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SugarCRM vs Sellsy Comparison
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Overview
SugarCRM is a Social CRM tool that includes full sales, marketing and support automation, email integration, reporting, team...
The all-in-one sales suite to take the headache out of customer relationships. Manage your CRM, customer support portal,...
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
Starting from
49
/user
Per month
- Free trial available
- Credit cardless trial
- Free account
- Subscription based
Starting from
30
/user
Per month
- Free trial available
- Credit cardless trial
- Free account
- Subscription based
User reviews
Pros
This software is a mostly great well-rounded CRM, and their support team is fantastic with any questions.
SugarCRM is the best CRM, easy to use, solid and robust, easy of integration with ERP, VoIP and Jaspersoft and Revolution.
It really allow the small business companies to track sales, invoices, bills and market to our customers in a better way. This CRM is so easy to use just because of its great users interface.
Mark S.
Pros
We use Sellsy for our company and we are 100% satisfied. Simple and intuitive we save time and we appreciate that.
I like it a lot for my company : easy, powerful and really useful, it's must have.
I'm a big fan of this website and really do recommend it highly.
Cons
Which is ridiculous, any permission system should be deny by default. The email module which we use heavily is unreliable.
Difficult to navigate and figure out how it worked. There was no customer service to call on and google searches for fixes proved fruitless.
A CRM without an automatically tracked last activity is useless. There are somework arounds that don't work for email rendering this product useless.
Cons
Even worse is there is no way to turn this off. What business owner or manager wants his or her employees pushing sellsy as a product to their customers when they should be doing their job.
MOBILE APP: Does not work in offline mode. No way to view emails linked to an item in sellsy.
And to add insult to injury the update blog in english is update often months after the update is posted in French on their French website.
Key features
- Total features142
- AB Testing
- AI/Machine Learning
- API
- Access Controls/Permissions
- Accounting
- Activity Dashboard
- Activity Tracking
- Activity/News Feed
- Alerts/Notifications
- Appointment Scheduling
- Assignment Management
- Audience Targeting
- Batch Processing
- Billing & Invoicing
- Billing Portal
- Brand Tracking
- CRM
- Calendar Management
- Calendar Sync
- Calendar/Reminder System
- Call Logging
- Call Management
- Campaign Analytics
- Campaign Management
- Campaign Segmentation
- Cataloging/Categorization
- Channel Management
- Client Portal
- Collaboration Tools
- Commenting/Notes
- Commission Management
- Communication Management
- Configurable Workflow
- Contact Database
- Contact Management
- Content Management
- Contract/License Management
- Conversion Tracking
- Credit Card Processing
- Customer Database
- Customer Engagement
- Customer Segmentation
- Customer Service Analytics
- Customer Social Profiles
- Customer Support
- Customer Surveys
- Customizable Branding
- Customizable CTAs
- Customizable Fields
- Customizable Forms
- Customizable Invoices
- Customizable Reports
- Customizable Scoring
- Customizable Templates
- Customization
- Data Enrichment
- Data Import/Export
- Data Synchronization
- Data Visualization
- Demographic/Firmographic Data
- Document Management
- Document Storage
- Drag & Drop
- Drip Campaigns
- Dunning Management
- Dynamic Content
- Electronic Payments
- Electronic Signature
- Email Distribution
- Email Management
- Email Marketing
- Email Response Control
- Email Templates
- Email Tracking
- Employee Management
- Engagement Tracking
- Estimating
- Event Triggered Actions
- Expense Tracking
- FAQ
- Field Sales Management
- Financial Management
- For Small Businesses
- For Startups
- For iPad Devices
- Forecasting
- Hourly Billing
- Interaction Tracking
- Internal Chat Integration
- Inventory Management
- Invoice Creation
- Invoice History
- Invoice Management
- Knowledge Base Management
- Knowledge Management
- Landing Pages/Web Forms
- Lead Capture
- Lead Distribution
- Lead Generation
- Lead Management
- Lead Nurturing
- Lead Qualification
- Lead Segmentation
- Live Chat
- Marketing Automation
- Marketing Calendar
- Mobile Access
- Mobile App
- Mobile Payments
- Monitoring
- Multi-Campaign
- Multi-Channel Communication
- Multi-Channel Marketing
- Multi-Channel Social Integration
- Multi-Currency
- Multiple Scoring Models
- Multivariate Testing
- Online Invoicing
- Online Payments
- Opportunity Management
- Order Management
- Payment Processing
- Performance Metrics
- Pipeline Management
- Pipeline Reports
- Point of Sale (POS)
- Predictive Analytics
- Prioritization
- Process/Workflow Automation
- Product Catalog
- Project Billing
- Project Management
- Projections
- Proposal Generation
- Prospecting Tools
- Purchase Order Management
- Purchasing & Receiving
- Quotes/Estimates
- ROI Tracking
- Real Time Data
- Real Time Notifications
- Real Time Reporting
- Recurring/Subscription Billing
- Referral Tracking
- Reminders
- Reporting & Statistics
- Reporting/Analytics
- Request Escalation
- Revenue Management
- Role-Based Permissions
- Routing
- SMS Marketing
- Sales Activity Management
- Sales Analytics
- Sales Automation
- Sales Forecasting
- Sales Pipeline Management
- Sales Reports
- Sales Trend Analysis
- Search Marketing
- Search/Filter
- Segmentation
- Self Service Portal
- Sentiment Analysis
- Shared Contacts
- Social Marketing
- Social Media Integration
- Social Media Monitoring
- Social Promotion
- Source Tracking
- Support Ticket Management
- Tagging
- Task Management
- Task Scheduling
- Tax Calculation
- Template Management
- Territory Management
- Third Party Integrations
- Time & Expense Tracking
- Visual Analytics
- Web Forms
- Web-based Deployment
- Website Analytics
- Website Visitor Tracking
- Workflow Management
- XML/RSS
- Total features104
- AB Testing
- AI/Machine Learning
- API
- Access Controls/Permissions
- Accounting
- Activity Dashboard
- Activity Tracking
- Activity/News Feed
- Alerts/Notifications
- Appointment Scheduling
- Assignment Management
- Audience Targeting
- Batch Processing
- Billing & Invoicing
- Billing Portal
- Brand Tracking
- CRM
- Calendar Management
- Calendar Sync
- Calendar/Reminder System
- Call Logging
- Call Management
- Campaign Analytics
- Campaign Management
- Campaign Segmentation
- Cataloging/Categorization
- Channel Management
- Client Portal
- Collaboration Tools
- Commenting/Notes
- Commission Management
- Communication Management
- Configurable Workflow
- Contact Database
- Contact Management
- Content Management
- Contract/License Management
- Conversion Tracking
- Credit Card Processing
- Customer Database
- Customer Engagement
- Customer Segmentation
- Customer Service Analytics
- Customer Social Profiles
- Customer Support
- Customer Surveys
- Customizable Branding
- Customizable CTAs
- Customizable Fields
- Customizable Forms
- Customizable Invoices
- Customizable Reports
- Customizable Scoring
- Customizable Templates
- Customization
- Data Enrichment
- Data Import/Export
- Data Synchronization
- Data Visualization
- Demographic/Firmographic Data
- Document Management
- Document Storage
- Drag & Drop
- Drip Campaigns
- Dunning Management
- Dynamic Content
- Electronic Payments
- Electronic Signature
- Email Distribution
- Email Management
- Email Marketing
- Email Response Control
- Email Templates
- Email Tracking
- Employee Management
- Engagement Tracking
- Estimating
- Event Triggered Actions
- Expense Tracking
- FAQ
- Field Sales Management
- Financial Management
- For Small Businesses
- For Startups
- For iPad Devices
- Forecasting
- Hourly Billing
- Interaction Tracking
- Internal Chat Integration
- Inventory Management
- Invoice Creation
- Invoice History
- Invoice Management
- Knowledge Base Management
- Knowledge Management
- Landing Pages/Web Forms
- Lead Capture
- Lead Distribution
- Lead Generation
- Lead Management
- Lead Nurturing
- Lead Qualification
- Lead Segmentation
- Live Chat
- Marketing Automation
- Marketing Calendar
- Mobile Access
- Mobile App
- Mobile Payments
- Monitoring
- Multi-Campaign
- Multi-Channel Communication
- Multi-Channel Marketing
- Multi-Channel Social Integration
- Multi-Currency
- Multiple Scoring Models
- Multivariate Testing
- Online Invoicing
- Online Payments
- Opportunity Management
- Order Management
- Payment Processing
- Performance Metrics
- Pipeline Management
- Pipeline Reports
- Point of Sale (POS)
- Predictive Analytics
- Prioritization
- Process/Workflow Automation
- Product Catalog
- Project Billing
- Project Management
- Projections
- Proposal Generation
- Prospecting Tools
- Purchase Order Management
- Purchasing & Receiving
- Quotes/Estimates
- ROI Tracking
- Real Time Data
- Real Time Notifications
- Real Time Reporting
- Recurring/Subscription Billing
- Referral Tracking
- Reminders
- Reporting & Statistics
- Reporting/Analytics
- Request Escalation
- Revenue Management
- Role-Based Permissions
- Routing
- SMS Marketing
- Sales Activity Management
- Sales Analytics
- Sales Automation
- Sales Forecasting
- Sales Pipeline Management
- Sales Reports
- Sales Trend Analysis
- Search Marketing
- Search/Filter
- Segmentation
- Self Service Portal
- Sentiment Analysis
- Shared Contacts
- Social Marketing
- Social Media Integration
- Social Media Monitoring
- Social Promotion
- Source Tracking
- Support Ticket Management
- Tagging
- Task Management
- Task Scheduling
- Tax Calculation
- Template Management
- Territory Management
- Third Party Integrations
- Time & Expense Tracking
- Visual Analytics
- Web Forms
- Web-based Deployment
- Website Analytics
- Website Visitor Tracking
- Workflow Management
- XML/RSS
Integrations
- Total integrations318
- Constant Contact
- Gmail
- Google Analytics 360
- Google Calendar
- HubSpot CRM
- HubSpot Marketing Hub
- Mailchimp
- Meta for Business
- Microsoft Outlook
- PayPal
- QuickBooks Online Advanced
- Salesforce Sales Cloud
- Shopify
- Slack
- Stripe
- WordPress
- Xero
- Zapier
- Zendesk Suite
- Total integrations34
- Constant Contact
- Gmail
- Google Analytics 360
- Google Calendar
- HubSpot CRM
- HubSpot Marketing Hub
- Mailchimp
- Meta for Business
- Microsoft Outlook
- PayPal
- QuickBooks Online Advanced
- Salesforce Sales Cloud
- Shopify
- Slack
- Stripe
- WordPress
- Xero
- Zapier
- Zendesk Suite
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