Management
  • Contact Management
  • Cost Tracking
  • Email Integration
  • Inventory Management
  • Inventory Optimization
  • Inventory Tracking
  • Lead Generation
  • Lead Management
  • Microsoft Outlook Integration
  • Multi-Location
  • Purchase Order Management
  • Purchasing Management
  • Real Time Data
  • Real Time Reporting
  • Reporting & Statistics
  • Returns Management
  • Sales Orders
  • Stock Management
  • Third Party Integration
  • Warehouse Management

Integrations

  • Total integrations248
  • Constant Contact
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Slack
  • Stripe
  • Twitter
  • Wordpress
  • Xero
  • Zapier
  • Zendesk
  • Total integrations358
  • Constant Contact
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Slack
  • Stripe
  • Twitter
  • Wordpress
  • Xero
  • Zapier
  • Zendesk

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

SugarCRM vs. SAP Business One

See how SugarCRM and SAP Business One stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.

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